Vehicle Protection Specialists LLC

Got a call for extended warranty protection services on my vehicle I was to pay a down payment and they would send paperwork to look over and then pay monthly I had days to cancel After immediate family discussion we decided to cancel Called back and spoke with a [redacted] who basically refused to cancel until I read over paperwork, was extremely rude and told me why did I bother signing up Being very frustrated I hung up on her and called back the next day Got her again! Again she was extremely rude and after a yelling match she said fine they would cancel and refund my money As of right now the money is not refunded but hopefully will be

Firstly, we want to apologize for any misunderstandingMr [redacted] purchased a vehicle service contract from Vehicle Service Center on December 7th, The standard validation period for contracts is days and 1,milesMr [redacted] didn’t want the contract to start for days, so we emailed the administrator on this contract and they made an exceptionMr***’s contract had a day validation period, meaning that the effective date of the contract was 3/7/and the expiration date was 3/7/The validation period is independent from the grace period, which is daysApparently, Mr [redacted] was under the impression that monthly payments wouldn’t start until March as wellDuring the third party verification at the end of the initial sales call, Mr [redacted] authorized the payments to be processed on the 7th of each month, beginning January 7th, Mr [redacted] called out Customer Service Department in February to cancelHe was upset that the monthly payments had been processedOur representatives tried to explain to Mr [redacted] that the Payment Plan Provider only allows the monthly payments to begin a maximum of days from the date of saleMr [redacted] was inconsolable, so we cancelled the contract without requiring Mr [redacted] to send in written notice and an affidavit of mileage, as is instructed in the contractIn the interest of customer service and since the contract was still in the validation period, we have sent Mr [redacted] a check for the remaining $It will be mailed out to his home address on 7/14/Again, we want to apologize for any misunderstanding and we are happy to have been able to get this matter resolved

My husband made a contract by telephone on March with Vehicle Service Center with salesman Steve R*** I talked to MrR [redacted] on the telephone and he assured us that if after receiving the contract we wished to cancel we could do before April After reviewing the contract benefits, we decided to cancel My husband called on March and several times to cancel and MrR [redacted] tried to talk him into keeping the contract After several attempts, I emailed the cancellation My husband called our credit company and cancelled the charge for the deposit If a phone call is good enough to make a contract without a signature, then surely an email is good enough to cancel a contract A copy of the email is enclosed In April I noticed a charge on our credit card for PayLink which I did not recognize I called the credit card company and was told this was a car maintenance service I called Vehicle Service Center and asked why they were billing us The lady I talked to said we did not cancel the contract but we would not be charged for any further payments In reviewing my May statement I noticed another charge for PayLink I called today and was told the contract was not cancelled; however, we would not be charged for any more payments I asked for clarification why the contract was not cancelled The lady told me that the contract could only be cancelled by my husband I got him on the phone and he told her it was cancelled She then told me it needed to be cancelled in writing This was the first time in several calls that I was told about cancelling in writing I am submitting a written letter of cancellation along with a copy of my email to the company

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I just received a phone call from the business again, and yet again asked to be placed on their do not call listThe phone number they called from is the as the one listed on their websiteWhatever measures they have taken to cease contacting me have failedPlease just stop calling me Regards, [redacted]

The day wait period was factored into the prorate calculationThe contract was purchased on February 18, The contract was cancelled on April 19, This means that the contract was in force for days AFTER the end of the validation period (March 18, 2016-April 19, 2016)The prorated amount was based off the number of days that the contract was in forceThe cancellation fee was, in reality, disclosed both in the printed copy contract and during the third-party verification: "Cancellations made after the day grace period will be prorated and subject to any cancellation fees outlined in the contract."The fact of the matter is that the contract was only cancelled after the administrator denied a claim for a pre-existing condition on a non-covered componentThe day grace period is more than enough time to review the terms and conditions of the contract, including cancellation procedures, fees, etcThe contract holder did not call to cancel within the grace period and, in fact, attempted to file a claim against the contract shortly after completion of the validation periodWe do not feel that we should have to make an exception to the terms of the agreement just because the contract holder demands itWe ask that the Revdex.com close this complaint accordingly

Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

They continue to call you regarding your OEM warranty, however they have nothing to do with the OEM warrantyI asked to be removed from their call this and they continued to call me days in a rowTheir tactics are to confuse you and rush you into giving up your credit cardThey tell you that you have to make a decision at the end of the call or you will no longer be able to accept the offer, the fact that they keep calling makes this a blatant lie to get you to rush you and cause you to pay

I was nearly duped by them on 1st of april I am new to USThe sales person pretended to be calling from BMW dealership & he managed to persuade me to buy the extended warranty for yearsI paid through card $ as downpaymentThe phone number from which the call came was a portland numberI had second thoughts & wanted to cancel , but the number was out of serviceI inquired from BMW & local dealership & came to know they did not callI raised a dispute with the bank on the transactionLater through the bank transaction I came to know it was a company from IrvineThey had in effect sold me an extended warranty for just year at cost of $When finally I managed to talk to the company representative, he would not let me cancel the warrantyI told them I had already disputed the transaction , at which the tone changed & they threatened me that I was committing felony etcThis company is fraudI do not know what the redressal mechanism is there in USA to bring these scoundrels to book

This is simply not possible, as this phone number has been added to our internal "Do Not Call" listThe only way a call could have been placed to this individual is if he filled out a live form online, specifically requesting a call back from our Sales Department for a quoteOur records indicate that this is not the caseIt seems that there are three possibilities: That another company or individual "spoofed" our phone number to show up on his caller ID or, that this individual is mistaken regarding the number which showed on his caller ID or, that this complaint is and a malicious attempt to discredit our company and tarnish our reputation.In any case, we ask that the Revdex.com close this complaint in our favorWe have not been calling this individual and, upon request, can provide the Revdex.com with documentation which shows this to be the case

We have contacted Mr [redacted] in regards to this claimWe negotiated with the claims administrator, Royal Administration Services, on Mr [redacted] ’s behalfWe were able to get the administrator to agree to pay Mr [redacted] ’s claim, even though the claim was for the failure of a non-covered component and therefore not covered under the contractAn exception was made, in the interest of customer service and contingent on Mr [redacted] ’s agreement to contact the Revdex.com to let them know that the issue had been resolvedSince Mr [redacted] has failed to contact the Revdex.com as he agreed to do and is currently not answering our communications with him regarding this matter, we are instead issuing this response to the complaint ourselvesWe ask that the Revdex.com close this complaint, as the issue has been resolved between our company and the customer

Miss [redacted] was refunded on 03/08/This was the pro-rated refund due at this timeAttached is a copy of the approved refund that went back to Miss [redacted] 's credit cardVPS has done everything correct according to the refund policyIt seems Miss [redacted] would like a check, however Miss [redacted] did not pay by checkShe paid by credit cardThat exact credit card she paid with has been refunded in the amount of Even though Miss [redacted] is unsatisfied with the resolutions she has been refunded according to the terms and conditions in the contractVPS asks for the Revdex.com to close this complaint

After reviewing the customer complaint VPS has found that the customer service Rep *** directly at fault for this*** has been terminated from VPS prior to this negligent complaint for other issuesVPS has refunded this customer via check for the full amount of $The customer has been
contacted and given an overnight tracking number for her refund checkVPS is happy to refund anyone that is entitled to a refundWe are sorry for this mistake and VPS has taken necessary action to make sure this type of issue does not happen again

In regards to Miss *** VPS has issued the correct refund to this customerVPS always issues refunds directly through the customer credit cardIf the customers account is closed the funds will be sent to their new accountThis has been VPS procedure ALWAYSMiss *** is improperly
informed regarding her bank reissuing VPS a creditVPS has included a refund of transaction receipt provided to Miss ***Miss ***'s bank can contact VPS directly if for some reason the credit does not go throughHowever VPS issues all customers credit directly through their form of payment and has had issues with customers receiving their return even if the credit card is closed out

This customer has been refunded desired settlement amountVPS has overnighted a check with tracking number attached for full balanceThe customer has been notified and is now satisfied

VPS has issued a pro-rated refund to this customerThe customer was due was credited to Mr***'c credit card and a check in the amount of VPS strives on customer satisfactionIf Mr*** needs anything else we are more then happy to accommodate him!

Mr*** purchased a vehicle service contract from our company on January 26th, On February 19th, 2016, Mr*** called our Customer Service DepartmentThe customer stated that he had not received the contract that was originally sent to himWe verified the address and re-sent the
contractLater, on March 1st, outside of the day grace period, Mr*** called and stated he wanted to cancel due to the cost of the coverageOur Customer Service Representative discounted the contract an additional $Mr*** agreed to the new costA new contract was mailed outMr*** called once again on March 10thIt was at this point that he stated that he wished to cancel the contractOur rep explained that he would need to mail in notice of his election to cancel the contract and an affidavit of mileageWe finally received the customer’s cancellation notice and affidavit of mileage on June 27th, By this time, Mr***’s contract had been terminated for non-payment for nearly two monthsIn the interest of customer service, we calculated and issued a prorated refund based off the days that the contract has been in force, less the cancellation fee of $50, as outlined in the contractMr***’s *** account was refunded in the amount of $ A receipt of the refund transaction has been included with this responseWe ask that the Revdex.com close this complaint accordinglyThank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Im a guy so they don't even know what was said to meI was not informed of a $cancellation feeI also was told that the item I tried to get repaired was covered and when I tried to get it repaired they declined the claimI also was never told that the mandatory day waiting period counted again my refundThis was a total scam Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID
***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***