Velocity Tours and Travel

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

This is unbelievable that the manager is not telling the truth and also sent photos that he offered me these options of furniture to replace the one I paid for. This is the first time I am hearing or seeing these furnitures that he offered and furthermore they do not look anything close to the one that i purchased and are lesser in value. When did he offered me this option? Since I was not at the store it would have to be via email in order for me to see furniture and if so where is the email showing that he sent me photos of these replacement  furnitures? Tell him to show us the copy of the email that he sent to me.  they never offered me these furniture in place of the one I paid for. I entered in this transaction in good faith by paying for a good that cost $876.45, which is higher than what is stated in the manager's response and it was written on the receipt that pick up date was September **, 2016.   I walked out of the store with good faith only to get a call couple days later telling me they sold the furniture I paid for. In other words, they collect payment twice for the same furniture.  How can this happen when we are living in the technology era--they are supposed to have a computerized system.  Not only did they charged two clients for the same furniture, there is now dishonest reporting about me being offered replacement furnitures.  The only thing management said to me is that if they get similar furniture in they will call me and let me know and will give me a discount plus free delivery.  I am still waiting on a call that I still have not got and I am out of a furniture  I wasted money, gas, toll, time and effort by going to the store to purchased a good that I have not received.  This is unacceptable behavior for a company to charge two different clients for the same product and its really upsetting to hear the claim that they offered replacement.  This issue is still unresolved. Please let me know if I should report this case to the Attorney General's office if its above the Revdex.com or what the next step is.Thank you. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have provided AAMCO in Cheyenne a copy of the requested receipt and am awaiting further response/action from them.
Regards,
[redacted]