Vascular Clinic Vein Care Center

[redacted] : I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me As per you email, send me the check , and we go our separate ways [redacted]

As requested by the complainant, we will refund them in full for their policy.? ?

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me As I stated, we read our contractsThis is an acceptable solutionLife is gray and if we complain about the bad we also have to mention the goodI like how Right Way responds to claims, I like the contractors they choose and despite the disagreement I also like the responsiveness to this complainI also like that they seem to be a local business and that when you call them an actual human picks up the phone!Keep that because it is a good thing I will appreciated if you could send the check ASAP since we are really struggling without that oven! Please make the check to [redacted] and send it to [redacted] ***Regards, [redacted]

We appreciate the feedback and understand your concern, however it is clearly outlined in the service contract that Right Way reserves the right to offer a cash out in lieu of repair at the what it would cost us to repair or replace? Furthermore, it outlines that we only replace with builder's grade appliances? We hope this explains your coverage better? We've attached a copy of the brochure here for your review

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint they are not even comparing the correct itemsGas is NOT an option! Sad that they will not reconsider, I feel I have provided enough evidence for they to consider.I will NOT renew the contract! I will encourage everyone I know not to use them as well Regards,

We will refund your [redacted] premium, which is $and reimburse $as agreed upon totaling $ If you can agree to that and that your policy is no longer active with [redacted] starting today, we will cut a check and it will go in the mail today Please let us know shortly

We apologize for any misunderstanding There are two factors at play when application of coverage is decided The first factor that we take into consideration is whether this failure occurred within the lifespan of the warranty [redacted] ordered a monthly current homeowner warranty and shortly thereafter placed a service request for a new [redacted] install As easily identifiable, [redacted] s do not fail within days Our warranty clearly reads that we do not cover pre-existing conditions If there is a failure in question, the service contract reads that we can request documentation from the client that the [redacted] was functional/operable at time the warranty was orderedIf a failure could have been identified by a simple mechanical test, which a [redacted] failure could be identified by then we would have to receive the supporting documentation that the [redacted] was in working order when the warranty went into effect I would like to request that [redacted] provide that.As a home warranty provider, we work with licensed, bonded vendors In order to ensure they are compliant with their license regulators, they must make the proper upgrades and codes improvements in order to ensure there are no problems with a [redacted] install Our vendors have been through strict screening procedures to ensure that they can legally offer the service/product required of them As stated in the service contract, our vendors must be used for service requests [redacted] 's [redacted] repair required several upgrades, which are not covered under the home warranty Unfortunately, there was no screening or assurances that the vendor [redacted] contracted to conduct his install was properly certified to do so We cannot reimburse for the use of an outside vendor unless we approve it prior, which we were not afforded the opportunity At this point, since the service contract was not followed, we cannot reimburse for [redacted] 's cost As an amicable resolution, we will offer [redacted] a full refund of any premiums paid including the service fee he paid to our vendor The total amount of refund would be $169.90.I have attached the service contract here for review Below are the sections that outline the coverage I cited above:Section E, clause 1Section F, clause 9Section C (Applying coverage)

We appreciate the feedback and understand your concern, however it is clearly outlined in the service contract that Right Way reserves the right to offer a cash out in lieu of repair at the what it would cost us to repair or replace Furthermore, it outlines that we only replace with builder's
grade appliances We hope this explains your coverage better We've attached a copy of the brochure here for your review

Unfortunately, we sell this policy to all clients whether they have high end appliances or builders grade appliances It clearly states under the limitations of liability section that we have the right to offer cash out in lieu of repair for the cost of a builders grade appliances It
further explains that we do not match brand, color or exact specifications While I understand this does not make the client happy, this limitation is clearly explained in the service contract. We can offer the cash out already offered or a full refund of this client's policy

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me
As I stated, we read our contractsThis is an acceptable solutionLife is gray and if we complain about the bad we also have to mention the goodI like how Right Way responds to claims, I like the contractors they choose and despite the disagreement I also like the responsiveness to this complainI also like that they seem to be a local business and that when you call them an actual human picks up the phone!Keep that because it is a good thing I will appreciated if you could send the check ASAP since we are really struggling without that oven! Please make the check to *** *** and send it to *** *** *** *** ** ***Regards,***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]The home inspection report did NOT say it was defective. It stated that the outside temperature was below degrees so the air conditioning unit was NOT tested, because to do so would damage the unit. The unit worked fine for weeks, we had already had many days over degrees. So the unit WAS NOT pre existing prior to the coverage being purchased
Regards,

That is a fair amount If you will notify the Revdex.com that this has been resolved, we will agree to a cash out of $ We also want it to be clear that we do not match brand, color or exact features on any covered component Home warranty plans are limited so the service contract should be read thoroughly Please see the links below that are all over the *** We do our best to notify clients of the coverage limitations, but we cannot make anyone read a contract Methods of coverage limitation delivery: http://www.rightwayhp.com/current_homeowner/coverEmail upon enrollment in a home warranty planEmail when a service request is placedWe pride ourselves at trying to be as forthcoming as possible The truth is that no home warranty plan covers everything so please be aware of this

Unfortunately, home warranty plans in Texas do not cover pre-existing conditions The service contract states that we reserve the right to request documentation to verify if a covered component was operable or in the process of a failure at time purchase of the warranty The Wares home
inspection report noted deficiencies to the A/C unit, which should have been checked out by a certified A/C tech They did not and this lack of follow up failed to identify a long term material degradation failure of the evaporator coil It is common knowledge that material degradation of copper doesn't occur in a short amount of time, rather it takes several months and years We hope this clarifies our decision and clears up any misunderstanding on the client's coverage

Unfortunately, we sell this policy to all clients whether they have high end appliances or builders grade appliances It clearly states under the limitations of liability section that we have the right to offer cash out in lieu of repair for the cost of a builders grade appliances It
further explains that we do not match brand, color or exact specifications While I understand this does not make the client happy, this limitation is clearly explained in the service contract. We can offer the cash out already offered or a full refund of this client's policy

We appreciate the feedback and understand your concern, however it is clearly outlined in the service contract that Right Way reserves the right to offer a cash out in lieu of repair at the what it would cost us to repair or replace Furthermore, it outlines that we only replace with builder's
grade appliances We hope this explains your coverage better We've attached a copy of the brochure here for your review

As requested by the complainant, we will refund them in full for their policy.

Unfortunately, no home warranty companies in Texas cover known pre-existing conditions. As stipulated in our service contract, covered components must be in working order prior to being covered under the warranty. Furthermore, we can request home inspection reports or other documentation
to determine if a condition is pre-existing. According to your home inspection report, the AC unit was marked deficient meaning that it was not operating as designed at the time of inspection which was prior to the service contract being effective. This would need to be fixed before any home warranty plan would cover it. As requested, we will refund you in full. Please allow days to process and for a check to be dispatched. We wish you the best with your future home warranty needs.

We understand your grievance, however our cash-outs are commensurate with our actual cost as noted in the service contract? Unfortunately, we will not be able to offer more than the $?

Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint?
they are not even comparing the correct itemsGas is NOT an option! Sad that they will not reconsider, I feel I have provided enough evidence for they to consider.I will NOT renew the contract! I will encourage everyone I know not to use them as well
Regards,
?

That is a fair amount? If you will notify the Revdex.com that this has been resolved, we will agree to a cash out of $? We also want it to be clear that we do not match brand, color or exact features on any covered component? Home warranty plans are limited so the service contract should be read thoroughly? Please see the links below that are all over the *** ? We do our best to notify clients of the coverage limitations, but we cannot make anyone read a contract? Methods of coverage limitation delivery:? http://www.rightwayhp.com/current_homeowner/coverEmail upon enrollment in a home warranty planEmail when a service request is placedWe pride ourselves at trying to be as forthcoming as possible? The truth is that no home warranty plan covers everything so please be aware of this?