Vector Marketing Corporation

We have been in contact with Mr. [redacted] regarding this issue.  We did apologize that he was never contacted by the local office to schedule an in-home sharpening appointment.  We have sent Mr. [redacted] a UPS tag to return his product to our factory in Olean for...

sharpening/service.  By using the UPS tag, the shipping charges for returning the product will be taken care of by Cutco.  We will also be waiving the return shipping charges.  This process will prevent any charges being applied to Mr. [redacted] in getting his product serviced. 
This issue is resolved.  Please feel free to contact me with questions at ###-###-#### or email [redacted].  Thank you.
 
[redacted]
National Service Manager
Vector Marketing Corporation

We do apologize for the multiple calls to Ms. [redacted] and also the way in which she was treated by a member of the office staff.  We did follow up with the office manager on both issues.  We have removed Ms. [redacted]'s name from any calling list from that office.  A member of...

our region staff attempted to reach out to Ms. [redacted] to personally apologize and discuss the action taken.  A voicemail message was left for Ms. [redacted].
Please feel free to contact me with questions at ###-###-#### or email [redacted]@cutco.com.  Thank you.

[redacted]
National Service Manager
Vector Marketing Corporation

Sent the following email to Ms. [redacted] on 7/28/15:
 Dear Ms. [redacted],
Let me apologize that a few of the parishioners were called and misled by a Vector sales representative.  This is unacceptable and we do not condone this behavior.  I have contacted the local Vector Marketing...

office and advised them to stop this practice immediately. 
 
If you do receive any more calls, please get the name of the person and contact me immediately.  I can be reached at ###-###-#### or email [redacted]
 
Again, I do apologize and thank you for bringing this to our attention. 
 
Jeffrey T. H[redacted]
National Service Manager
Vector Marketing Corporation

We did speak with [redacted] on 8/4 regarding this issue.  We did confirm that checks have been issued but evidently there has been an issue with the post office with delivery.  We have put a stop payment on the most recent check (mailed 7/24 for $422.00) and have overnighted a check on...

8/5 for $422.00 to [redacted] so she'll have it on Wednesday, 8/6.  The $10 difference between what [redacted] was actually requesting ($432.00) and the check sent ($422.00) was due to a stop payment fee of $10 for a previous check issued.  This was explained to [redacted] and she understands. 
We do apologize it has taken so long for [redacted] to receive her check.  Now that the address is confirmed, this issue should be resolved.  [redacted] was content with the outcome.
Please feel free to contact me with questions at ###-###-#### or email [redacted].  Thank you.
 
[redacted]
National Service Manager
Vector Marketing Corporation

Sent the following email to Mr. [redacted].  His response follows:
Mr. [redacted],
I’m responding to a recent complaint filed with the Revdex.com regarding your experience with a Vector Marketing office.  First let me apologize for the incident.  If you could provide me...

with the office location and name of the individual you dealt with, I will certainly follow up to ensure this type of situation does not occur with potential sales reps in the future. 
CUTCO has been sold through in-home demonstrations since 1949.  We are extremely proud of our product and our programs.  The Cutco product carries a Forever Guarantee that protects the customer’s investment forever.  We have more than 15 million satisfied customers. The training program for sales reps is specifically designed to help people who have little or no business experience (this is unpaid training but there is certainly no required fee for training).  I do apologize your experience was not satisfactory. 
I’ll await your reply with the office location and Vector manager so I can follow up.  Please contact me at ###-###-#### or email [redacted].  Thank you.
 
His response:
Hello,
I was at the Birmingham office. After the incident I spoke with [redacted] on the phone and we got everything settled. I do greatly appreciate the apology.
Thanks,
[redacted].
 
Please feel free to contact me with questions at ###-###-#### or email [redacted].  Thank you.
 
[redacted]
National Service Manager
Vector Marketing Corporation

[redacted] had also sent an email to me directly regarding this issue.  She did express in this email that she did want an apology from [redacted].  I apologized to [redacted] regarding this situation and advised her I would be speaking with [redacted]. 
After speaking with [redacted], he was...

truly sorry that he made [redacted] feel uncomfortable.  He was going to follow up with [redacted] and offer an apology.  I followed up with [redacted] on 11/17/14 to make sure that [redacted] had contacted her.  [redacted] replied that she had heard from [redacted] and thanked me for the follow up. 
Please feel free to contact me with questions at ###-###-#### or email [redacted].  Thank you.
 
[redacted]
National Service Manager
Vector Marketing Corporation

We do apologize for this incident.  We have spoken to [redacted] and will be reimbursing her $$42.98 for her gas expense.  We have sent [redacted] a W9 form that does need completed prior to a check being sent.  We are awaiting on the completed W9 form.  Once we receive, a check for $42.98...

will be sent to [redacted].
We have also been in touch with our region office to follow up with the manager of the office with which [redacted] had this experience.  We realize this is unacceptable and will take the necessary action to avoid a similar occurrence in the future. 
Again, we do apologize.  Please contact me with questions at ###-###-#### or email [redacted].  Thank you.
 
[redacted]
National Service Manager
Vector Marketing Corporation

We do apologize for the multiple emails sent to Ms. [redacted] as well as the confusion when she contacted the office.  The office was in the process of closing and this should have been explained to Ms. [redacted].  Her name has now been removed from the database so she will not be contacted...

again.  We have spoken with Ms. [redacted] and advised her of this action. Again, we apologize that this occurred with Ms. [redacted].  Please feel free to contact me with questions at ###-###-#### or email [redacted].  Thank you. Jeffrey T. H[redacted]National Service ManagerVector Marketing Corporation

We have been in communication with Ms. [redacted] over the course of the last couple months regarding this issue.  It is unfortunate that the product never did make it back to our Olean, NY facility.   After reviewing the account, we have refunded Ms. [redacted] her initial 2 payments...

totaling $168.28.  Her credit card was refunded on 1/15/15.
This issue is now resolved.  Please feel free to contact me with any questions at ###-###-#### or email [redacted].  Thank you.
 
[redacted]
National Service Manager
Vector Marketing Corporation

The following email was sent to Ms. [redacted] Ms. [redacted]I am responding to a recent complaint filed with the Revdex.com regarding Vector Marketing.  You were contacted as both [redacted] and [redacted] recommended you for a position with Vector...

Marketing.  [redacted] and [redacted] have recently accepted positions with Vector Marketing.  [redacted] began on 6/3/17 and [redacted] on 6/14/17.  Your name has been removed from the database so you will no longer be contacted.  I apologize for any inconvenience.  Please feel free to contact me with any questions at ###-###-#### or email [email protected].  Thank you.   Jeff H[redacted] National Service Manager Vector Marketing Corporation ###-###-####

Ms. [redacted] also called our Customer Service department on 9/11 to discuss this issue.  We truly apologize for this incident.  We will be addressing this with the sales rep to ensure a similar situation does not occur in the future.  A refund for $95 has been processed and will...

be mailed to Ms. [redacted] this week. 
Again, we apologize for this incident.  Please contact me with questions at ###-###-#### or email [redacted].  Thank you.
 
Jeffrey T. H[redacted]
National Service Manager
Vector Marketing Corporation

We worked with the local Vector office and Ms. [redacted] to resolve this issue.  Ms. [redacted] has been sent a check for $150.00 (check #[redacted]).  The check was sent 2nd day air on Friday, June 19th.  We do guarantee a base pay for each appointment (not an hourly rate) over a certain time...

period (usually one week) and Ms. [redacted] has been paid for the 10 appointments ($15 base pay per appointment amount).  Ms. [redacted] references an "extra percentage" in the complaint.  However, the base pay agreement would factor any sales into this formula for all appointments in a week. (i.e. if a total of  $150 is not earned in commission for all 10 appointments in a week, the difference would be paid to attain the $15 per appointment level).  We do not pay the $15 base pay rate AND commissions earned for an appointment.
We apologize for the delay in processing the base pay amount for Ms. Daniels.  This issue is now resolved.
Please feel free to contact me with questions at ###-###-#### or email [email protected].  Thank you.
 
Jeffrey T. H[redacted]
National Service Manager
Vector Marketing Corporation

We spoke to [redacted] on 6/12 regarding this issue.  [redacted] did confirm that the app used to submit her appointments for verification and payment was not working properly.  We advised to write down all her appointments (name, address, phone number) and submit to manager for verification...

and payment.  We also advised to send a copy of this list to us here in Olean, NY.  She agreed.  We also spoke to the manager and advised that [redacted] would be doing this.  Once the appointments were verified, payment would be processed. 
[redacted] has not yet submitted this information to the office or to us in Olean, NY.  We attempted to call her on 6/17 and 6/22 to check her progress.  Messages were left on both occasions.  We also emailed her on 6/25.  [redacted] has yet to respond.  Once her appointments are submitted and verified, we would be happy to pay her for any monies due. 
Please feel free to contact me with questions at ###-###-#### or email [email protected].  Thank you.
 
Jeffrey T. H[redacted]
National Service Manager
Vector Marketing Corporation

We spoke with Ms. [redacted] on Friday, July 1 and she did state that the manager advised that training was paid.  We advised this is not our normal procedure and we needed to follow up with the manager.  We did speak with the manager on Tuesday, July 5th and he claims that this is not the...

case with any of his training classes.  He would never assert that the training is paid.  He also mentioned that all the recruits are given a pamphlet that explains the training is not paid.  We spoke again with Ms. [redacted] on Thursday, 7/7.  She did confirm she did receive this pamphlet and we referred her to the section regarding training not being paid. She felt she was misled throughout the interview and training process.  We did apologize for the confusion.  As a goodwill gesture, we did offer to send Ms. [redacted] $100.  She did accept this offer.  The check was sent today (check #[redacted]).   Please feel free to contact me with questions at ###-###-#### or email [redacted]  Thank you. Jeffrey T. H[redacted]National Service Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted] The company did contact me asking if I wanted a refund till the end of the month. However they did not explain why the deducted 2 payments on one day and gave me no resolution on that day. A refund at this point defeats the purpose of my email. They should have refunded it the day I spoke with them when this occurred, yet they waited till I contacted the BB. An email was sent with a paid in full reciept, I just hope they do not continue to deduct money from customers account when and how they chose and then try to  make it better after the damage is done and the customer might have to pay bank fees and what not.

We have been working with Ms. [redacted] to resolve this issue and have determined that she should be paid base pay on 2 demos.  At $15.25 per demo, total credit to Ms. [redacted] is $30.50.  This amount was credited to her account on 2/24 and check #72444 was mailed.  Ms. [redacted] has agreed...

to this settlement.  There were also 2 orders submitted by Ms. [redacted] that have not been able to ship as there are pending issues that need input from these customers.  We did advise Ms. [redacted] that if these orders are not resolved, we will consider paying base pay on these 2 customers as well. 
We apologize for the delay in getting Ms. [redacted] her base pay.  This issue is now resolved.  Please feel free to contact me with questions at ###-###-#### or email [redacted].  Thank you.
[redacted]National Service Manager
Vector Marketing Corporation

We have been working with UPS in attempting to resolve this issue.  After initially claiming that Mr. [redacted] did receive this product, UPS has advised us today (9/29) that he did not receive the product.  We will be issuing a full refund  to Mr. [redacted] for his payment of $6586.87 on this order.  Mr. [redacted] will be contacted today regarding this result.
Please contact me with questions at ###-###-#### or email [redacted] with any questions.  Thank you.
 
[redacted]
National Service Manager
Vector Marketing Corporation

Our Payments department spoke to Ms. [redacted] on 9/6.  We did explain our reasoning as to why the 2 payments were processed at the same time.  We did offer to refund one of the payments and process at a later date.  Ms. [redacted] declined this option and just requested we send a...

statement showing her order was paid in full. We did email this information to Ms. [redacted].  Please feel free to contact me with questions at ###-###-#### or email [redacted]  Thank you. Jeffrey T. H[redacted]National Service ManagerVector Marketing Corporation

We have credited Mr. [redacted] the $257.00 in question.  This credit is reflected on his 5/12/16 commission statement.  This issue is now resolved.  Please feel free to contact me questions at ###-###-#### or email [redacted].  Thank you. Jeffrey T. H[redacted]National...

Service ManagerVector Marketing Corporation