Vemma Nutrition Company

Good company. Performance based income. Will have a slow start if you are used to being told what to do and aren't "driven."

You can develop into being driven tho.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
Hi Mrs. [redacted] ,  it has been 2 weeks and have not heard from vemma to receive my returned money. I sent out the vemma products 2 Wednesday's ago.  Tomorrow will be 14 days.  You indicated 7-10 days.Once again, thank you so very much for your concern in this vemma matter and please have a grand day!

This letter is in response to your correspondence dated October 31, 2014 regarding complaint ID #[redacted] from [redacted]. Vemma Nutrition Company is a direct selling company that markets dietary and nutritional supplements to customers through a network of independent distributors...

referred to as “Affiliates.”  Affiliates are independent contractors eligible to earn weekly commissions based on their volume of sales. [redacted] joined Vemma initially on September 19, 2014 through a third party internet marketing company, Global Pro Systems (GPS). Global Pro Systems is not owned or operated by Vemma Nutrition Company.  At that time [redacted] placed an order through GPS (totaling $234.82) and a monthly autoship order for a variety of Vemma products (totaling $187.55) was set up via the internet at that time. The monthly order was scheduled to process on or about the 19th of each month.[redacted] contacted Vemma’s customer service department on October 20, 2014 to cancel his October 19 order which had already processed.  He stated he was unaware of the monthly autoship order and did not authorize it.  [redacted] was provided with an RMA number (return merchandise authorization) and was advised of our return policy.   At that time [redacted] became upset and advised the customer service agent that he was going to sue Vemma and hung up on the agent.Emails from [redacted] were received on 10/21 and 10/22 regarding returning his products. Each email was responded to accordingly. A third email was received on 10/27 inquring about the return. We were unable to locate the returned products at that time and [redacted] was asked to call back with the tracking number so that we could follow up on the order.  [redacted] called in on 10/29 and was advised that the order was received on 10/28. [redacted] asked for the credit to be expedited which the customer service agent said he/she would check on. The credit was submitted and processed on October 30, 2014, less than 48 hours after [redacted]’s return was received. [redacted] called in again on 10/30. Notes indicate the call was “highly escalated” as [redacted] advised the customer service agent that he was promised a full credit for product and shipping (per our policies we do not credit shipping).  Vemma’s accounting department issued a full credit to [redacted] at that time.  [redacted] then requested to return his original order from September 19, 2014,  advising the customer service agent that he had used some of the products.  The agent advised [redacted] that he was past the 30 day timeframe allowed for returns, however an exception would be made for another 30 days.  He was advised that he could return the unused portion of his products and his credit would be prorated based on his return. He was also advised that since he did approve that order originally there would be no refund for the shipping. To date we have not received the second return, therefore additional credits have not been issued.Vemma takes great pride in its world class customer service and will be happy to issue a prorated credit to [redacted] once he returns the unused products from his September 19 order.  As directed, [redacted] must return those products by November 19, 2014, which is 60 days from the time the products were originally ordered. We appreciate the opportunity to respond and we will be happy to continue working with [redacted] to resolve his challenges.If you have any questions please feel free to contact me at [redacted].Please contact me with any questions.Sincerely, [redacted]Compliance ManagerVemma Nutrition Company[redacted]

To Whom It May Concern;Please review the attached correspondence regarding complaint no# 1[redacted] from Ms. [redacted] Thank you, Michelle L[redacted]Vemma Nutrition Company

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.For the record I did not receive the 11-3-14 reply (attached to Revdex.com messages 12/2/14) to my fax of 11.3.14. If I had received it, this matter would have been resolved without involving Revdex.com.
Regards,
[redacted]

Dear Ms. [redacted],The response below was submitted on February 26, 2014.Also, Ms. [redacted] joined a business called [redacted] and she and her [redacted] contact placed numerous orders with Vemma even though she is claiming we used her credit card without her...

authorization.  She has been refunded 100% of all orders she placed with Vemma Nutrition Company. She also received an additional $367.34 which was the amount of money it cost her to return the unused products to us.  Sincerely,[redacted] February 26, 2014   [redacted]Revdex.com[redacted]
[redacted] Dear Ms. [redacted],This letter is in response to your correspondence dated February 19, 2014 regarding complaint ID#[redacted] from [redacted]. Vemma Nutrition Company is a direct selling company that markets dietary and nutritional supplements to customers through a network of independent distributors referred to as “Affiliates.”  Affiliates are independent contractors eligible to earn weekly commissions based on their volume of sales. Ms. [redacted] joined Vemma initially on January 16, 2014 through a third party internet marketing company, [redacted] ([redacted]). [redacted] is not owned or operated by Vemma Nutrition Company.  At that time Ms. [redacted] placed an order through [redacted] for a Starter Media Pack, totaling $332.56 including tax and shipping. After further discussions with her enroller [redacted], Ms. [redacted] opted to upgrade her account to maximize her earning potential and ordered additional product.  According to Ms. [redacted], she called in to our customer service department to place an order on Ms. [redacted]’s account with Ms. [redacted]’s consent.  She ordered a Gold Pack totaling $1126.20. She then went online to order an additional Gold Pack, totaling an additional $1126.20.  A 3rd Gold Pack was placed on Pia [redacted]’s account online. This was done by someone who had access to her username and password.  This triggered a ‘red flag’ in the Vemma system resulting in our customer service department contacting Ms. [redacted] to verify that she did want to large volume of products that she had now ordered.  Ms. [redacted] asked customer service to cancel that third Gold Pack. The order was cancelled immediately and a full credit was issued on January 22, 2014. On January 28, 2014 Ms. [redacted] called in requesting to return partial products from her first order (Media Pack) in addition to the two Gold Builder Packs she ordered.  An RMA (return merchandise authorization) was provided and she was advised that she would only be refunded for the products she returned.  She was offered shipping labels at a reduced cost through Vemma but refused, stating she would shop around on her own. She was also advised that a monthly autoship was set up for her and she cancelled the autoship at this time.On January 29, 2014 we received call from Ms. [redacted] along with an agent from Capital Bank. Notes on the account indicate that Ms. [redacted] stated she was unaware of any of the additional charges from Vemma.  Our customer service agent reviewed the charges with Ms. [redacted], advising that the orders had been placed on the phone and online by her enroller, [redacted]. We later received a phone call from Ms. [redacted] and reviewed the charges. On February 7, 2014 we received a partial return from Ms. [redacted]’s first order.  100% credit was issued for all the products she returned minus shipping, per Vemma’s policies.  Within the next few days we also received the two Gold Packs that she initially ordered and full credit was requested for both of those orders minus shipping. We advise customers that credits may take 7-10 business days to reflect on their statement. The credit process was started at that time. On February 18 we received call from another upline leader in Ms. [redacted]’s organization, [redacted], inquiring about the credits. Ms. [redacted] requested that all shipping charges be refunded. This request was initially denied as an offer had been extended to Ms. [redacted] to purchase return labels through us at our cost and she refused, however we did make an exception at this time and issued credits for the shipping charges Ms. [redacted] originally paid for her products.  We then received the Revdex.com complaint on February 19.Vemma takes great pride in its world class customer service; therefore as a onetime courtesy to Ms. [redacted] we have issued an additional credit in the amount of $367.34 which is the amount Ms. [redacted] paid to ship all of her returns back to us.  The credit was requested on Friday, Feb 21 and takes approximately 7-10 business days to reflect on Ms. [redacted]’s statement.  In addition, Ms. [redacted]’s account has been terminated to insure no further charges.  We appreciate the opportunity to respond and hope that Ms. [redacted] finds this a satisfactory resolution to her complaint. If you have any questions please feel free to contact me at ###-###-####. Sincerely,              [redacted], Compliance Analyst

Ms. [redacted],
Thank you for this follow up email.
The partial return was received on April 16, 2014 which means that the credit would have been issued within 7-10 business days from the 16th.  April 29 would have been the 10th business day.  The product credit was issued on April 21, which is business day #3 from the date the product was received.  Although we did not receive the complete product return, as a courtesy we did issue a 100% product credit.
Please let us know if you have any other questions.
Sincerely,
[redacted]
Legal Compliance Manager
###-###-#### (p)
[redacted]
?

I was assured that this company offered me a way to make so extra money. What I was not told was that I had to buy and sell their products. I have now received three shipments to the tune of $170, and I have decided that it is not worth the investment. Although I have contacted my sponsor several times and have also written to Veema, I have had no response from either and my credit card keeps getting these charges. I would be very, very wary about joining this business.
Also, I would like to know the best way to stop the charges and the packages.
Thank you. [redacted]

Hello! Here is my genuine opinion on the company Vemma. I have done lots of research on other direct marketing companies and here is what I have found: Vemma is BY FAR the best one out there. It offers both the best compensation plan and the best product. It has amazing credibility, such as being supported and endorsed by [redacted] and [redacted]. My experience in this company has been nothing but positive. I have experienced so much personal development for someone of my age. The people who you encounter in this business are very motivated and are positive influences. If you do enough research, you will find that there really is nothing negative about this company. That is, IF you do enough research.

Dear [redacted],
Attached is our second response in regards to complaint #[redacted] reply dated September 20, 2014.
Please contact me with any questions.
Sincerely,
[redacted]
Sr. Compliance Analyst
[redacted]
W [redacted] | F [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I would like this case to be reopened & want a full refund if possible of these drinks that has a false advertisement selling to collage students.  I'm disappointed in the lead and god knows what eles that is most harmful to illed individuals then not!  I'm sorry I had them try it!!
 I really feel people should ONLY be healthy to indulge there's products!
Thank you for reopening this matter, 
                     
Regards,
[redacted]

Dear Ms. [redacted],
Please see my attached reply regarding complaint [redacted] from [redacted]. 
Please contact me with any questions you may have.
Sincerely,
[redacted]
Sr. Compliance Analyst
[redacted]

There are so many comments out there about the how so few actually make money with Vemma, but clearly these are a some folks that were expecting income to be handed to them for little or no work. The claims that most are making less than $500 per year is simply untrue. My son has been with the company for only one year and has been very successful. Our entire family swears by the products which we continue to use. We endorse the company and their products.

Vemma has produced 50 kids under the age of 26 into 6 figure income earners. That is amazing and sounds like a young people revolution. Great Company. If you're interested in ordering product or learning more then please contact me at [redacted].com

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
To whom it may concern,
 
I cancelled it in August after an errant order went through that month. I accepted responsibility for the errant order in August. Why the removal of auto delivery did not take when I first removed it in August is beyond my comprehension, but I can assure you that I did not expect another order in September. I expect them to take responsible action and pay for the return of the shipment. It was a shipment that never should have happened. I was pleased with the product, initially, and would have continued to purchase from them in the future; however, I find their lack of ability to assume responsibility for an obviously flawed online system to be reprehensible. A stand up organization would have seen to it that it's return not be at the expense of the consumer, especially when said consumer does not have the immediate funds to issue it prompt return.
 
I had no idea that I even had a back office when I initially bought these products. I thought I was simply a customer account. While I appreciate the "canceling of my account," I have already cancelled the debit card to which this account is linked as I feel what has taken place amounts to no more than petty theft.
 
Return of the product should be at their expense, not mine.
Regards,
[redacted]

Dear Ms. [redacted],
In response to Ms. [redacted]'s ongoing complaints, a full credit was issued to her on April 21, 2014 and this was documented in our reply to your associate, Britnee [redacted],  on April 23, 2014 (see attached correspondence).  Although Ms. [redacted] only returned her partial product order a full credit was given to her as a one time courtesy.
In regards to Ms. [redacted]'s complaint regarding lead in our products, our Research and Development Department has already addressed this issue with her and provided her with information regarding the processes we have in place to ensure that we are compliant with all federal and state regulations. 
Ms. [redacted] states that she feels this is a triangular scam and while I have never heard this term before I am assuming she is referencing a pyramid,  therefore we are providing the following information:
Vemma was incorporated in September 2004 in the State of Arizona. Vemma’s parent company, New Vision USA, Inc. was established in 1995 by the Boreyko family and is a proud member of the Direct Selling Association.  Both New Vision and Vemma strive to be good corporate citizens of the State of Arizona, and at all times comply with any and all applicable laws and regulations.
Vemma is a direct-selling marketing company that markets its products through independent distributors known as “Affiliates.” To become an independent distributor, individuals submit a member application to the Company wherein they agree that if the application is accepted they will be able to purchase products from Vemma at wholesale and market the products to the general public.  Importantly, there is no fee or cost to become a Vemma Affiliate.  When a person becomes a distributor, he or she agrees to conduct the independent distributorship in compliance with Vemma’s policies and procedures, in addition to federal, state and local laws. A distributor may earn compensation in one of two ways as an Affiliate. First, when the distributor purchases the product at wholesale from Vemma and sells it to the general public, he or she retains any profit on the sale. Second, the independent distributor may be paid a commission on product sales directly or indirectly generated by the distributor. Those commissions are paid on product sales by the distributor and product sales by other distributors sponsored in to the distributor’s sales organization. Please note, no commissions are paid for sponsoring or introducing other people into Vemma. No distributor is obligated to participate in Vemma’s marketing plan. Also, if a distributor wishes to receive commissions under the marketing plan, he or she must certify that seventy percent of the products previously purchased have been used for business building purposes or sold to or consumed by end users of the products.
In summary,  Vemma is in no way an illegal marketing plan, and has no indicia of such a plan under any applicable federal, state, or local law.  
Please feel free to contact us with any questions.
Sincerely,
[redacted]
Vemma Nutrition Company
Legal Compliance Manager

[redacted]:
I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

When my husband and I were introduced to the product of Verve in [redacted] we of course were a little hesitant because of the unknown/unaware product and price. After sipping a couple of samples, we placed an order to experience the new drink. The order was received timely in [redacted] My husband and I are admiring the tasty variety of the nutritional taste of Verve. This will now take place of his sugar loaded energy drinks and I don't mind spending the money for the product we experienced.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I now wish to move my complaint to [redacted] and will file a new complaint.
Regards,[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 9977143, and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]