Varbros, LLC

Date: Thu, Apr 6, 2017 at 12:45 PMSubject: ID of [redacted].To: [redacted] <[redacted]@myRevdex.com.org>Dear [redacted],With reference to the communication pertaining to the above Revdex.com reference, please note that Educational funding company has closed this account (1[redacted]) on...

04/06/2017 with a zero balance.However, school has refused to refund any payment as she has paid only 6 payments with Educational Funding Company and there is no any other additional charges involved.Thank youSincerely,Susika D*

From: Susi A[redacted] Date: Tue, Oct 20, 2015 at 2:11 PMSubject: ID of [redacted]Dear [redacted]With reference to the communication pertaining to the above Revdex.com reference , please note that Educational Funding Company has closed this account on 10/20/2015 with a zero...

balance. Sincerely ,SUSI A.D[redacted]Educational Funding Company Inc.[redacted]

Re: [redacted]
[redacted] ([redacted]’s Martial Arts) At [redacted]’s, a student can cancel their contract if any of the following criteria is met. 
Within the first 2 days of signing. The contract agreement can be cancelled- no questions asked.
Medical notice- if it specifies...

that the student cannot train for 3 or more months- cancellation is immediate.
Move- if the student moves over 20 miles from the school’s location, they may cancel the agreement with proof of move with a 30-day notice payment.
If the student’s cancellation request does not fall under any of the aforementioned criteria, then they agree to cancel the contract by paying $199 plus 1-month’s tuition fee. 
In spite of [redacted]'s claim of "moving" more than stipulated distance from the school, the contract he signed proves that [redacted] in fact has been living at the address at the time of signing of the contract. Therefore [redacted] is not eligible to cancel his contract under point (3) above. (Please see attached copy of the signed contract).Therefore [redacted]’s cancellation request fell under the 4th criteria. He was informed of this requirement, and that he had to be in good standing with his payments at the time of the request. However [redacted] was past due on 2 of his payments at the point of requesting cancellation. He was duly informed of all of this, however, refused to make any further payments because he had chosen not to attend the school and take classes. [redacted] considered he was not liable for those payments because he “chose” not to make use of the services rendered by the school per their contractual obligations. However the school firmly believes that [redacted] is legally obligated to make those payments since he needs to hold his end of the contract agreement. Hence the school is more than happy to cancel this account upon receipt of $616.00 (2 months past due @139.00 per month + cancellation fee of $199.00 + one month's notice @ $139.00).

Date: Tue, Jan 9, 2018 at 9:00 PMSubject: ID of #[redacted]To: [redacted] <[redacted]@myRevdex.com.org>Dear [redacted],With reference to the communication pertaining to the above Revdex.com reference, please note that Educational funding company has closed this account on 01/09/2018 with a zero...

balance.Thank youSUSI A.

Date: Thu, Jan 5, 2017 at 4:00 PMSubject: ID [redacted]To: [redacted] <[redacted]@myRevdex.com.org>Dear **. [redacted],1)    The aforementioned customer has given the cancelaltion request to school in first week of September 2015.2).School conducted an exit Interview on 09/1620153).Follow up...

meeting with mom on 09/28/2015 about the cancellation and the past due payments of $482.(Delinquent by 82 days). Also, made a deal with mom to catch up with payments with in 3 days and she agreed.4). However, parents  failed to communicate with the school thereafter,.5). On 02/25/2016 school was trying to reach out to dad and left him a message with no success.6) School is willing to talk to the aforementioned customer and offer a buy out of $908.90Thank youSincerely,

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:
I complied with the contract as per the guidelines, (wrote a written letter canceling my membership which was attached in my initial complaint). It was Educational Funding that continued to charge me, whether or not they are currently working with the martial arts school does not matter. They are the ones who wrongly took my funds.  
Regards,
[redacted]

Date: Thu, Jan 12, 2017 at 11:04 AMSubject: Revdex.com [redacted]To: [redacted] <[redacted]@myRevdex.com.org>Dear [redacted],With reference to the communication pertaining to the above Revdex.com reference , please note that Educational Funding Company has closed this account on 01/12/2017 with a zero balance.Thank youSincerelySusika D

Date: Mon, Jun 6, 2016 at 12:57 PMSubject: Revdex.com [redacted]To: [redacted] <[email protected]>Dear [redacted],With reference to the communication pertaining to the above Revdex.com reference,please note that Educational Funding Company has closed this account on 06/06/2016 with a zero balance. Thank youSincerely SUSI A.Educational Funding Company Inc.[redacted]Chevy Chase MD [redacted]USA

Date: Wed, Oct 19, 2016 at 11:13 AMSubject: Complaint ID #[redacted]To: [redacted] <[redacted]@myRevdex.com.org>Dear [redacted],With reference to the communication pertaining to the above Revdex.com reference , please note that Educational Funding Company has closed this account on 10/19/2016 with a zero...

balance. Thank youSincerely,SUSI A.

Date: Tue, Sep 12, 2017 at 12:32 PMSubject: ID of [redacted].To: [redacted] <[redacted]@myRevdex.com.org>Dear [redacted],With reference to the communication pertaining to the above Revdex.com reference, please note that Educational funding company has closed this account  on 08/13/2017 with a zero...

balance. Also, we have already processed refunds for 4 months to the particular student.Thank youSincerely,SUSI A.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory.  I did make an arrangement outside of the Revdex.com to pay EFC $75 for the cancellation of the account with a balance of $0. I assume this arrangement no longer exist as the account has been closed before 1/11/2018 (date of payment) and there was no mention of the deal nor attachments of the email.Regards,
[redacted]

[redacted]
Hi, EFC just contacted me and they stated that the issue has been resolved and the account has been closed. [redacted]
  [redacted]...

[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]Complaint: [redacted]
I am rejecting this response because of the reasons listed in the letter that is attached to this complaint. (The text would not fit in the space provided). Please review the attached document. The points made by Educational Funding service do not address the complaint. There have been no lapse in payment during the time the contract was in effect (dates of debits provided in the letter), there is confirmation that a cancellation request was received and an exit interview was provided on 09-16-2015 but funds continued to be debited from my account, the amount the school is requesting as a "cancellation fee" would not apply if the contract was cancelled in September 2015. Please review the attached letter for detailed information. A response is requested. Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Date: Wed, Feb 15, 2017 at 12:55 PMSubject: Complaint ID #[redacted]To: [redacted] <[redacted]@myRevdex.com.org>Dear [redacted],With reference to the communication pertaining to the above Revdex.com reference , please note that Educational Funding Company has closed this account on 02/13/2017 with a zero...

balance.However, school has refused to refund any payment as he has paid only 6 payments with Educational Funding Company and there is no any other additional charges involved.Thank youSincerelySusika D

Date: Tue, Jul 12, 2016 at 2:39 PMSubject: Complaint ID #[redacted]To: [redacted] <[redacted]@myRevdex.com.org>Dear [redacted],1)    The aforementioned customer has co-signed two contracts for 6 months each to pay for martial arts tuition.2) The account numbers for those 2 contracts are...

[redacted] & [redacted] respectively.3) For account [redacted], the co-signer has made 4 payments with the last payment being May  2016.4) For account [redacted], the co-signer has made 3 payments with the last payment being April 2016.5) However, in spite of the stated and signed contractual clauses of these accounts being non cancellable, the co-signer requests the same to be nullified based on scheduling issues.6)  In the interest of goodwill, EFC offered a compromise and agreed to a 30 day notice of cancellation in total debt and acknowledged that May 23 to be the date of notice.7)   Accordingly, the date of cancellation should have been upon receipt of June payment.8) Since the co-signer failed to keep his side of the agreement, the school refused to cancel these 2 accountsThank yousincerely,SUSI A.Client Development Specialist

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

From: Susi A[redacted] <[redacted]@efconline.com>Date: Wed, Jul 1, 2015 at 2:18 PMSubject: Re: [redacted] Complaint ([redacted])To: [redacted] <[redacted]@myRevdex.com.org>Dear [redacted],With reference to the communication pertaining to the above Revdex.com reference , please note that Educational Funding Company has...

closed this account on 06/18/2015 with a zero balance. Sincerely ,Susika D[redacted]