Venmo Inc.

Review: A friend sent me $300 via venmo.com to my venmo account on May **,2015. I cashout the money on May **,2015 to be deposited into my bank account but it never made it. Venmo cancelled the cashout and now the money is not in my venmo account or my bank account. my bank account was verified by venmo. My venmo name and my bank account name are different but my bank said as long as the account number is correct the money could be deposited to my account.Desired Settlement: I would like venmo to refund the money back into my venmo account or refund the money back to my friend venmo account or to his bank account or credit card or however he sent the payment.

Business

Response:

[redacted]

[redacted] Venmo LLC (“Venmo”) is inreceipt of [redacted] (“[redacted]”) complaint received viathe Revdex.com dated 5/[redacted]/2015 regarding his complaint of ServiceIssues and non-response from Venmo. Please find our response to [redacted] concerns below as well as background on Venmo. Venmo is a domesticperson-to-person payments service that allows individual Venmo users to send orrequest payment from each other using mobile or website applications. Paymentsmay be funded with a credit or debit card, a bank account or a Venmo balance. Venmo makes funds available instantly to Venmo recipients. These actions are only processed by Venmo, based onthe initial request made by a Venmo user and if funds are available from thefunding method in question for that Venmo account. Venmo prefunds paymentsinitiated, however in the event that the funds are not received from the payeesdesignated financial institution, Venmo will reverse the payment from therecipient to prevent a loss to Venmo. As the complaint states, [redacted] attemptedto cash out her balance from a payment she received on dates 5/**/2015. Thecomplaint further confirms that [redacted] admittedly usedinconsistent Venmo profile information that differed from her profileinformation linked to her bank account. False, inaccurate, or misleadinginformation is a violation of the Venmo Terms of Service and can result in a decisionto not process a transfer to or from a users account. Based on a comprehensive review of [redacted]’saccount, Venmo has chosen to not complete the transfer referenced in thecompliant. Furthermore, Venmo also regrets that it can no longer offer itsservices to [redacted] and considers this issue resolved. Regards,VenmoCompliance [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

My name on venmo account is different from my name on my bank account for privacy purposes and does not give venmo the right to keep the money that was sent to me in my venmo account. Venmo needs to send the money back to the person who sent the money to me.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

As of June **, 2015 the $300 has not been returned. Please return the money.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

[redacted]

Venmo LLC (“Venmo”) is inreceipt of [redacted] (“[redacted]”) complaint rebuttal receivedvia the Revdex.com dated 6/**/2015 regarding his complaint of ServiceIssues and non-response from Venmo. Please find our response to [redacted]’sconcerns below. The complaint rebuttal statesthat [redacted] that the $300 in funds have not been returned. Venmo again regrets that itcan no longer offer its services to [redacted] and has returned any funds backto its original payment instrument belonging to her payment partner on5/**/2015. Venmo recommends [redacted] following up with this issue with herpayment partner/client. Based on this, Venmo still considers this issueresolved. Regards,VenmoCompliance [redacted]

Review: My Venmo account was frozen when I tried to change bank accounts on it. I emailed customer service nearly two weeks ago since Venmo doesn't have a phone number for customer service, and so far, no response. Dead silence. With another account I have, a cashout has been stuck in pending for 4 days with no explanation. I have not violated the TOS, and all of these are personal payments to friends. This company is incredibly dysfunctional and unprofessional, downright fraudulent, and I think the [redacted] should consider shutting them down. They certainly shouldn't be licensed to operate as a money service business.Desired Settlement: Unfreeze my account, please. Or call me first. Name is [redacted].

Business

Response:

VenmoLLC[redacted]

April **, 2015 Revdex.com Complaint ResponseRe: [redacted] Case ID: [redacted] Venmo LLC (“Venmo”) is inreceipt of [redacted] (“[redacted] ”) complaint received viathe Revdex.com dated 5/**/2015 regarding his complaint of ServiceIssues and non-response from Venmo. Please find our response to [redacted] concerns below as well as background on Venmo. Venmo is a domesticperson-to-person payments service that allows individual Venmo users to send orrequest payment from each other using mobile or website applications. Paymentsmay be funded with a credit or debit card, a bank account or a Venmo balance. Venmo makes funds available instantly to Venmo recipients. These actions are only processed by Venmo, based onthe initial request made by a Venmo user and if funds are available from thefunding method in question for that Venmo account. Venmo prefunds paymentsinitiated, however in the event that the funds are not received from the payeesdesignated financial institution, Venmo will reverse the payment from therecipient to prevent a loss to Venmo. As the complaint states, [redacted] attemptedto change his bank account, which resulted in restrictions being placed on hisVenmo account. The complaint further confirms that [redacted] admittedly maintainsseveral Venmo accounts. Venmo records confirm that [redacted] had created severalaccounts, which is a violation of the Venmo terms of service. Venmo records also show that several paymentsreceived by [redacted] that were originally prefunded by Venmo, were later deemed as failedpayments by his payment senders’ financial institutions on dates 5/**/2015 and5/**/2015. These factors, as well as [redacted] maintaining several Venmo accounts raised security flagsthat resulted in his account being restricted. Venmo has reached out to [redacted] with the steps required to completethe review of the restrictions on his account. We look forward to hearing from[redacted] and resolving the matter. Regards,VenmoCompliance [redacted]

Review: I used venmo to pay and get payed with my friends (used a lot of times). I had $2999.99 on the venmo account, and I cashed out to my bank account on November **, 2014, and I should get it by November **, 2014.

I never got the money on my bank account. The transfer was canceled by venmo, and the money never was refunded.

I tryed to contact them by email and official [redacted], a lot of times for more than a month, and never got an ansewer. They only have those 2 ways to contact.

I do not know what more to do.Desired Settlement: They must give me back my money

Business

Response:

[redacted]

[redacted]Venmo LLC (“Venmo”) is in receipt of [redacted] (“[redacted]) complaint received via the Revdex.com dated 12/**/2014 regarding his complaint of non-receipt of funds. Please find our response to his concerns below.Venmo is a P2P payments service that allows its users to send or request payments via text or email to other individuals, and is designed for payments between friends and people who trust each other. These actions are only processed by Venmo, based on the initial request made by a Venmo user and if funds are available from the funding method in question for that Venmo account. Venmo prefunds payments initiated, however in the event that the funds are not received from the payees designated financial institution, Venmo will reverse the payment from the recipient to prevent a loss to Venmo. Upon further review of the Revdex.com complaint letter received for [redacted], he claims that he received notification noting the expected deposit date for the funds in question. Venmo records show the sender’s initial payment method did not have sufficient funds in the designated bank account to process the payment.As such, Venmo could not process [redacted]’s deposit of the funds. Please be advised that Venmo’s Fraud and Compliance group has conducted an investigation on [redacted]’s account, as well as the other related Venmo accounts in question, and have chosen to exercise our right to terminate our relationship with [redacted].Regards,[redacted]

Review: I have tried contacting Venmo about 6 times now with no response. I recently transferred 750 into my account and they said it will be there in 2 days. It has now been 9 days and still nothing in. I have tried everything I can do and they refuse to respond. I will be getting my attorney and will proceed with further law action if this is not resolved.

email [redacted]Desired Settlement: I would like them to put the money in my bank account or a check to me.

Business

Response:

Venmo LLC[redacted] February **,2015 Revdex.com Compliant ResponseRe: [redacted]Case: [redacted] VenmoLLC (“Venmo”) is in receipt of [redacted]’s (“[redacted]”) complaint received via the BetterBusiness Bureau dated 2/**/2015 regarding his complaint of his funds beingfrozen and non-response from Venmo. Please find our response to his concerns below. Venmo is a P2P paymentsservice that allows its users to send or request payments via text or email toother individuals, and is designed for payments between friendsand people who trust each other. Theseactions are only processed by Venmo, based on the initial request made by aVenmo user and if funds are available from the funding method in question forthat Venmo account. Venmo prefunds payments initiated, however in the eventthat the funds are not received from the payees designated financialinstitution, Venmo will reverse the payment from the recipient to prevent aloss to Venmo. The complaint claims that [redacted]had contacted Venmo 6 times with no response. Venmo records show that [redacted]’sVenmo account was restricted due to security flags raised. At the time whenthese restrictions were placed, Venmo initiated communication with [redacted] toadvise him of the account restriction, as well as what information was neededfor a resolution. Records show that while [redacted] did repeatedly attempt tocontact Venmo, [redacted] did not comply with the request for information untilthe date 2/**/2015. On 2/**/2015, [redacted]’s pending transaction was issued on2/**/2015. Restrictions still remain on [redacted]’s account, as the information provided was not complete. Venmo looksforward to receiving the complete requested information from [redacted] that isnecessary for the restrictions to be released on [redacted]’s Venmo account. Regards,Venmo Compliance [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID#[redacted], and have determined that my complaint has NOT been resolved because:

I would like to have my account unfrozen.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Venmo LLC[redacted] March*, 2015 Revdex.com Compliant ResponseRe: [redacted]Case: [redacted] VenmoLLC (“Venmo”) is in receipt of [redacted]’s (“[redacted]”) rebuttal complaint received via the BetterBusiness Bureau dated 3/*/2015 regarding his Venmo account being frozen. Please find our response to his concernsbelow. Venmo records show that [redacted]’sVenmo account was restricted due to security flags raised. At the time whenthese restrictions were placed, Venmo initiated communication with [redacted] toadvise him of the account restriction, as well as what information was neededfor a resolution. Records show that while [redacted] did repeatedly attempt tocontact Venmo, [redacted] has not completed the request for verification. [redacted] has not provided anyadditional documents requested on 2/**/2015. Venmo maintains that restrictionsstill remain on [redacted]’s account, as the information provided is still notcomplete. Venmo looks forward to receiving the requested documents from [redacted] that is necessary for the restrictions to be released on his Venmoaccount. Regards,Venmo Compliance [redacted]

Review: They refuse to cancel the transaction I did to my son and he doesn't no longer use Venmo.Desired Settlement: I want my refund and also want my account delete from their App. I do not want my bank account on their App any longer..

Business

Response:

March **, 2016 [redacted]

[redacted] RE: Revdex.com Complaint #[redacted] I am writing on behalf of PayPal, Inc. in response to your complaint regarding PayPal’s Venmo product. You state that you sent a $16.00 payment to your son’s account via Venmo but that you wish to cancel that transaction and receive a refund. Response On May **, 2015, you created a Venmo account (“Account”), at which time you agreed to the Venmo user agreement (“User Agreement”). On the same day, you added your Chase Bank account (“Bank Account”) to your Venmo Account to use as a funding source for future purchases. On February **, 2016, you sent a $16.00 payment to your recipient (“Recipient”). On March *, 2016, you contacted Venmo stating that you wished to cancel that transaction and requested to receive a full refund. Payments sent to active Venmo users are instant, which means that the money is withdrawn from your account immediately. There isn’t a way to stop the debit being made from your funding source once you’ve sent a payment to another user. Additionally, you are responsible for all funds you send through Venmo and payments cannot be canceled after they've been sent to active users. However, on March *, 2016, Venmo advised that they would contact the Recipient to let him know that you were requesting that the transaction be canceled. Venmo gave the Recipient three business days to respond to the request. On March *, 2016, Venmo reversed the $16.00 transaction from the Recipient’s account and sent the funds back to your Bank Account. Please allow up to three days for the funds to reflect back in your Bank Account. Explanation of Closure We believe that Venmo acted in good faith and in accordance with the User Agreement when processing your payment. As the $16.00 payment has been reversed back to your Bank Account, we consider this matter resolved. We offer our sincerest apologies for any difficulties you may have encountered while using our Venmo service. Please feel free to contact PayPal’s Executive Escalations Office at [redacted], should you have any questions or concerns, or if I can be of further assistance to you. Very sincerely yours, Kellie L[redacted] Executive Escalations Tell us why here...

Review: On 1/*/16 I received $163.09 in my Venmo account and subsequently withdrew that amount to my linked bank account. Shortly thereafter, I received a notice from Venmo stating that my account was frozen due to "unusual activity". As attempts to contact Venmo through the normal channels (the Contact Us link on their website and through the customer support chat in their Android app) were completely fruitless in the past, filing a Revdex.com complaint is the only avenue I know of that Venmo actually responds to.Desired Settlement: A deposit in the amount of $163.09 in my bank account.

Business

Response:

Hello, Thank you for your patience while we reviewed this complaint rebuttal. Please see our attached response to the customer complaint for case #[redacted]. We have reviewed the user complaint and have determined that the funds were disputed by his payment partner, which resulted in Venmo not receiving funds to process the bank transfer. A comprehensive review of the activity on this user's account has resulted in the decision to no longer offer this user the Venmo service. Feel free to contact me in the event you have any questions. -- Leanna Disputes Program Manager

Review: As stated with current Revdex.com complaints. I made a payment that was deducted from my bank account that is attached to my Venmo account. The intended receiver never received the funds. My account was then frozen by Venmo. I have had little to no assistance from Venmo support and still don't know where my money is.Desired Settlement: I would like my money returned that was held by Venmo and never delivered to my intended receiver.

Business

Response:

December **, 2015 *

[redacted] Venmo, LLC (“Venmo”) is in receipt of [redacted] ([redacted]) complaint received via the Revdex.com dated December **, 2015 regarding Venmo. Please find our response to his concerns below as well as background on Venmo. Venmo is a domestic person-to-person payments service that allows individual Venmo users to send or request payment from each other using our mobile application or through our website. Payments may be funded with a credit or debit card, a bank account or a Venmo balance. Venmo prefunds payments using its own funds in order to make funds available to Venmo recipients faster than otherwise would be possible. However, in the event that the funds are not received by Venmo from the payee’s financial institution (for example, due to a chargeback or insufficient fund return), Venmo will not allow the recipient to receive the payment (since the payment failed). [redacted] claims that his payment recipient did not receive the funds [redacted] attempted to transfer on December *, 2015. Venmo records show that multiple security flags were raised when a review of the payment was conducted. Based on this review, on December **, 2015, Venmo made the decision to reverse these funds back [redacted] original payment instrument. Based on this information, Venmo believes that this complaint has been successfully resolved. Regards, Venmo Compliance [redacted]

Review: On November [redacted] I transferred 1970.00 to Bank. Website said money would be deposited November the [redacted]. It still says that expected arrival November [redacted]. No money transferred, bank said nothing was ever sent. What's worse is since then, (because the company has NO PHONE NUMBER) I have emailed 13 times, signed up for a [redacted] account and sent 5 [redacted] messages, done 4 online chats from their website NO ONE CAN TELL ME WHERE THE MONEY WENT, NOT ONE RESPONSE!!!? How are the in business or better yet not in jail? One person replied to a [redacted] message and said "[redacted]." otherwise NOT ONE REPLY. Again, how can Venmo be in business. If there is an issue how come they cant say why, or reply or DO ANYTHING? Or return the money to the sender? It is really unbelievable. Again, if there is an issue how can they just take money and not give it back, and still show online that the money was supposed to be sent. It is like the company and the money just disapearred.Desired Settlement: Finish the Job

Business

Response:

[redacted]

[redacted] Venmo, LLC (“Venmo”) is in receipt of [redacted] ([redacted]) complaint received via the Revdex.com dated December **, 2015 regarding Venmo. Please find our response to their concerns below as well as background on Venmo. Venmo is a domestic person-to-person payments service that allows individual Venmo users to send or request payment from each other using our mobile application or through our website. Payments may be funded with a credit or debit card, a bank account or a Venmo balance. Venmo prefunds payments using its own funds in order to make funds available to Venmo recipients faster than otherwise would be possible. However, in the event that the funds are not received by Venmo from the payee’s financial institution (for example, due to a chargeback or insufficient fund return), Venmo will not allow the recipient to receive the payment (since the payment failed). [redacted] claims that he did not receive the $1,970.00 in funds after he attempted to transfer these funds from his Venmo account to his bank account. Venmo records show that the payments initiated on November *, 2015 in the amount of $1,970.00 This payment raised several security flags and as a result the payment was held. A review conducted supported ties to previously identified unusual activity and also shows that [redacted] violated the Venmo User Agreement by providing incomplete Personal Information. Due to these reasons, Venmo did not allow [redacted] to transfer the payments totaling $1,970.00 referenced. Any funds successfully received by Venmo have been returned back to the original payment instrument and Venmo advises for [redacted] to contact his payment partner on the matter. As such, Venmo will not provide [redacted] with the $1,970.00 referenced given the information above and regrets that it can no longer offer its services to [redacted]. Regards, Venmo Compliance [redacted]

Review: Venmo fraudulently removed almost $3,000 from my account. I have contacted my bank, [redacted], and have received no help. I know the exact account that the money was transferred to, yet I am getting stone walled.

I need some answers before I go to the police. This is outright larceny ! I never used this company before and will never useDesired Settlement: This is clearly fraud. I need my money back. I have bills to pay !

Business

Response:

[redacted]

[redacted] October *, 2015 [redacted]

[redacted] Venmo LLC (“Venmo”) is inreceipt of [redacted]

[redacted] (“[redacted]”) complaint received via the Revdex.comdated 9/**/2015 regarding his complaints regarding his issues with Refund orExchange Issues. Please find ourresponse to their concerns below as well as background on Venmo. Venmo is a domesticperson-to-person payments service that allows individual Venmo users to send orrequest payment from each other using mobile or website applications. Paymentsmay be funded with a credit or debit card, a bank account or a Venmo balance. Venmo makes funds available instantly to Venmo recipients. These actions are only processed by Venmo, based onthe initial request made by a Venmo user and if funds are available from thefunding method in question for that Venmo account. Venmo prefunds paymentsinitiated, however in the event that the funds are not received from the payeesdesignated financial institution, Venmo will reverse the payment from therecipient to prevent a loss to Venmo. Your complaint references a$2,999.00 payment that was sent via the Venmo mobile application. You complainthat the payment sent was not initiated nor authorized by you. You contacted Venmo customersupport regarding your unauthorized payment for reimbursement on 9/**/2015.Venmo was able to locate the payment in question, however, Venmo records showthat Venmo was unable to confirm with you as to whether you had disputed theunauthorized charge with your banking institution until 10/*/2015. Venmoresponded that day, confirming the $2,999.00 in funds would be returned to youroriginal payment instrument. Venmo records show that the$2,999.00 in funds will be successfully returned to you within approximately3-5 business days from 10/*/215. On behalf of Venmo, we offer our sincerestapologies for any difficulties you may have encountered. Regards,VenmoCompliance [redacted]

Review: I accidentally used the wrong email address to register my phone. The account will not allow me to change the email address with out getting a confirmation email from an email address that does not exist. Now I have $630 dollars that I cannot claim or do anything with. I emailed them on Friday since they do not have a phone number and no one has contacted meDesired Settlement: I either want my $630 dollars or I want someone from customer service to contact me.

Business

Response:

VenmoLLC[redacted]

[redacted] September *, 2015 Revdex.com Compliant ResponseRe: [redacted]Case ID [redacted] VenmoLLC (“Venmo”) is in receipt of [redacted]

[redacted] (“[redacted]”) complaintreceived via the Revdex.com dated 8/**/2015 regarding her complaintsregarding her issues with Customer Service Issues. Please find our response to their concernsbelow as well as background on Venmo. Venmo is a domesticperson-to-person payments service that allows individual Venmo users to send orrequest payment from each other using mobile or website applications. Paymentsmay be funded with a credit or debit card, a bank account or a Venmo balance. Venmo makes funds available instantly to Venmo recipients. These actions are only processed by Venmo, based onthe initial request made by a Venmo user and if funds are available from thefunding method in question for that Venmo account. Venmo prefunds paymentsinitiated, however in the event that the funds are not received from the payeesdesignated financial institution, Venmo will reverse the payment from therecipient to prevent a loss to Venmo. [redacted]’s complaintstates that she entered the incorrect email address when initially creating herVenmo account. A review of her complaint confirms that the Venmo Support teamwas able to assist [redacted] with updated her email on 8[redacted]/2015 and recordsshow [redacted] was able to successfully transfer her funds to her designatedbank account on 9/*/2015. Based on this information,Venmo feels that this complaint has been successfully resolved. Regards,VenmoCompliance [redacted]

Review: On Monday 11/**/15 three withdraws to a bank account were initiated in the amounts of $500, $350, and $2645 (a total of $3495), estimated by Venmo to arrive the following day. Today is Wednesday 12/*/15 and the money has yet to appear. Attempts to contact Venmo support via email and through their [redacted] app have been made daily since Thursday 12/*/15, with no response to my knowledge at this point. This is money I need to my pay bills, and it is currently withheld by Venmo without reason or explanation.Desired Settlement: A deposit in the amount of $3495 in my bank account.

Business

Response:

December **, 2015[redacted]

Venmo, LLC (“Venmo”) is in

receipt of [redacted] ([redacted]) complaint

received via the Revdex.com dated December **, 2015 regarding Venmo.

Please find our response to his concerns below as well as background on Venmo. Venmo is a domestic

person-to-person payments service that allows individual Venmo users to send or

request payment from each other using our mobile application or through our

website. Payments may be funded with a credit or debit card, a bank account or

a Venmo balance. Venmo prefunds payments using its own funds in order to make

funds available to Venmo recipients faster than otherwise would be

possible. However, in the event that the

funds are not received by Venmo from the payee’s financial institution (for

example, due to a chargeback or insufficient fund return), Venmo will not allow

the recipient to receive the payment (since the payment failed). [redacted] states that he did

not receive the $3,495.00 after he attempted to transfer the funds from his

Venmo account to his bank account. Venmo records show that these payments

initiated on November **, 2015 for the amounts of $500.00, $350.00, and $2645

were processed initially by Venmo, however Venmo subsequently received

notification from the original payee's bank that these payments with stopped or

the account has. Due to this, Venmo did not allow [redacted] to receive these

payments totaling $3,495.00.As such, Venmo will not

provide [redacted] with the $3,495.00, and requests for [redacted] to contact

his payment partner for these funds. We hope this helps to

explain the situation raised by [redacted].Regards,Venmo Compliance [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Someone has fraudulently broken into my account with Venmo and paid themselves $2995. Venmo send a form letter stating that my account was frozen, however my bank processed and reversed the order resulting in a $35 dollar fee. Venmo has no customer service via telephone and no person has responded to my numerous [redacted] emails. I've spent a couple days working through this and have had ZERO response from anyone at Venmo. This tech company is worrisome.Desired Settlement: I'de like my $35 dollar fee reimbursed as well as a phone call explaining why this has happened.

Consumer

Response:

At this time, my complaint, ID [redacted] regarding Venmo Inc. has been resolved.

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,[redacted]

Review: I had $900 that was supposed to be transferred into my checking account. This transaction was conducted on 11/**/2015. According to my confirmation it was to be in my account on 11/**/2015. As of 11/**/2015 it has not happened. I have reached out to the company on several occasions with no luck. Please help me. My transfer number is [redacted].Desired Settlement: I want to receive my money. $900 should not just be floating around. Come 12/*/2015 I will not be able to pay my rent because of this issue.

Business

Response:

December **, 2015[redacted]

[redacted]Venmo, LLC (“Venmo”) is in

receipt of [redacted] ([redacted]) complaint received via the Revdex.com dated November **,

2015 regarding Venmo. Please find our response to his concerns below as well as

background on Venmo. Venmo is a domestic

person-to-person payments service that allows individual Venmo users to send or

request payment from each other using our mobile application or through our

website. Payments may be funded with a credit or debit card, a bank account or

a Venmo balance. Venmo prefunds payments using its own funds in order to make

funds available to Venmo recipients faster than otherwise would be

possible. However, in the event that the

funds are not received by Venmo from the payee’s financial institution (for

example, due to a chargeback or insufficient fund return), Venmo will not allow

the recipient to receive the payment (since the payment failed). Mr. Goode states that he

never received the $900.00 after he attempted to transfer the funds from his

Venmo account to his bank account. Venmo records show that a payment was initiated

on November 20, 2015 for the amount of $900.00. Security flags were raised as a

result of this payment that resulted in it being held for review. Mr. Goode was

requested by Venmo to provide information for verification, for which he

supplied.Venmo records show this

review was completed and the $900.00 payment in question was processed successfully.

Based on this information, Venmo considers this complaint successfully resolved. Regards,Venmo Compliance [redacted]

Review: On 8/**/2015 Venmo charged my credit/debit card $2970.00

This was a total scam, I DO NOT have a Venmo account, nor do I do any business with Venmo. My bank has been notified, my card has been cancelled, and yet the very next day, they tried to debit my card again. I was lucky to have caught it the same day it happened because I checked my bank account and noticed the FRAUDULENT CHARGE. The number you call to try to contact them is nothing more than a recording asking you to leave a message or send an email, which I have done.Desired Settlement: I want these FRAUDULENT CHARGES reversed!!!

Business

Response:

[redacted]

** VenmoLLC (“Venmo”) is in receipt of [redacted]

[redacted] (“[redacted] ”) rebuttalcomplaint received via the Revdex.com dated 8/**/2015 regarding hercomplaints regarding her issues with Billing or Collection Issues. Please find our response to their concernsbelow as well as background on Venmo. Venmo is a domesticperson-to-person payments service that allows individual Venmo users to send orrequest payment from each other using mobile or website applications. Paymentsmay be funded with a credit or debit card, a bank account or a Venmo balance. Venmo makes funds available instantly to Venmo recipients. These actions are only processed by Venmo, based onthe initial request made by a Venmo user and if funds are available from thefunding method in question for that Venmo account. Venmo prefunds paymentsinitiated, however in the event that the funds are not received from the payeesdesignated financial institution, Venmo will reverse the payment from therecipient to prevent a loss to Venmo. Areview of the complaint filed by [redacted] confirms that [redacted] is not a registered Venmo accountholder and wasunable to locate any inquiries from [redacted] withthe contact details provided in her complaint. Venmo recommends that she contact Venmo Support so that we may lookinto her claim of fraudulent activity further. Venmo can be best reached at[redacted]. Venmolooks forward to hearing [redacted] and resolving the matter. Regards,VenmoCompliance [redacted]

Review: I received funds into my Venmo account and decided to "cash out" and have the funds transferred & deposited into my personal checking account.

Upon submitting this request, I received an email confirming my request and a estimated date I can expect to receive the funds into my account, which

was August **, 2014. It is now 3 days past that date I have received nothing. I never received any notification that my dellivery date has been delayed or my new delivery date/time, just absolutely nothing! What's even more infuriating and upsetting is that I have reached out to

them several times via email, via [redacted], and via contact link on their website, and all of my communications have gone ignored and unacknowledged.

I do not understand how a company that provides such a service to the American involving the transfer and exchange of currency is allowed to have only

email and [redacted] as a means of support/communication for their customers.Desired Settlement: IMMEDIATE completion of deposit, and an apology for ignoring all my communications

Business

Response:

[redacted]

[redacted] Please be aware that Venmo offices have moved from its previous location of [redacted] to its new location at [redacted]. [redacted]

Venmo LLC (“Venmo”) is in receipt of [redacted]’s (“[redacted]”) complaint received via the Revdex.com dated 08/**/2014 and 9/*/2014 regarding his complaint of non-receipt of funds. Please find our response to his concerns below.

Venmo is a P2P payments service that allows its users to send or request payments via text or email to other individuals. These actions are only processed by Venmo, based on the initial request made by a Venmo user and if funds are available from the funding method in question.

Upon further review of the Revdex.com complaint letter received for [redacted], he claims that he received an email confirmation noting the expected deposit date for the funds in question. Venmo records show the sender’s initial payment method did not have sufficient funds in the designated bank account to process the payment.

As such, Venmo could not process [redacted]’s deposit of the funds, and was [redacted] advised of such by Venmo’s Fraud group on 8/**/2014.

Please be advised that Venmo’s Fraud and Compliance group has conducted an investigation on [redacted]’s account, as well as the other related Venmo accounts in question, and have chosen to exercise our right to terminate our relationship with [redacted].

Regards,

Review: I've been emailing daily (over 10 emails at this point) and haven't not received a response.

I tried to cash out $975.00 on Friday, 9/** and it was estimated to be in my bank account on Monday, 9/** (please refer to Transfer#[redacted]). As of now, it is not in my bank account nor is it showing in my Venmo account.Desired Settlement: I just want the $975.00

Business

Response:

Review: I attempted to transfer money to my fiance through Venmo. I inadvertently charged her the amount I was going to sent her, so I immediately followed that request with one to send her the same amount to effectively cancel the prior transaction. This resulted in Venmo freezing our accounts, but not before they had removed the money from my fiance's account. So now she no longer has the money I inadvertently requested and I have no way to get it or repay her, as I had attempted to do. They requested documents, IDs and bank statements. This would be fine but time was of the essence or I would have originally just wrote her a check. A total of 11 emails between myself and my fiance went unanswered for over 24 hours. The company has no know phone number to contact, so you are at the mercy of their email response. They use twitter or email for customer support. Explaining the situation to support resulted in a carbon copy response to submit the requested documents from a "[redacted]". This seems to be the generic signature in every response. After a couple rounds of email back and forth, over 2 days, they agree to cancel the request and just return the money to my fiance's Venmo account for her to recoup the funds. This seemed acceptable until it took two more days to return to her account after cashing it out from Venmo. The day it was finally returned to her Venmo contacted her again to tell her she owes the company the amount she just cashed out, per their fix. Their reasoning, I have the same amount of money, as she just removed, to cash out of my account. They cannot even follow their own transactions they supposedly canceled to return her the money. Furthermore, their claim that I have this money available to me to cash out is false. There is nothing in my account and they insist she owes money. So now we are stuck waiting to email them to resolve alleged debt, which is the result of their poor accounting in their correction.Desired Settlement: This company, dealing with financial instruments, should be forced to have a phone contact option. Their inefficiency in response time and botched corrections when is "resolved" could easily be alleviated by a simple phone conversation. This system likely serves them well as they just hold the money, where they may invest and move it around during a drawn out resolution.

Business

Response:

[redacted]

[redacted] Venmo LLC (“Venmo”) is in receipt of [redacted]’s (“[redacted]”) complaint received via the Revdex.com dated 2/*/2015. [redacted]’s complaint references billing and collection issues. Please find our response to his concerns below as well as background of Venmo. Venmo is a domestic person-to-person payments service that allows individual Venmo users to send or request payment from each other using mobile or website applications. Payments may be funded with a credit or debit card, a bank account or a Venmo balance. Venmo makes funds available instantly to Venmo recipients. Received funds can be withdrawn to a US bank account or sent to other Venmo users. These actions are only processed by Venmo, based on the initial request made by a Venmo user and if funds are available from the funding method in question for that Venmo account. Venmo prefunds payments initiated, however in the event that the funds are not received from the payees designated financial institution, Venmo will attempt to recover the funds from another funding source to prevent a loss to Venmo. As the complaint states, [redacted] confirms he erroneously charged his payment partner. Venmo records show this charge was occurred on 1/**/2015 which resulted in Venmo prefunding the payment. To address this error, [redacted] immediately initiated a $1,500 payment back to his payment partner. These subsequent payments raised flags in the Venmo system and resulted in restrictions being placed on the [redacted]’s Venmo account as a security measure. Venmo records show that all inquiries related specifically to [redacted]’s Venmo account were addressed within the same day. [redacted]’s complaint demands Venmo to offer a phone option. Venmo does not currently offer phone support as we are a small team, however strives to answer inquires within a timely manner. Upon review of this complaint, Venmo maintains that any restrictions placed on Venmo accounts or payments are a security measure to keep the Venmo service a safe way to make payments, and feels that its overall same day response to [redacted]’s inquiries was within a timely manner. Regards, Venmo Compliance [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: An attempted money transfer to me through Venmo was not processed by Venmo. They kept my funds and did not transfer them to my bank, Soveriegn, in New York City. They have ignored my letters and return my e mails with a 'cannot reply' automated email. Furthermore, they are not available by phone; they have NO customer service phone and no way to resolve this egregious error which I believe is entirely their responsibility, that is costing me dearly. The complaint issue no. is: [redacted]. My associated Venmo email is [redacted]. My associated phone number or user ID is ###-###-####. At this time, I am unable to access my account and there is no way provided to request a password.Desired Settlement: This needs to be resolved immediately. All I am asking is that a rep. from Venmo contact me by phone or email, see above, and explain how they intend to transfer the funds to my bank.

Business

Response:

[redacted]

[redacted]Venmo LLC (“Venmo”) is in

receipt of [redacted] (“[redacted]”) complaint received via the RevDex.com dated 11/**/2015 regarding her Customer

Services Issues . Please find our response to her concerns

below as well as background on Venmo. Venmo is a domestic

person-to-person payments service that allows individual Venmo users to send or

request payment from each other using mobile or website applications. Payments

may be funded with a credit or debit card, a bank account or a Venmo balance. Venmo makes funds available instantly to Venmo recipients. These actions are only processed by Venmo, based on

the initial request made by a Venmo user and if funds are available from the

funding method in question for that Venmo account. Venmo prefunds payments

initiated, however in the event that the funds are not received from the payees

designated financial institution, Venmo will reverse the payment from the

recipient to prevent a loss to Venmo. As the original complaint

confirms, [redacted] is claiming that funds were frozen from her Venmo account

after her attempt to transfer these received funds to her bank account. [redacted] also claims the Venmo has not been responsive to her inquiries. Venmo

records show that [redacted] wrote in to Venmo Support on 11/**/2015. A Venmo

Support agent responded to her inquiry on the same day requesting [redacted] to

provide information in order for her Venmo account to be located. [redacted]

was able to provide the necessary information for her Venmo account to be

located on 11/**/2015 and Venmo Support responded accordingly with the

necessary next steps needed for [redacted]’s inquiry. No additional response

was ever received from [redacted] and thus a follow-up email was sent on

11/**/15 notifying her of this. A review of [redacted]’s

complaint regarding the funds she claims are being held, show that the transfer

[redacted] may have not provided a valid bank account information, which

resulted in the initiated transfer to fail. The funds remain on her open and

active Venmo account based on this information.Venmo Support has reached

out to [redacted] today, 12/**/2015, on the matter and recommends for [redacted] to confirm her bank

account information and contact Venmo Support in the event that she has any

questions related to her complaint. Regards,Venmo

Compliance [redacted]

Review: I am currently using Venmo to pay my friends and roommates for groceries, rent, etc. One day, Venmo freezes my account without a warning. I have funds in my Venmo account that I need to use to pay for rent and bills, which is now "frozen" and I am unable to use it in any way. I tried contacting Venmo through their chat, they said they will forward my issue to a different department. I emailed Venmo, they have not responded to me for over 5 days. Their phone number is non-existent and their customer service might be ran by one (1) person, whoever that is. Now I have funds stuck in the account that I can't withdraw, no money to pay for my rent, and this has caused much emotional distress.Desired Settlement: I would like to withdraw or receive the funds in my account.

Business

Response:

[redacted]

[redacted]Venmo LLC (“Venmo”) is in

receipt of [redacted]’s (“[redacted] ”)

complaint received via the Revdex.com dated 11/*/2015 regarding her Customer Services Issues. Please find our response to her concerns

below as well as background on Venmo. Venmo is a domestic

person-to-person payments service that allows individual Venmo users to send or

request payment from each other using mobile or website applications. Payments

may be funded with a credit or debit card, a bank account or a Venmo balance. Venmo makes funds available instantly to Venmo recipients. These actions are only processed by Venmo, based on

the initial request made by a Venmo user and if funds are available from the

funding method in question for that Venmo account. Venmo prefunds payments

initiated, however in the event that the funds are not received from the payees

designated financial institution, Venmo will reverse the payment from the

recipient to prevent a loss to Venmo. As the original complaint

confirms, [redacted] is claiming that was is unable to withdraw $2276.00 in funds from her Venmo account.

Furthermore, [redacted] claims that Venmo has been non-responsive to her

inquiries. Venmo records show that

Venmo Compliance reached out to [redacted] regarding potential policy violations

related sports betting/gambling activity on date 8/**/2015. Venmo would like to

note that prior to this communication with [redacted], her Venmo account balance was

$0.00 as 8/**/2015. Verification of her

account was requested as well as an explanation of the activity identified on

the account maintained by [redacted]. [redacted] complied with account verification

however the explanation that she provided regarding her Venmo account activity

was not consistent with the review conducted. This resulted in Venmo making the

decision to no longer offer its services to [redacted]. She was advised on this

on 9/*/2015. Based on this information,

Venmo feels that [redacted]’s complaint is resolved as her Venmo account balance

was at $0.00 since date 8/**/2015 and Venmo had communicated with [redacted] on

the decision to permanently close her Venmo account on 9/*/2015.Regards,Venmo

Compliance [redacted]

Review: They frozen my account without any notification or reason period!Desired Settlement: I would like to reuse my account, I didn't do anything except run my business for payments through this payment processor.

Business

Response:

I will be out of the office on 11/*/2015 with no access to email or phone. I will respond to your message upon my return on Monday, 11/**/2015. If you have an urgent compliance-related need in the meantime, please email [redacted]. Thanks, Leanna Venmo Compliance -- Leanna [redacted]

[redacted] direct: ###-###-#### [redacted]