Velocity Tours and Travel

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Thank you for clarifying that you did not send me an email with the two pieces of furniture and that you are offering as replacement Unfortunately, these two do not work for me in terms of measurement and looks nothing like what I purchased they are of lesser quality In fact, I do not have space of these two I specific measured the space that I wanted to put the furniture that I purchased so the particular furniture that I had purchased fits perfectly If you are going to offer something else please make sure that the measurement are the same In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

I am sorry to hear you are disappointed.I am researching your visits as many of them have been breathalyzer related Breathalyzer and prolonged payments have somewhat complicated the research I have found your comment of the vehicle being unable to start was not related to nor suggested to repair the thermostat replacement The thermostat repair was unrelated, not to mention, it appears we made considerable goodwill adjustments in the repair costs I wll follow up with more of the details as I am out of town for a short period and I would like to explain the details of each repair.As always, thanks for your patronage,Craig

Dear Revdex.com, My name is [redacted] and I am the Senior Manager of Customer Relations for ABCHomeI am writing in response to complaint [redacted] I have read the document in its entirety and I have also conduct an internal investigation of the customer’s complaintThe customer, [redacted] purchased an Omni Door Curio Cabinet on September *, Typically, the furniture is taken off the showroom floor once purchasedUnfortunately, this piece was overlooked and sold to another customer later that eveningThis customer took the piece with them off the showroom floorThis has never happened before and we feel badly about the situationWe thought we had one more in stock, which is why the floor piece was not tagged soldIt was unfortunate oversightIn our pursuit to provide the customer with the best possible customer service experience, we offered [redacted] a choice of two other cabinets that we had in stockBoth of the cabinets were $over the cost she purchased the cabinetWe offered it to her for $plus free deliveryI have attached a copy of each of the cabinetsBelow is a photo of the cabinet that was inadvertently soldWe also told her we reached out to the vendor in an effort to obtain an replacement cabinet but unfortunately, the piece has been discontinuedWe are always interested in hearing from our customers but regret that it was this type of occurrence that prompted this letterWe are open to a resolution and hope we can resolve this matter to everyone’s satisfaction [redacted] Senior Manager Customer Relations ABCHome [redacted] ***

My warehouse manager Patrick A [redacted] indicates that customer's refund was processed on September **, 2015, so this matter should now be resolvedMitchell F*, Senior ExecV.P., ABC Carpet & Home

Revdex.com: I have reviewed the response made by the business, and find that this resolution is satisfactory to meHowever, I will not be doing business again with AAMCO nor will I refer any business their way Regards, [redacted]

The person whom the customer was originally dealing with is no longer working here I was unfortunately unaware of any issues until this complaint was filedI have spoken with the customer to figure out what had transpired and what their concerns wereI cannot verify whether the vehicle came in with the inspection plate or not at this point, however was willing to negotiate with them I understand the customer's concern that they wanted the vehicle as manufactured and after a through search the original part was not found in the shop After a little bit of research it was discovered that this inspection cover is no longer being installed on the new vehicles and the part is no longer manufacturedThe customer brought in a copy of their bill they wanted us to reimburse them for I did locate original replacements both locally ($15.00) and on the internet ($39.99)This piece is considered a non-essential part and literally is a botin piece requiring less than minutes to remove or installThe customer went and paid to have a plate modified to fit their vehicle $for the plate and was charged $to modify and installAfter speaking with the customer last week and explaining what I discovered I suggested we split the bill to keep a good customer relationship They followed up with me today accepting the offer and I have released payment today, half ($110.00) of their total bill.Sincerely,Charlene E***Business Manager

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: This is unbelievable that the manager is not telling the truth and also sent photos that he offered me these options of furniture to replace the one I paid forThis is the first time I am hearing or seeing these furnitures that he offered and furthermore they do not look anything close to the one that I purchased and are lesser in valueWhen did he offered me this option? Since I was not at the store it would have to be via email in order for me to see furniture and if so where is the email showing that he sent me photos of these replacement furnitures? Tell him to show us the copy of the email that he sent to me they never offered me these furniture in place of the one I paid forI entered in this transaction in good faith by paying for a good that cost $876.45, which is higher than what is stated in the manager's response and it was written on the receipt that pick up date was September **, I walked out of the store with good faith only to get a call couple days later telling me they sold the furniture I paid forIn other words, they collect payment twice for the same furniture How can this happen when we are living in the technology era--they are supposed to have a computerized system Not only did they charged two clients for the same furniture, there is now dishonest reporting about me being offered replacement furnitures The only thing management said to me is that if they get similar furniture in they will call me and let me know and will give me a discount plus free delivery I am still waiting on a call that I still have not got and I am out of a furniture I wasted money, gas, toll, time and effort by going to the store to purchased a good that I have not received This is unacceptable behavior for a company to charge two different clients for the same product and its really upsetting to hear the claim that they offered replacement This issue is still unresolvedPlease let me know if I should report this case to the Attorney General's office if its above the Revdex.com or what the next step is.Thank you In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Complaint: ***
I am rejecting this response because:I still feel that the problem was not resolved the first time I had my truck in AAMCOIt broke down weeks after the thermostat was replaced
Regards,
*** ***

We have already given a price reduction and are not inclined to do again Unfortunately, no one is able to predict what will break next Call us as the last sentence of the previous email states I have included it in case you don't have it.I hope this explains the repairs in more detail and sorry the truck broke If there are questions not answered above, don’t hesitate to call me at the shop Again, thank you for your patronage

Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me
Regards,
*** *** ***

Dear Revdex.com, This email is in response to follresponse from the customer, Maureen FranklinThere may have been miscommunication regarding the resolution for this complaintWe never sent the customer an email or photos of the prospective replacement cabinetsThe photos were merchandise that we were trying to locate that resembled the piece that was purchased by *** ***The email said that “we offered” but it should have said “we would like to offer” *** *** a choice of two other cabinets that we had in stock I do want to state that the two items we selected, although they are not identical to the cabinet she purchased, they are not of lesser value*** *** stated she paid $for the piece and as you can see from the price tags in the photos, each of the two items we were looking at as a replacement are over $1, Of course, we regret the unexpected inconvenience this oversight has caused *** ***She is correct that we collected payment twice but I want to emphasize, her payment was refundedI have attached a copy of the payment/refundWe explained to *** *** that if we get another or similar piece of furniture, we would call her and also offer a discount for the error on our part, as well as, free deliveryWe feel badly for the cost associated with coming to our Bronx store location including gas, toll and the time spent traveling and locating the pieceWe are not open to the notion of giving the cabinet free of charge. We are confident that if she is willing, we can resolve this matter to both our mutual satisfaction We look forward to hearing from you at your earliest convenience Thank you *** *** Senior Manager Customer Relations ABCHome *** ***
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I feel they charged me twice for the same issue and I want to know why the problem wasn't corrected right the first time I had it in there. They never checked the fuel pump?

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Dear [redacted],Hope all is well.Guess this is one we should have keep you in the loop...

better. We have contacted this customer 5/24/2017 11:45A to retrieve receipts that we don't have and the customer was to get back to us.  We haven't heard yet.  This is a vehicle of a larger municipality(Mr. [redacted] is an employee) and we would like to expedite this as I feel we may have dropped the ball here.  At least, with this letter.Hope this helps?Sincerely,Craig AAMCO Transmissions and Complete Car Care[redacted]
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Date: 12/28/2015Concern:  Engine would not crank.  Tow in.  Customer states they cannot jump-start.Repair: Technician started truck immediately off the tow truck.  Tested electrical system based on customer description and concern.  Starting/Charging system okay.  Codes were stored in the computer’s memory and customer elected to repair code 128-low thermostat temperature.  The low temperature code may repair some of the other codes but not the no crank concern.  The thermostat was not offered as a repair for the no crank concern and the customer was informed of all.Date:  1/26/2016Concern:  Engine will crank but will not fire.  Tow in.  It just cranks over.  Note-Two opposite concerns.Repair: AAMCO replaced fuel pump.  A goodwill gesture of $167.00, as shown on the repair order, was issued even though the concerns were close in date but not in their descriptions.  Date:  3/29/2016Concern:  BrakesRepair:  AAMCO replaced front brake pads and rotors.  AAMCO replaced rear brake pads and rotors.  Repairs are totally unrelated to the thermostat replacement and the no crank concern and the no start concern.Previous repair orders dealt with recalibration and the removal of the breathalyzer and are not associated with the thermostat.I hope this explains the repairs in more detail and sorry the truck broke.  If there are questions not answered above, don’t hesitate to call me at the shop.  Again, thank you for your patronage.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Thank you for clarifying that you did not send me an email with the two pieces of furniture and that you are offering as replacement.  Unfortunately, these two do not work for me in terms of measurement and looks nothing like what I purchased.  they are of lesser quality  In fact, I do not have space of these two.  I specific measured the space that I wanted to put the furniture that I purchased so the particular furniture that I had purchased fits perfectly.  If you are going to offer something else please make sure that the measurement are the same.  
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me. However, I will not be doing business again with AAMCO nor will I refer any business their way. 
Regards,
[redacted]

The person whom the customer was originally dealing with is no longer working here.  I was unfortunately unaware of any issues until this complaint was filed. I have spoken with the customer to figure out what had transpired and what their concerns were. I cannot verify whether the vehicle came in with the inspection plate or not at this point, however was willing to negotiate with them.  I understand the customer's concern that they wanted the vehicle as manufactured and after a through search the original part was not found in the shop.  After a little bit of research it was discovered that this inspection cover is no longer being installed on the new vehicles and the part is no longer manufactured. The customer brought in a copy of their bill they wanted us to reimburse them for.  I did locate original replacements both locally ($15.00) and on the internet ($39.99). This piece is considered a non-essential part and literally is a bolt-on tin piece requiring less than 30 minutes to remove or install. The customer went and paid to have a plate modified to fit their vehicle $50.00 for the plate and was charged $170.00 to modify and install. After speaking with the customer last week and explaining what I discovered I suggested we split the bill to keep a good customer relationship.  They followed up with me today accepting the offer and I have released payment today, half ($110.00) of their total bill.Sincerely,Charlene E[redacted]Business Manager

Dear Revdex.com, My name is [redacted] and I am the Senior Manager of Customer Relations for ABCHome. I am writing in response to complaint [redacted]. I have read the document in its entirety and I have also conduct an internal investigation of the customer’s complaint. The customer,...

[redacted] purchased an Omni 2 Door Curio Cabinet on September *, 2016. Typically, the furniture is taken off the showroom floor once purchased. Unfortunately, this piece was overlooked and sold to another customer later that evening. This customer took the piece with them off the showroom floor. This has never happened before and we feel badly about the situation. We thought we had one more in stock, which is why the floor piece was not tagged sold. It was unfortunate oversight. In our pursuit to provide the customer with the best possible customer service experience, we offered [redacted] a choice of two other cabinets that we had in stock. Both of the cabinets were $400.00 over the cost she purchased the cabinet. We offered it to her for $705.00 plus free delivery. I have attached a copy of each of the cabinets. Below is a photo of the cabinet that was inadvertently sold. We also told her we reached out to the vendor in an effort to obtain an replacement cabinet but unfortunately, the piece has been discontinued. We are always interested in hearing from our customers but regret that it was this type of occurrence that prompted this letter. We are open to a resolution and hope we can resolve this matter to everyone’s satisfaction. [redacted] Senior Manager Customer Relations ABCHome [redacted]
[redacted]
[redacted]
[redacted]
[redacted]

My warehouse manager Patrick A[redacted] indicates that customer's refund was processed on September **, 2015, so this matter should now be resolved. Mitchell F[redacted], Senior Exec. V.P., ABC Carpet & Home

I am sorry to hear you are disappointed.I am researching your visits as many of them have been breathalyzer related.  Breathalyzer and prolonged payments have somewhat complicated the research.  I have found your comment of the vehicle being unable to start was not related to nor suggested...

to repair the thermostat replacement.  The thermostat repair was unrelated, not to mention, it appears we made considerable goodwill adjustments in the repair costs.  I wll follow up with more of the details as I am out of town for a short period and I would like to explain the details of each repair.As always, thanks for your patronage,Craig