Varbros, LLC

In spite of clear factual explanations to ** ***'s previous response, it is apparent that we are not in a position to amicably resolve this matter.The Educational Funding Company clearly explained our offerings in this regard to resolve the matter and also conveyed the stand of ***'s MATherefore we would like to state that EFC is neither authorized nor in a position to customize the exit clauses of a contract that *** *** himself has signed to suit the "other" needs arose at a later stage for the same signee.Moreover now that we have exhausted all Alternative Dispute Resolution methods available, please note that the ***'s MA retain the right to escalate this to a civil matter to be litigated at the small claims courts and will do so if it deemed necessary

Date: Tue, Jul 12, at 2:PMSubject: Complaint ID #***To: *** *** Dear *** *** ***,With reference to the communication pertaining to the above Revdex.com reference,please note that Educational Funding Company has closed this account on 05/26/with a zero balance.Further, We are pleased to inform that as a result of our constant persuasion and in the interest of goodwill, the school has decided to refund the may payment of $185.Thank youSincerelySUSI A

Date: Tue, Feb 23, at 3:PMSubject: Complaint ID ***To: *** *** Dear ** ***,1) The student signed a month contract with the school in October 20142) At the time of signing of the contract, the student used the following address:** *** *** ***
** Freeport ME *** - which was miles from the school.3) However his actual physical address at the time was not known but it was claimed that he has attended a local collage.4) In Nov 2014, the student requested a cancellation based on a claimed relocation back home5) There are records of numerous phone communiques between the student and EFC pertaining to the issue since then6) On Feb 04, 2015, EFC has mailed a letter to the student requesting "some" proof of move to process with the requested cancellation (such as a copy of drivers license, phone bill etc)7) EFC is yet to receive such proof of move from the student8) Therefore EFC is not in a position to process this requested cancellation of the said accountThank youSUSI A.Educational Funding Company Inc.*** *** *** ***Chevy Chase MD ***USA

Date: Mon, Dec 12, at 8:PMSubject: ID of ***To: *** *** Dear Mr ***,1) The student signed a month contract.2) There were payments made leaving more payments in the contract.( a copy of which is attached hereto).3) The student can cancel this
contract only if she were to meet and fulfill the criteria’s clearly explained in the points under “Consumer’s right to cancellation” section on the contract.4) However the student failed to prove none of these stated conditions beyond any reasonable doubt neither to school nor to Educational Funding Company.5) The fact that she claims to have not been able to get in touch with anyone at Educational Funding Company for all this time cannot neither be justified nor be proven.(Tested online Form).6) The authority she has given to the school is to collect tuition for months binding and is still in effect.7) Considering above issues, please note that the Educational Funding Company is neither authorized nor in a legal position to proceed with the requested cancellation of this contractThank youSincerely,Susika D

Date: Feb 8, 1:PMSubject: CID # *** - *** ***Dear ** ***,With reference to the fax that we've received from *** *** *** on February 04, 2016, please note that Educational Funding Company has cancelled the aforesaid student account and refunded $per **
***'s request to the same bank account that we've withdrew those monies from.Please also note that I've contacted MsBozeman several times prior to depositing these monies to that bank account just to get a confirmation on the validity of the bank informationAlthough she has responded to me many times before (for additional information), I'm yet to hear from ** *** in this regard.A confirmation copy of the refund is attached hereto for your referenceIf you need further clarifications, please do not hesitate to contact me or ***@efconline.com at any time.Thank you

Date: Fri, Dec 1, at 12:PMSubject: Re: *** *** Complaint (***)To: *** *** Dear ** ***,This is to inform you that I spoke to the above customer and verified her details.Moreover, above account was cancelled in October and no balance due.Thank youSincerelySusi

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because you are the billing company, and were informed of cancellation, but decided to process payment on behalf of your client *** *** ** after confirming cancellationI can guarantee that I will never do business with this company again, and will share my reasons for doing so with anyone considering a recurring billing agreement with your companyYour track record in this regard is horrible, and the Internet is chock full of similar complaints against your practicesHiding your practices under the guise of working for your client is shameful and deceitful
Regards,
*** ***

Date: Tue, Mar 6, at 8:PMSubject: ID ***To: *** *** Dear *** ***,With reference to the communication pertaining to the above Revdex.com reference, please note that Educational Funding Company had closed this account on 06/16/with a zero
balance Thank youSincerelySUSI A

Date: Mon, Jan 16, at 7:PMSubject: ID of ***To: *** *** Dear ** ***,With reference to complaint ID of ***,please note that ** *** *** has disputed follwoing payments.1.08/05/= $1492.07/05/= $1493.06/05/= $1494.05/05/=
$149Further, aforesaid martial arts school is no longer been service by Educational Funding company effective october 27th Therefore, Educational Funding company is not in position to refund any amount as requested by the client.We do apologize for any any inconvenience this may have caused.Thank youSincerely,Susika D

*** *** ***
*** *** *** *** *** ** *** **
*** ** ** ***
*** *** *** ***Dear ** ***With reference to the communication pertaining to the above Revdex.com reference , please note that Educational Funding Company has closed this account on 10/30/with a
zero balance. Sincerely ,SUSI *.D***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

From: Susi A*** Date: Mon, May 11, at 11:AMSubject: ID ***.To: *** *** Cc: ***Dear *** *** *** ,With reference to the communication pertaining to the above Revdex.com reference , Please note that Educational
Funding Company has closed this account on 05/11/ with a zero balance.Sincerely ,Susika D*** Educational Funding Company*** *** *** ***Chevy Chase MD ***USA

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:If I had the $600+ dollars that EFC was asking for, I would just keep going to the classesBut I don't.I will offer a negotiationI'll gladly pay the $cancellation fee, to never have to hear from these people again. If I had the rest of the money to give you, I wouldI will pay the $cancellation fee happily, if we can end it there
Regards,
*** ***

Date: Fri, Nov 17, 2017 at 7:01 PMSubject: Re: [redacted] Complaint ([redacted])To: [redacted] <[redacted]@myRevdex.com.org>Dear [redacted],This is to inform you that I have  made several attempts to contact the customer to get the account number/reference number for the particular...

complaint.However,so far  I have not heard from the customer and unable to find the information pertaining to this complaint. Please request the customer to contact me asap and  provide me the reference number / account number or first name/Last name of the student.My Phone Number[redacted] EXT [redacted]Thank youSincerely,Susi

From: Susi A[redacted] Date: Mon, Sep 14, 2015 at 6:38 PMSubject: ID of [redacted].To: [redacted] <[redacted]@myRevdex.com.org>Cc: [redacted]@[redacted].comDear [redacted] ,RESPONSE:[redacted] has signed this contract as the co-signer for [redacted] on 10.05.2014And the duration of the contract was 12 monthsThere were 5...

payments made and the last payment being 02.05.2015Then the account was put on hold on 02.11.2015 by the school until 06.05.2015 based on medical grounds requested by the studentHowever since there was no medical note received restricting the student from attending any active sports, the school has refused to cancel this accountTherefore the school still request an updated medical note, IF the student wants this account to be cancelled.Thank youSincerely SUSI A.Educational Funding Company Inc.[redacted]Chevy Chase MD [redacted]USA

Date: Thu, Jan 18, 2018 at 3:56 PMSubject: Revdex.com ID of [redacted]To: [redacted] <[redacted]>Dear Mr [redacted],With reference to the communication pertaining to the above Revdex.com reference , please note that Educational Funding Company has closed this account on 12/12/2017 with a zero balance....

Also, We have provided the credit of $88 back to his credit card.Thank youSincerely[redacted].

From: Susi A[redacted] Date: Tue, Jul 28, 2015 at 5:46 PMSubject: ID of [redacted]To: [redacted] <[redacted]@myRevdex.com.org>Cc: [redacted] <[redacted].com>Dear [redacted], We're pleased to inform that as a result of our constant persuasion and in the interest of goodwill, the school has decided to cancel this account .  However please note that the past due balance of $.579  will remain there to be settled by **.  [redacted]    per the agreement.Thank YouSincerely,Susika D[redacted] Educational Funding Company4740 Chevy Chase DriveChevy Chase MD 20815USA

From: Susi A[redacted] Date: Thu, Jul 16, 2015 at 11:13 AMSubject: ID of [redacted]To: [redacted] <[redacted]@myRevdex.com.org>Cc: [redacted] <[redacted].com>Dear [redacted] ,Please  note that we were in constant touch with the school advising them to resolve the issue amicably....

As per the agreements between the school and the student, the school is willing to cancel the account upon receipt of current past due amount of $579.00. However the school refuses to freeze the account or to cancel prior to receiving this said past due balance.Since we are a third party billing company, we can only advise the school on these issues regarding the best course of action under given circumstances  but the school retain the right of a final decision.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Dear [redacted],We are pleased to inform that as a result of our constant persuasion and in the interest of goodwill, the school has decided to cancel this account.However,school refuses to refund the May payment but making attempts to contact the student soon.Since we are third party billing...

company, we can only advise the school on these issues regarding the best course of action under given circumstances but the school retains the right of a final decision. Thank youSincerely,Susika D[redacted]