[redacted]I apologize the wrong item was sent. A replacement order was made and has been delivered for the correct item. Please inform you family to keep the Golf game sent in error.Thanks,[redacted]
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update...
it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]
Regards,
[redacted]
We issued a reward card in the amount of $[redacted] to the customer. I have verified that the money is on the card. The customer may use this reward card at any of our sister stores (Plow & Hearth, Wind & Weather, HearthSong or Magic Cabin). When placing an order online, the customer needs to...
put the reward card number in the "gift card" payment box. She may also place her order over the phone using that reward card. If the customer has misplaced the reward card number, we would be happy to provide it again; please ask the customer to call our customer service at 1-877-[redacted].Sincerely,Becky l Wind & Weather Customer Service
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer...
made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].
Regards,
[redacted]
Good morning,Thank you for reaching out to Plow & Hearth. Typically, we do not refund original shipping costs unless Plow & Hearth is in error; we also deduct $[redacted] for the use of the return label, unless, again, Plow & Hearth is in error. However, to appease the customer, I have issued...
the remaining [redacted] refund to the customer's [redacted] account. Please don't hesitate to reach back out if I may be of further assistance.Best Wishes,Becky l Plow & Hearth Customer Service
[redacted] Thank you for your feedback. A full refund has been issued to your [redacted] account. Log on to [redacted] to review the transaction. Please keep the doormat. Have a wonderful Holiday and New Year! Lawrence Wind & Weather
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. The business promptly and kindly resolved the issue and I consider this complaint to be resolved.
Regards,
[redacted]
Dear [redacted], I’m following up on your
case number [redacted] on behalf of [redacted] I can confirm that Ms.
[redacted] is not receiving email correspondence, as she successfully unsubscribed. Please let me know if
there’s anything else I may be able to assist you with. Sincerely, [redacted]...
Good morning,The customer placed this order on December 3rd, and the corner chair in question was delivered on June 13th. As the customer indicated, the armless chairs were not delivered until October 7th. We would be more than happy to accept a return of the Armless Chair, item number [redacted], due to...
the delay in delivery of this order. I am sending a pre-paid ARS return shipping label in the mail today. Once the item is received, the customer's refund (minus $6.95 return shipping fee) will be issued within 2-3 business days.Please don't hesitate to reach back out if I may be of further assistance.Sincerely,Plow & Hearth Customer Service
check my credit card for the refunds. They have not shown up as of yet. I will contact you tomorrow as well to let you know if I see them. After I confirm the refunds, I will let you know this and the dispute can be closed but not before I have verified with visa that the refunds were made.
Regards,
[redacted]
I apologize for the error in shipping. A replacement order
has been entered and is processing. I have entered a refund for 20% off the
order that will take 2-3 business days to process.
Roberta,The sideboard and stools are sold under two different item numbers. The stools are currently sold out and unavailable. The item purchased was for the sideboard only. I understand the confusion while placing this order and have contacted our web team to update the listing. I have entered a...
refund for 25% off for a total of $16.25. Please return the item with our prepaid label, if you would like to receive a full refund.Thank you,[redacted]
[redacted]I apologize the wrong item was sent. A replacement order was made and has been delivered for the correct item. Please inform you family to keep the Golf game sent in error.Thanks,[redacted]
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]
Regards,
[redacted]
Customer filled a chargeback claim with her bank. This order was cancelled.
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update...
it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]
Regards,
[redacted]
We issued a reward card in the amount of $[redacted] to the customer. I have verified that the money is on the card. The customer may use this reward card at any of our sister stores (Plow & Hearth, Wind & Weather, HearthSong or Magic Cabin). When placing an order online, the customer needs to...
put the reward card number in the "gift card" payment box. She may also place her order over the phone using that reward card. If the customer has misplaced the reward card number, we would be happy to provide it again; please ask the customer to call our customer service at 1-877-[redacted].Sincerely,Becky l Wind & Weather Customer Service
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer...
made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].
Regards,
[redacted]
Good morning,Thank you for reaching out to Plow & Hearth. Typically, we do not refund original shipping costs unless Plow & Hearth is in error; we also deduct $[redacted] for the use of the return label, unless, again, Plow & Hearth is in error. However, to appease the customer, I have issued...
the remaining [redacted] refund to the customer's [redacted] account. Please don't hesitate to reach back out if I may be of further assistance.Best Wishes,Becky l Plow & Hearth Customer Service
[redacted] Thank you for your feedback. A full refund has been issued to your [redacted] account. Log on to [redacted] to review the transaction. Please keep the doormat. Have a wonderful Holiday and New Year! Lawrence Wind & Weather
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. The business promptly and kindly resolved the issue and I consider this complaint to be resolved.
Regards,
[redacted]
Dear [redacted], I’m following up on your
case number [redacted] on behalf of [redacted] I can confirm that Ms.
[redacted] is not receiving email correspondence, as she successfully unsubscribed. Please let me know if
there’s anything else I may be able to assist you with. Sincerely, [redacted]...
[redacted]
Good morning,The customer placed this order on December 3rd, and the corner chair in question was delivered on June 13th. As the customer indicated, the armless chairs were not delivered until October 7th. We would be more than happy to accept a return of the Armless Chair, item number [redacted], due to...
the delay in delivery of this order. I am sending a pre-paid ARS return shipping label in the mail today. Once the item is received, the customer's refund (minus $6.95 return shipping fee) will be issued within 2-3 business days.Please don't hesitate to reach back out if I may be of further assistance.Sincerely,Plow & Hearth Customer Service
Hello,I have to...
check my credit card for the refunds. They have not shown up as of yet. I will contact you tomorrow as well to let you know if I see them. After I confirm the refunds, I will let you know this and the dispute can be closed but not before I have verified with visa that the refunds were made.
Regards,
[redacted]
I apologize for the error in shipping. A replacement order
has been entered and is processing. I have entered a refund for 20% off the
order that will take 2-3 business days to process.
Roberta,The sideboard and stools are sold under two different item numbers. The stools are currently sold out and unavailable. The item purchased was for the sideboard only. I understand the confusion while placing this order and have contacted our web team to update the listing. I have entered a...
refund for 25% off for a total of $16.25. Please return the item with our prepaid label, if you would like to receive a full refund.Thank you,[redacted]