Vehicle Protection Department LLC

Mrs [redacted] , Please call me or get back to me regarding your refund of $We issued the credit on March 22, Please call your bank and check your records because we are continuing to receive letters and emails over a refund that was issued nearly two months agoIf in fact it was not received by you we would of course like to rectify the situationThank you,-- [redacted]

Upon time of sale, our sales representatives do ask multiple times throughout the sales call, if the vehicle in question is not a salvaged, branded, or have a rebuilt titleBecause titles of this nature do not qualify for coverageHowever, after time of sale if your vehicle transitions from a non-salvaged vehicle to a salvaged, branded, or have a rebuilt title, it is the vehicle owners responsibility to inform usWith this situation, Vehicle Protection Department was not aware of the vehicle being a salvaged title until, the vehicle needed a repairWhen the policy was sold, the consumer ensured that the vehicle was not a salvaged title vehicleBased off the information given to us by this consumer we started a policy on a Ford Taurus on 5/25/The consumer has paid a total of 1127.92, eight payments of $and one down payment of $after the sales representative waived $from the total cost of the down paymentThis totaled amount is not $for a disputed amountAs stated previously if the vehicle transitioned into a salvaged title after the time of purchase the customer should have informed usThere is no entitlement of a full refund, this customer must follow the cancelation instructions and submit a letter of cancelation to cancel the account properly for a prorate refund amountAll prorate refunds are based off time and miles, please refer to your policy booklet for cancel instructions and for additional information on your possible prorate amountThe consumer is more than welcomed to give our customer service line a call at 800-949-8255, we will also have a representative reach out to the consumer

Revdex.com:I am unsure if this is correct way to do this but I am attempting to notify you that Vehicle Protection Department LLC has refunded my $back to my credit card as of 1/12/ The message stated to let you know if it has been resolved and there was no way to reply to the message Thanks so much for your assistance [redacted] ** [redacted] @aol.com [redacted]

Dear Mr [redacted] , 12.8px;">Your refund of $for the cancellation of service contract # [redacted] has been issued on 05/18/2016, transaction reference number is [redacted] I do apologize for the wait and please do not hesitate to contact us if you have any further issuesThis response is being forwarded to the Revdex.com regarding complaint [redacted] Thank you,

Mrs [redacted] ,Please call me or get back to me regarding your refund of $We issued the credit on March 22, Please call your bank and check your records because we are continuing to receive letters and emails over a refund that was issued nearly two months agoIf in fact it was not received by you we would of course like to rectify the situation.Thank you,-- [redacted]

[redacted] Check number [redacted] was sent to your address on 02/03/in the disputed amount of $208.32, showing depositedPlease let us know if you have not received it or if you have changed addresses since you bought your contract and we will stop payment and make a 3rd attempt to refund youIf there is any information we are missing please let us know so we can resolve this quickly

Hello, [redacted] purchased a Vehicle Service Contract from [redacted] on 09/06/for her [redacted] , an Exclusionary Agreement up to 125,milesThe customer paid $as a down payment and set up a payment plan for the remaining balanceOn 09/08/Ms [redacted] called back saying she was having second thoughts but decided to review everything in writing firstOn 11/29/Ms [redacted] called us asking for a refund on her policyNo additional payments had been made so the contract cancelled to nonpaymentIn light of this complaint and in the interest of good faith the $down payment has been refunded to Ms [redacted] ’ original form of payment, receipt attachedAs to the concerns of not being able to get through we had major issues with our phone system and ended up switching VOIP systems after causing extensive damage to our company.Let us know if there is anything else you needBest regards

Dear Mr [redacted] ,It has come to my attention that you have filed a Revdex.com complaint regarding your Vehicle Service Contract refund of $for Contract # [redacted] According to our records and as you indicated in the complaint you have charged back the payment, so this was considered an issue between you and your bankIn the interest of good faith and resolving this issue we will issue a credit back to the account you used to payPlease do not hesitate to contact me if you have any issues

Sirs,This matter has been resolvedThe company refunded the $deposit

Put money down to hold extended warranty while discussing with significant other Determined that extended warranty was already purchased with vehicle and called to cancel the redundant extended warranty within hours Company wanted me to jump through hoops to get my money back Strongly suggest not doing business with this company

Dear Mr [redacted] ,Your refund of $for the cancellation of service contract # [redacted] has been issued on 05/18/2016, transaction reference number is [redacted] I do apologize for the wait and please do not hesitate to contact us if you have any further issuesThis response is being forwarded to the Revdex.com regarding complaint [redacted] .Thank you,

I put down deposit and paid for one month was told I could cancel at anytimeWell have called times 2day received recording stating cs is busy leave message with phone number and would receive callback10:pm (after hours ) still waiting!!! Just want to speak to someone to cancel wow 4x

Dear Mr. [redacted] We... have reviewed your complaint and addressed each of your problems. Policy [redacted] was bought by you on 12/01/2016, cancelled by you on 12/11/2016. You paid a $195.00 down payment to start the policy. The payment plan was never started and the policy was cancelled within the review period. We apologize for the inconvenience, the refund was issued 05/18/2016 for $195.00 reference number [redacted] . Please do not hesitate to call if you have any questions. Best regards,

Vehicle Protection Department does not use the term 'warranty' except when referring to the manufacturers warrantyIt is now our belief this individual was called by a different company or does not remember the call so we have included the recording of our interaction with the individual to clear up these claimsAt no point do we refer to a Vehicle Service Contract as a warrantyThe individual's complaining issues have all been addressed and we have submitted the proof

Dear Ms./Mrs [redacted] , 12.8px;">Your refund of $for the cancellation of service contract # [redacted] has been issued on 05/18/2016, transaction reference number is [redacted] I do apologize for the wait and please do not hesitate to contact us if you have any further issuesThis response is being forwarded to the Revdex.com regarding complaint [redacted] Thank you,

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I'd like to clarify that the make, model and year of my vehicle is not correctly described in the vendor's response The policy I was going to purchase was for a [redacted] , year Their message also refers to a receipt which was not attached.As the vendor states that they have returned $to the same card I used to pay them, I just checked again and my card has not be credited by this amount as specified in the vendor's response.Regards, [redacted]

The receipt was enclosed with the response, like all credit card transactions it takes a few days to post, the customer may want to ask their card carrier how long they typically takeThe customer is correct, her vehicle is a [redacted] and that was what the contract was written forReceipt is attached again with this responsePlease let us know if there is anything else you need

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Vehicle Protection Department has previously issued a check for the monthly payment made when the down payment was refunded for this contract, finance has reviewed the file and confirmed the original has not been depositedWe apologize for the delay and have issued Ms*** another check to her **
*** ** *** *** *** scanned copy with details belowPlease let us know if any there is anything else we can do.Best regards

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***