Vemma Nutrition Company

Dear Ms. [redacted],
This letter is in response to your correspondence dated August 23, 2014 regarding complaint ID #[redacted] from [redacted].
Vemma Nutrition Company is a direct selling company that markets dietary and nutritional supplements to customers through a...

network of independent distributors referred to as "Affiliates."   Affiliates are independent contractors eligible to earn weekly commissions based on their volume of sales.
In Ms. [redacted]'s complaint she stated that another affiliate, [redacted], received three months worth of product that she paid for totaling $447.00 and that Vemma is refusing to issue her a refund for those orders. She submitted her complaint to Vemma on August 21, 2014 and was notified that because she signed up the account through her password protected back office, and created the order and auto delivery herself, ultimately authorizing Mr. [redacted] to receive product that she has paid for that she would need to reach out to him regarding returning product or obtaining repayment. She specified that she contacted Vemma and two customer service leads confirmed that all orders on her account were cancelled. We have pulled the calls from Ms. [redacted]'s telephone number and Ihave attached the call where she requested to cancel her auto delivery and never specifies that she used her credit card on another Affiliate's account.
As a courtesy, we have processed credits for the three orders on Mr. [redacted]'s account and Ms. [redacted] should see them in her financial institution within ten business days.
We appreciate the opportunity to respond and hope that Ms. [redacted] finds this a satisfactory  resolution to her complaint against Vemma.
If you have any questions please feel free to contact me at ###-###-####.
Sincerely,

Absolutely the best products I have ever come across. I drink verve every day and have not been sick in 6 months!!! The business has absolutely changed my life; as crazy as that sounds I am following my dreams and living the life I have always wanted to live because of this company.

Dear [redacted],
This letter is in response to your correspondence dated March 21, 2014 regarding complaint ID #[redacted] from [redacted]. 
Vemma Nutrition Company is a direct selling company that markets dietary and nutritional supplements to customers through a network...

of independent distributors referred to as “Affiliates.”  Affiliates are independent contractors eligible to earn weekly commissions based on their volume of sales. 
Ms. [redacted] joined Vemma on November 18, 2013.  At that time she placed an order for a Verve Quad Pack.   On January 10, 2014 Ms. [redacted] placed a second order for a Silver Builder Pack. Generally people order the builder pack when they are interested in pursuing a direct marketing business with Vemma. 
Ms. [redacted] contacted Vemma Affiliate Services on February 19, 2014 inquiring about marijuana in our products.  Ms. [redacted] was concerned about some of the ingredients used in Vemma products.  Ms. [redacted] was advised that the Xylitol and Stevia sweeteners used in Vemma products comes from natural cane sugar, and the silica comes from the aloe vera plant.
 
Ms. [redacted] called again on March 5, 2014 stating that there are documents and court findings stating that Vemma is causing harm to those that take it. She wanted to send everything she had back at our cost and get refund of all of her money. She was advised of Vemma’s thirty (30) day return policy and was offered free shipping labels for everything she was going to return. To date we have not received any returns from Ms. [redacted]. Also, Ms. [redacted] did call in on March 6, 2014 updating her autodelivery order scheduled to process on March 9.  Ms. [redacted] did not cancel that order. Therefore she was charged a total of $150.90 for that product order.
Ms. [redacted]’s concerns from her March 5 call were sent to Vemma’s Research and Development department.  She was contacted via email by Tammy Leeper on Thursday, March 06, 2014 and her concerns regarding Vemma’s products were addressed.  I have included an excerpt below from Ms. Leeper’s correspondence to Ms. [redacted]:
Chief Scientific Officer, [redacted], M.D., Ph.D., manages facility operations and ingredient sourcing. All suppliers are vetted, GMP-certified vendors. Our raw materials are identity tested using scientific fingerprint analysis protocols and the Vemma formula is produced in a climate-controlled, ultra-clean filling room that utilizes positive air pressure and filtration to protect against microbial contamination and safeguard the nutrient quality of the product. Pharmaceutical-grade reverse osmosis filtration is used for the water supply which would effectively remove lead content from the water supply.  In addition all finished product is tested for purity and potency which includes heavy metals (lead, arsenic, cadmium and mercury) and found to be within the specifications set forth by the EPA and FDA prior to release to our consumers.  You may review testing results on our corporate website and I have included a link for your reference. 
http://www.vemma.com/science/test-results.cfm
We stand behind our products and our money back guarantee. In accordance with our return policy we have sent to your e-mail address shipping labels for the return of your product. Upon receipt and assessment of the returned product, you will be refunded the total amount, less shipping and handling, per our 30-Day Return Policy, found in the Vemma Policies and Procedures.  Please allow 7-10 business days, pending processing and approval, for the refund to be reflected on the statement associated with the credit card used for the original transaction.  We appreciate your patience in this matter.
We pride ourselves on world class customer service and we will be happy to offer a full product refund for any products Ms. [redacted] wishes to return. 
We appreciate the opportunity to respond and address your concerns.  If you have any questions please feel free to contact me at [redacted].
Sincerely,
[redacted]
Legal Compliance Analyst
Vemma Nutrition Company

Dear Ms. [redacted],
This letter is in response to your correspondence dated May 5, 2014 regarding complaint ID #[redacted] from [redacted].
Vemma Nutrition Company is a direct selling company that markets dietary and nutritional supplements to customers through a network of...

independent distributors referred to as “Affiliates.”  Affiliates are independent contractors eligible to earn weekly commissions based on their volume of sales.
Mr. [redacted] joined Vemma on April 19, 2013 through his direct enroller, [redacted]. At this time an order and auto delivery was created and the initial order processed on April 19, 2013 in the amount of $150.00 and was delivered to the address we have on file for Mr. [redacted].  May 18, 2013 the auto delivery attempted to be processed, however the credit card declined and the order was cancelled. On May 19, 2013 Mr. [redacted] logged into his password protected back office and updated his auto delivery to process on the 29th of each month for different product. On May 29, 2013 the autoship order was set to process again, however the credit card again declined and the order was cancelled. On June 28, 2013 the auto delivery was set  to process again since we had not been contacted by Mr. [redacted] to cancel his monthly orders, however the credit card declined and the order was cancelled.  On July 23, 2013 a customer service agent called the telephone number we have on file, which matches the number provided,  and left a message notifying Mr. [redacted] that the May and June auto deliveries were declined and did not process.  We did not receive a response from him.  On July 28, 2013 the auto delivery was set to process again, however the credit card declined and the order was cancelled. 
On August 29, 2013 Mr. [redacted] logged into his password protected back office and updated the order to reflect different product, and it processed on this day for $79.00. On September 28, 2013 the auto delivery was set to process, however again the credit card declined and the order was cancelled. On October 19, 2013 a new auto delivery was created through Mr. [redacted]’s password protected back office and processed for the amount of $90.75. On November 19, 2013 Mr. [redacted]’s auto delivery processed for the amount of $90.75.
On December 3, 2013 Mr. [redacted] called Vemma affiliate services at ###-###-#### to inquire about his October order; he was notified that per tracking [redacted] his product was being returned to us due to an issue with his address. We issued a replacement order for him confirming the address he wished it to be mailed to.  On December 20, 2013 Mr. [redacted] contacted Vemma Affiliate Services to see if his builder pack purchase would qualify him for the Platinum Club incentive (Platinum Club was an incentive program offered by Vemma and was available at any time for our affiliates). The auto delivery scheduled to process on the 20th was cancelled as it declined and an online order through Mr. [redacted]’s back office was placed for a Verve Affiliate Pack totaling $592.95. 
On December 23, 2013 Mr. [redacted] contacted Vemma to inquire about his order from December 18th.  Mr. [redacted] was notified that the order was released and was in process of being shipped to him.   On January 9, 2014 Mr. [redacted] contacted Vemma Affiliate Services to ask questions regarding the frenzy bonus which is another incentive offered to Vemma Affiliates.  On January 21, 2014 we received a phone call from Mr. [redacted]’s mother stating that her son [redacted] had used her credit card on his account and she wanted the order cancelled.  This cancellation was processed on January 21, 2014.  On February 11, 2014 Mr. [redacted] placed a onetime order through his password protected back office totaling $84.16 and the order was delivered to the address we have on file as confirmed by Mr. [redacted].
During this time, Mr. [redacted] received and cashed commission checks in the amount of $650.00. 
There has been no contact from Mr. [redacted] since his order dated January 21, 2014, and no product has been returned, therefore no refunds or credits have been processed. 
Vemma takes great pride in its world class customer service and if Mr. [redacted] returns the unwanted products under our buy-back policy we will be happy to review his products for a refund.  Both the Return Policy and the Buy-back policy are available online at [redacted].[redacted].[redacted].
We appreciate the opportunity to respond to Mr. [redacted]’s complaint and will be happy to work with him if he chooses to return any of the products he purchased. 
 
If you have any questions please feel free to contact me at ###-###-####.

Dear Ms. [redacted],
This letter is in response to your correspondence dated April 17, 2014 regarding complaint ID #[redacted] from [redacted]....


Vemma Nutrition Company is a direct selling company that markets dietary and nutritional supplements to customers through a network of independent distributors referred to as “Affiliates.”  Affiliates are independent contractors eligible to earn weekly commissions based on their volume of sales.
Ms. [redacted] joined Vemma on April 13, 2014 through a third party internet marketing company, [redacted] ([redacted]). [redacted] is not owned or operated by Vemma Nutrition Company.  At that time Ms. [redacted] placed an order through [redacted] for a Starter Media Pack, totaling $313.95 including shipping ($299.95 + $14.00).
Ms. [redacted] contacted Vemma’s customer service department on April 17, 2014 to inquire about returning the [redacted]ducts she ordered. At that time she was given an RMA number (return merchandise authorization), advised of Vemma’s 30 day return policy, and she was [redacted]vided with a phone number to contact [redacted].
Ms. [redacted]’s full order was received in our warehouse on April 24, 2014 and a full credit minus shipping was issued on April 28, 2014. There have been no additional charges to Ms. [redacted] from Vemma Nutrition Company. 
Vemma takes great pride in its world class customer service and if there are any additional charges to Ms. [redacted] from Vemma Nutrition Company we would be happy to investigate further.   
We appreciate the opportunity to respond to Ms. [redacted]’s complaint.  If you have any questions please feel free to contact me at ###-###-####.
 Sincerely,
[redacted], Compliance Analyst[redacted]

I really enjoyed the products I received from this company. My friends promote them and I decided to order some products through them. It also helps that the products were very healthy. I received the products in 3 days at my doorstep.
A side story: I went to the doctor with my friend who had Crohn's Disease a couple weeks ago, and the doctor actually told him to keep drinking the products because they were helping his health!
Great company and good luck to all those who are making money in the company!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have called the management of Viemont and she would not compromise with me and amounts of money I spent on these projects and she was a Bolivia's to the lead that was in the drinks that can and will cause cancer if drink too much especially to those people who are unhealthy I want to reach and I have returned all products for a full refund. I was lied to and I am still fighting for my money for all of these false accusations about a product that will cause harm. Anyone who drinks Viemont should be aware that they need to be in a healthy bodily function or a can reverse and be detrimental to your health if not to par with your health. I want my money back for my time trying to sell poison to friends and strangers and I want all of my money info and to text tell these people to beware of what is going on inside of these products.  Furthermore I feel this is a triangular scam and believe me I feel scammed and I'm going to get to the bottom of this and help people to do the same thing!
[redacted]

March 28, 2014
 
 
[redacted]
Revdex.com
[redacted]
[redacted]
 
Dear [redacted],
This letter is in response to your correspondence dated March 20, 2014 regarding complaint ID #9977143 from...

[redacted].
Vemma Nutrition Company is a direct selling company that markets dietary and nutritional supplements to customers through a network of independent distributors referred to as “Affiliates.”  Affiliates are independent contractors eligible to earn weekly commissions based on their volume of sales.
Mr. [redacted] initially joined Vemma on December 26, 2013 through a third party internet marketing company, [redacted].com. [redacted].com is not owned or operated by Vemma Nutrition Company.  Mr. [redacted] also went on to create numerous additional accounts, placing various product orders on all accounts. 
While we are unable to assist Mr. [redacted] with the $19.95 charges he received from joining [redacted].com, we are happy to assist him with any returns of Vemma products that he was not satisfied with.  Vemma offers a generous 30 day return policy as well as a buy-back policy.  Both can be reviewed online at http://www.vemma.com/backoffice/pdf/vemmapnp.pdf. In regards to the charges from [redacted] he can work directly with them by emailing [redacted]@[redacted].com.
Mr. [redacted] claims he is entitled to $15,000 however he did not build a business or earn commissions in the requested amount. Vemma does not make any income claims or promises to its Affiliates.  The success or failure of each individual is dependent on their own efforts. The Company has generally expected results which can be obtained by visiting the Income Disclosure Statement available on our website at http://www.vemma.com/backoffice/pdf/income-disclosure.pdf.
Mr. [redacted] stated that he called Vemma Nutrition Company and we resigned his [redacted] account. Unfortunately since we do not own [redacted] and we do not have access to their marketing system there is no way we could have cancelled that account. Mr. [redacted] would have been advised to contact [redacted] directly with his request to cancel.
 
While this is an unfortunate situation we have cancelled all of the accounts Mr. [redacted] created to ensure there are no further charges. In addition I have emailed [redacted] advising them of this complaint so they are aware and can assist Mr. [redacted].
 
We appreciate the opportunity to respond and hope that Mr. [redacted] finds this a satisfactory resolution to his complaint against Vemma Nutrition Company.  If he wishes to return any of the products he ordered previously we will be happy to assist him.  He can contact Affiliate Services at [redacted] for assistance with his returns.
 
If you have any questions please feel free to contact me at [redacted].
 
Sincerely,
           
 
[redacted], Compliance Analyst
[redacted]
vemma.com
facebook.com/vemma
twitter.com/vemma

Vemma has absolutely changed my life. I am a 19 y/o sophomore in college with a busy schedule and could not see myself working a job and still getting good grades. Thankfully for Vemma I was able to build a solid income part time that pays me residually every month. I now focus all my effort into school without needing to worry about finding a job. I also got a free BMW through Vemma so that was really exciting too. "College kids are supposed to be broke", they say. Well, let me just tell you-- college is a lot more fun when you're making money and DONT have a dreadful day job. Thank you for the blessings, Vemma.

Dear Ms. [redacted], Please see my attached reply regarding compliant Dear Ms. [redacted], Attached is our response in regards to compliant # [redacted] from [redacted].  Please contact me with any questions Sincerely, [redacted]  Sr. Compliance...

Analyst[redacted]W ###-###-#### | F ###-###-####[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

This letter is in response to your correspondence dated April 8, 2015 regarding complaint ID #[redacted] from [redacted].  Vemma Nutrition Company is a direct selling company that markets dietary and nutritional supplements to customers through a network of independent...

distributors referred to as “Affiliates.”  Affiliates are independent contractors eligible to earn weekly commissions based on their volume of sales. In Mr. [redacted] complaint he stated that he has repeatedly asked the company to stop emailing him and he claims he was set up on a revolving charge without his consent or knowledge.  In reviewing Mr. [redacted] account and reaching out to him regarding the emails, it was determined that he was receiving about one email per day from the Vemma Corporate office, but he was receiving several emails per day from another member in his organization who uses an email system to keep in contact with his downline members.  To resolve this issue we have advised the other member ([redacted].) to remove Mr. [redacted] information from all of his databases and discontinue any further contact with him.  We also advised his enroller, [redacted], to do the same.  In addition, we have removed Mr. [redacted] email from our corporate database.  I asked Mr. [redacted] to notify me if he receives any additional emails after April 13, 2015.  If he does, then we will research further to determine where the emails are coming from.  In regards to the revolving charge, when Mr. [redacted] originally joined Vemma on January 21, 2015, he was set up on a monthly autodelivery by his enroller [redacted].  I have emailed with Mr. [redacted] and he was unaware that Mr. [redacted] was unhappy with this monthly order.  The order has been cancelled at this time and the account has been resigned to ensure no further orders/charges process.As part of the review process I noticed that Mr. [redacted] filed a chargeback with his bank for his February 24, 2015 order.  Our Accounting Department disputed and won the chargeback.  Vemma takes great pride in providing world class customer service, therefore as a onetime courtesy I am issuing a full credit to Mr. [redacted] for this order  which he will receive within 7-10 business days. The credit will be issued to the credit card it was originally charged on.We appreciate the opportunity to respond and hope that Mr. [redacted] finds this a satisfactory resolution to his complaint against Vemma.  If you have any questions please feel free to contact me at ###-###-####.Thank you,[redacted]Compliance Manager###-###-####[redacted]@[redacted].[redacted]

Dear Ms. [redacted], Please see my attached reply regarding compliant Dear Ms. [redacted], Attached is our response in regards to compliant # [redacted] from [redacted].  Please contact me with any questions Sincerely, [redacted]  Sr. Compliance...

Analyst[redacted]W ###-###-#### | F ###-###-####[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

I would like this case to be reopened & want a full refund if possible of these drinks that has a false advertisement selling to collage students.  I'm disappointed in the lead and god knows what eles that is most harmful to illed individuals then not!  I'm sorry I had them try it!!

 I really feel people should ONLY be healthy to indulge there's products!

Thank you for reopening this matter, 

                     

Regards,

Better Business...

Bureau:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

To whom it may concern,

 

I cancelled it in August after an errant order went through that month. I accepted responsibility for the errant order in August. Why the removal of auto delivery did not take when I first removed it in August is beyond my comprehension, but I can assure you that I did not expect another order in September. I expect them to take responsible action and pay for the return of the shipment. It was a shipment that never should have happened. I was pleased with the product, initially, and would have continued to purchase from them in the future; however, I find their lack of ability to assume responsibility for an obviously flawed online system to be reprehensible. A stand up organization would have seen to it that it's return not be at the expense of the consumer, especially when said consumer does not have the immediate funds to issue it prompt return.

 

I had no idea that I even had a back office when I initially bought these products. I thought I was simply a customer account. While I appreciate the "canceling of my account," I have already cancelled the debit card to which this account is linked as I feel what has taken place amounts to no more than petty theft.

 

Return of the product should be at their expense, not mine.

Regards,

Dear Ms. [redacted],Thank you for providing us with this information. This response is in reference to complaint #10043706 from [redacted].Vemma Nutrition Company is a direct selling company that markets dietary and nutritional supplements to customers through a network of...

independent distributors referred to as “Affiliates.”  Affiliates are independent contractors eligible to earn weekly commissions based on their volume of sales. Ms. [redacted] joined Vemma on March 20, 2014. At that time she ordered a Verve Affiliate Pack for $499.95 + $48.00 for shipping. This is a significant amount of product and generally only people who are interested in building a Vemma business order this pack.   Per Ms. [redacted]'s complaint she emailed us on April 25, 2014 to notify us that she wished to return the Affiliate Pack. Per Ms. [redacted]'s admission she was already passed the 30 day return policy, therefore she wanted to return the products under Vemma's buy back policy and resign her account.I reviewed the recorded phone call and unfortunately Ms. [redacted] was given inaccurate information by one of our phone agents relating to our buyback policy. I believe that based on this misinformation Ms. [redacted] did not return any of the products, therefore she was not refunded for anything.Due to the inaccurate information that was provided to Ms. [redacted], we are expediting a full credit to her for order [redacted].  The money will be credited to the credit card that she initially used to pay for her order, and she is welcome to keep and use the products she received.We appreciate the opportunity to respond to this complaint and hope that Ms. [redacted] finds this a satisfactory outcome to her complaint.  Please feel free to contact me with any questions.Sincerely,

[redacted]Legal Compliance Manager

This letter is in response to your correspondence dated October 31, 2014 regarding complaint ID #[redacted] from [redacted]. Vemma Nutrition Company is a direct selling company that markets dietary and nutritional supplements to customers through a network of independent distributors...

referred to as “Affiliates.”  Affiliates are independent contractors eligible to earn weekly commissions based on their volume of sales. [redacted] joined Vemma initially on September 19, 2014 through a third party internet marketing company, Global Pro Systems (GPS). Global Pro Systems is not owned or operated by Vemma Nutrition Company.  At that time [redacted] placed an order through GPS (totaling $234.82) and a monthly autoship order for a variety of Vemma products (totaling $187.55) was set up via the internet at that time. The monthly order was scheduled to process on or about the 19th of each month.[redacted] contacted Vemma’s customer service department on October 20, 2014 to cancel his October 19 order which had already processed.  He stated he was unaware of the monthly autoship order and did not authorize it.  [redacted] was provided with an RMA number (return merchandise authorization) and was advised of our return policy.   At that time [redacted] became upset and advised the customer service agent that he was going to sue Vemma and hung up on the agent.Emails from [redacted] were received on 10/21 and 10/22 regarding returning his products. Each email was responded to accordingly. A third email was received on 10/27 inquring about the return. We were unable to locate the returned products at that time and [redacted] was asked to call back with the tracking number so that we could follow up on the order.  [redacted] called in on 10/29 and was advised that the order was received on 10/28. [redacted] asked for the credit to be expedited which the customer service agent said he/she would check on. The credit was submitted and processed on October 30, 2014, less than 48 hours after [redacted]’s return was received. [redacted] called in again on 10/30. Notes indicate the call was “highly escalated” as [redacted] advised the customer service agent that he was promised a full credit for product and shipping (per our policies we do not credit shipping).  Vemma’s accounting department issued a full credit to [redacted] at that time.  [redacted] then requested to return his original order from September 19, 2014,  advising the customer service agent that he had used some of the products.  The agent advised [redacted] that he was past the 30 day timeframe allowed for returns, however an exception would be made for another 30 days.  He was advised that he could return the unused portion of his products and his credit would be prorated based on his return. He was also advised that since he did approve that order originally there would be no refund for the shipping. To date we have not received the second return, therefore additional credits have not been issued.Vemma takes great pride in its world class customer service and will be happy to issue a prorated credit to [redacted] once he returns the unused products from his September 19 order.  As directed, [redacted] must return those products by November 19, 2014, which is 60 days from the time the products were originally ordered. We appreciate the opportunity to respond and we will be happy to continue working with [redacted] to resolve his challenges.If you have any questions please feel free to contact me at [redacted].Please contact me with any questions.Sincerely, [redacted]Compliance ManagerVemma Nutrition Company[redacted]

Dear [redacted],

This letter is in response to your correspondence dated March 21, 2014 regarding complaint ID #[redacted] from [redacted]. 

Vemma Nutrition Company is a direct selling company that markets dietary and nutritional supplements to customers through a network...

of independent distributors referred to as “Affiliates.”  Affiliates are independent contractors eligible to earn weekly commissions based on their volume of sales. 

Ms. [redacted] joined Vemma on November 18, 2013.  At that time she placed an order for a Verve Quad Pack.   On January 10, 2014 Ms. [redacted] placed a second order for a Silver Builder Pack. Generally people order the builder pack when they are interested in pursuing a direct marketing business with Vemma. 

Ms. [redacted] contacted Vemma Affiliate Services on February 19, 2014 inquiring about marijuana in our products.  Ms. [redacted] was concerned about some of the ingredients used in Vemma products.  Ms. [redacted] was advised that the Xylitol and Stevia sweeteners used in Vemma products comes from natural cane sugar, and the silica comes from the aloe vera plant.

 

Ms. [redacted] called again on March 5, 2014 stating that there are documents and court findings stating that Vemma is causing harm to those that take it. She wanted to send everything she had back at our cost and get refund of all of her money. She was advised of Vemma’s thirty (30) day return policy and was offered free shipping labels for everything she was going to return. To date we have not received any returns from Ms. [redacted]. Also, Ms. [redacted] did call in on March 6, 2014 updating her autodelivery order scheduled to process on March 9.  Ms. [redacted] did not cancel that order. Therefore she was charged a total of $150.90 for that product order.

Ms. [redacted]’s concerns from her March 5 call were sent to Vemma’s Research and Development department.  She was contacted via email by Tammy Leeper on Thursday, March 06, 2014 and her concerns regarding Vemma’s products were addressed.  I have included an excerpt below from Ms. Leeper’s correspondence to Ms. [redacted]:

Chief Scientific Officer, [redacted], M.D., Ph.D., manages facility operations and ingredient sourcing. All suppliers are vetted, GMP-certified vendors. Our raw materials are identity tested using scientific fingerprint analysis protocols and the Vemma formula is produced in a climate-controlled, ultra-clean filling room that utilizes positive air pressure and filtration to protect against microbial contamination and safeguard the nutrient quality of the product. Pharmaceutical-grade reverse osmosis filtration is used for the water supply which would effectively remove lead content from the water supply.  In addition all finished product is tested for purity and potency which includes heavy metals (lead, arsenic, cadmium and mercury) and found to be within the specifications set forth by the EPA and FDA prior to release to our consumers.  You may review testing results on our corporate website and I have included a link for your reference. 

http://www.vemma.com/science/test-results.cfm

We stand behind our products and our money back guarantee. In accordance with our return policy we have sent to your e-mail address shipping labels for the return of your product. Upon receipt and assessment of the returned product, you will be refunded the total amount, less shipping and handling, per our 30-Day Return Policy, found in the Vemma Policies and Procedures.  Please allow 7-10 business days, pending processing and approval, for the refund to be reflected on the statement associated with the credit card used for the original transaction.  We appreciate your patience in this matter.

We pride ourselves on world class customer service and we will be happy to offer a full product refund for any products Ms. [redacted] wishes to return. 

We appreciate the opportunity to respond and address your concerns.  If you have any questions please feel free to contact me at [redacted].

Sincerely,

Legal Compliance Analyst

Vemma Nutrition Company

This letter is in response to your correspondence dated May 27, 2015 regarding complaint ID #[redacted] from [redacted].Vemma Nutrition Company is a direct selling company that markets dietary and nutritional supplements to customers through a network of...

independent distributors referred to as "Affiliates." Affiliates are independent contractors eligible to earn weekly commissions based on their volume of sales. We have no record of [redacted] as a Vemma affiliate; however we were able to locate an account for his wife, [redacted].Our records indicate that Ms. [redacted] joined Vemma on April 8, 2013. She joined by signing up through her enroller, Sam [redacted] website. At that time Sam or Ms. [redacted] placed an order for Essential Minerals. A reoccurring monthly autodelivery was set up at that time. As stated above, Mr. [redacted] was never a Vemma Affiliate, however on January 27, 2015 our records indicate that Mr. [redacted] called in and spoke with a Customer Service agent requesting to cancel the auto delivery. Unfortunately he wasn't able to verify the account information so the agent offered to postpone the monthly autodelivery until March which would allow Mr. or Mrs. [redacted] the opportunity to call back with accurate information to verify the account and make changes. At that time Mr. [redacted] became irate, advised the agent that he didn't have time for the verification steps and disconnected the call. The agent updated the auto delivery to quarterly to give him additional time to call in before the auto delivery would process. Unfortunately, we never received any additional contact from the [redacted]s therefore the order processed on April 19th and was shipped to Ms. [redacted]. Ms. [redacted] then contacted us on April 29th and cancelled the auto delivery.On May 28th I reached out to Ms. [redacted] and advised of the details in the situation also to let her know that as a onetime courtesy we'd be issuing a 100%credit for her most recent order. At that time she apologized for the confusion and agreed that she was satisfied with the credit for her April order (see attached correspondence). We appreciate the opportunity to respond and hope that Mr. and Mrs. [redacted] find this a satisfactory resolution to their complaint.If you have any questions please feel free to contact me at ###-###-####.

[redacted]:

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,