Vehicle Protection Specialists LLC

Firstly, we want to apologize for any misunderstandingMr*** purchased a vehicle service contract from Vehicle Service Center on December 7th, The standard validation period for contracts is days and 1,milesMr*** didn’t want the contract to start for days, so we emailed the
administrator on this contract and they made an exceptionMr***’s contract had a day validation period, meaning that the effective date of the contract was 3/7/and the expiration date was 3/7/The validation period is independent from the grace period, which is daysApparently, Mr*** was under the impression that monthly payments wouldn’t start until March as wellDuring the third party verification at the end of the initial sales call, Mr*** authorized the payments to be processed on the 7th of each month, beginning January 7th, Mr*** called out Customer Service Department in February to cancelHe was upset that the monthly payments had been processedOur representatives tried to explain to Mr*** that the Payment Plan Provider only allows the monthly payments to begin a maximum of days from the date of saleMr*** was inconsolable, so we cancelled the contract without requiring Mr*** to send in written notice and an affidavit of mileage, as is instructed in the contractIn the interest of customer service and since the contract was still in the validation period, we have sent Mr*** a check for the remaining $It will be mailed out to his home address on 7/14/Again, we want to apologize for any misunderstanding and we are happy to have been able to get this matter resolved

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
This has and is utterly ridiculousI spoke to the manager in charge upon first requesting a refund in December of was told me that my refund would be sent to my address because the company only sent the refund by mail and that I needed to send a notarized letter in order to receive my checkI have spoken the person in your office on numerous occasions trying to find out when you would be releasing and sending my refund check to my current address as your employees told meIt is not my responsibility to get back money that you sent to the wrong location You have known since December of that the account I paid you from was closedMy question is why are you making me to blameI did nothing wrong all I have done is request a refund because my vehicle was totaled and the warranty was no longer necessaryAs a customer who paid you promptly and without issue I expect the same courtesyIt is your responsibility to retrieve the funds you sent to the wrong locationPlease refund me my money by check to my residence of *** *** ** *** *** *** *** ***Thank you for taking responsibility for your company error

My name is Mr*** my service contact number is ***The vendor name is *** *** *** My recipe number was **SSN** and the administrator was *** *** When I was initially sold the coverage by *** *** Ext*** I felt like I was railroaded into buy a coverage but I gave in and bought it So days later I call in to cancel my warranty because I have decided not to keep the car *** states that I need to write a letter to cancel my warranty and receive a full refund I send the first letter call a week later to make sure that they have received it, When I speak to a *** she states that no letter looks to be on file and that they didn't receive anything So I told her that I know it was sent and she replied by stating that their mail gets lost all the time So then I send my second letter this time certified mail and they obviously received it My first letter was within the first days of full refundBut since they didn't receive it they will only prorate my account from the certified letter they received I think that its ridiculous that they are scamming people into buying these warranties and once you do they make it impossible for you to cancelThis has been the worst experience ever and I advice everyone to stay away they are a scam

The day wait period was factored into the prorate calculationThe contract was purchased on February 18, The contract was cancelled on April 19, This means that the contract was in force for days AFTER the end of the validation period (March 18, 2016-April 19, 2016)The prorated amount was based off the number of days that the contract was in forceThe cancellation fee was, in reality, disclosed both in the printed copy contract and during the third-party verification:
"Cancellations made after the day grace period will be prorated and subject to any cancellation fees outlined in the contract."
The fact of the matter is that the contract was only cancelled after the administrator denied a claim for a pre-existing condition on a non-covered componentThe day grace period is more than enough time to review the terms and conditions of the contract, including cancellation procedures, fees, etcThe contract holder did not call to cancel within the grace period and, in fact, attempted to file a claim against the contract shortly after completion of the validation periodWe do not feel that we should have to make an exception to the terms of the agreement just because the contract holder demands itWe ask that the Revdex.com close this complaint accordingly

Ms*** purchased a vehicle service contract from Vehicle Service Center on February 18th, On March 18th, 2016, Ms*** was called by our Billing Department, as her first monthly payment had declinedOn March 23rd, Ms*** called back and stated that she wanted to either make
the first monthly payment or pay the contract in full for a lower costOn March 24th, Ms*** requested an email with a copy of the contractOn March 28th, Ms*** called our Customer Service Department once again to ask several questions about the contractOn March 29th, Ms*** called again and stated that she wanted to cancelShe was given the instructions for cancellation as they are outlined in the contractOn April 4th, Ms*** called in and asked for directions on cancellation againAll of these communications occurred outside of the day grace period in which Ms*** qualified for a full refundOn April 14, we received Ms***’s written notice of cancellationShe did not include an ending odometer reading, as she was directed to do by the contract and advised by our Customer Service DepartmentDue to this, we were therefore unable to calculate a prorated refundOn May 23rd, in the interest of customer service, our company went ahead and calculated a prorated refund based solely off the days in force, waiving the requirement for the odometer readingThe refund of $was credited to Ms***’s *** account on May 23rd,

class="qowt-font3-Verdana" "display: inline; white-space: pre-wrap">Mr[redacted] purchased a vehicle service contract from our company on January 26th, On February 19th, 2016, Mr[redacted] called our Customer Service DepartmentThe customer stated that he had not received the contract that was originally sent to himWe verified the address and re-sent the contractLater, on March 1st, outside of the day grace period, Mr[redacted] called and stated he wanted to cancel due to the cost of the coverageOur Customer Service Representative discounted the contract an additional $Mr[redacted] agreed to the new costA new contract was mailed outMr[redacted] called once again on March 10thIt was at this point that he stated that he wished to cancel the contractOur rep explained that he would need to mail in notice of his election to cancel the contract and an affidavit of mileageWe finally received the customer's cancellation notice and affidavit of mileage on June 27th, By this time, Mr[redacted]'s contract had been terminated for non-payment for nearly two monthsIn the interest of customer service, we calculated and issued a prorated refund based off the days that the contract has been in force, less the cancellation fee of $50, as outlined in the contractMr[redacted]'s [redacted] account was refunded in the amount of $ A receipt of the refund transaction has been included with this responseWe ask that the Revdex.com close this complaint accordinglyThank you

Better...

Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

This customer was refunded the disputed amount of 255.00 in full. A 100 credit was sent to her credit card and a check for 155.00 was overnighted to her address. VPS attempted to contact the customer to speak with her about this matter. VPS was unable to contact her. VPS asks the Revdex.com to close the...

complaint at this time.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Got a call for extended warranty protection services on my vehicle. I was to pay a down payment and they would send paperwork to look over and then pay monthly. I had 30 days to cancel. After immediate family discussion we decided to cancel. Called back and spoke with a [redacted] who basically refused to cancel until I read over paperwork, was extremely rude and told me why did I bother signing up. Being very frustrated I hung up on her and called back the next day. Got her again! Again she was extremely rude and after a yelling match she said fine they would cancel and refund my money. As of right now the money is not refunded but hopefully will be.

We have contacted Mr. [redacted] in regards to this claim. We negotiated with the claims administrator, Royal Administration Services, on Mr. [redacted]’s behalf. We were able to get the administrator to agree to pay Mr. [redacted]’s claim, even though the claim was for the failure of a non-covered component...

and therefore not covered under the contract. An exception was made, in the interest of customer service and contingent on Mr. [redacted]’s agreement to contact the Revdex.com to let them know that the issue had been resolved. Since Mr. [redacted] has failed to contact the Revdex.com as he agreed to do and is currently not answering our communications with him regarding this matter, we are instead issuing this response to the complaint ourselves. We ask that the Revdex.com close this complaint, as the issue has been resolved between our company and the customer.

I was nearly duped by them on 1st of april 2016. I am new to US. The sales person pretended to be calling from BMW dealership & he managed to persuade me to buy the extended warranty for 6 years. I paid through card 196 $ as downpayment. The phone number from which the call came was a portland number. I had second thoughts & wanted to cancel , but the number was out of service. I inquired from BMW & local dealership & came to know they did not call. I raised a dispute with the bank on the transaction. Later through the bank transaction I came to know it was a company from Irvine. They had in effect sold me an extended warranty for just 1 year at cost of 3000 $. When finally I managed to talk to the company representative, he would not let me cancel the warranty. I told them I had already disputed the transaction , at which the tone changed & they threatened me that I was committing felony etc. This company is fraud. I do not know what the redressal mechanism is there in USA to bring these scoundrels to book.

This is simply not possible, as this phone number has been added to our internal "Do Not Call" list. The only way a call could have been placed to this individual is if he filled out a live form online, specifically requesting a call back from our Sales Department for a quote. Our records indicate that this is not the case. It seems that there are three possibilities: That another company or individual "spoofed" our phone number to show up on his caller ID or, that this individual is mistaken regarding the number which showed on his caller ID or, that this complaint is false and a malicious attempt to discredit our company and tarnish our reputation.In any case, we ask that the Revdex.com close this complaint in our favor. We have not been calling this individual and, upon request, can provide the Revdex.com with documentation which shows this to be the case.

We don't have any record of ever having called this individual. It's possible that this person is confusing our company with another. This phone number has been added to our internal "Do Not Call" list, however. We ask that this complaint be closed accordingly. Thank you.

I have received the refund I requested so you can close this complainr.

Miss [redacted] was refunded 2121.14 on 03/08/2018. This was the pro-rated refund due at this time. Attached is a copy of the approved refund that went back to Miss [redacted]'s credit card. VPS has done everything correct according to the refund policy. It seems Miss [redacted] would like a check, however Miss [redacted] did not pay by check. She paid by credit card. That exact credit card she paid with has been refunded in the amount of 2121.14.  Even though Miss [redacted] is unsatisfied with the resolutions she has been refunded according to the terms and conditions in the contract. VPS asks for the Revdex.com to close this complaint.

Firstly, we want to
white-space: pre-wrap; font-size: 9pt; color: rgb(34, 34, 34);">apologize for any misunderstanding. Mr. [redacted] purchased a vehicle service contract from Vehicle Service Center on December 7th, 2015. The standard validation period for contracts is 30 days and 1,000 miles. Mr. [redacted] didn’t want the contract to start for 90 days, so we emailed the administrator on this contract and they made an exception. Mr. [redacted]’s contract had a 90 day validation period, meaning that the effective date of the contract was 3/7/2016 and the expiration date was 3/7/2021. The validation period is independent from the grace period, which is 30 days. Apparently, Mr. [redacted] was under the impression that monthly payments wouldn’t start until March as well. During the third party verification at the end of the initial sales call, Mr. [redacted] authorized the payments to be processed on the 7th of each month, beginning January 7th, 2016. Mr. [redacted] called out Customer Service Department in February 2016 to cancel. He was upset that the monthly payments had been processed. Our representatives tried to explain to Mr. [redacted] that the Payment Plan Provider only allows the monthly payments to begin a maximum of 45 days from the date of sale. Mr. [redacted] was inconsolable, so we cancelled the contract without requiring Mr. [redacted] to send in written notice and an affidavit of mileage, as is instructed in the contract. In the interest of customer service and since the contract was still in the validation period, we have sent Mr. [redacted] a check for the remaining $170.71. It will be mailed out to his home address on 7/14/2016. Again, we want to apologize for any misunderstanding and we are happy to have been able to get this matter resolved.

We have reviewed our phone records and it does not appear that we have been contacting this individual. In fact, this customer's phone number had already been added to our internal "Do Not Call" list (see attached). Unfortunately, we have heard many reports from our own customers and others that...

there are other companies which will misrepresent themselves as our own. It is our belief that these companies are doing this in order to "piggyback" on our good reputation and image. It is truly unfortunate that this gentleman has been receiving these calls, but we do not have control over the practices of other businesses.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint...

resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I just received a phone call from the business again, and yet again asked to be placed on their do not call list. The phone number they called from is the as the one listed on their website. Whatever measures they have taken to cease contacting me have failed. Please just stop calling me. 
Regards,
[redacted]