September 10, RE: CASE#: [redacted] To Whom It May Concern: Thank you very much for providing us with the informationregarding [redacted] complaint and we do appreciate the opportunity torespond to our customer’s concernsFirst, please be advised that I have enclosed a copy of thedocuments signed at the time of purchase and ordering new [redacted] servicesWealso completed a recorded order call with the customer where the same terms andconditions were discussed and customer was requested to acknowledged and agreeprior to process of the order Thepurpose of this is to ensure that every customer reads the terms and conditionswhich are also reviewed throughout the sales and activations process includingin an e-mail sent when the device is shippedIf these terms and conditions arenot acceptable to the customer they have the option of returning the devicewithin days with no penaltyThis is an attempt to avoid this exactsituation We offer our devices at a severely discounted promotionalprice and we are able to recoup the cost of the device only after days ofactive service with both a voice and internet plan is completed without changefrom the customer directly through [redacted] and/or if the device is returned to [redacted] Fulfillment Center if the line of service is cancelledWhen acustomer changes anyone of these plans prior to completing their commitment weare unable to recoup this cost and not only unable to profit but actually losethe remaining purchase price we paid for the device [redacted] has not paidfor nor returned this device which puts him in breach of the contractWe activated one [redacted] , andthree [redacted] for [redacted] with new lines of service with both voiceand data on 04/30/We were notified on by [redacted] that [redacted] hadcalled [redacted] on 07/14/to cancel services that we activated which islisted as a breach of contract in the terms and conditions the customerreceived, which are enclosed A letterwas sent to [redacted] regarding the breach of contract status on 07/31/2014.On 09/08/we were contacted by the customer and spoke with him regardingthe breach of contract It is standard industry practice to offer reduced devicecosts in exchange for new contracted lines of services activationIn theinterest of resolving this matter, we are willing to work with the customer byoffering a settlement that would recover the device cost; however, Daniel Lunguihas not even given us an opportunity to do soAt this time the customer mustremain in collections with us until we are able to recoup the cost of thedevices sent to himPlease do advise us of your findings regarding this matter.Again, I would like to thank you for the opportunity to respond to thiscomplaint and encourage you to call with questions and/or if any furtherinformation is needed Thank You, Collections Services
My complaint is not the fact that this salesman didn't tell me he worked for Venicom, maybe the lady on the phone did when I confirmed the order, but he DID NOTMy complaint is that he told me once I received the phones, as a business account, I'd have days to try T-Mobile and I could cancel at anytime within the daysI have witnesses who heard this, and he also told the owner of the business next door, the exact same thingI do not have in writing about the days, but I do have several witnesses that were standing right next to me when he said thisI did not call the company on 10/18/to cancelThe first time I called was on 11/09/On that day was when I was informed about VenicomOver the next few days I got conflicting answers from Venicom and T-Mobile on what I could do about this accountAll I wanted was to cancel my service and send the brand new phones back and be done with T-Mobile and VenicomThis company needs to inform their salespeople not to LIE to potential consumers in order to get them to switch phone carriers
08/15/ RE: CASE#: [redacted] To Whom It May Concern: Thank you very much for providing us with the information regarding [redacted] complaint and we do appreciate the opportunity to respond to our customer’s concerns First, please be advised that I have enclosed a copy of the documents signed at the time of purchase and ordering new [redacted] servicesWe also completed a recorded order call with the customer where the same terms and conditions were discussed and customer was requested to acknowledged and agree prior to process of the order The purpose of this is to ensure that every customer reads the terms and conditions which are also reviewed throughout the sales and activations process including in an e-mail sent when the device is shippedIf these terms and conditions are not acceptable to the customer they have the option of returning the device within days with no penaltyThis is an attempt to avoid this exactsituation We offer our devices at a severely discounted promotional price and we are able to recoup the cost of the device only after days of active service with both a voice and internet plan is completed without change from the customer directly through [redacted] and/or if the device is returned to [redacted] Fulfillment Center if the line of service is cancelled 5S 16GB foWe activated two [redacted] and two [redacted] [redacted] with new lines of service with both voice and data on 05/22/These devices were delivered to and signed for by [redacted] on 05/27/On 05/27/we received multiple calls from [redacted] to our customer service centerOne of the calls we received on 05/27/was from the sales representative’s managerAt no time on 05/27/did [redacted] advise us that he had received damaged equipment and the calls received indicates that [redacted] was not only in contact with his local sales office when he received our devices but he also had our appropriate contact information which had been provided to him numerous times over the order process On 06/03/we received an inbound call from [redacted] who requested a replacement for a device that was received damaged (crack in the screen) [redacted] was advised that we would not be able to replace the device as he would have needed to advise us of the damage within a reasonable time frameOn 06/05/ [redacted] requested cancellation of service due to signal issues A letter was sent to [redacted] regarding the breach of contract status on 07/18/On 08/07/we contacted the customer and spoke with him regarding the breach of contractIt was agreed that after the merchant dispute against the cost of equipment that was filed by [redacted] has been resolved in our favor we would deduct the cost of the device from the refund due from returned equipment and refund the remaining balance and ship the damaged equipment back to [redacted] Please do advise us of your findings regarding this matterAgain, I would like to thank you for the opportunity to respond to this complaint and encourage you to call with questions and/or if any further information is needed Thank You, Collections Services
01/21/2015RE: CASE#: [redacted] To Whom It May Concern:Thank you very much for providing us with the information regarding [redacted] ***’s complaint and we do appreciate the opportunity to respond to our customer’s concerns.First, please be advised that I have enclosed a copy of the documents signed at the time of purchase and ordering new [redacted] servicesWe also completed a recorded order call with the customer where the same terms and conditions were discussed and customer was requested to acknowledged and agree prior to process of the order The purpose of this is to ensure that every customer reads the terms and conditions which are also reviewed throughout the sales and activations process including in an e-mail sent when the device is shippedIf these terms and conditions are not acceptable to the customer they have the option of returning the device within days with no penaltyThis is an attempt to avoid this exact situation We offer our devices at a severely discounted promotional price and we are able to recoup the cost of the device only after days of active service with both a voice and internet plan is completed without change from the customer directly through [redacted] and/or if the device is returned to [redacted] if the line of service is cancelledWhen a customer changes anyone of these plans prior to completing their commitment we are unable to recoup this cost and not only unable to profit but actually lose the remaining purchase price we paid for the device [redacted] has not paid for nor returned this device which puts her in breach of the contractWe activated one Samsung G386T and one LG Optimus Lfor [redacted] [redacted] with new lines of service with both voice and data on 10/08/We were notified by [redacted] that [redacted] had called [redacted] on 10/11/to cancel the lines of service that we activated which is listed as a breach of contract in the terms and conditions the customer received, which are enclosed A letter was sent to [redacted] regarding the breach of contract status on 11/13/and 12/16/2014.It is standard industry practice to offer reduced device costs in exchange for new contracted lines of services activationIn the interest of resolving this matter, we are willing to work with the customer by offering a settlement that would recover the device costAt this time the customer has indicated that this matter has been resolved and has issued payment for a previously offered settlement amount.Please do advise us of your findings regarding this matterAgain, I would like to thank you for the opportunity to respond to this complaint and encourage you to call with questions and/or if any further information is neededThank You, Collections Services
Re: Venicom Account# [redacted] [redacted] Account # [redacted] Complaint ID#: [redacted] Dear Sir/Madam, Our Company is in receipt of your correspondence, dated the 3rd May 2016, in-regards to the aforementioned customer Firstly, Venicom Incdba Telecom Management Associates is a 3rd-party representative of [redacted] services and equipment; this fact is made clear to all customers; not only by the sales representative, but through a recorded verification telephone call performed prior to services being renderedAdditionally, our Company does not make charges to the Customer, this is the responsibility of [redacted] USA During the aforementioned call, the customer acknowledges they have entered into a contract with our Company, and are to contact our Company for all customer service needs on accounts for the initial 120-days of service; in this matter, the [redacted] account was initiated on [03.17.2016], with the mobile device(s) shipping the same day We have reviewed a total of (4)-four called with this Customer; the first two are the verification calls, in-which neither the sales representative nor the Customer mention this promotionThese calls were performed on [03.17.2016] Unfortunately, the Customer did not reach out to our Company again until [11.29.2016] to rectify the situationAt this time we reached out to [redacted] USA, who was also unable to assist the Customer as too much time had elapsed since activation of the accountThis is clearly a situation, whereby the Customers own inaction caused her to lose out on the issue; if the Customer felt she did not receive something she was promised, she should have reached out in a timespan less than 8-months after the orderWhile she may have attempted contact with the sales representative, her Contract and other Order paperwork clearly states to call the 800# for any issues
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I apologize, I am at work, the same place I was when [redacted] walked in to sell me [redacted] serviceI'm getting frustrated arguing w/venicom about what days is in realityCan we get my contract cancelled over: not providing service promised? I am faxing you the " [redacted] Side by Side Comparison" formThis is the info provided to me convincing me to switch to [redacted] It says: Additional Features: Hotspot/wifi calls, when I asked ***: so I can use my phone as a hotspot and connect my computer? He said YesHe or the comparison form, did not limited hotspot serviceIt also says: Internet: "Unlimited data and 4G/LTE The letter that came w/my phones said 1GB data, I called the office where [redacted] works, the girl who answered the phone said he was with a customer, she told me that simply meant 1GB of LTE, after I use the GB, my internet would slow down a bit, but, most people don't even notice Mine was almost non-existentFrom what I can figure out, 4G/LTE is a much faster wifi network, and as I said, my comparison says unlimited data and 4G/LTE I want all that was promise me or I want out.venicom said I contacted [redacted] to port my phone numbers on 03-24, I contacted the wireless fullment ctr at 1-866-655- (it was the only number I had), I spoke to [redacted] , she couldn't port my phone, so she transferred me to tech help, the woman told be it would take up to hours for the poto take placeAt the moment of me typing this email, [redacted] "my account" is under maintenence, I cannot access them to verify who I called on the 24th but that is the number on the letter I received w/the phones for the fulfillment ctr As soon as I can access My [redacted] account, I assume I will be able to get a list of phone numbers I called with that phone Also, I have not been able to locate the information that says "there is no guarantee my phone numbers will from [redacted] will port, but it does tell me NOT to cancel my [redacted] , they will do that Not only did they not port my [redacted] numbers, they did not cancel the account The Early Termination Fee & Device TraCredits instructions say: Phone Number Pofrom ANY carrier (Not Applicable to [redacted] Customers) When I fulfilled the list, I was to submit a copy of my final bill from my previous carrier to: [redacted] (This is another reason I thought I was dealing w/ [redacted] Obviously venicom preys on customers while they are at work, trying to do their job, answering the phones and not being able to really listen to what they have to sayThe two documents I recieved while I was at work, both say [redacted] authorized dealer, to me, the consumer, that means they are [redacted] If I bought a [redacted] at an authorized dealership, the warranty would still be Ford, I could look it up on line or call [redacted] customer service and they would tell me what is covered When I am promised customer service 24hours a day, days a week, I call the number available 24/7, that number is not venicomI am faxing you a copy of the "Side by Side Comparison" sheetIt is so frustrating that these people do this to the consumer, I have not read a single good thing about venicom, only how they cheat peopleGranted those are the opinions of the consumer, but I totally agree Regards, [redacted]
09/12/2014RE: CASE#: [redacted] To Whom It May Concern:Thank you very much for providing us with the informationregarding [redacted] ***’s complaint and we do appreciate the opportunity torespond to our customer’s concerns.First, please be advised that I have enclosed a copy of thedocuments signed at the time of purchase and ordering new [redacted] servicesWealso completed a recorded order call with the customer where the same terms andconditions were discussed and customer was requested to acknowledged and agreeprior to process of the order, we also ask every customer during this call ifthey understand that they are working with an authorized dealerThe purpose ofthis is to ensure that every customer reads the terms and conditions which arealso reviewed throughout the sales and activations process including in ane-mail sent when the device is shippedIf these terms and conditions are notacceptable to the customer they have the option of returning the device withindays with no penaltyThis is an attempt to avoid this exact situation We activated the three [redacted] for [redacted] withnew lines of service with both voice and data on 09/12/On this same day [redacted] was provided with detailed instructions on the information thatneeds to be submitted and how to submit the information to [redacted] for theirearly termination fee reimbursement promotion.Please do advise us of your findings regarding this matter.Again, I would like to thank you for the opportunity to respond to thiscomplaint and encourage you to call with questions and/or if any furtherinformation is needed Thank You, Collections Services
September 10, RE: CASE#: [redacted] To Whom It May Concern: Thank you very much for providing us with the informationregarding [redacted] complaint and we do appreciate the opportunity torespond to our customer’s concernsFirst, please be advised that I have enclosed a copy of thedocuments signed at the time of purchase and ordering new [redacted] servicesWealso completed a recorded order call with the customer where the same terms andconditions were discussed and customer was requested to acknowledged and agreeprior to process of the order Thepurpose of this is to ensure that every customer reads the terms and conditionswhich are also reviewed throughout the sales and activations process includingin an e-mail sent when the device is shippedIf these terms and conditions arenot acceptable to the customer they have the option of returning the devicewithin days with no penaltyThis is an attempt to avoid this exactsituation We offer our devices at a severely discounted promotionalprice and we are able to recoup the cost of the device only after days ofactive service with both a voice and internet plan is completed without changefrom the customer directly through [redacted] and/or if the device is returned to [redacted] Fulfillment Center if the line of service is cancelledWhen acustomer changes anyone of these plans prior to completing their commitment weare unable to recoup this cost and not only unable to profit but actually losethe remaining purchase price we paid for the device [redacted] has not paidfor nor returned this device which puts him in breach of the contractWe activated one [redacted] , andthree [redacted] for [redacted] with new lines of service with both voiceand data on 04/30/We were notified on by [redacted] that [redacted] hadcalled [redacted] on 07/14/to cancel services that we activated which islisted as a breach of contract in the terms and conditions the customerreceived, which are enclosed A letterwas sent to [redacted] regarding the breach of contract status on 07/31/2014.On 09/08/we were contacted by the customer and spoke with him regardingthe breach of contract It is standard industry practice to offer reduced devicecosts in exchange for new contracted lines of services activationIn theinterest of resolving this matter, we are willing to work with the customer byoffering a settlement that would recover the device cost; however, Daniel Lunguihas not even given us an opportunity to do soAt this time the customer mustremain in collections with us until we are able to recoup the cost of thedevices sent to himPlease do advise us of your findings regarding this matter.Again, I would like to thank you for the opportunity to respond to thiscomplaint and encourage you to call with questions and/or if any furtherinformation is needed Thank You, Collections Services
My complaint is not the fact that this salesman didn't tell me he worked for Venicom, maybe the lady on the phone did when I confirmed the order, but he DID NOTMy complaint is that he told me once I received the phones, as a business account, I'd have days to try T-Mobile and I could cancel at anytime within the daysI have witnesses who heard this, and he also told the owner of the business next door, the exact same thingI do not have in writing about the days, but I do have several witnesses that were standing right next to me when he said thisI did not call the company on 10/18/to cancelThe first time I called was on 11/09/On that day was when I was informed about VenicomOver the next few days I got conflicting answers from Venicom and T-Mobile on what I could do about this accountAll I wanted was to cancel my service and send the brand new phones back and be done with T-Mobile and VenicomThis company needs to inform their salespeople not to LIE to potential consumers in order to get them to switch phone carriers
08/15/ RE: CASE#: [redacted] To Whom It May Concern: Thank you very much for providing us with the information regarding [redacted] complaint and we do appreciate the opportunity to respond to our customer’s concerns First, please be advised that I have enclosed a copy of the documents signed at the time of purchase and ordering new [redacted] servicesWe also completed a recorded order call with the customer where the same terms and conditions were discussed and customer was requested to acknowledged and agree prior to process of the order The purpose of this is to ensure that every customer reads the terms and conditions which are also reviewed throughout the sales and activations process including in an e-mail sent when the device is shippedIf these terms and conditions are not acceptable to the customer they have the option of returning the device within days with no penaltyThis is an attempt to avoid this exactsituation We offer our devices at a severely discounted promotional price and we are able to recoup the cost of the device only after days of active service with both a voice and internet plan is completed without change from the customer directly through [redacted] and/or if the device is returned to [redacted] Fulfillment Center if the line of service is cancelled 5S 16GB foWe activated two [redacted] and two [redacted] [redacted] with new lines of service with both voice and data on 05/22/These devices were delivered to and signed for by [redacted] on 05/27/On 05/27/we received multiple calls from [redacted] to our customer service centerOne of the calls we received on 05/27/was from the sales representative’s managerAt no time on 05/27/did [redacted] advise us that he had received damaged equipment and the calls received indicates that [redacted] was not only in contact with his local sales office when he received our devices but he also had our appropriate contact information which had been provided to him numerous times over the order process On 06/03/we received an inbound call from [redacted] who requested a replacement for a device that was received damaged (crack in the screen) [redacted] was advised that we would not be able to replace the device as he would have needed to advise us of the damage within a reasonable time frameOn 06/05/ [redacted] requested cancellation of service due to signal issues A letter was sent to [redacted] regarding the breach of contract status on 07/18/On 08/07/we contacted the customer and spoke with him regarding the breach of contractIt was agreed that after the merchant dispute against the cost of equipment that was filed by [redacted] has been resolved in our favor we would deduct the cost of the device from the refund due from returned equipment and refund the remaining balance and ship the damaged equipment back to [redacted] Please do advise us of your findings regarding this matterAgain, I would like to thank you for the opportunity to respond to this complaint and encourage you to call with questions and/or if any further information is needed Thank You, Collections Services
01/21/2015RE: CASE#: [redacted] To Whom It May Concern:Thank you very much for providing us with the information regarding [redacted] ***’s complaint and we do appreciate the opportunity to respond to our customer’s concerns.First, please be advised that I have enclosed a copy of the documents signed at the time of purchase and ordering new [redacted] servicesWe also completed a recorded order call with the customer where the same terms and conditions were discussed and customer was requested to acknowledged and agree prior to process of the order The purpose of this is to ensure that every customer reads the terms and conditions which are also reviewed throughout the sales and activations process including in an e-mail sent when the device is shippedIf these terms and conditions are not acceptable to the customer they have the option of returning the device within days with no penaltyThis is an attempt to avoid this exact situation We offer our devices at a severely discounted promotional price and we are able to recoup the cost of the device only after days of active service with both a voice and internet plan is completed without change from the customer directly through [redacted] and/or if the device is returned to [redacted] if the line of service is cancelledWhen a customer changes anyone of these plans prior to completing their commitment we are unable to recoup this cost and not only unable to profit but actually lose the remaining purchase price we paid for the device [redacted] has not paid for nor returned this device which puts her in breach of the contractWe activated one Samsung G386T and one LG Optimus Lfor [redacted] [redacted] with new lines of service with both voice and data on 10/08/We were notified by [redacted] that [redacted] had called [redacted] on 10/11/to cancel the lines of service that we activated which is listed as a breach of contract in the terms and conditions the customer received, which are enclosed A letter was sent to [redacted] regarding the breach of contract status on 11/13/and 12/16/2014.It is standard industry practice to offer reduced device costs in exchange for new contracted lines of services activationIn the interest of resolving this matter, we are willing to work with the customer by offering a settlement that would recover the device costAt this time the customer has indicated that this matter has been resolved and has issued payment for a previously offered settlement amount.Please do advise us of your findings regarding this matterAgain, I would like to thank you for the opportunity to respond to this complaint and encourage you to call with questions and/or if any further information is neededThank You, Collections Services
Re: Venicom Account# [redacted] [redacted] Account # [redacted] Complaint ID#: [redacted] Dear Sir/Madam, Our Company is in receipt of your correspondence, dated the 3rd May 2016, in-regards to the aforementioned customer Firstly, Venicom Incdba Telecom Management Associates is a 3rd-party representative of [redacted] services and equipment; this fact is made clear to all customers; not only by the sales representative, but through a recorded verification telephone call performed prior to services being renderedAdditionally, our Company does not make charges to the Customer, this is the responsibility of [redacted] USA During the aforementioned call, the customer acknowledges they have entered into a contract with our Company, and are to contact our Company for all customer service needs on accounts for the initial 120-days of service; in this matter, the [redacted] account was initiated on [03.17.2016], with the mobile device(s) shipping the same day We have reviewed a total of (4)-four called with this Customer; the first two are the verification calls, in-which neither the sales representative nor the Customer mention this promotionThese calls were performed on [03.17.2016] Unfortunately, the Customer did not reach out to our Company again until [11.29.2016] to rectify the situationAt this time we reached out to [redacted] USA, who was also unable to assist the Customer as too much time had elapsed since activation of the accountThis is clearly a situation, whereby the Customers own inaction caused her to lose out on the issue; if the Customer felt she did not receive something she was promised, she should have reached out in a timespan less than 8-months after the orderWhile she may have attempted contact with the sales representative, her Contract and other Order paperwork clearly states to call the 800# for any issues
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I apologize, I am at work, the same place I was when [redacted] walked in to sell me [redacted] serviceI'm getting frustrated arguing w/venicom about what days is in realityCan we get my contract cancelled over: not providing service promised? I am faxing you the " [redacted] Side by Side Comparison" formThis is the info provided to me convincing me to switch to [redacted] It says: Additional Features: Hotspot/wifi calls, when I asked ***: so I can use my phone as a hotspot and connect my computer? He said YesHe or the comparison form, did not limited hotspot serviceIt also says: Internet: "Unlimited data and 4G/LTE The letter that came w/my phones said 1GB data, I called the office where [redacted] works, the girl who answered the phone said he was with a customer, she told me that simply meant 1GB of LTE, after I use the GB, my internet would slow down a bit, but, most people don't even notice Mine was almost non-existentFrom what I can figure out, 4G/LTE is a much faster wifi network, and as I said, my comparison says unlimited data and 4G/LTE I want all that was promise me or I want out.venicom said I contacted [redacted] to port my phone numbers on 03-24, I contacted the wireless fullment ctr at 1-866-655- (it was the only number I had), I spoke to [redacted] , she couldn't port my phone, so she transferred me to tech help, the woman told be it would take up to hours for the poto take placeAt the moment of me typing this email, [redacted] "my account" is under maintenence, I cannot access them to verify who I called on the 24th but that is the number on the letter I received w/the phones for the fulfillment ctr As soon as I can access My [redacted] account, I assume I will be able to get a list of phone numbers I called with that phone Also, I have not been able to locate the information that says "there is no guarantee my phone numbers will from [redacted] will port, but it does tell me NOT to cancel my [redacted] , they will do that Not only did they not port my [redacted] numbers, they did not cancel the account The Early Termination Fee & Device TraCredits instructions say: Phone Number Pofrom ANY carrier (Not Applicable to [redacted] Customers) When I fulfilled the list, I was to submit a copy of my final bill from my previous carrier to: [redacted] (This is another reason I thought I was dealing w/ [redacted] Obviously venicom preys on customers while they are at work, trying to do their job, answering the phones and not being able to really listen to what they have to sayThe two documents I recieved while I was at work, both say [redacted] authorized dealer, to me, the consumer, that means they are [redacted] If I bought a [redacted] at an authorized dealership, the warranty would still be Ford, I could look it up on line or call [redacted] customer service and they would tell me what is covered When I am promised customer service 24hours a day, days a week, I call the number available 24/7, that number is not venicomI am faxing you a copy of the "Side by Side Comparison" sheetIt is so frustrating that these people do this to the consumer, I have not read a single good thing about venicom, only how they cheat peopleGranted those are the opinions of the consumer, but I totally agree Regards, [redacted]
09/12/2014RE: CASE#: [redacted] To Whom It May Concern:Thank you very much for providing us with the informationregarding [redacted] ***’s complaint and we do appreciate the opportunity torespond to our customer’s concerns.First, please be advised that I have enclosed a copy of thedocuments signed at the time of purchase and ordering new [redacted] servicesWealso completed a recorded order call with the customer where the same terms andconditions were discussed and customer was requested to acknowledged and agreeprior to process of the order, we also ask every customer during this call ifthey understand that they are working with an authorized dealerThe purpose ofthis is to ensure that every customer reads the terms and conditions which arealso reviewed throughout the sales and activations process including in ane-mail sent when the device is shippedIf these terms and conditions are notacceptable to the customer they have the option of returning the device withindays with no penaltyThis is an attempt to avoid this exact situation We activated the three [redacted] for [redacted] withnew lines of service with both voice and data on 09/12/On this same day [redacted] was provided with detailed instructions on the information thatneeds to be submitted and how to submit the information to [redacted] for theirearly termination fee reimbursement promotion.Please do advise us of your findings regarding this matter.Again, I would like to thank you for the opportunity to respond to thiscomplaint and encourage you to call with questions and/or if any furtherinformation is needed Thank You, Collections Services