Vaseo Apartments

Resident had an issue with exterior laundry room leak in ceiling Aug. and Sept. of 2014. Twice we thought we repaired the roof above and it leaked again. Sept 30th 2014, third time, we the leak permanently, completely tearing out and replacing both the laundry room floor and the 2nd story patio...

above. During this time the resident was very vocal to [redacted] and me about her aggravation and distrust in my abilities. [redacted] offered to let her out of her lease and she declined. There have been no leaks in her laundry room since. She came into the office last Monday April 27th 2015 stating that she is taking a job out of state and would like to take us up on the offer to terminate early because of all the trouble with the leak in the laundry room. I told her I was under the impression we repaired it last fall because we have not heard anything back from her about it leaking again. She told me it leaked a couple of drops the last time it rained. I told her I would have to talk to [redacted] about breaking her lease, in the mean time we created an emergency work order to repair the leak.[redacted] went over that day and as refused entry by the resident. This was documented in resident notes. Resident came back in yesterday requesting an answer from [redacted]. I told her that the offer from [redacted] was not an open offer. Since she refused the offer, we then repaired the leak properly and there have been no new issues since this present complaint as well as the fact that she admitted to me the reason she is leaving is to move out of state that there was no reason for a mutual termination of lease. She would need to go through the regular channels and pay the standard fees.The resident was not happy to hear this and then told me that while she was moving her things out of the laundry room to pack that she found mold on the bottom corner on the walls. I told her that I was aware she refused us entry last week but we really need to take care of the problem. She said that was fine and left. [redacted] went over to the apartment, moisture metered the ceiling and walls and found no moisture except for around the dryer duct vent next to the floor. This is also where the mold was starting to form. Further inspection found the vent tube to be deteriorated on the exterior of the laundry wall allowing rain to travel inside. [redacted] removed affected sheet rock, repaired dryer duct vent. Pictures were taken moisture report filled out. During this process the resident made it very difficult for us to assist her by refusing entry as well as not allowing permission to enter when she was not home.  In order to allow our [redacted] company access to her laundry room we're forced to serve a 48 hr intent to enter. [redacted] inspected laundry room on May 12th 2015 and found no signs of moisture or mold.

There was a clerical error when this move out was processed.  A "motion to amend judgment for clerical error" was submitted to the court on November 14th 2014 to remove Ms. [redacted] from the judgement.  We have tried to contact Ms. [redacted] but have not been able to make contact with her....

 Vaseo  does not have any relationship with the credit bureau's to correct this.  This would have to be updated from the court system or by Ms. [redacted] directly by contacting the credit agencies to expedite the process.  We have provided the "motion to amend" documents to Ms. [redacted] to assist her in her request.    We would be happy to mail a hard copy as well.Please feel free to contact Vaseo at ###-###-#### with any further questions.  Thank you.