Variety One LLC

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: I have only received one piece of the order as of May 30, last week I am still awaiting a bed spread shipment I only received the one piece because I filed the complaint Everytime I e-mailed, they would give me a shipping number, but it does not work on any of the tracking devices I was sent a very rude e-mail asking why did I contact the Revdex.com Sincerely, [redacted] ***

To whom it may concern: This order was returned to sender and is still in the process of arranging a new shipmentHowever, I will just stop it from being shipped since customer wants her money backI already processed a refund for the full amountI hope she got the notification emailBest,Hilda, ***

Hi Your order was shipped already last December but was returned to sender due to ripped packageWe got a few orders back to us because of same issues and also customs issuesPlease forgive us about the delay I just processed a refund now and hope you got the notification email Best,Hilda, ***

We're going to look into this order, my assistant told me that it was shipped out and fulfilled a while ago and in the emails we stated that it was sent out I reached out to our logstics manager and once they let me know what happened I can move forward, if there were any issues from their end I can process the refund right away

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

With all due respect, I was not being rude to you about you sending complaint here in BBB. You were informed that your items were shipped already that's why I questioned your complaint. Also, the tracking numbers are working on our side. You should have emailed us if you do not know how to do the tracking so I can assist you, but you did not. You wanted your items right away I tried to explain to you and being apologetic informing you that your items were returned to us and we were shipping it again that's why it may take some time to arrive to you. But you were being not open minded about it. Also, items ship from abroad that's why shipping time is quite longer. You have received only one piece of your order because the items were shipped separately. The other piece should be there to you in a few days.

Hi, We sincerely apologize for the delayWe got a lot of orders on that certain product and we ran out of itWe are still waiting for the new stocks to arriveWe will ship asap they're in stock again.We are sincerely hoping for your patience and kind consideration on the matter.Kind regards,HildaVarietyOne Customer Service

Hi, The store owner already responded to the customer that the product was shipped to Kate S [redacted] which is related to the store owner. He responded to the customer that he will ship it back to the correct address. Customer Service AgentVarietyOne

Complaint; where is my order? I just want a full refund it has been over a year and I still haven’t received my order #9058 from May 6 2018. Terrible customer service and company. I call I text and no one ever answers me. Negative stars to you and your company.

Please disregard my rejection submitted yesterday on the above complaintCase settledThank you for the help!

Hi Sorry you were not responded latelyWe are backlogged with emails and still going over them one by oneThe item you ordered unfortunately ran out of stock due to high demandWe promise you that you will receive your order once our supplier restocks the item. Hoping for your kind
consideration on this matter. Best,Hilda, S***

Complaint: ***
I am rejecting this response because: I asked for the product I paid for to be sent to me the other day when they emailed me and I was informed they would be sending it out in there next shipmentI still have not received anything verifying that my product has shippedI do not want to close this complaint until I receive the goods I paid for over months ago!!
Sincerely,
*** ***

Complaint: ***
I am
rejecting this response because: I have been contacted by Kate S*** of the business that I have complained against with the promise that she is forwarding my package, that is months overdue and was sent to her PERSONAL home address instead of being sent to meI will not sign off on this complaint until my product is in my hands
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: I don't want to wait any longerI want a refund on my order.
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:
I have emailed you several times before contacting Revdex.com and stated I needed a refund onto my new account because the other was closed and I also included that statement on the complaint filed and you still sent the refund to a closed account I have no access toI have a completely new bank I bank with
Sincerely,
*** ***

I already attached the screenshot for the tracking information of your order in my previous responseAlso, item ships from *** that's why it takes quite some time for it to arriveFactors such as delayed logistics and customs clearings may have an impact on the delivery time

Hi, Sorry for the inconvenienceYour order was shipped already before but was returned to senderOur vendors are still arranging a new shipment for returned orders which there is no specific date yetSince we cannot have your order on your door by next week, I just processed a refund for
youI hope you got the notification email. Best,Hilda, ***

First of all, there was a delay with the delivery of the customer's item because of the one that we shipped at first was returned to us due to ripped package so we needed to arrange a new shipment for a new oneSecond, item ships from abroad that's why shipping time is quite longThird, there was
no comforter in the bed set the customer purchasedIt was also clearly stated in the description page of the product in our site as to what the package includesPlease see attachment for proof