Vector Marketing Corporation

We have been in contact with Mr [redacted] regarding this issue We did apologize that he was never contacted by the local office to schedule an in-home sharpening appointment We have sent Mr [redacted] a UPS tag to return his product to our factory in Olean for sharpening/service By using the UPS tag, the shipping charges for returning the product will be taken care of by Cutco We will also be waiving the return shipping charges This process will prevent any charges being applied to Mr [redacted] in getting his product serviced This issue is resolved Please feel free to contact me with questions at ###-###-#### or email [redacted] Thank you [redacted] National Service Manager Vector Marketing Corporation

We do apologize for this incident We have spoken to [redacted] and will be reimbursing her $$for her gas expense We have sent [redacted] a Wform that does need completed prior to a check being sent We are awaiting on the completed Wform Once we receive, a check for $ will be sent to *** We have also been in touch with our region office to follow up with the manager of the office with which [redacted] had this experience We realize this is unacceptable and will take the necessary action to avoid a similar occurrence in the future Again, we do apologize Please contact me with questions at ###-###-#### or email [redacted] Thank you [redacted] National Service Manager Vector Marketing Corporation

Sent the following email to Mr [redacted] His response follows: Mr [redacted] , I’m responding to a recent complaint filed with the Revdex.com regarding your experience with a Vector Marketing office First let me apologize for the incident If you could provide me with the office location and name of the individual you dealt with, I will certainly follow up to ensure this type of situation does not occur with potential sales reps in the future CUTCO has been sold through in-home demonstrations since We are extremely proud of our product and our programs The Cutco product carries a Forever Guarantee that protects the customer’s investment forever We have more than million satisfied customersThe training program for sales reps is specifically designed to help people who have little or no business experience (this is unpaid training but there is certainly no required fee for training) I do apologize your experience was not satisfactory I’ll await your reply with the office location and Vector manager so I can follow up Please contact me at ###-###-#### or email [redacted] Thank you His response: Hello, I was at the Birmingham officeAfter the incident I spoke with [redacted] on the phone and we got everything settledI do greatly appreciate the apology Thanks, [redacted] *** [redacted] Please feel free to contact me with questions at ###-###-#### or email [redacted] Thank you [redacted] National Service Manager Vector Marketing Corporation

We did speak with [redacted] on 8/regarding this issue We did confirm that checks have been issued but evidently there has been an issue with the post office with delivery We have put a stop payment on the most recent check (mailed 7/for $422.00) and have overnighted a check on 8/for $to [redacted] so she'll have it on Wednesday, 8/ The $difference between what [redacted] was actually requesting ($432.00) and the check sent ($422.00) was due to a stop payment fee of $for a previous check issued This was explained to [redacted] and she understands We do apologize it has taken so long for [redacted] to receive her check Now that the address is confirmed, this issue should be resolved [redacted] was content with the outcome Please feel free to contact me with questions at ###-###-#### or email [redacted] Thank you [redacted] National Service Manager Vector Marketing Corporation

We have been working with UPS in attempting to resolve this issue After initially claiming that Mr [redacted] did receive this product, UPS has advised us today (9/29) that he did not receive the product We will be issuing a full refund to Mr [redacted] for his payment of $on this order Mr [redacted] will be contacted today regarding this result Please contact me with questions at ###-###-#### or email [redacted] with any questions Thank you [redacted] National Service Manager Vector Marketing Corporation

[redacted] had also sent an email to me directly regarding this issue She did express in this email that she did want an apology from [redacted] I apologized to [redacted] regarding this situation and advised her I would be speaking with [redacted] After speaking with [redacted] , he was truly sorry that he made [redacted] feel uncomfortable He was going to follow up with [redacted] and offer an apology I followed up with [redacted] on 11/17/to make sure that [redacted] had contacted her [redacted] replied that she had heard from [redacted] and thanked me for the follow up Please feel free to contact me with questions at ###-###-#### or email [redacted] Thank you [redacted] National Service Manager Vector Marketing Corporation

We have been in contact with Ms [redacted] to review this issue After reviewing her account and receiving the proper documentation, it was determined that Ms [redacted] was owed $Ms [redacted] was in agreement with this resolution An automatic deposit of $was transferred to her bank account on 10/ This issue is now resolved Please feel free to contact me with questions at ###-###-#### or email [redacted] Thank you [redacted] National Service Manager Vector Marketing Corporation

*** also contacted the Vector region office (responsible for this NC office) on August 7th with these concerns. The region office requested *** send a list of his appointments so that he could be paid for any monies due to him. On August 11th, *** emailed a photo of a paper that
listed all his appointments. Unfortunately, it was not a clear picture and the region office responded to the email advising *** to send the actual document with names and numbers of all his appointments. On August 20th, the region office followed up with *** as they had not yet received any paperwork from *** (a voicemail message was left). As of today (8/28), the region office has still not received any paperwork. They did follow up with *** today and he claimed he would send the information by the end of the day today.
Once paperwork is received and verified, we will pay *** whatever is owed
Please feel free to contact me with questions at ###-###-#### or email ***. Thank you
*** ** ***
National Service Manager
Vector Marketing Corporation

The following email was sent to Ms*** regarding this issue:
Ms***,
I am responding to the recent complaint filed with the Revdex.com regarding Vector Marketing. I do apologize that your daughter was contacted on numerous occasions, even after you advised that she
was not interested. I have spoken with the local office and they have assured me that your daughter’s name has been removed from the contact list. Please accept my apologies that her name was not removed sooner
If you have any questions or are contacted by any Vector office in the future, please contact me at ###-###-#### or email ***. Thank you
Revdex.com - Please feel free to contact me with questions at ###-###-#### or email ***. Thank you
*** ** ***
National Service Manager
Vector Marketing Corporation

We have made contact with Mr*** and explained how the base pay/commission system works (as also outlined in the sales rep agreement that was signed). There seemed to be some confusion regarding this program. It was determined that no additional monies were due to Mr***.
Mr*** has since purchased the sample kit. He is no longer eligible for the base pay program, however, he will be paid commission on any orders submitted.
Please fee free to contact me with questions at ###-###-#### or email ***. Thank you
*** ** ***
National Service Manager
Vector Marketing Corporation

Cutco has the same information from the previous investigation...including the copies of signaturesDue to that alone they should replace the items or give me a refundThey are aware of the faulty investigation as UPS only sent them ALL the information after my complaintThis dispute should be
between Vector and UPS.
***

We spoke to Ms*** on 3/and again explained the reason for only initially paying base pay on demos from her initial list. There were other orders pending that were referenced in our last response that we stated if those customers decided to cancel, we would pay base pay for them as well. One customer called to cancel on 3/6, the other customer called to cancel on 3/10. We also agreed to pay Ms*** for a 3rd customer (** ***), even though she was not listed on the original sheet Ms*** provided. There were other customers on the list that we could not verify due to addresses and phone numbers not being valid. Ms*** will not be paid for these customers This was clearly communicated to Ms***. The total number of demos we are paying Ms*** for base pay now totals five customers (the we initially paid and the additional from above).
Ms*** advised us she did not receive the initial check for $sent initially for the first demos. We issued a stop payment on that check and reissued a check for $(check #***) on 3/for customers at $per customerWe spoke to Ms*** on 3/to see if she had received the check. She had not but did claim her mail did not arrive until 4pm. We attempted contact on 3/- no response. We attempted contact on 3/- no response back. We attempted contact on 3/- a male answered, we asked to speak to Ms***, the call was disconnected
This issue is now closed. We feel we have been very fair in working with Ms*** to resolve this issue. Please feel free to contact me with any questions at 1-800-828-or email ***. Thank you
*** ** ***
National Service Manager
Vector Marketing Corporation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** M *** I have occurred numerous of lost due to this scaming company and they have the nerve to offer me this been a ongoing situation for months now and I don't feel this helps compensates for the loses I have occurred in these months so I need for them to get it right cause to send me threw this for months and then say yea we pay you $thats bull*** and they know it please discuss this with the company or do I need to forward this to my attorney to handle this problem

I would  like for the Revdex.com to call the cooperate offices(his supervisors need to know ) that he misled my daughter.  He then called people under false pretenses that she claimed them to be "good candidates for working for vector Marketing." She is young and impressionable, and is...

emotionally upset that this [redacted] has done this to her reputation.  She never mentioned these people to [redacted], and had no knowledge that he would solicit them.  She called him to not make any further calls to her friends and their parents.....to which he said that they were already in the ststem and that he could not stop  from calling them.  This is not good business......though he may claim it is a marketing technique.I feel that his supervisors need to know that the Revdex.com is aware of his practices....and that his company will not get reviews from "word of mouth" from my family friends and coworkers  ( I work at General Motors with over 3000 coworkers).Thank You for all you can do[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Ms. [redacted] purchased her Cutco on 6/18/16 and it was entered in our system on 6/20/16.  Ms. [redacted] is correct regarding the agreement signed (charge due every 30 days) in that the initial payment was charged on 6/20, the 2nd charge due on 7/21, and the final charge due on 8/22. The initial charge on 6/20 was processed with no issues. On 7/5, Ms. [redacted] contacted us and provided a different credit card number to use for the July and August payments.  On 7/14, and email reminder was sent to Ms. [redacted] as a reminder that her next payment was due on 7/21. When we attempted to charge her credit card on 7/21 for the 2nd payment, the charge was not approved.  We called Ms. [redacted] on 7/21 and left a message that she needed to contact us regarding her order.  Ms. [redacted] did not call back.  On 7/26, a letter was sent to Ms. [redacted] asking her to contact us regarding her order.  No response.  An email was sent on 7/31 asking Ms. [redacted] to contact us regarding her order.  No response.  On 8/4, a call was placed to Ms. [redacted] and a message was left on her answering machine to call us regarding her order.  No response.  Another email was sent to Ms. [redacted] on 8/10 with no response.  A 2nd letter was sent on 8/21 with no response.  We attempted to charge her credit card for the 2nd payment every business day from 7/21 through 8/25, with no luck until the charge was finally approved.  In the meantime, the 3rd payment also came due on the order on 8/21.  This charge was also not approved.  We attempted to charge this 3rd payment every business day thereafter until the charge was finally approved on 8/26.Ms. [redacted] claims it is illegal to automatically withdraw 2 payment when the agreement states one charge every 30 days.  This is not the case in this situation.  The second payment, which was due on 7/21, was not authorized and therefore overdue.  As stated previously, we attempted to charge this payment every business day from 7/21 through 8/25 until the charge eventually was accepted on 8/26.  Because the 2nd payment was overdue past the scheduled charge of the 3rd payment, it was certainly within our rights charge both payments.  If Ms. [redacted] would have responded to our many attempts to contact her about this payment, we would have gladly worked with her on resolving this issue.Please feel free to contact me with questions at ###-###-#### or email [redacted]  Thank you. Jeffrey T. H[redacted]National Service ManagerVector Marketing Corporation

The following email was sent to Mr. [redacted] on 2/19/15:
Dear Mr. [redacted],
I am responding to a recent complaint filed with the Revdex.com involving the Vector Marketing office in Boardman, OH.  Let me first apologize for this office soliciting your daughter’s cell phone contacts to work for Vector.  I have reached out to Mr. [redacted] and advised him to discontinue this practice immediately.  I also requested he remove any and all contacts that he acquired through Savannah’s cell phone. 
 
Please advise if any additional contact is attempted with any of your daughter’s contacts.  Thank you for bringing this issue to our attention.  I can be reached at ###-###-#### or email [redacted].  Thank you.
 
Please contact me with questions at ###-###-#### or email [redacted].  Thank you.
 
[redacted]
National Service Manager
Vector Marketing Corporation

It is standard operating procedure to thoroughly review all large orders prior to shipment.  This order is no exception as the purchase price was over $11,000.00. On our initial call to the customer on 6/16 to review the order, there was some uncertainty regarding the exact product...

ordered and the amount being charged.  We have since worked with the customer to clear this up.  The product shipped to the customer via next day air on Thursday, 6/25.  The next day air fee was waived. 
This issue is now resolved.  Please feel free to contact me with any questions at ###-###-#### or email [redacted].  Thank you. 
 
Jeffrey T. H[redacted]
National Service Manager
Vector Marketing Corporation

The following email was sent to Mr. [redacted] on 6/13/17: Mr. [redacted],I am responding to the recent issue posted with the Revdex.com regarding Vector Marketing.  In reviewing the case, it was found that your name, as well as others, were in fact mistakenly still active on the...

database.  I do apologize for the inconvenience.  Please be assured we have taken the necessary steps to remove these names and there should be no further contact by Vector Marketing.  Also, your contact information was not shared with any other organization. Thank you for bringing this issue to our attention.  Please feel free to contact me with any questions at ###-###-#### or email [redacted].  Thank you. Jeff H[redacted] National Service Manager Vector Marketing Corporation ###-###-####

We spoke to the customer on 7/11 regarding this issue.  We advised that the credit card used to pay for the $1100 gift card had been disputed, thereby cancelling the initial charge to the credit card.  This resulted in the gift card being deactivated.  The customer understood....

 We also asked about the $21.02 balance he was questioning and the customer claimed he would have to call us back to discuss.  We have yet to hear from the customer.Please contact me with questions at ###-###-#### or email [redacted].  Thank you. Jeffrey T. H[redacted]National Service ManagerVector Marketing Corporation