Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below When the original Avid device was broke, and I went to get a replacement and was notified I could not do so due to an invalid out of date phone plan, I had to switchYou present your sales as a bargain with the same plan just a cheaper out-the-door priceWhen that "same" plan is in fact invalid and out of date, no longer in use, that would be a misrepresentation of said contractAlso, it should not be in collections, it was not past dueAs soon as I received the bill and statement, I contacted [redacted] , then Revdex.comRegards, [redacted]
I was told by a representive of this company which also goes by Telecom Marketing Associates that he was [redacted] I got a contract with them and have had nothing but problems since I am now in a breach of contract and am getting ready to have my credit ruined because I spoke to [redacted] and they made changes to my account
Thank you very much for providing us with the information regarding [redacted] ***’s complaint and we do appreciate the opportunity to respond to our customer’s concerns.First, please be advised that I have enclosed a copy of the documents signed at the time of purchase and ordering new T-Mobile servicesWe also completed a recorded order call with the customer where the same terms and conditions were discussed and customer was requested to acknowledged and agree prior to process of the orderThe purpose of this is to ensure that every customer reads the terms and conditions which are also reviewed throughout the sales and activations process including in an e-mail sent when the device is shippedIf these terms and conditions are not acceptable to the customer they have the option of returning the device within days with no penaltyThis is an attempt to avoid this exact situation We offer our devices at a severely discounted promotional price and we are able to recoup our costs only after days of active service with both a voice and internet plan is completed without change from the customer directly through T-Mobile [redacted] has cancelled services outside of the buyer’s remorse period and prior to completion of our contract term which puts him in breach of the contract.We activated the four Apple iPhone 5S and one ZTE ZMax for *** [redacted] with new lines of service with both voice and data on 12/10/We were notified on by T-Mobile that [redacted] had called T-Mobile on 01/23/to cancel the services that we activated which is listed as a breach of contract in the terms and conditions the customer received, which are enclosedA letter was sent to [redacted] regarding the breach of contract status on 02/12/On 04/01/we were contacted by the customer and spoke with him regarding the breach of contract It is standard industry practice to offer reduced device costs in exchange for new contracted lines of services activationIn the interest of resolving this matter, we have offered to review the account in order to offer a settlement that would recover our lost costs; however, *** [redacted] has not even given us an opportunity to do soAt this time the customer must remain in collections with us until we are able to recoup our cost of the improperly deactivated account.Please do advise us of your findings regarding this matterAgain, I would like to thank you for the opportunity to respond to this complaint and encourage you to call with questions and/or if any further information is neededThank You, Collections Services
12/08/2014RE: CASE#: [redacted] To Whom It May Concern:Thank you very much for providing us with the information regarding [redacted] complaint and we do appreciate the opportunity to respond to our customer’s concerns.As reviewed in our previous response [redacted] reserves the right to change the promotions they offer at any time without direct notification.It is commonplace for a sales representative to advise a customer that they may qualify for a discount on their monthly billing from [redacted] of up to 15% however the customer must pursue any available discounts through [redacted] directlyThere is no guarantee that any customer will qualify for a discount nor what discount they may receive if they do qualify.There is no advisement of a discount to the stated monthly recurring charges in our contract terms and conditions.While [redacted] states the sales representative advised her to ‘just agree to everything and ask only the sales representative any questions’ this is not what was done in the recorded verification call [redacted] took the time to inquire about the term of the buyer’s remorse period with our representativeDuring this call there was no mention of a discount to the monthly recurring charges from our staff and no inquiry to any discounts were made by [redacted] ***Thank You, Collections Services
Again the company continues to misrepresent itself, TMobile, the original contract as well as having sent billing and collections to the wrong address which they knowPer their own contract and what little documentation I was able to retrieve from them outside of it...they sent all billing and collection info to the wrong address The phone was never activated which again means no cancellation of a service that was never in place much less used I have voice recordings from TMobile verifying all of this I only wanted to switch service to TMobile (which is how they represented themselves) not a third party contractor I never used the TMobile phone and was assured by TMobile that there was no early termination fee for any reason and no monies owed I have had Sprint and the same phone number for over years That was what was supposed to switch over and never happened due to their mishandling and misrepresentation
10/08/2014RE: CASE#: [redacted] To Whom It May Concern:Thank you very much for providing us with the information regarding [redacted] complaint and we do appreciate the opportunity to respond to our customer’s concerns.First, please be advised that I have enclosed a copy of the documents signed at the time ofpurchase and ordering new [redacted] servicesWe also completed a recorded order callwith the customer where the same terms and conditions were discussed and customer wasrequested to acknowledged and agree prior to process of the orderThe purpose of this isto ensure that every customer reads the terms and conditions which are also reviewedthroughout the sales and activations process including in an e-mail sent when the deviceis shippedIf these terms and conditions are not acceptable to the customer they have theoption of returning the device within days with no penaltyThis is an attempt to avoidthis exact situation.We offer our devices at a severely discounted promotional price and we are able torecoup the cost of the device only after days of active service with both a voice andinternet plan is completed without change from the customer directly through [redacted] and/or if the device is returned to [redacted] Fulfillment Center if the line of service iscancelledWhen a customer changes anyone of these plans prior to completing theircommitment we are unable to recoup this cost and not only unable to profit but actuallylose the remaining purchase price we paid for the device [redacted] has not paid for norreturned this device which puts her in breach of the contract.We activated the [redacted] for [redacted] with a new line of service with bothvoice and data on 10/09/We were notified on 10/17/by [redacted] that she hadchanged her rate plan that we activated which is listed as a breach of contract in the termsand conditions the customer received, which are enclosedA letter was sent to [redacted] ***regarding the breach of contract status on 10/30/& 12/02/ [redacted] has notresponded to any of our notices until filing complaint with the Revdex.com.It is standard industry practice to offer reduced device costs in exchange for newcontracted lines of services activationIn the interest of resolving this matter, we arewilling to work with the customer by offering a settlement that would recover the devicecost; however, [redacted] has not even given us an opportunity to do soAt this time thecustomer must remain in collections with us until we are able to recoup the cost of thedevice sent to her.Please do advise us of your findings regarding this matterAgain, I would like to thankyou for the opportunity to respond to this complaint and encourage you to call withquestions and/or if any further information is needed.Thank You,Collections Services
The Customer initiated T-Mobile services on [02.15.2015]; for (1)-one line-of-service. At the time of order, the Customer agreed to receive a mobile device at 'No Cost', in exchange for a 120-day contract with our Company - as we are a 3rd party retailer of T-Mobile services. After... activation, the Customer accepted the 'No Cost' device and we never heard from them until [09.16.2016] when they began to receive calls from our Collection Agency. Prior to placement with collections, our Company made many attempts to contact the Customer to resolve the matter. Unfortunately, the Customer did not respond to our (3)-three letters. By accepting the 'Terms & Conditions' of the Contract, the Customer agreed to maintain active service for 120-days from activation. In this matter, the Customer accepted the 'No Cost' device, and never paid the T-Mobile billing. If there were an issue with the service, per the signed Contract, the Customer was to contact our Company. In this matter the Customer never contacted our Company, nor T-Mobile, as the account was cancelled for First Payment Default, which means the Customer simply disappeared and absconded with the product and/or services. The Customer states they "assumed that all was null and void" as they did not receive a billing from T-Mobile; in-fact, the Customer received (5)-five bills from T-Mobile and did not pay any. Even if the Customer did not receive a bill (for services they knowingly agreed) it is irresponsible and/or short-sighted to simply ignore the matter and retain a mobile device, for-which they did not pay. Our Company fulfilled its obligation to the Customer, the Customer did not notify our Company or T-Mobile of any issue; as they have admitted " Because I never received a bill and because I never utilized the service I assumed that all was null and void". So they simply acted as if the entire incident never occurred, instead of reaching out and settling the matter.
Thank you very much for providing us with the information regarding [redacted] ***’s complaint and we do appreciate the opportunity to respond to our customer’s concerns.First, please be advised that I have enclosed a copy of the documents signed at the time of purchase and ordering new T-Mobile servicesWe also completed a recorded order call with the customer where the same terms and conditions were discussed and customer was requested to acknowledged and agree prior to process of the order The purpose of this is to ensure that every customer reads the terms and conditions which are also reviewed throughout the sales and activations process including in an e-mail sent when the device is shippedIf these terms and conditions are not acceptable to the customer they have the option of returning the device within days with no penaltyThis is an attempt to avoid this exact situation We activated two Samsung G386T for [redacted] with a new line of service with both voice and data on 02/19/The documentation provided at the time of the sale provides instruction on how to submit the final bill to T-Mobile for the early termination fee reimbursement promotionAs is stated in this paperwork this is applied to the customer’s T-Mobile account as a credit equivalent to the amount paid to their previous carrier for termination penalties, this credit does not cover the entirety of the customer’s final billT-Mobile has denied the paperwork submitted to them by *** [redacted] for the termination fee credit requestWe are happy to assist in this matter the best we can [redacted] will need to contact our customer service center at ###-###-#### to escalate this matter with our customer service team so they may assist in review of this documentation and escalate the request within T-Mobile.Please do advise us of your findings regarding this matterAgain, I would like to thank you for the opportunity to respond to this complaint and encourage you to call with questions and/or if any further information is needed Thank You, Collections Services
Thank you very much for providing us with the information regarding [redacted] complaint and we do appreciate the opportunity to respond to our customer’s concerns.First, please be advised that I have enclosed a copy of the documents signed at the time of purchase and ordering new [redacted] servicesWe also completed a recorded order call with the customer where the same terms and conditions were discussed and customer was requested to acknowledged and agree prior to process of the order The purpose of this is to ensure that every customer reads the terms and conditions which are also reviewed throughout the sales and activations process including in an e-mail sent when the device is shippedIf these terms and conditions are not acceptable to the customer they have the option of returning the device within days with no penaltyThis is an attempt to avoid this exactsituation We offer our devices at a severely discounted promotional price and we are able to recoup the cost of the device only after days of active service with both a voice and internet plan is completed without change from the customer directly through [redacted] and/or if the device is returned to [redacted] Fulfillment Center if the line of service is cancelledWhen a customer changes anyone of these plans prior to completing their commitment we are unable to recoup this cost and not only unable to profit but actually lose the remaining purchase price we paid for the device [redacted] has not paid for nor returned this device which puts him in breach of the contract.We activated two LG Optimus L90s for [redacted] with new lines of service with both voice and data on 08/22/We were notified on by [redacted] that [redacted] had altered the services that we activated which is listed as a breach of contract in the terms and conditions the customer received, which are enclosedA letter was sent to [redacted] regarding the breach of contract status on 10/01/On 10/08/we were contacted by the customer regarding the breach of contractSince this time we have also been contacted by [redacted] regarding the misinformation that was provided to [redacted] by one of their employees [redacted] has been attempting to resolve the breach of contract that resulted from the rate plan change made by [redacted] through [redacted] directly; however this effort is being thwarted by [redacted] unwillingness to resolve his account issues.It is standard industry practice to offer reduced device costs in exchange for new contracted lines of services activationIn the interest of resolving this matter, we are willing to work with the customer by offering a settlement that would recover the device cost; however, [redacted] has not even given us an opportunity to do soAt this time the customer must remain in collections with us until we are able to recoup the cost of the device sent to him.Please do advise us of your findings regarding this matterAgain, I would like to thank you for the opportunity to respond to this complaint and encourage you to call with questions and/or if any further information is neededThank You, Collections Services
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below First, as I said in my complaint, venicom represented themselves as [redacted] The sales rep, ***, told me I would be able to contact [redacted] 24hous a day, days a week He did not tell me [redacted] could not help me with any problems I may have, and I must go through venicom, who by the way is not available 24/ My service was activated the day after I spoke to ***, but my phones didn't arrive for four more daysHow can I possibly test the service for days if I do not have the devices to use? On April 2, a venicom rep called my [redacted] phone number and left a message, telling me they could not port my [redacted] phone numbers to [redacted] , this was a promise made to meThe rep said: I could cancel service if I wanted to, but it had to be done that day I was not using my [redacted] phones, I expected " [redacted] " to transfer my numbers from [redacted] to [redacted] per our agreement, this did not happen I didn't get that message on my [redacted] phone because it was sitting at home shut off I called within days of activating the phones to cancel my service, I want the service canceled The venicom rep also told me (in writing) I would have WIFI calling and Mobile Hotspot I recieved a message from [redacted] stating: "Your current rate plan does not support sharing your phone's data connection with other devices using Mobile HotSpot or USB thethering for internet access Do you want to add the Smartphone Mobile HotSpot service to your rate plan now? You can add it later through MyAccount application on your phone or online at [redacted] under Plans" So, they promised me HotSpot service, but didn't provide it, and the message said to contact [redacted] If [redacted] says contact them for some things and they can't help me for other things, who was I supposed to deal with Add service to my plan through [redacted] but cancel service through venicom, who by the way the [redacted] reps I spoke with didn't know who venicom was, they had to do research to figure it out [redacted] told me: "the buyer's remorse period for mailed devises are up to days from date of RECIEPT I tried to cancel my service before thatAnd venicom only gave me days from reciept of the devices I want my service canceled, I don't want to owe [redacted] anything and I want my purchase price of the phones refunded venicom said they "offer our devices at a severly discounted promotional price" so does every other cell phone service provider Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I called them, because they keep saying they have been trying to reach meI got the same guy ***, as last time and he was just as rude as last timeWouldn't let me talkHe said they would credit us $ dollars for all cell phones we returnedIf that's all they want to give us, send the phones back to us they can keep the $ we bought them for and we will pay the $cancelation feeWhich is just rediculous that we would have to payOr refund the $ keep the phones and we will pay the $ cancelation feeOr just credit the $ and we will pay the difference of $ Regards, [redacted] ***
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. When I learned from [redacted] that Venicom had sold us the plan & equipment (not a [redacted] rep.), I attempted to contact Venicom at the number provided by [redacted] . I got nowhere with this call; the company identified itself only as "fulfillment service" or some such name. I had attempted to contact the sales person repeatedly for probably a month or two, with no response.They told me that I own the equipment, and that they would not accept its return! I will gladly return the equipment if they instruct me how to do so. I have not given them an opportunity...? They can call or email me with instructions. When I called them, they offered NO solutions. In fact, they would not even close the account. I was subsequently able to get the accounts closed through [redacted] customer service. Yes I received unlock codes for the equipment, although I have no use for it as it doesn't seem to work very well. I figured since "I own it", I could hopefully give it to someone to use, perhaps in a different part of the country where it will function.This is also the first I've heard about owing them anything for the equipment. They have not communicated anything about this, or about "collections".The main issue here is that their salesperson lied about... nearly everything. He answered every objection I had by telling me exactly what I wanted to hear. Unfortunately not much of it was true. Neither the equipment nor the service works here. If it did, we would be using it.They can bill my company all they want, I've already wasted far too much time and money with this SCAM. I have yet to receive any communication from Venicom with the exception of this BBB response. Regards,*** [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I signed a contract for these services upon the terms provided to meI was to receive a phone, and assume charges thuslyHere is the issue: I never received a phoneI find it unethical and indecent to claim the phone was activated upon its shipping rather than its arrivalIf anyone signed for the supposed phone, it certainly wasn't meNever mind the fact that your representatives were illegally soliciting services in my restaurantI never received a phoneI hadn't given it a second thought until I received a voicemail informing me that my supposed account was past dueFor a phone, that was never in my possession nor even used whatsoever, according to the real T-Mobile representative I spoke toI refuse to pay for these supposed services, and I apologize for being so blunt, but if my account is not closed and eliminated within our next correspondence, I will hire an attorneyWhat you're doing is morally reprehensible Regards, [redacted] ***
My complaint is not the fact that this salesman didn't tell me he worked for Venicom, maybe the lady on the phone did when I confirmed the order, but he DID NOTMy complaint is that he told me once I received the phones, as a business account, I'd have days to try T-Mobile and I could cancel at anytime within the daysI have witnesses who heard this, and he also told the owner of the business next door, the exact same thingI do not have in writing about the days, but I do have several witnesses that were standing right next to me when he said this I did not call the company on 10/18/to cancelThe first time I called was on 11/09/On that day was when I was informed about VenicomOver the next few days I got conflicting answers from Venicom and T-Mobile on what I could do about this account All I wanted was to cancel my service and send the brand new phones back and be done with T-Mobile and VenicomThis company needs to inform their salespeople not to LIE to potential consumers in order to get them to switch phone carriers
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. I have tried calling them on many occasions. I even woke up early enough to call them when they opened. I am constantly put on hold. The representatives that actually pick up the phone cant resolve my issue because they do not have the authority to do so. They have told me that id be transferred to a supervisor. Im on hold until the automated response says that no one can assist and to try again. The sales rep I first spoke to told me my termination fees would be covered regardless of previous plans and phone service. They are not owning up to their promise. Plus, their customer service is NOT the friendliest either. TMobile itself has amazing customer service, but this third party does not. I am NOT satisfied with their service to me. This problem has been going on since late february. Regards, [redacted] ***
Thank you very much for providing us with the information regarding [redacted] ***’s complaint and we do appreciate the opportunity to respond to our customer’s concerns.First, please be advised that I have enclosed a copy of the documents signed at the time of purchase and ordering new T-Mobile servicesWe also completed a recorded order call with the customer where the same terms and conditions were discussed and customer was requested to acknowledged and agree prior to process of the order The purpose of this is to ensure that every customer reads the terms and conditions which are also reviewed throughout the sales and activations process including in an e-mail sent when the device is shippedIf these terms and conditions are not acceptable to the customer they have the option of returning the device within days with no penaltyThis is an attempt to avoid this exact situation We offer our devices at a severely discounted promotional price and we are able to recoup the cost of the device only after days of active service with both a voice and internet plan is completed without change from the customer directly through T-Mobile and/or if the device is returned to T-Mobile Fulfillment Center if the line of service is cancelledWhen a customer changes anyone of these plans prior to completing their commitment we are unable to recoup this cost and not only unable to profit but actually lose the remaining purchase price we paid for the device [redacted] has not paid for nor returned this device which puts her in breach of the contract.We activated the Samsung G386T for [redacted] with a new line of service with both voice and data on 03/30/We were notified on by T-Mobile that [redacted] had called T-Mobile on 05/07/to cancel the services that we activated which is listed as a breach of contract in the terms and conditions the customer received, which are enclosed.The shipment address was verified with [redacted] in the recorded order verification callIn this same call we do review with every customer that the line of service they have ordered will be activated the day that it is shipped and will be ready to use once receivedThis information was reviewed with and agreed to by [redacted] at the time of the saleUpon shipment the [redacted] tracking number was remitted to the email address provided by [redacted] *** for tracking informationThis tracking number shows that it was delivered to the address specified by [redacted] and signed for by the business receptionist on 04/01/ [redacted] did not contact us to indicate that there was any issue until 05/07/which was days after the package was deliveredIt is standard industry practice to offer reduced device costs in exchange for new contracted lines of services activationIn the interest of resolving this matter, we are willing to work with the customer by offering a settlement that would recover the device cost; however, [redacted] *** has not even given us an opportunity to do soAt this time the customer must remain in collections with us until we are able to recoup the cost of the device sent to her.Please do advise us of your findings regarding this matterAgain, I would like to thank you for the opportunity to respond to this complaint and encourage you to call with questions and/or if any further information is neededThank You, Collections Services
RE: CASE#: [redacted] To Whom It May Concern:Thank you very much for providing us with the information regarding [redacted] ’s complaint and we do appreciate the opportunity to respond to our customer’s concernsFirst, please be advised that I have enclosed a copy of the documents signed at the time of purchase and ordering new [redacted] servicesWe also completed a recorded order call with the customer where the same terms and conditions were discussed and customer was requested to acknowledged and agree prior to process of the order The purpose of this is to ensure that every customer reads the terms and conditions which are also reviewed throughout the sales and activations process including in an e-mail sent when the device is shippedIf these terms and conditions are not acceptable to the customer they have the option of returning the device within days with no penaltyThis is an attempt to avoid this exact situation We offer our devices at a severely discounted promotional price and we are able to recoup the cost of the device only after days of active service with both a voice and internet plan is completed without change from the customer directly through [redacted] and/or if the device is returned to [redacted] Fulfillment Center if the line of service is cancelledWhen a customer changes anyone of these plans prior to completing their commitment we are unable to recoup this cost and not only unable to profit but actually lose the remaining purchase price we paid for the device [redacted] has not paid for nor returned this device which puts him in breach of the contract.We activated the [redacted] for [redacted] with anew line of service with both voice and data on 01/20/We were notified on by [redacted] that [redacted] had cancelled the line of service that we activated on 02/06/which is listed as a breach of contract in the terms and conditions the customer received, which are enclosed It is standard industry practice to offer reduced devicecosts in exchange for new contracted lines of services activationIn the interest of resolving this matter, we are willing to work with the customer by offering a settlement that would recover the device cost; however, [redacted] has not even given us an opportunity to do soAt this time the customer must remain in collections with us until we are able to recoup the cost of the device sent to him.Please do advise us of your findings regarding this matter.Again, I would like to thank you for the opportunity to respond to thiscomplaint and encourage you to call with questions and/or if any furtherinformation is needed Thank You, Collections Services
November 4th, RE: CASE#: [redacted] To Whom It May Concern:Thank you very much for providing us with the information regarding [redacted] complaint and we do appreciate the opportunity to respond to our customer’s concerns.First, please be advised that I have enclosed a copy of the documents signed at the time of purchase and ordering new [redacted] servicesWe also completed a recorded order call with the customer where the same terms and conditions were discussed and customer was requested to acknowledged and agree prior to process of the order The purpose of this is to ensure that every customer reads the terms and conditions which are also reviewed throughout the sales and activations process including in an e-mail sent when the device is shippedIf these terms and conditions are not acceptable to the customer they have the option of returning the device within days with no penaltyThis is an attempt to avoid this exact situation We offer our devices at a severely discounted promotional price and we are able to recoup the cost of the device only after days of active service with both a voice and internet plan is completed without change from the customer directly through [redacted] and/or if the device is returned to [redacted] Fulfillment Center if the line of service is cancelledWhen a customer changes anyone of these plans prior to completing their commitment we are unable to recoup this cost and not only unable to profit but actually lose the remaining purchase price we paid for the device [redacted] has not paid for nor returned this device which puts her in breach of the contractWe activated the LG Optimus Lfor [redacted] with a new line of service with both voice and data on 04/25/We were notified on by [redacted] that [redacted] had changed the rate plan that we activated through [redacted] on 08/16/to which is listed as a breach of contract in the terms and conditions the customer received, which are enclosed A letter was sent to [redacted] regarding the breach of contract status on 09/24/On 09/29/2014, 10/30/2014, & 11/03/we received inbound calls from [redacted] regarding the breach of contract and advised of the reason for breach of contract It is standard industry practice to offer reduced device costs in exchange for new contracted lines of services activationIn the interest of resolving this matter, we are willing to work with the customer by offering a settlement that would recover the device cost; however, *** [redacted] has not even given us an opportunity to do soAt this time the customer must remain in collections with us until we are able to recoup the cost of the device sent to her.Please do advise us of your findings regarding this matterAgain, I would like to thank you for the opportunity to respond to this complaint and encourage you to call with questions and/or if any furtherinformation is neededThank You, Collections Services
Thank you very much for providing us with the information regarding [redacted] ’s complaint and we do appreciate the opportunity to respond to our customer’s concerns.The rate plan of this account was appropriate for the method in which the account was activated [redacted] received two devices at an extremely discounted rate; the rate plan which was activated is still a valid [redacted] rate plan which is only offered through authorized sales channels providing subsidized equipmentOur records indicate that we never received any contact from [redacted] in regards to broken/defective equipment.All customers are provided instructions for replacement or exchange which can be completed through our customer service center at the number provided within the fourteen day buyer’s remorse periodOutside of the buyer’s remorse period the devices can no longer be exchanged but do carry a one year manufacturer’s warranty.Per [redacted] records the rate plan was changed when [redacted] [redacted] received two Samsung Galaxy Note Edge devices from [redacted] directlyDevices purchased through [redacted] directly require rate plan change to be setup on an equipment installment plan [redacted] Thomson had full knowledge that completing a rate plan change in order to purchase different equipment outside of the buyer’s remorse period would result in a breach of our contract as the terms and conditions of our contract were reviewed with and provided to [redacted] for his two separate orders completed through our sales channel.It is standard industry practice to offer reduced device costs in exchange for new contracted lines of services activationIn the interest of resolving this matter, we are willing to work with the customer by offering a settlement that would recover the device costs; however, [redacted] [redacted] has not even given us an opportunity to do soAt this time the customer must remain in collections with us until we are able to recoup the cost of the device sent to him.Please do advise us of your findings regarding this matterAgain, I would like to thank you for the opportunity to respond to this complaint and encourage you to call with questions and/or if any further information is neededThank You, Collections Services
07/09/2015RE: CASE#: [redacted] To Whom It May Concern:Thank you very much for providing us with the informationregarding [redacted] ***’s complaint and we do appreciate the opportunity torespond to our customer’s concerns.First, please be advised that I have enclosed a copy of thedocuments signed at the time of purchase and ordering new [redacted] servicesWealso completed a recorded order call with the customer where the same terms andconditions were discussed and customer was requested to acknowledged and agreeprior to process of the order Thepurpose of this is to ensure that every customer reads the terms and conditionswhich are also reviewed throughout the sales and activations process includingin an e-mail sent when the device is shippedIf these terms and conditions arenot acceptable to the customer they have the option of returning the devicewithin days with no penaltyThis is an attempt to avoid this exactsituation [redacted] was provided with full cancellation and returninstructions in the welcome paperwork included with the devices as are all ofour customers.The account was cancelled within the buyer’s remorse period andthe device returnedWhen [redacted] had the sales manager contact us on04/20/the device has not been logged in at that time [redacted] calledin on 04/21/and was advised that the device has been logged into oursystem and the refund will be processed within the next to business daysTherefund was processed on 04/28/and [redacted] filed a merchant dispute on05/07/against the funds that were already refunded to him resulting in theaccount being placed into our breach of contract process[redacted] made no attempt to contact us in regards to anissue with the refund processed nor in response to the breach of contractnotice sent to him despite having multiple numbers and email addresses forcontact at that time.The merchant dispute filed by [redacted] was closed in ourfavor and the funds taken from us as a result have been returnedThis resolvedall issues on the account which has been removed from our breach of contract process[redacted] has been informed about this event and is aware that the accounthas been released from breach of contract at this time.Please do advise us of your findings regarding this matter.Again, I would like to thank you for the opportunity to respond to thiscomplaint and encourage you to call with questions and/or if any furtherinformation is neededThank You, Collections Services
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below When the original Avid device was broke, and I went to get a replacement and was notified I could not do so due to an invalid out of date phone plan, I had to switchYou present your sales as a bargain with the same plan just a cheaper out-the-door priceWhen that "same" plan is in fact invalid and out of date, no longer in use, that would be a misrepresentation of said contractAlso, it should not be in collections, it was not past dueAs soon as I received the bill and statement, I contacted [redacted] , then Revdex.comRegards, [redacted]
I was told by a representive of this company which also goes by Telecom Marketing Associates that he was [redacted] I got a contract with them and have had nothing but problems since I am now in a breach of contract and am getting ready to have my credit ruined because I spoke to [redacted] and they made changes to my account
Thank you very much for providing us with the information regarding [redacted] ***’s complaint and we do appreciate the opportunity to respond to our customer’s concerns.First, please be advised that I have enclosed a copy of the documents signed at the time of purchase and ordering new T-Mobile servicesWe also completed a recorded order call with the customer where the same terms and conditions were discussed and customer was requested to acknowledged and agree prior to process of the orderThe purpose of this is to ensure that every customer reads the terms and conditions which are also reviewed throughout the sales and activations process including in an e-mail sent when the device is shippedIf these terms and conditions are not acceptable to the customer they have the option of returning the device within days with no penaltyThis is an attempt to avoid this exact situation We offer our devices at a severely discounted promotional price and we are able to recoup our costs only after days of active service with both a voice and internet plan is completed without change from the customer directly through T-Mobile [redacted] has cancelled services outside of the buyer’s remorse period and prior to completion of our contract term which puts him in breach of the contract.We activated the four Apple iPhone 5S and one ZTE ZMax for *** [redacted] with new lines of service with both voice and data on 12/10/We were notified on by T-Mobile that [redacted] had called T-Mobile on 01/23/to cancel the services that we activated which is listed as a breach of contract in the terms and conditions the customer received, which are enclosedA letter was sent to [redacted] regarding the breach of contract status on 02/12/On 04/01/we were contacted by the customer and spoke with him regarding the breach of contract It is standard industry practice to offer reduced device costs in exchange for new contracted lines of services activationIn the interest of resolving this matter, we have offered to review the account in order to offer a settlement that would recover our lost costs; however, *** [redacted] has not even given us an opportunity to do soAt this time the customer must remain in collections with us until we are able to recoup our cost of the improperly deactivated account.Please do advise us of your findings regarding this matterAgain, I would like to thank you for the opportunity to respond to this complaint and encourage you to call with questions and/or if any further information is neededThank You, Collections Services
12/08/2014RE: CASE#: [redacted] To Whom It May Concern:Thank you very much for providing us with the information regarding [redacted] complaint and we do appreciate the opportunity to respond to our customer’s concerns.As reviewed in our previous response [redacted] reserves the right to change the promotions they offer at any time without direct notification.It is commonplace for a sales representative to advise a customer that they may qualify for a discount on their monthly billing from [redacted] of up to 15% however the customer must pursue any available discounts through [redacted] directlyThere is no guarantee that any customer will qualify for a discount nor what discount they may receive if they do qualify.There is no advisement of a discount to the stated monthly recurring charges in our contract terms and conditions.While [redacted] states the sales representative advised her to ‘just agree to everything and ask only the sales representative any questions’ this is not what was done in the recorded verification call [redacted] took the time to inquire about the term of the buyer’s remorse period with our representativeDuring this call there was no mention of a discount to the monthly recurring charges from our staff and no inquiry to any discounts were made by [redacted] ***Thank You, Collections Services
Again the company continues to misrepresent itself, TMobile, the original contract as well as having sent billing and collections to the wrong address which they knowPer their own contract and what little documentation I was able to retrieve from them outside of it...they sent all billing and collection info to the wrong address The phone was never activated which again means no cancellation of a service that was never in place much less used I have voice recordings from TMobile verifying all of this I only wanted to switch service to TMobile (which is how they represented themselves) not a third party contractor I never used the TMobile phone and was assured by TMobile that there was no early termination fee for any reason and no monies owed I have had Sprint and the same phone number for over years That was what was supposed to switch over and never happened due to their mishandling and misrepresentation
10/08/2014RE: CASE#: [redacted] To Whom It May Concern:Thank you very much for providing us with the information regarding [redacted] complaint and we do appreciate the opportunity to respond to our customer’s concerns.First, please be advised that I have enclosed a copy of the documents signed at the time ofpurchase and ordering new [redacted] servicesWe also completed a recorded order callwith the customer where the same terms and conditions were discussed and customer wasrequested to acknowledged and agree prior to process of the orderThe purpose of this isto ensure that every customer reads the terms and conditions which are also reviewedthroughout the sales and activations process including in an e-mail sent when the deviceis shippedIf these terms and conditions are not acceptable to the customer they have theoption of returning the device within days with no penaltyThis is an attempt to avoidthis exact situation.We offer our devices at a severely discounted promotional price and we are able torecoup the cost of the device only after days of active service with both a voice andinternet plan is completed without change from the customer directly through [redacted] and/or if the device is returned to [redacted] Fulfillment Center if the line of service iscancelledWhen a customer changes anyone of these plans prior to completing theircommitment we are unable to recoup this cost and not only unable to profit but actuallylose the remaining purchase price we paid for the device [redacted] has not paid for norreturned this device which puts her in breach of the contract.We activated the [redacted] for [redacted] with a new line of service with bothvoice and data on 10/09/We were notified on 10/17/by [redacted] that she hadchanged her rate plan that we activated which is listed as a breach of contract in the termsand conditions the customer received, which are enclosedA letter was sent to [redacted] ***regarding the breach of contract status on 10/30/& 12/02/ [redacted] has notresponded to any of our notices until filing complaint with the Revdex.com.It is standard industry practice to offer reduced device costs in exchange for newcontracted lines of services activationIn the interest of resolving this matter, we arewilling to work with the customer by offering a settlement that would recover the devicecost; however, [redacted] has not even given us an opportunity to do soAt this time thecustomer must remain in collections with us until we are able to recoup the cost of thedevice sent to her.Please do advise us of your findings regarding this matterAgain, I would like to thankyou for the opportunity to respond to this complaint and encourage you to call withquestions and/or if any further information is needed.Thank You,Collections Services
The Customer initiated T-Mobile services on [02.15.2015]; for (1)-one line-of-service. At the time of order, the Customer agreed to receive a mobile device at 'No Cost', in exchange for a 120-day contract with our Company - as we are a 3rd party retailer of T-Mobile services. After... activation, the Customer accepted the 'No Cost' device and we never heard from them until [09.16.2016] when they began to receive calls from our Collection Agency. Prior to placement with collections, our Company made many attempts to contact the Customer to resolve the matter. Unfortunately, the Customer did not respond to our (3)-three letters. By accepting the 'Terms & Conditions' of the Contract, the Customer agreed to maintain active service for 120-days from activation. In this matter, the Customer accepted the 'No Cost' device, and never paid the T-Mobile billing. If there were an issue with the service, per the signed Contract, the Customer was to contact our Company. In this matter the Customer never contacted our Company, nor T-Mobile, as the account was cancelled for First Payment Default, which means the Customer simply disappeared and absconded with the product and/or services. The Customer states they "assumed that all was null and void" as they did not receive a billing from T-Mobile; in-fact, the Customer received (5)-five bills from T-Mobile and did not pay any. Even if the Customer did not receive a bill (for services they knowingly agreed) it is irresponsible and/or short-sighted to simply ignore the matter and retain a mobile device, for-which they did not pay. Our Company fulfilled its obligation to the Customer, the Customer did not notify our Company or T-Mobile of any issue; as they have admitted " Because I never received a bill and because I never utilized the service I assumed that all was null and void". So they simply acted as if the entire incident never occurred, instead of reaching out and settling the matter.
Thank you very much for providing us with the information regarding [redacted] ***’s complaint and we do appreciate the opportunity to respond to our customer’s concerns.First, please be advised that I have enclosed a copy of the documents signed at the time of purchase and ordering new T-Mobile servicesWe also completed a recorded order call with the customer where the same terms and conditions were discussed and customer was requested to acknowledged and agree prior to process of the order The purpose of this is to ensure that every customer reads the terms and conditions which are also reviewed throughout the sales and activations process including in an e-mail sent when the device is shippedIf these terms and conditions are not acceptable to the customer they have the option of returning the device within days with no penaltyThis is an attempt to avoid this exact situation We activated two Samsung G386T for [redacted] with a new line of service with both voice and data on 02/19/The documentation provided at the time of the sale provides instruction on how to submit the final bill to T-Mobile for the early termination fee reimbursement promotionAs is stated in this paperwork this is applied to the customer’s T-Mobile account as a credit equivalent to the amount paid to their previous carrier for termination penalties, this credit does not cover the entirety of the customer’s final billT-Mobile has denied the paperwork submitted to them by *** [redacted] for the termination fee credit requestWe are happy to assist in this matter the best we can [redacted] will need to contact our customer service center at ###-###-#### to escalate this matter with our customer service team so they may assist in review of this documentation and escalate the request within T-Mobile.Please do advise us of your findings regarding this matterAgain, I would like to thank you for the opportunity to respond to this complaint and encourage you to call with questions and/or if any further information is needed Thank You, Collections Services
Thank you very much for providing us with the information regarding [redacted] complaint and we do appreciate the opportunity to respond to our customer’s concerns.First, please be advised that I have enclosed a copy of the documents signed at the time of purchase and ordering new [redacted] servicesWe also completed a recorded order call with the customer where the same terms and conditions were discussed and customer was requested to acknowledged and agree prior to process of the order The purpose of this is to ensure that every customer reads the terms and conditions which are also reviewed throughout the sales and activations process including in an e-mail sent when the device is shippedIf these terms and conditions are not acceptable to the customer they have the option of returning the device within days with no penaltyThis is an attempt to avoid this exactsituation We offer our devices at a severely discounted promotional price and we are able to recoup the cost of the device only after days of active service with both a voice and internet plan is completed without change from the customer directly through [redacted] and/or if the device is returned to [redacted] Fulfillment Center if the line of service is cancelledWhen a customer changes anyone of these plans prior to completing their commitment we are unable to recoup this cost and not only unable to profit but actually lose the remaining purchase price we paid for the device [redacted] has not paid for nor returned this device which puts him in breach of the contract.We activated two LG Optimus L90s for [redacted] with new lines of service with both voice and data on 08/22/We were notified on by [redacted] that [redacted] had altered the services that we activated which is listed as a breach of contract in the terms and conditions the customer received, which are enclosedA letter was sent to [redacted] regarding the breach of contract status on 10/01/On 10/08/we were contacted by the customer regarding the breach of contractSince this time we have also been contacted by [redacted] regarding the misinformation that was provided to [redacted] by one of their employees [redacted] has been attempting to resolve the breach of contract that resulted from the rate plan change made by [redacted] through [redacted] directly; however this effort is being thwarted by [redacted] unwillingness to resolve his account issues.It is standard industry practice to offer reduced device costs in exchange for new contracted lines of services activationIn the interest of resolving this matter, we are willing to work with the customer by offering a settlement that would recover the device cost; however, [redacted] has not even given us an opportunity to do soAt this time the customer must remain in collections with us until we are able to recoup the cost of the device sent to him.Please do advise us of your findings regarding this matterAgain, I would like to thank you for the opportunity to respond to this complaint and encourage you to call with questions and/or if any further information is neededThank You, Collections Services
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below First, as I said in my complaint, venicom represented themselves as [redacted] The sales rep, ***, told me I would be able to contact [redacted] 24hous a day, days a week He did not tell me [redacted] could not help me with any problems I may have, and I must go through venicom, who by the way is not available 24/ My service was activated the day after I spoke to ***, but my phones didn't arrive for four more daysHow can I possibly test the service for days if I do not have the devices to use? On April 2, a venicom rep called my [redacted] phone number and left a message, telling me they could not port my [redacted] phone numbers to [redacted] , this was a promise made to meThe rep said: I could cancel service if I wanted to, but it had to be done that day I was not using my [redacted] phones, I expected " [redacted] " to transfer my numbers from [redacted] to [redacted] per our agreement, this did not happen I didn't get that message on my [redacted] phone because it was sitting at home shut off I called within days of activating the phones to cancel my service, I want the service canceled The venicom rep also told me (in writing) I would have WIFI calling and Mobile Hotspot I recieved a message from [redacted] stating: "Your current rate plan does not support sharing your phone's data connection with other devices using Mobile HotSpot or USB thethering for internet access Do you want to add the Smartphone Mobile HotSpot service to your rate plan now? You can add it later through MyAccount application on your phone or online at [redacted] under Plans" So, they promised me HotSpot service, but didn't provide it, and the message said to contact [redacted] If [redacted] says contact them for some things and they can't help me for other things, who was I supposed to deal with Add service to my plan through [redacted] but cancel service through venicom, who by the way the [redacted] reps I spoke with didn't know who venicom was, they had to do research to figure it out [redacted] told me: "the buyer's remorse period for mailed devises are up to days from date of RECIEPT I tried to cancel my service before thatAnd venicom only gave me days from reciept of the devices I want my service canceled, I don't want to owe [redacted] anything and I want my purchase price of the phones refunded venicom said they "offer our devices at a severly discounted promotional price" so does every other cell phone service provider Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I called them, because they keep saying they have been trying to reach meI got the same guy ***, as last time and he was just as rude as last timeWouldn't let me talkHe said they would credit us $ dollars for all cell phones we returnedIf that's all they want to give us, send the phones back to us they can keep the $ we bought them for and we will pay the $cancelation feeWhich is just rediculous that we would have to payOr refund the $ keep the phones and we will pay the $ cancelation feeOr just credit the $ and we will pay the difference of $ Regards, [redacted] ***
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. When I learned from [redacted] that Venicom had sold us the plan & equipment (not a [redacted] rep.), I attempted to contact Venicom at the number provided by [redacted] . I got nowhere with this call; the company identified itself only as "fulfillment service" or some such name. I had attempted to contact the sales person repeatedly for probably a month or two, with no response.They told me that I own the equipment, and that they would not accept its return! I will gladly return the equipment if they instruct me how to do so. I have not given them an opportunity...? They can call or email me with instructions. When I called them, they offered NO solutions. In fact, they would not even close the account. I was subsequently able to get the accounts closed through [redacted] customer service. Yes I received unlock codes for the equipment, although I have no use for it as it doesn't seem to work very well. I figured since "I own it", I could hopefully give it to someone to use, perhaps in a different part of the country where it will function.This is also the first I've heard about owing them anything for the equipment. They have not communicated anything about this, or about "collections".The main issue here is that their salesperson lied about... nearly everything. He answered every objection I had by telling me exactly what I wanted to hear. Unfortunately not much of it was true. Neither the equipment nor the service works here. If it did, we would be using it.They can bill my company all they want, I've already wasted far too much time and money with this SCAM. I have yet to receive any communication from Venicom with the exception of this BBB response. Regards,*** [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I signed a contract for these services upon the terms provided to meI was to receive a phone, and assume charges thuslyHere is the issue: I never received a phoneI find it unethical and indecent to claim the phone was activated upon its shipping rather than its arrivalIf anyone signed for the supposed phone, it certainly wasn't meNever mind the fact that your representatives were illegally soliciting services in my restaurantI never received a phoneI hadn't given it a second thought until I received a voicemail informing me that my supposed account was past dueFor a phone, that was never in my possession nor even used whatsoever, according to the real T-Mobile representative I spoke toI refuse to pay for these supposed services, and I apologize for being so blunt, but if my account is not closed and eliminated within our next correspondence, I will hire an attorneyWhat you're doing is morally reprehensible Regards, [redacted] ***
My complaint is not the fact that this salesman didn't tell me he worked for Venicom, maybe the lady on the phone did when I confirmed the order, but he DID NOTMy complaint is that he told me once I received the phones, as a business account, I'd have days to try T-Mobile and I could cancel at anytime within the daysI have witnesses who heard this, and he also told the owner of the business next door, the exact same thingI do not have in writing about the days, but I do have several witnesses that were standing right next to me when he said this I did not call the company on 10/18/to cancelThe first time I called was on 11/09/On that day was when I was informed about VenicomOver the next few days I got conflicting answers from Venicom and T-Mobile on what I could do about this account All I wanted was to cancel my service and send the brand new phones back and be done with T-Mobile and VenicomThis company needs to inform their salespeople not to LIE to potential consumers in order to get them to switch phone carriers
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. I have tried calling them on many occasions. I even woke up early enough to call them when they opened. I am constantly put on hold. The representatives that actually pick up the phone cant resolve my issue because they do not have the authority to do so. They have told me that id be transferred to a supervisor. Im on hold until the automated response says that no one can assist and to try again. The sales rep I first spoke to told me my termination fees would be covered regardless of previous plans and phone service. They are not owning up to their promise. Plus, their customer service is NOT the friendliest either. TMobile itself has amazing customer service, but this third party does not. I am NOT satisfied with their service to me. This problem has been going on since late february. Regards, [redacted] ***
Thank you very much for providing us with the information regarding [redacted] ***’s complaint and we do appreciate the opportunity to respond to our customer’s concerns.First, please be advised that I have enclosed a copy of the documents signed at the time of purchase and ordering new T-Mobile servicesWe also completed a recorded order call with the customer where the same terms and conditions were discussed and customer was requested to acknowledged and agree prior to process of the order The purpose of this is to ensure that every customer reads the terms and conditions which are also reviewed throughout the sales and activations process including in an e-mail sent when the device is shippedIf these terms and conditions are not acceptable to the customer they have the option of returning the device within days with no penaltyThis is an attempt to avoid this exact situation We offer our devices at a severely discounted promotional price and we are able to recoup the cost of the device only after days of active service with both a voice and internet plan is completed without change from the customer directly through T-Mobile and/or if the device is returned to T-Mobile Fulfillment Center if the line of service is cancelledWhen a customer changes anyone of these plans prior to completing their commitment we are unable to recoup this cost and not only unable to profit but actually lose the remaining purchase price we paid for the device [redacted] has not paid for nor returned this device which puts her in breach of the contract.We activated the Samsung G386T for [redacted] with a new line of service with both voice and data on 03/30/We were notified on by T-Mobile that [redacted] had called T-Mobile on 05/07/to cancel the services that we activated which is listed as a breach of contract in the terms and conditions the customer received, which are enclosed.The shipment address was verified with [redacted] in the recorded order verification callIn this same call we do review with every customer that the line of service they have ordered will be activated the day that it is shipped and will be ready to use once receivedThis information was reviewed with and agreed to by [redacted] at the time of the saleUpon shipment the [redacted] tracking number was remitted to the email address provided by [redacted] *** for tracking informationThis tracking number shows that it was delivered to the address specified by [redacted] and signed for by the business receptionist on 04/01/ [redacted] did not contact us to indicate that there was any issue until 05/07/which was days after the package was deliveredIt is standard industry practice to offer reduced device costs in exchange for new contracted lines of services activationIn the interest of resolving this matter, we are willing to work with the customer by offering a settlement that would recover the device cost; however, [redacted] *** has not even given us an opportunity to do soAt this time the customer must remain in collections with us until we are able to recoup the cost of the device sent to her.Please do advise us of your findings regarding this matterAgain, I would like to thank you for the opportunity to respond to this complaint and encourage you to call with questions and/or if any further information is neededThank You, Collections Services
RE: CASE#: [redacted] To Whom It May Concern:Thank you very much for providing us with the information regarding [redacted] ’s complaint and we do appreciate the opportunity to respond to our customer’s concernsFirst, please be advised that I have enclosed a copy of the documents signed at the time of purchase and ordering new [redacted] servicesWe also completed a recorded order call with the customer where the same terms and conditions were discussed and customer was requested to acknowledged and agree prior to process of the order The purpose of this is to ensure that every customer reads the terms and conditions which are also reviewed throughout the sales and activations process including in an e-mail sent when the device is shippedIf these terms and conditions are not acceptable to the customer they have the option of returning the device within days with no penaltyThis is an attempt to avoid this exact situation We offer our devices at a severely discounted promotional price and we are able to recoup the cost of the device only after days of active service with both a voice and internet plan is completed without change from the customer directly through [redacted] and/or if the device is returned to [redacted] Fulfillment Center if the line of service is cancelledWhen a customer changes anyone of these plans prior to completing their commitment we are unable to recoup this cost and not only unable to profit but actually lose the remaining purchase price we paid for the device [redacted] has not paid for nor returned this device which puts him in breach of the contract.We activated the [redacted] for [redacted] with anew line of service with both voice and data on 01/20/We were notified on by [redacted] that [redacted] had cancelled the line of service that we activated on 02/06/which is listed as a breach of contract in the terms and conditions the customer received, which are enclosed It is standard industry practice to offer reduced devicecosts in exchange for new contracted lines of services activationIn the interest of resolving this matter, we are willing to work with the customer by offering a settlement that would recover the device cost; however, [redacted] has not even given us an opportunity to do soAt this time the customer must remain in collections with us until we are able to recoup the cost of the device sent to him.Please do advise us of your findings regarding this matter.Again, I would like to thank you for the opportunity to respond to thiscomplaint and encourage you to call with questions and/or if any furtherinformation is needed Thank You, Collections Services
November 4th, RE: CASE#: [redacted] To Whom It May Concern:Thank you very much for providing us with the information regarding [redacted] complaint and we do appreciate the opportunity to respond to our customer’s concerns.First, please be advised that I have enclosed a copy of the documents signed at the time of purchase and ordering new [redacted] servicesWe also completed a recorded order call with the customer where the same terms and conditions were discussed and customer was requested to acknowledged and agree prior to process of the order The purpose of this is to ensure that every customer reads the terms and conditions which are also reviewed throughout the sales and activations process including in an e-mail sent when the device is shippedIf these terms and conditions are not acceptable to the customer they have the option of returning the device within days with no penaltyThis is an attempt to avoid this exact situation We offer our devices at a severely discounted promotional price and we are able to recoup the cost of the device only after days of active service with both a voice and internet plan is completed without change from the customer directly through [redacted] and/or if the device is returned to [redacted] Fulfillment Center if the line of service is cancelledWhen a customer changes anyone of these plans prior to completing their commitment we are unable to recoup this cost and not only unable to profit but actually lose the remaining purchase price we paid for the device [redacted] has not paid for nor returned this device which puts her in breach of the contractWe activated the LG Optimus Lfor [redacted] with a new line of service with both voice and data on 04/25/We were notified on by [redacted] that [redacted] had changed the rate plan that we activated through [redacted] on 08/16/to which is listed as a breach of contract in the terms and conditions the customer received, which are enclosed A letter was sent to [redacted] regarding the breach of contract status on 09/24/On 09/29/2014, 10/30/2014, & 11/03/we received inbound calls from [redacted] regarding the breach of contract and advised of the reason for breach of contract It is standard industry practice to offer reduced device costs in exchange for new contracted lines of services activationIn the interest of resolving this matter, we are willing to work with the customer by offering a settlement that would recover the device cost; however, *** [redacted] has not even given us an opportunity to do soAt this time the customer must remain in collections with us until we are able to recoup the cost of the device sent to her.Please do advise us of your findings regarding this matterAgain, I would like to thank you for the opportunity to respond to this complaint and encourage you to call with questions and/or if any furtherinformation is neededThank You, Collections Services
Thank you very much for providing us with the information regarding [redacted] ’s complaint and we do appreciate the opportunity to respond to our customer’s concerns.The rate plan of this account was appropriate for the method in which the account was activated [redacted] received two devices at an extremely discounted rate; the rate plan which was activated is still a valid [redacted] rate plan which is only offered through authorized sales channels providing subsidized equipmentOur records indicate that we never received any contact from [redacted] in regards to broken/defective equipment.All customers are provided instructions for replacement or exchange which can be completed through our customer service center at the number provided within the fourteen day buyer’s remorse periodOutside of the buyer’s remorse period the devices can no longer be exchanged but do carry a one year manufacturer’s warranty.Per [redacted] records the rate plan was changed when [redacted] [redacted] received two Samsung Galaxy Note Edge devices from [redacted] directlyDevices purchased through [redacted] directly require rate plan change to be setup on an equipment installment plan [redacted] Thomson had full knowledge that completing a rate plan change in order to purchase different equipment outside of the buyer’s remorse period would result in a breach of our contract as the terms and conditions of our contract were reviewed with and provided to [redacted] for his two separate orders completed through our sales channel.It is standard industry practice to offer reduced device costs in exchange for new contracted lines of services activationIn the interest of resolving this matter, we are willing to work with the customer by offering a settlement that would recover the device costs; however, [redacted] [redacted] has not even given us an opportunity to do soAt this time the customer must remain in collections with us until we are able to recoup the cost of the device sent to him.Please do advise us of your findings regarding this matterAgain, I would like to thank you for the opportunity to respond to this complaint and encourage you to call with questions and/or if any further information is neededThank You, Collections Services
07/09/2015RE: CASE#: [redacted] To Whom It May Concern:Thank you very much for providing us with the informationregarding [redacted] ***’s complaint and we do appreciate the opportunity torespond to our customer’s concerns.First, please be advised that I have enclosed a copy of thedocuments signed at the time of purchase and ordering new [redacted] servicesWealso completed a recorded order call with the customer where the same terms andconditions were discussed and customer was requested to acknowledged and agreeprior to process of the order Thepurpose of this is to ensure that every customer reads the terms and conditionswhich are also reviewed throughout the sales and activations process includingin an e-mail sent when the device is shippedIf these terms and conditions arenot acceptable to the customer they have the option of returning the devicewithin days with no penaltyThis is an attempt to avoid this exactsituation [redacted] was provided with full cancellation and returninstructions in the welcome paperwork included with the devices as are all ofour customers.The account was cancelled within the buyer’s remorse period andthe device returnedWhen [redacted] had the sales manager contact us on04/20/the device has not been logged in at that time [redacted] calledin on 04/21/and was advised that the device has been logged into oursystem and the refund will be processed within the next to business daysTherefund was processed on 04/28/and [redacted] filed a merchant dispute on05/07/against the funds that were already refunded to him resulting in theaccount being placed into our breach of contract process[redacted] made no attempt to contact us in regards to anissue with the refund processed nor in response to the breach of contractnotice sent to him despite having multiple numbers and email addresses forcontact at that time.The merchant dispute filed by [redacted] was closed in ourfavor and the funds taken from us as a result have been returnedThis resolvedall issues on the account which has been removed from our breach of contract process[redacted] has been informed about this event and is aware that the accounthas been released from breach of contract at this time.Please do advise us of your findings regarding this matter.Again, I would like to thank you for the opportunity to respond to thiscomplaint and encourage you to call with questions and/or if any furtherinformation is neededThank You, Collections Services