[redacted] Thank you for your feedbackA full refund has been issued to your [redacted] accountLog on to [redacted] to review the transactionPlease keep the doormat Have a wonderful Holiday and New Year! Lawrence Wind & Weather
[A default letter is provided here which indicates your acceptance of the business's offer If you wish, you may update it before sending it.] Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [redacted] Regards, [redacted]
Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThe business promptly and kindly resolved the issue and I consider this complaint to be resolved Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's offer If you wish, you may update it before sending it.] Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [redacted] Regards, [redacted] ***
We issued a reward card in the amount of $ [redacted] to the customerI have verified that the money is on the cardThe customer may use this reward card at any of our sister stores (Plow & Hearth, Wind & Weather, HearthSong or Magic Cabin)When placing an order online, the customer needs to put the reward card number in the "gift card" payment boxShe may also place her order over the phone using that reward cardIf the customer has misplaced the reward card number, we would be happy to provide it again; please ask the customer to call our customer service at 1-877- [redacted] .Sincerely,Becky l Wind & Weather Customer Service
Good morning,Thank you for reaching out to Plow & HearthTypically, we do not refund original shipping costs unless Plow & Hearth is in error; we also deduct $ [redacted] for the use of the return label, unless, again, Plow & Hearth is in errorHowever, to appease the customer, I have issued the remaining [redacted] refund to the customer's [redacted] accountPlease don't hesitate to reach back out if I may be of further assistance.Best Wishes,Becky l Plow & Hearth Customer Service
Roberta,The sideboard and stools are sold under two different item numbersThe stools are currently sold out and unavailableThe item purchased was for the sideboard onlyI understand the confusion while placing this order and have contacted our web team to update the listingI have entered a refund for 25% off for a total of $Please return the item with our prepaid label, if you would like to receive a full refund.Thank you, [redacted]
[redacted] I apologize the wrong item was sentA replacement order was made and has been delivered for the correct itemPlease inform you family to keep the Golf game sent in error.Thanks, [redacted]
Good afternoon,After investigating this issue, we did realize that we do not provide enough information on our website regarding Canadian returns/exchangesI have contacted the customer, and offered to issue a full refund if the customer can donate the items to a non-profit in Plow & Hearth's
nameWe do apologize for the misinformation and confusion initially provided.Thank you,Becky / Plow & Hearth Customer Experience Team
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's offer. If you
wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,
*** ***
This item as stated online, list an expected ship date of
1-weeksThis does not account for the lead time during shipmentI apologize
if you were misinformed with shipping estimatesIf, for any reason, you
are not 100% satisfied with one of our products, please return it for exchange
or
refund within days
A full refund was issued with the exception of the original shipping chargeSince the order was placed twice, we are not responsible for inbound or outbound shippingThe customer stated in there complaint they processed two orders
I apologize for the experience you had with Plow & HearthTwo refunds were issued on **/22/20*One refund issued for $***, and the other for $***Refunds show processed to your bank on **/25/20*6.Please let me know if I can assist you furtherLawrence Plow & Hearth
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].
Regards,
[redacted]
I was unable to locate a subscription to our email list with the information. I have forwarded the provided email address to our marketing team to insure no emails are sent.
Hi,The company did end up refunding me the $[redacted] after I went on their Facebook page and spoke to their social media customer experience person.Thank you,[redacted]
[redacted] Thank you for your feedbackA full refund has been issued to your [redacted] accountLog on to [redacted] to review the transactionPlease keep the doormat Have a wonderful Holiday and New Year! Lawrence Wind & Weather
[A default letter is provided here which indicates your acceptance of the business's offer If you wish, you may update it before sending it.] Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [redacted] Regards, [redacted]
Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThe business promptly and kindly resolved the issue and I consider this complaint to be resolved Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's offer If you wish, you may update it before sending it.] Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [redacted] Regards, [redacted] ***
We issued a reward card in the amount of $ [redacted] to the customerI have verified that the money is on the cardThe customer may use this reward card at any of our sister stores (Plow & Hearth, Wind & Weather, HearthSong or Magic Cabin)When placing an order online, the customer needs to put the reward card number in the "gift card" payment boxShe may also place her order over the phone using that reward cardIf the customer has misplaced the reward card number, we would be happy to provide it again; please ask the customer to call our customer service at 1-877- [redacted] .Sincerely,Becky l Wind & Weather Customer Service
Customer filled a chargeback claim with her bankThis order was cancelled
Good morning,Thank you for reaching out to Plow & HearthTypically, we do not refund original shipping costs unless Plow & Hearth is in error; we also deduct $ [redacted] for the use of the return label, unless, again, Plow & Hearth is in errorHowever, to appease the customer, I have issued the remaining [redacted] refund to the customer's [redacted] accountPlease don't hesitate to reach back out if I may be of further assistance.Best Wishes,Becky l Plow & Hearth Customer Service
Roberta,The sideboard and stools are sold under two different item numbersThe stools are currently sold out and unavailableThe item purchased was for the sideboard onlyI understand the confusion while placing this order and have contacted our web team to update the listingI have entered a refund for 25% off for a total of $Please return the item with our prepaid label, if you would like to receive a full refund.Thank you, [redacted]
[redacted] I apologize the wrong item was sentA replacement order was made and has been delivered for the correct itemPlease inform you family to keep the Golf game sent in error.Thanks, [redacted]
Good afternoon,After investigating this issue, we did realize that we do not provide enough information on our website regarding Canadian returns/exchangesI have contacted the customer, and offered to issue a full refund if the customer can donate the items to a non-profit in Plow & Hearth's
nameWe do apologize for the misinformation and confusion initially provided.Thank you,Becky / Plow & Hearth Customer Experience Team
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's offer. If you
wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,
*** ***
This item as stated online, list an expected ship date of
1-weeksThis does not account for the lead time during shipmentI apologize
if you were misinformed with shipping estimatesIf, for any reason, you
are not 100% satisfied with one of our products, please return it for exchange
or
refund within days
A full refund was issued with the exception of the original shipping chargeSince the order was placed twice, we are not responsible for inbound or outbound shippingThe customer stated in there complaint they processed two orders
Hello,I did verify that they finally refunded my money after emails.The complaint can be closed now.Thank you*** ***
I have issued a refund for the 15% off the customer requestedRefunds on order total $
I apologize for the experience you had with Plow & HearthTwo refunds were issued on **/22/20*One refund issued for $***, and the other for $***Refunds show processed to your bank on **/25/20*6.Please let me know if I can assist you furtherLawrence Plow & Hearth
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].
Regards,
[redacted]
I was unable to locate a subscription to our email list with the information. I have forwarded the provided email address to our marketing team to insure no emails are sent.
Hi,The company did end up refunding me the $[redacted] after I went on their Facebook page and spoke to their social media customer experience person.Thank you,[redacted]