Venmo Inc.

Review: Venmo froze my account due to what they consider "fraudulent" activities. They asked that I send in additional information like ID, Bank card and bank statement in order to unfreeze my account. I sent in all the documents they asked for and have not heard a reply. I sent a few emails requesting to solve this issue but I have yet to hear anything. Even the live chat said they can't help me. I have funds that I transferred to my bank using the venmo app and my funds are no where to be seen. This is theft!!Desired Settlement: At this point I don't care to have my account restored. I just want my funds returned to me via check or transfered into my bank.

Business

Response:

[redacted]

[redacted] RE: Revdex.com Complaint #[redacted] I am writing on behalf of [redacted], Inc. in response to your complaint regarding [redacted] Venmo product. You claim that your account has been frozen and you did not receive the $140.00 withdrawal to your Bank Account initiated on January **, 2016. Response On January **, 2016, you created a Venmo account (“Account”), at which time you agreed to the Venmo user agreement (“User Agreement”). On that same day, you added your Bank of the Sierra bank account (“Bank Account”) to your Venmo Account to be used for payments and withdrawals. Venmo is a domestic person-to-person payments service that allows individual Venmo users to send or request payment from each other using mobile or website applications. Payments may be funded with a credit or debit card, a bank account or a Venmo balance. Venmo makes funds available instantly to Venmo recipients. These actions are only processed by Venmo, based on the initial request made by a Venmo user and if funds are available from the funding method in question for that Venmo account. Venmo prefunds payments initiated; however in the event that the funds are not received from the payees designated financial institution, Venmo will reverse the payment from the recipient to prevent a loss to Venmo. As the complaint confirms, you attempted to cash out $140.00 from your balance, which came from payments you had received. Venmo had prefunded the payments received and in order to prevent fraud and help ensure the safety of the Venmo system, Venmo utilizes automated tools to scan transactions for potential fraudulent or high risk activity. The payments received and your subsequent attempted withdrawals to your Bank Account were identified by these tools as potentially high risk. The withdrawal was placed on hold until the matter could be investigated. We carefully considered a number of factors that, when viewed together, indicated that your Account, this withdrawal and the payments received from your Sender to your Account were high risk. These risk factors included: Your payment partner is associated with suspicious activity and is linked by device and IP to multiple other accounts that have sent or received payments that resulted in loss to Venmo. Based on our review, we determined that you had engaged in one or more restricted activities pursuant to Section D.12 of the User Agreement, including sending or receiving what we reasonably believe to be potentially fraudulent funds; using the service in a manner that may result in reversals; and controlling an Account associated to another account that has engaged in restricted activities. Venmo has canceled your $140.00 cash out to your Bank Account. Venmo will not be providing you with the $295.00 balance in your Account as we have reason to believe the funds were fraudulently gained based on the activity identified in his Accounts. Explanation of Closure Venmo’s actions in this matter were taken in good faith and within the terms set forth in the User Agreement as a reasonable measure to maintain the security of the Venmo system. Based on the information detailed above, we believe we had a reasonable basis for denying the withdrawal and placing the funds on hold. We offer our sincerest apologies for any difficulties you may have encountered while using our services. Please feel free to contact [redacted] Executive Escalations office at [redacted], should you have any questions or concerns, or if I can be of further assistance to you. Very sincerely yours, Kellie L[redacted] Executive Escalations. [redacted], Inc.

Review: Venmo has been a huge part of my life in a great way. Unfortunately, I have been really unhappy with their services. I recently tried to log into my account from my new phone and phone number. Not only did it not allow me to login but I was unable to change the password of login into it in any type of way.

Not only did this create a huge inconvenience, it also has NOT been resolved after 2 weeks of trying to email the company.

At this point I would like to have the money to my account, as the company promises.

Please Help

Business

Response:

[redacted]

[redacted]Venmo

LLC (“Venmo”) is in receipt of [redacted] (“[redacted]”) complaint

received via the Revdex.com dated 10/**/2015 regarding his complaints

regarding issues with Service Issues. Please

find our response to their concerns below as well as background on Venmo. Venmo is a domestic

person-to-person payments service that allows individual Venmo users to send or

request payment from each other using mobile or website applications. Payments

may be funded with a credit or debit card, a bank account or a Venmo balance. Venmo makes funds available instantly to Venmo recipients. These actions are only processed by Venmo, based on

the initial request made by a Venmo user and if funds are available from the

funding method in question for that Venmo account. Venmo prefunds payments

initiated, however in the event that the funds are not received from the payees

designated financial institution, Venmo will reverse the payment from the

recipient to prevent a loss to Venmo. As the original complaint

confirms, [redacted] is claiming both his bank and phone number had

changed and thus was unable to access his Venmo account. [redacted] claims that he

received no response from the Venmo Support team to assist him with his issue.

Venmo records show that the Venmo Support team responded to his inquiry on 10/**/15

with steps to gain access to his Venmo account. Records show that [redacted] was

able to successfully change his email address on his Venmo account. To date, no

additional inquiries have been made by [redacted], however in the event that he

is experiencing additional account issues, Venmo looks forward to assisting him

with a resolution and requests that [redacted] contact Venmo Support at [redacted].Regards,Venmo

Compliance [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

In the response from Venom it states two things are are false. The first false response was that they sent a response on 10-**-15. Not only did I NOT receive this message but I was only sent feedback email. Im having a little trouble with making sense of all of this because even if I was sent 1 email from them regarding the matter I sent a total of 3 emails regarding the matter. So that makes zero sense to me. The second false response is the change of my account information. I CANT LOGIN! Thats the issue so if I were able to change anything I would like to believe that I could log into my account.Again the account is only recognizing a number that is not in my possession any longer. Are there any ways that we could wipe that number out and my funds of $150.00 stay in the account?

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

[redacted]

[redacted]Venmo

LLC (“Venmo”) is in receipt of [redacted] (“[redacted]”) rebuttal complaint

received via the Revdex.com dated 10/**/2015 regarding his complaints

regarding issues with Service Issues. Please

find our response to their concerns below as well as background on Venmo. As the complaint rebuttal

states, [redacted] is

claiming changes in his contact information has resulted in his inability to

access his Venmo account. Venmo records show that the Venmo Support team has

made multiple attempts to reach out to [redacted] about his account issues to

both his current and previous email address. To date, no follow-up inquiries have been made by [redacted], and

Venmo does request [redacted] contact Venmo Support to help him with his account

access issues. [redacted] can contact Venmo Support at [redacted] and Venmo looks forward to

reaching a resolution on the matter soon.Regards,Venmo

Compliance [redacted]

Review: I have account with venmo. and I requested to cashout my account and I have yet to recieve my cashout and its been over a week. I also have had problems signing into my account due to fact that the company is not sending a validation code, and I have requested numerous of time help through emails and have yet to recieveany kind of response. This company is holding money that belongs to me and hoping I just go away so yhey can keep it. I am not the only customer this is happening to or has happened to. I guess they feel since they have no number for us to call or a place we can walk into and complain, that they can do whatever they want.Desired Settlement: I would like my cashout. I am only asking for funds that belong to me . This will be last time I ever use this company.

Business

Response:

VenmoLLC[redacted] April **, 2015 Revdex.com Complaint ResponseRe: [redacted]Case ID [redacted] Venmo LLC (“Venmo”) is inreceipt of [redacted]’s (“[redacted]”) complaint received via the Revdex.comdated 4/*/2015 regarding his complaint of Refund or Exchange Issues andnon-response from Venmo. Please find our response to [redacted]’s concernsbelow as well as background on Venmo. Venmo is a domesticperson-to-person payments service that allows individual Venmo users to send orrequest payment from each other using mobile or website applications. Paymentsmay be funded with a credit or debit card, a bank account or a Venmo balance. Venmo makes funds available instantly to Venmo recipients. These actions are only processed by Venmo, based onthe initial request made by a Venmo user and if funds are available from thefunding method in question for that Venmo account. Venmo prefunds paymentsinitiated, however in the event that the funds are not received from the payeesdesignated financial institution, Venmo will reverse the payment from therecipient to prevent a loss to Venmo. As the complaint confirms, [redacted]attempted to cash out his $1,750.00 balance from two payments he received on3/**/2015 which were prefunded by Venmo. Security flags were raised whichresulted in the payments being held. On 4/*/2015, Venmo received notification thatthe payments in question were not authorized. As Venmo had initially prefundedthe two payments, Venmo reversed the $1,750.00 received on [redacted]’saccount to prevent a loss to Venmo. Based on a review, Venmo regrets to inform thatwe can no longer offer services to [redacted] and considers that matterresolved. Regards,VenmoCompliance [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

The buisiness failed to disclose that they emailed me stating that the cahout had been done and have even issued me a bank transaction number for the cashout. So upon recieving that bank transaction code from the venmo company , I then released the items and service to the customer. Venmo should never said they sent my cashout and issued me a number for it. So as to my understanding , when they said they issued my cashout and gave me a number for it, I then fullfilled my end of thne agreement with the customer. Venmo should have said the cashout is on hold or some kind of explanantion, but never once did I recieve any kind of communication fro them , just we are working on the problem. Since Venmo said they cashed me out and gave me a bank transaction number for it then they should bre responsible for it. Either way they are in the wrong . Beacause they lied and said they issued the cashout when they never had. This is what the company sent me. So upon recieving this I relesed products and service.

[redacted]

Review: My identity was stolen in May 2015 and one incident involved my Venmo account. In this incident, someone sent $2700 from my account. I contacted my bank to notify them that this was an unauthorized transaction, and the transaction was reversed on the bank side. Shortly after, my Venmo account was frozen by Venmo, with a balance of $71.03. Because my account is frozen, I am unable to add my new checking account ( I had to have my original checking account closed because of the identity theft) and cannot cash out my $71.03. I contacted them from this original Venmo account on three separate occasions (May **, 2015, June *, 2015, September **, 2015) and followed up on each of these requests with absolutely no response from Venmo. In an attempt to resolve this issue myself somehow, I created a new Venmo account with another email address. This account was frozen the next day, and I received a message from Venmo on September **, 2015 asking me to provide identifying information to confirm my account. I did so and included an explanation of the issue with my original account, suggesting they could rather just cancel this new account and unfreeze my original account. I heard back from them on September **, 2015 advising me that they had frozen the new account and unfrozen the original account. I attempted to use the original account, but it was still frozen. I have responded to that message twice now (September **, 2015 and November *, 2015) and have received no response from them.Desired Settlement: I want a refund of my balance of $71.03 and both of my accounts closed.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I had $1133.00 transferred to me from a third party through Venmo. Venmo confirmed the receipts and my later instructions to transfer the funds to my bank account. The next day they said that my account was frozen for some unspecified security issues. They asked me a couple of questions that I immediately answered. The funds were due into my bank account yesterday but they have yet to arrive. Venmo now says that my account has been permanently deactivated. I have received no explanation of any detail and I have received no explanation of where my money went. It seems as though they have seized it for their own account.Desired Settlement: I want my money. $1,133.00

Business

Response:

[redacted]

[redacted] RE: Revdex.com Complaint #[redacted] I am writing on behalf of PayPal, Inc. in response to your complaint regarding PayPal’s Venmo product. Your complaint states that you received $1,133.00 in funds via Venmo on March *, 2016 for items you sold, and you initiated a withdrawal to your bank account on the same day. You state that your account has been frozen and these funds have not been released to you. Description of Relief At the outset, it is important to note that on March **, 2016, we reversed the $1,133.00 USD in funds back to the sender’s original payment instrument. Response On January *, 2016, you created a Venmo account (“Account”), at which time you agreed to the Venmo user agreement (“User Agreement”). On the same day, you added your [redacted] bank account (“Bank Account”) to your Venmo Account to be used for payments and withdrawals. On March *, 2016, you received two payments totaling $1,133.00 from your senders. On the same day, you initiated a withdrawal of these funds to your Bank Account. As the complaint confirms, [redacted] participated in prohibited activity by conducting non-approved business activity on Venmo. Venmo does not permit merchants to make sales via Venmo, nor do we offer buyer or seller protection. Business usage of Venmo requires an application and explicit authorization, for which [redacted] did not have. Venmo does not offer any seller or buyer protection programs. The enclosed article is available by clicking the Security link at the bottom of the Venmo website and states, Avoid payments to people you don’t know, especially if it involves a sale for goods or services (like event tickets and Craigslist items). These payments are potentially high risk, and you could lose your money without getting what you paid for. We don’t permit merchants to make sales via Venmo, nor do we offer buyer or seller protection. In addition, the User Agreement states that Venmo “does not have any control over any products or services that are paid for with our services and Company cannot ensure that any party you are dealing with will actually complete the transaction or is authorized to do so.” User Agreement at Section D (20). Venmo records support that the funds related to the payments received by [redacted] raised multiple security flags that resulted in his transfer being held. Based on our review, we determined that [redacted] had engaged in one or more restricted activities under the Venmo User Agreement including conducting non-approved business activity on Venmo, sending or receiving what we reasonably believe to be potentially fraudulent funds with an account associated that has engaged in restricted activities, and participating in a payment that may result in reversals. As a result, we cancelled the withdrawal to [redacted]’ Bank Account and reversed the $1,133.00 in funds to the senders’ original payment instruments as permitted under Section D.15 (b) of the User Agreement. Venmo recommends that [redacted] follow up with his customer and regrets that we can no longer offer him the Venmo service. Explanation of Closure Venmo’s actions in this matter were taken in good faith and within the terms set forth in the User Agreement and Security Disclosures as a reasonable measure to maintain the security of the Venmo system. We had a reasonable basis for holding the withdrawal for further review. As the funds have been reversed back to your Senders’ original payment instrument, we consider this matter resolved. We offer our sincerest apologies for any difficulties you may have encountered while using our services. Please feel free to contact PayPal’s Executive Escalations Office at [redacted], should you have any questions or concerns, or if I can be of further assistance to you. Very sincerely yours, Kellie L[redacted] Executive Escalations PayPal, Inc.

Review: For no reason, with no proper explanation my account was frozen by the company after I made a perfectly legal $1,000 transfer with a friend who had accidentally tranferred the $1,000 to me when he only wanted to send $1 to see if it works (which I had done to him prior). After myself and the recipient of the $1,000 transfer followed all of the steps to unfreeze our accounts (which we did successfully) the $1,000 in question is still nowhere to be found! Not in his venmo account, not in mine! Not in his bank account, not in mine. This after venmo wrote is an e mail saying the money would be in our accounts by today!Desired Settlement: I want the $1,000 transfer to either be transferred back to me or to my friends account! This has been on an going issue since January [redacted] and it needs to be resolved now!

Business

Response:

[redacted]

[redacted] RE: Revdex.com Complaint #[redacted] I am writing on behalf of [redacted], Inc. in response to your complaint regarding [redacted]’s Venmo product. You state that you initiated a $1,000.00 payment from your Venmo Account that your designated recipient has not yet received and that your account was “frozen.” Response On December **, 20**, you created a Venmo account (“Account”), at which time you agreed to the Venmo user agreement (“User Agreement”). On the same day, you added your [redacted] account and [redacted] Card to your Venmo Account to use as funding sources for future purchases. On January **, 2016, you received a $1,000 payment from your sender (“Sender”). On January **, 2016, you initiated a $1,000 payment of these funds back to your Sender and the funds were committed to your Sender’s account on that date. We apologize but due to commitments in our Privacy Policy we cannot provide you any information relating to your Sender’s account or what happened to this payment once it was received by your Sender. Because your Venmo Account was new and sending and receiving high dollar amounts, on January **, 2016, so that we could verify your identity, we “froze” your Account which prevented you from sending or receiving funds. Please note that the User Agreement at Section D(**)(b) permits Venmo to take this action. We sent you notice on that same date that your Account was “frozen” and asked you to provide us a government issued ID, a statement from a bank you have on your account and a copy of the debit and credit cards added to your Venmo Account. On January **, 2016, you provided the requested information allowing us to verify your identity and lift the restriction on your Venmo Account. You closed your Account on January **, 2016. Explanation of Closure Venmo acted in good faith and within the terms of our User Agreement in placing a restriction on your Account so that we could verify your identity. As soon as you provided the requested information, Venmo lifted this restriction and provided you full access to your Account. Due to commitments in our Privacy Policy, we cannot provide you any information related to your Sender’s Account. If your Sender contacts us directly, we will gladly answer any questions or concerns they have. We offer our sincerest apologies for any difficulties you may have encountered while using our Venmo service. Please feel free to contact [redacted]’s Executive Escalations Office at [redacted], should you have any questions or concerns, or if I can be of further assistance to you. Very sincerely yours, Kellie L[redacted] Executive Escalations Tell us why here...

Review: Venmo is a third party company for money transfers. When I had my mother send me emergency funds over the app I expected to be able to access them that day as they were emergency funds. After being locked out after she'd already sent me the money so I couldn't send it back we were stuck. I started to contact them at that point to which they waited four hours to respond. By the time I was allowed to access my account the funds would not be available until two days later. Essentially creating an eradicating the reason for their involvement in the first place. I emailed them several times asking them to call me because they were ignoring all of my emails. They emailed me back yesterday saying that they don't call people. It's not their policy, and even though they were at fault could not help me to remedy the situation at all by sending the money out yesterday like it should have been. I emailed them back asking to speak with a [redacted] via email if no one could call and they've ignored me. Financial institutions need to be help accountable for lapses in software and service. Also reachable by something other than email.Desired Settlement: I want them to be held accountable. I want them to have some way of being reachable. This is the kind of thing that uber is being sued for in SF and LA. Online businesses should be held just as accountable as brick and mortar. I want a formal apology, I want them to be required like any other financial institution to have a phone center and be held accountable, and for my overdraft fee refunded from them.

Business

Response:

VenmoLLC[redacted]

[redacted] April **, 2015 Revdex.com Complaint ResponseRe: [redacted]Case ID [redacted] Venmo LLC (“Venmo”) is inreceipt of [redacted]’ (“[redacted]”) complaint received via the Revdex.com dated4/*/2015 regarding her complaint of Customer Service Issues. Please find our response to [redacted]’concerns below as well as background on Venmo. Venmo is a domesticperson-to-person payments service that allows individual Venmo users to send orrequest payment from each other using mobile or website applications. Paymentsmay be funded with a credit or debit card, a bank account or a Venmo balance. Venmo makes funds available instantly to Venmo recipients. These actions are only processed by Venmo, based onthe initial request made by a Venmo user and if funds are available from thefunding method in question for that Venmo account. Venmo prefunds paymentsinitiated, however in the event that the funds are not received from the payeesdesignated financial institution, Venmo will reverse the payment from therecipient to prevent a loss to Venmo. The BetterBusiness Bureau complaint letter received for [redacted], claims she was to access her Venmo account which resulted in herability to not to access available funds until two days later. Venmo records show VenmoSupport had been in communication with [redacted] to assist with her inquiryin little over half an hour from when her inquiry was received. The reviewsupports that [redacted] was unable to access her Venmo account as a result ofher obtaining a new mobile phone that she was unable to initially authenticatethrough Venmo’s security measures. Venmo Support did work with her to resolveher access issues,. Venmo apologizes for herfeeling that responses received were not timely, however does not feelresponsible for overdraft fees incurred to [redacted] as cashout timeframesare dictated by the [redacted],was notified of both by a Venmo Support [redacted] on 4/*/2015. Based on thereview of this complaint, Venmo appreciates [redacted] as a customer and considersthis issue resolved. Regards,VenmoCompliance [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

While the first response from the customer support came a little over a half our later, I responded within 15 minutes, the next response was not for another 2 hours. That was the email that contained the access code for my account. Making this particular delay the one that caused me to not be able to "Cash out" in time to meet that days deadline. A [redacted] did get back to me 7 days later, once I'd filed a complaint with the Revdex.com. And explained that they do not have a large enough team to be handling the business they do but are "working on it"Again this is a principal issue of not having the adequate support team for people to be able to access their money in a timely manner. Their zero liability take of "Sorry you feel that way it's not our responsibility to make sure our company functions properly". Is absurd. I just want them to be held to legitimate standards, with disclaimers that the support team is understaffed on their website so that people go into it knowing that. They are also the only company I've ever heard of handling third party money with no direct method of contact.In closing their response to my complaint was" We're aware that our system doesn't work, but here's why it's not our fault" And that's simply unacceptable.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I lost my debit card and was trying to transfer funds to another debit account of mine (both are attached to my Venmo). I didn't think I could Venmo myself, so I paid $1,000 to my Venmo friend, [redacted]. [redacted] then paid the $1,000 back to me. I did not cash-out however once I saw the app notified me the transfer would take 3-5 days. Our assumption was that the funds would stay in [redacted]'s Venmo account.

I then received the an e-mail from Venmo notifying me that the orginal payment could not be funded, they had paid [redacted] $1,000 on my behalf, and I needed to reimburse them before my account would be unfrozen. This is where it gets messy. I complied with the instructions to re-activate my account, however [redacted] never received $1,000 from Venmo and the original payment I made to her seems to have evaporated. She has neither sum in her account and I am now out $1,000. Both [redacted] and I have tried repeatedly since February [redacted] to resolve this issue with Venmo, however they are not responsive via the general customer support email address and their official policy is to not use the phone for customer support purposes.Desired Settlement: In addition to being fully reimbursed in a timely manner, I would like to track down this sum of money, have someone from Venmo explain to me where it is sitting and why it manifested this way so I can avoid it in the future.

Business

Response:

Venmo LLC[redacted] March *, 2015 Revdex.com Compliant ResponseRe: [redacted]Case: [redacted] VenmoLLC (“Venmo”) is in receipt of [redacted]’s (“[redacted]”) complaint received via the BetterBusiness Bureau dated 3/*/2015 regarding her complaint of her funds missing andnon-response from Venmo. Please find ourresponse to his concerns below. Venmo is a P2P paymentsservice that allows its users to send or request payments via text or email toother individuals, and is designed for payments between friendsand people who trust each other. Theseactions are only processed by Venmo, based on the initial request made by aVenmo user and if funds are available from the funding method in question forthat Venmo account. Venmo prefunds payments initiated, however in the eventthat the funds are not received from the payees designated financialinstitution, Venmo will reverse the payment from the recipient to prevent aloss to Venmo. The complaint claims that [redacted] had contacted Venmo regarding her missing $1,000 payment and has receivedno response. Venmo records show that [redacted]initiated a payment for $1,000 on 2/*/2015 from her designated [redacted]account. This $1,000 [redacted] payment was prefunded to [redacted]’s paymentrecipient by Venmo. Venmo records further support that this payment recipient[LY1] received the payment and immediately sent the $1,000 back to [redacted]’sVenmo account on 2/*/2015. Venmo records show [redacted] then initiated a cashedout for the prefunded $1,000 to her 1st Bank bank account on2/*/2015. Venmo received notification from[redacted]’s [redacted] that she did not have sufficient balance in heraccount to process the $1,000 payment; resulting in a loss to Venmo. In linewith the terms of our User Agreement, Venmo made recovery efforts on 2/**/2015,which failed and an additional recovery attempt on 2/**/2015, which was successful.The recovery effort resulted in the resolution of loss incurred to Venmo by [redacted] not having sufficient balance in her account to fund the original$1,000 payment initiated by her. Based on a review of [redacted]’scomplaint filed, Venmo does maintain that [redacted] is not owed any funds asthe above referenced timeline of transactions support this. Venmo Support teamhas been in communication with [redacted] on dates 2/**/2015, 2/**/2015, and3/*/2015 attempting to clarify the confusion [redacted] may have on thematter. Venmo does feel that [redacted]’s overallcomplaint has been addressed appropriately and considers this matter resolved.Venmo appreciated that [redacted] continues to use Venmo and values her as acustomer. Regards,Venmo Compliance [redacted] [LY1]Pleasedo not include any other Venmo users names in a complaint. This is due toprivacy reasons. Thanks and please LMK if you have questions.

Review: My minor age son opened a Venmo account on 7/**. He received $215 into his account for the sale of a clothing item. He set up his bank account and requested a transfer of that money to his bank account. The transfer was cancelled. He does not know why. The money no longer shows in his Venmo account. His account has been frozen.

He and I have tried repeatedly to contact Venmo to resolve this problem. Venmo responded once to say the money was transferred. We have informed them that my son did not receive the money. I have verified this with his bank.Desired Settlement: Resolution will be the $215 he was paid is delivered to his bank account promptly.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: There was an unauthorized charge made on my venmo account. I immediately reported it to my bank, who did a thorough investigation and found the charge to be fraudulent. However, venmo is staying I am still responsible for the charges and if I don't pay them, they will put it to collections and therefore effect my credit score. I am the victim of fraud. I should not Have to pay back charges that were unauthorized nor should this effect my credit in any way.Desired Settlement: For venmo to not go after the victim for the charges that my bank already investigated as a fraud charge and for this to not go on my credit or my credit to be effected in any negative way due to someone else's illegal actions. They need to demand the money back from the recipient who stole the money, not hold the victim responsible and effect their credit In the meantime.

Business

Response:

[redacted]

[redacted]October [redacted] 2015[redacted]

[redacted]Venmo LLC (“Venmo”) is in

receipt of Stacy [redacted] (“[redacted]”) complaint received via the Revdex.com

dated 10/*/2015 regarding her complaints regarding his issues with Billing or

Collection Issues. Please find our

response to their concerns below as well as background on Venmo. Venmo is a domestic

person-to-person payments service that allows individual Venmo users to send or

request payment from each other using mobile or website applications. Payments

may be funded with a credit or debit card, a bank account or a Venmo balance. Venmo makes funds available instantly to Venmo recipients. These actions are only processed by Venmo, based on

the initial request made by a Venmo user and if funds are available from the

funding method in question for that Venmo account. Venmo prefunds payments

initiated, however in the event that the funds are not received from the payees

designated financial institution, Venmo will reverse the payment from the

recipient to prevent a loss to Venmo. As the original complaint

confirms, [redacted] is claiming a payment initiated in the amount of $400

was not authorized. A review of her claim has been completed and Venmo records

show that [redacted] opened her account on 8/*/2013, and made 4 payments from

that particular payment instrument ending [redacted] on dates:8/**/2015 for $400 with note “Half Deposit” – (payment claimed as unauthorized by [redacted])8/*/2015 for $5.00 with note” HARDDDDD case”6/**/2015 for $10.00 with note “Yummy for my tummy!!”2/*/2015 for $34.00 with note “La fit” Records also show, that [redacted] had successful transactions with the same payment recipient who received

this $400.00 payment [redacted] claims was unauthorized on the following dates

in 2015: 8/*/2015 for $415 with note “Rent for August-half month”7/*/2015 for $825 with note “July rent” 6/*/2015 for $825 with note “June rent” 5/*/2015 for $825 with note “May 2015 rent”4/*/2015 for $800 with note “Rent minus $25”3/*/2015 for $825 with note “Rent” 2/*/2015 for $800 with note “Rent minus $25 for last month”(additional transactions made with same payment recipient in 2014)These payments support that

the $400 payment was authorized by [redacted] as she showed previous use of

that payment instrument on Venmo and consistent payments with her payment

partner in question. [redacted] disputed this charge with her bank which

subsequently has resulted in a $400 loss to Venmo. Based on information, Venmo

is unable to conclude that the $400 payment [redacted] disputed was

unauthorized and has chosen to close [redacted]’s Venmo account based on her erroneous

claim that the $400 payment was not authorized. Furthermore, [redacted] is

obligated to settle her outstanding $400 debt due as a result of this dispute

by going here: [redacted] as stated in the Venmo User Agreement (Section C.1.g). Regards,Venmo

Compliance [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

From what I understand, the response indicates that I am still being held responsible for a charge that I did not authorize. Further, just because Venmo provies a list of past transactions made by and to others, does NOT by any means, prove that the current one that is being disputed was authorized. The information that Venmo provided are single situations that include transactions to other parties and have absolutely nothing to do with the current disputed $400 case. Stating/listing that there were transactions in the past that were made mean nothing and prove nothing. There is nothing that Venmo has to prove beyond a reasonable doubt or that would hold up in a court setting or with a lawyer/attorney that prove that I authorized the transaction. Finally, I have stated several times that I did not authorize it, my bank has looked into the situation and has rectified the situation on their end, and Venmo needs to stop allowing staff (documented and by the name of Clay) threaten me with sending my "bill" to collections, as they have done recently. An unauthorized charge should not be sent to collections to therefore ruin my credit, as I am not paying for a charge I did not authorize.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Venmo states that "Venmo records show that [redacted] initiated this payment," however Venmo has no actual proof of this, and therefore their statements include assumptions with nothing substantial. Additionally, all of the information that they initially gave are statements that are from assumptions from past transactions. Venmo does not show or prove beyond a reasonable doubt or with any inclusive information that would hold up in court that their assumptions are indeed correct. Further, because there is no actual proof to be given, the assumptions that are being made based on previous transactions are inconclusive and unsubstantiated. Specifically, previously when Venmo went on to list other transactions to other individuals to prove a point, the problem with their accusations is that those transactions have absolutely nothing to do with this case. Also, just because a previous transaction has been authorized, does not mean that the next one, on a completely different day, and to a completely different person was also authorized. Overall, the information that Venmo is basing their assumptions on is erraneous and they continue to provide no substantial information about their case.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

[redacted]

[redacted]Revdex.com Compliant Rebuttal ResponseRe: [redacted] Case ID [redacted]Venmo LLC (“Venmo”) is in

receipt of [redacted] ([redacted]”) complaint rebuttal received via the RevDex.com dated 10/**/2015 regarding her complaints regarding her issues

with Billing or Collection Issues. Please

find our response to their concerns.As the original complaint

confirms, [redacted] is claiming a payment initiated in the amount of $400

was not authorized. A review of her claim has been completed and Venmo records

show that [redacted] initiated this payment. Venmo does not process any

payments without this action being initiated by the Venmo accountholder (in

this instance [redacted]) and does have evidence to support this claim, and has

been used as evidence in previous court ordered inquiries.Based on this information,

Venmo is still unable to conclude that the $400 payment [redacted] disputed was

unauthorized and has chosen to close [redacted]’s Venmo account based on her erroneous

claim that the $400 payment was not authorized. Furthermore, [redacted] is still

obligated to settle her outstanding $400 debt due as a result of this dispute

by going here: https://venmo.com/addfunds as stated in the Venmo User Agreement (Section C.1.g). Regards,Venmo

Compliance [redacted]

Review: On September *, 2015, I sent a rent payment over $1300 to my landlord (A Venmo Account Holder) and that was processed by Venmo on September [redacted]. Those funds were never processed as "Completed" to the recipient (My Landlord) by Venmo. For the last several days I have had a constant back and forth by e-mail with the Venmo Support Department to get them to process that payment as "Completed". Their response has been to ignore my complaint and detailed corrections of transactions they made errors on. I have done my due diligence. Why can't they?Desired Settlement: I request that Venmo refund my money immediately due to their error.

Business

Response:

[redacted]

[redacted] VenmoLLC (“Venmo”) is in receipt of [redacted] ([redacted]”) complaint received via the Revdex.comdated 9/**/2015 regarding his complaints regarding his issues with Billing orCollection Issues. Please find ourresponse to their concerns below as well as background on Venmo. Venmo is a domesticperson-to-person payments service that allows individual Venmo users to send orrequest payment from each other using mobile or website applications. Paymentsmay be funded with a credit or debit card, a bank account or a Venmo balance. Venmo makes funds available instantly to Venmo recipients. These actions are only processed by Venmo, based onthe initial request made by a Venmo user and if funds are available from thefunding method in question for that Venmo account. Venmo prefunds paymentsinitiated, however in the event that the funds are not received from the payeesdesignated financial institution, Venmo will reverse the payment from therecipient to prevent a loss to Venmo. As the original complaintconfirms, [redacted] is claiming that a rent payment for the amount of $1330 was initiated tohis payment partner that was successfully processed on 9/*/2015, however wasnot received by [redacted]’s payment partner. Records show that the paymentinitiated on 8/*/2015 for the amount of $1,335.00 was to [redacted]’s paymentpartner and prefunded by Venmo. Venmo subsequently received notification from[redacted] bank that this payment failed due to insufficient funds. As thispayment was prefunded by Venmo, this failed payment resulted in a loss toVenmo. On 8/**/2015, Venmo made afailed recovery effort to recoup the $1,335.00 in funds [redacted]’s owed toVenmo. The charge request for $1,335.00 on 9/*/2015 from [redacted]’s paymentpartner was rejected, as [redacted]’ Venmo was not in good standing due toinsufficient funds. On 9/*/2015, Venmo made successful recovery efforts on theloss incurred by [redacted]. A comprehensive review of[redacted]’ Venmo account supports that a history of consistent recoveryefforts made by Venmo to recoup losses due to failed bank payment notificationsreceived. Based on this, Venmo has made the decision to no longer offer itsservices to [redacted] and considers this issue resolved. Regards,VenmoCompliance [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

In my Venmo transaction statement prior to the incident whereas Venmo claims they recovered funds for 8/*/015. My May **, 2015 transaction states Venmo refunded my May Rent payment back to "[redacted]" instead of back to my bank account. I checked with a bank representative on September **, 2015 as we both went over the transactions that happened in May 2015. There was no refund of the May Rent amount back to my bank account. I quickly contacted Venmo support by email, their only means of communication, on September **, 2015 and asked them what was "[redacted]" was and did they refund my "May Rent" back to my bank account and their support representative sent this:"You tried to send money to your own e-mail address on 5/**. This isn't allowed due to compliance reasonings. It was flagged and we then cancelled the payment. Please note that you were not refunded, the debit was cancelled. You weren't charged and therefore you were not refunded. I'm sorry for the confusion as these are our internal tools and not the usual customer facing information." That all sounds like a software error. Also, the transactions for May **, 2015 showed two (2) completed transactions for May Rent that Venmo took from my bank along with a "fictitious [redacted]" payment. My concern is what type of accounting Venmo is doing for it's customers when a so called "Recovery" is not Justified. As far as I know, Venmo took my "September Rent" to pay a fictitious "[redacted]" account. The math does not add up. Their claim on a recovery of funds is "bogus". As far as severing ties with my account, Venmo is doing this because they are fraudulent and like to steal other people's money based on "fuzzy math" with immediate access to their app. or a website users' bank account plus [redacted] account. All that said I am not satisfied at all with their lame response to my complaint. I am currently facing an Eviction based on their dishonest practices. Their "Compliance Reasonings",which is spelled incorrectly, and that "flagged" statement doesn't justify Venmo not doing their "Due Diligence" to track every transaction to it's fullest and if that's not done: Venmo is stealing money! Enough said.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

[redacted]

[redacted]Venmo

LLC (“Venmo”) is in receipt of [redacted] ([redacted]”) rebuttal complaint received via the RevDex.com dated 10/*/2015 regarding his complaints regarding his issues with Billing

or Collection Issues. Please find our response

to their concerns below.[redacted]’s rebuttal claims

that recovery efforts made by Venmo are bogus. Venmo User Agreement (Section

C.1.g) explains the following around its recovery efforts:You agree to allow Company to recover any amounts due to

Company by debiting your balance. If there are insufficient funds in your

balance to cover your liability, you agree to reimburse Company through other

means. If Company is unable to recover the funds from your primary funding

source, Company may attempt to contact you, Company may recover the funds from

your alternate funding sources, or may take other legal actions to collect the amount

due, to the extent allowed by applicable law.A comprehensive review of

[redacted]’ Venmo account supports that a history of consistent recovery

efforts made by Venmo to recoup losses due to failed bank payment notifications

received. Payments initiated by [redacted] on dates: 6/*/2015, 6/**/2015,

7/*/2015, 8/*/2015 all resulted in insufficient funds notifications from [redacted]’ banking institution, Navy Federal Credit Union. Records also show that

when Venmo was able to successfully recover losses incurred from these failed

bank payments from his alternate funding source on dates: 6/**/2015, 7/*/2015,

8/*/2015, and 9/*/2015. After the last successful

recovery effort, [redacted] again attempted two failed payments to his payment

recipient on 9/21/2015 and 9/22/2015 that failed. Venmo has successfully

recovered all losses incurred by [redacted] failed bank payments due to

insufficient funds and does not owe [redacted] any outstanding funds. Based on this, Venmo still

maintains its decision to no longer offer its services to [redacted] and

considers this issue resolved. Regards,Venmo

Compliance [redacted]

Review: I was alerted by my bank at 6 am on February **, 2015 that my checking account was overdrawn by over $1,500. I immediately checked to see the issue and it was venmo payment to a mystery person. Upon further investigation I learned that a person set up a fake account and somehow gained access to my account and paid himself $2,500. I initially called my bank who informed there was nothing they could do until the transaction posts to my account (was processing at the time). So next I went to Venmo's website. I submitted several emails to [redacted] explaining my situation. I even gave them the details with the fake email and such. No responses to my several emails. I also called and left two voicemails, while calling several other times to see if someone would answer. The phone number itself was not given on the web site. I had to dig a little on [redacted] to find the number. Growing more frustrated, I took to the company's [redacted] page and requested that someone contact me regarding my issues. I even posted to the company's twitter account. I have not heard one thing from the company. Not one response.Desired Settlement: I would like to know how my account was accessed. Will this happen again? What controls are inplace to prevent this again? My bank will reimburse me for my loss (hopefully), but I also dont have access to any of my cash until my bank determines that the transaction was fraudulent. This is a huge inconvenience.

Business

Response:

[redacted]

[redacted] Venmo LLC (“Venmo”) is in receipt of [redacted]’s (“[redacted]”) complaint dated 2/**/2015 received via the Revdex.com. The complaint references Billing or Collection Issues. Please find our response to his concerns below as well as background on Venmo. Venmo is a domestic person-to-person payments service that allows individual Venmo users to send or request payment from each other using mobile or website applications. Payments may be funded with a credit or debit card, a bank account or a Venmo balance. Venmo makes funds available instantly to Venmo recipients. Received funds can be withdrawn to a US bank account or sent to other Venmo users. As the complaint states, [redacted]’s Venmo account was accessed and an unauthorized payment was initiated on 2/**/2015. Records show that the Venmo Support team had been in communication with [redacted] on the matter as of 2/**/2015, the initial date [redacted] made inquiries to Venmo. While Venmo cannot speak to specific details of its existing controls, Venmo is actively looking into the matter of how [redacted]’s account was accessed, and can confirm that keeping Venmo a safe place to make payments is of the highest importance to Venmo. Venmo records show that no funds were received from [redacted]’s designated bank account to fund this unauthorized payment., and that Venmo took a loss. Records also show that [redacted] requested his Venmo account to be cancelled and [redacted] has been notified of the completion of his request on 2/**/2015. Venmo maintains that [redacted]’s overall complaint has been addressed and apologizes for any inconvenience experienced pertaining to this matter. Venmo is sorry to have lost [redacted] as a customer and hopes that he will reconsider using the Venmo services again. Regards, Venmo Compliance [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Received a $100 payment for dinner, $30 of which was donated to [redacted] valley earthquake relief on May [redacted]. Upon receipt, I cashed out the remaining $70 of this payment, and forgot about it. Days later, I tried to send a coworker money for lunch, and found that my venmo account was frozen. I had never been notified of this either in email, or within the app. I then checked my bank account and noticed that the $70 cash out from May [redacted] had never reached my bank account. I wrote in on May [redacted] regarding the matter, and got an automated customer service response. I wrote in again on May [redacted] and [redacted] with no response. It is highly suspect and unprofessional to simply not respond to users, and even more so when you have taken money from them.Desired Settlement: Refund of the $70 cash out that was never completed, notified about, or responded to customer service inquiries regarding.

Business

Response:

[redacted]

[redacted] VenmoLLC (“Venmo”) is in receipt of [redacted] (“[redacted] ”) complaintreceived via the Revdex.com dated 8/**/2014 regarding his complaintregarding his issues with the Billing or Collection Issues. Please find ourresponse to their concerns below as well as background on Venmo. Venmois a domestic person-to-person payments service thatallows individual Venmo users to send or request payment from each other usingmobile or website applications. Payments may be funded with a credit or debitcard, a bank account or a Venmo balance. Venmo makes funds available instantly to Venmo recipients. These actions are onlyprocessed by Venmo, based on the initial request made by a Venmo user and iffunds are available from the funding method in question for that Venmo account.Venmo prefunds payments initiated, however in the event that the funds are notreceived from the payees designated financial institution, Venmo will reversethe payment from the recipient to prevent a loss to Venmo. A review of the complaintconfirms that Venmo records show [redacted] ‘s continued participation in unusual payment activity. Based on acomprehensive review of his Venmo account, Venmo made the decision return the$100 payment referenced back to original funding instrument as well as nolonger offer its services to [redacted]. [redacted] was notified of the results of the review of thiscomplaint on 8/**/2015. Based on this information, Venmo considers this issueresolved. Regards,VenmoCompliance [redacted]

Review: I had 3 transaction was initiated from Venmo which is $1,380.00; $2,800.00; $758.00 on Apr. [redacted], and thought fund will be released to my bank account on Apr. [redacted] based on Venmo policy: [redacted]

However, until today which is Friday night, 3 business days passed, I have not seen any fund released from Venmo. I did not have notification or email from Venmo regarding the withdraw, even though my bank account and my social profile: [redacted] was verified by Venmo already.

I had 3 nights of sleepless because I could not trust Venmo anymore and did not know where this company hide the money.

As a famous mobile money transfer company, Venmo did not perform its duty. Plus, this company has no any phone support. I used the Venmo from a friend suggestion. He said Venmo mobile is the number one in the industry on simple transaction between: friends, family member etc. That is why I started transaction with him. Now, I was totally screwed up.Desired Settlement: I hope Venmo follow its standard policy and release fund to its customer. Also, I hope they improve notification and email system for updated news. If can not reach a satisfactory answer, I will look for court help.

Business

Response:

[redacted]

[redacted] Venmo LLC (“Venmo”) is inreceipt of [redacted] (“[redacted]”) complaint received via the Revdex.comdated 4/**/2015 regarding his complaint of Serivce Issues and non-response fromVenmo. Please find our response to [redacted] concerns below as well as background on Venmo. Venmo is a domesticperson-to-person payments service that allows individual Venmo users to send orrequest payment from each other using mobile or website applications. Paymentsmay be funded with a credit or debit card, a bank account or a Venmo balance. Venmo makes funds available instantly to Venmo recipients. These actions are only processed by Venmo, based onthe initial request made by a Venmo user and if funds are available from thefunding method in question for that Venmo account. Venmo prefunds paymentsinitiated, however in the event that the funds are not received from the payeesdesignated financial institution, Venmo will reverse the payment from therecipient to prevent a loss to Venmo. As the complaint confirms, [redacted] attemptedto cash out his balance from payments he received on dates 4/**/2015 &4/**/2015. Venmo had prefunded these received payments, however security flagswere raised and the cash out payment was placed on hold until the matter couldbe investigated. On 4/**/2015, Venmo received notification from both of hispayment senders’ respective banks that the payments did not have sufficientfunds to process the payments. Since Venmo had initially prefunded the payment,Venmo held the cash out of the balance on [redacted]’s account to prevent a lossto Venmo. Venmo records show that the Venmo Support teamhad been in communication with [redacted] on 4/**/2015 to advise him of thisstatus. Venmo is unable to comply with [redacted] request to complete his cashout request and Venmo did not receive any funds to complete the transaction asthe payment was deemed unauthorized by the payment sender’s financialinstitution. Regards,VenmoCompliance [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Venmo is a licensed money transmitter and authorized delegate of [redacted]. As a money mobile online transfer company, its business conduct mislead consumer to use its product and service. The instant cash out transfer is "fake", not real, which is help scammer directly cheat money from other parities. I, [redacted], as a venmo user, was one of victim, lost 4938.00 dollars on a single day, Apr. [redacted].On Apr. [redacted], I met a "friend" on social media, who was looking for exchanging of [redacted] currency immediately for merchandise purchasing reason. I happened to have some [redacted] currency in the bank. He suggested the Venmo, an instant wire transfer mobile site. I read through everything on venmo. It does not have the function of instant of transfer money from one account to another account and support one day transfer. I linked my bank account to Venmo and initiated verification on Apr.[redacted]. It was verified at the same day, Apr. [redacted]. (even thought bank statement showing on Apr. [redacted]) Wow, a new technology and innovation. Venmo is a part of [redacted] company also, which give me more confidence to proceed of the transfer. But a trap was in front of me. Scammer use the loop hole to take my 4938 dollars away and Venmo helped it happened.4938 dollars means a lot to a family like my mind: 6 month mortgage or 8 month food for the family.This scammer transferred several small amount money, under 500 dollars of each transaction, on Apr. [redacted]. At the mean time, I made instant transfer of [redacted] currency to his bank account in China. Then, I transferred the money on Venmo to my bank account at the same day as well. However, until today, the transfers are still pending:[redacted] Question to Venmo:1. If scammer do not have money on their bank account, why you show me the money was on the venmo balance and I can even make the transfer? How can you let scammer make "fake transfer" as much as they can and mislead other consumer of the false image?2. Why the those transfers were still showing pending, rather than cancel or denying? those false information misleading consumer thought venmo need more time to transfer the money.

3. Why you mislead consumer of your website policy: cash out on one day; money transfer on one day. Read your company policy now: [redacted]Most cash outs in Venmo should take 1 business day to process (some smaller banks may take up to 2 days). 4. Why there was no any customer support? even though on your website, you have promised 24-48 hours. I sent twice inquiry of transaction. Until filed complained with Revdex.com, your company start to reply.5. If Venmo start to suspicious of those transactions, why as a user, I did not receive any warning at email or phone call? Venmo is handling money, like bank. As such low level and irresponsible service, you should not qualify as mobile online transfer company. 6. As on-line mobile transfer company, you mislead user for the phone app. I downloaded the venmo app. to my cell phone. After cash out, I check venmo app. on the phone, click the pending transaction: there were no any pending transactions. Well, if I do not access to the computer, I never know those transfers were pending foreverAs your company, Venmo, misleading users, caused loss, you should be take the main responsibility, because apparently anyone can use Venmo to cheat for money. Venmo, as an scammer help, should be sue by all the victims.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

[redacted]

[redacted] Venmo LLC (“Venmo”) is in receipt of [redacted]

[redacted] (“[redacted]”) complaint rebuttal received via the Revdex.com dated 5/*/2015regarding his complaint of Serivce Issues and non-response from Venmo. Pleasefind our response to [redacted] concerns below. As thecomplaint confirms, [redacted] was concerned with the following: why fundsappeared in his Venmo account, cash out timeframes, Venmo Customer Supportresponse, and suspicious activity notification. As mentionedin our original response, Venmo had prefunded these received payments, as acourtesy to users, however cannot control when there are not sufficient fundsto process the payments. As [redacted]’s rebuttal states, “most cash outs inVenmo should take 1 business day, “ however cash out payments with securityflags raised will result on holds placed until the matter can be investigated. Asmentioned, on 4/**/2015, Venmo received notification from both of his paymentsenders’ respective banks that the payments did not have sufficient funds toprocess the payments. Since Venmo had initially prefunded the payment, Venmoheld the cash out of the balance on [redacted]’s account to prevent a loss toVenmo. Venmorecords show that [redacted] wrote in to the Venmo Support team on Friday,4/**/2015 and received response the following business day, 4/**/2015, advisinghim of this status. Per Venmo’s webpageon Security: “Venmo is designed for payments between friends and people whotrust each other. Avoid payments to people you don't know, especially if itinvolves a sale for goods and services (like event tickets and [redacted]items). These payments are potentially high risk, and you could lose your moneywithout getting what you paid for.” [redacted]admits that he participated in the sale of currency on Venmo, which violatedthe Terms of Service with an unknown party that he met on social media. [redacted]

[redacted] further confirmed that the payments were made in multiple payments eachunder $500 totaling almost $5000. It appears as if [redacted] was fully aware ofthe unusual nature to these payments he participated in which later weredetermined not to have sufficient balance to be successfully funded. Based onthis, Venmo is unable to comply with [redacted] request to be held liable forany loss incurred to him as a result of his participation in these payments andconsiders this matter resolved. Regards,VenmoCompliance [redacted]

Review: I downloaded this app to recieve money from a friend. He sent me $290 4/**/2015 and soon after the $290 appeared in my Venmo account. I proceeded to "cash out" the money into my checking account and it notified me that it would be credited in my account the next business day. The next day Venmo canceled the transfer without explanation or any type of notification to me. My Venmo balance is now $0 and the transfer never happened. I have contacted Venmo twice without response. There is no phone number to get in contact with this "business". They basically took my money and is ignoring my emails.Desired Settlement: First Venmo should contact me as soon as possible and explain to me where my money is if it's not in my Venmo account or Checking account. They should tell me how my money dissapeared, why they are not responding to my emails and ultimately give me my $290 that they have in their possession. If these actions aren't taken I will sue for my rightful money.

Business

Response:

[redacted]

[redacted] Venmo LLC (“Venmo”) is inreceipt of [redacted]’s (“[redacted]”) complaint received via the Revdex.comdated 4/**/2015 regarding her complaint of Delivery Issues and non-responsefrom Venmo. Please find our response to [redacted]

[redacted]’s concerns below as well asbackground on Venmo. Venmo is a domesticperson-to-person payments service that allows individual Venmo users to send orrequest payment from each other using mobile or website applications. Paymentsmay be funded with a credit or debit card, a bank account or a Venmo balance. Venmo makes funds available instantly to Venmo recipients. These actions are only processed by Venmo, based onthe initial request made by a Venmo user and if funds are available from thefunding method in question for that Venmo account. Venmo prefunds paymentsinitiated, however in the event that the funds are not received from the payeesdesignated financial institution, Venmo will reverse the payment from therecipient to prevent a loss to Venmo. Upon review of the complaint, Venmo was unableto confirm that the individual filing the complaint, [redacted], was in factthe [redacted] of the account referenced as the Venmo accountholder name did notmatch that of [redacted]’s. This discrepancy on Personal Information is inviolation of Section C.1.a in the Venmo User Agreement, where all Venmo usersagree to “maintain andupdate this Personal Information to keep the Personal Information true,accurate, and complete.” Based on a review of the account referenced by[redacted], Venmo regrets to inform that we assist [redacted] with hercomplaint as Venmo is unable to confirm [redacted] is the accountholder andconsiders the matter resolved. Regards,VenmoCompliance

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

To begin with, this is the first time I'm hearing back from Venmo as they still refuse to respond to any of my emails. Yes I did use an alias name for privacy as Venmo posts their transactions via social media. Venmo varied my email and phone number numerous times. The same email and phone number that are on my account was in fact verified and I have proof of this. The email attached to this complaint is in fact the same email. I am the authorized user of this account. I went into Venmo today to change my first name which is the only name that did not match my bank account, which Venmo verified as well.In addition my Venmo account balance is still zero. I would like to know where the $290 is located. If they are holding the money they should either give it to me or back to the sender so that I receive my money elsewhere.

Me having signing up with the wrong first name doesn't give Venmo the right to say that I am not the authorized user after they have verified both my phone number and email.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

[redacted]

[redacted]Venmo LLC (“Venmo”) is inreceipt of [redacted]’s (“[redacted]”) rebuttal complaint received via the Revdex.comdated 4/**/2015 regarding her complaint of Delivery Issues and non-responsefrom Venmo. Please find our response to [redacted]

[redacted]’s concerns below. Upon review of the rebuttal complaint and theaccount in question, Venmo was able to determine that several security flagswere raised which resulted in a decision to reverse any payments initiated (backto the original funding method) and the permanent closure of the accountsinvolved. Venmo regrets it can no longer offer its services to [redacted] andconsiders the matter resolved.The $290 funds in question have been reversed back to the original payment instrument used by the payment sender.Regards,VenmoCompliance [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is unsatisfactory to me although the matter has been resolved.

Review: Simple and short my friend transferred 300 I was able to transfer out 90 dollars they froze my account for bo reason and the 210 is still locked.....they are crooks and thieves and should be prosecuted for stealing people's moneyDesired Settlement: Release my money which was transferred from my friend who still uses venmo and let it be deposited in my bank account or connect to another bank account whatever just release my hard earned money

Business

Response:

[redacted]

[redacted] RE: Revdex.com Complaint #[redacted] I am writing on behalf of PayPal, Inc. in response to your complaint regarding PayPal’s Venmo product. You claim that your Venmo account is frozen and you cannot access your account balance. Description of Relief At the outset, it is important to note that your account balance of $210.00 is available for you to withdraw to your bank account at your convenience. Response On February **, 2016, you created a Venmo account (“Account”), at which time you agreed to the Venmo user agreement (“User Agreement”). On February **, 2016, you added your Credit Union One bank account (“Bank Account”) to your Account to be used for payments and withdrawals. On February **, 2016, you sent a $2,750.00 payment to your recipient (“Recipient”) from your Account and funded this payment with your Bank Account. In order to prevent fraud and help ensure the safety of the Venmo system, Venmo utilizes automated tools to scan transactions for potential fraudulent or high risk activity. On February **, 2016, after reviewing your account activity, we disabled your Account and notified you of this via email on that same date. Before taking this action, we carefully considered a number of factors that, when viewed together, indicated that you and your Venmo activity were high risk. These risk factors included: You created your Venmo Account; added your Bank Account and sent a $2,750.00 payment; all within a 24 hour period. In our experience, this type of explosive activity with no prior history is a strong indicator of potential fraud and risk for payment reversals.The payment you sent could not be funded by your Bank Account due to insufficient funds, which could have resulted in loss to Venmo. Based on our review, we determined that you had engaged in one or more restricted activities pursuant to section D.12 of the User Agreement, including sending or receiving what we reasonably believe to be potentially fraudulent funds and using the service in a manner that may result in reversals. For these reasons, your Account was permanently disabled on February **, 2016. However, your balance of $210.00 is available to be withdrawn to your Bank Account. Explanation of Closure Venmo’s actions in this matter were taken in good faith and within the terms set forth in the User Agreement as a reasonable measure to maintain the security of the Venmo system. Venmo considers this matter resolved as your balance is available for you to withdrawal. We offer our sincerest apologies for any difficulties you may have encountered while using our services. Please feel free to contact PayPal’s Executive Escalations Office at [redacted], should you have any questions or concerns, or if I can be of further assistance to you. Very sincerely yours, Kellie L[redacted] Executive Escalations PayPal, Inc. Tell us why here...

Review: I received a payment on venmo from a friend in the amount of $1000 for hotel costs for upcoming spring break in Miami. I got the money, instead of transferring the money to my account I sent it to my gf to put money up for rent, her bank was in overdraft so she sent it back to me. I transferred it to my bank account and then the nxt day I get a email saying my account is frozen. It took them 3 days to respond, I explained the situation and even had my gf and friend email them to explain. After all that they froze my account permanently and kept my funds. I can't even get them out or transfer them and I really need that money because I have rent and bills due. Me getting the money from them is the deciding factor of me being evicted. I even went to the extent of filing a police report but they directed me here. Now I am stuck with money I can't get and on top of that they are no longer responding to my emails! Please someone help! If possible I will file a lawsuit ASAPDesired Settlement: I just want my account unfrozen so I can transfer my funds you guys are holding for no damn reason! I hate to be rude but the customer service you guys give deserve and by no means will get no respect from me on any level especially after the rude email Connie F sent about not responding anymore!!

Business

Response:

[redacted]

[redacted] RE: Revdex.com Complaint #[redacted] I am writing on behalf of [redacted], Inc. in response to your complaint regarding [redacted]’s Venmo product. You claim that your Venmo account is frozen and you cannot access your balance. Description of Relief At the outset, it is important to note that at your request, on February **, 2016, we reversed your $807.96 Venmo account balance back to the individual who initiated this payment to you. Response On January **, 2016, you created a Venmo account (“Account”), at which time you agreed to the Venmo user agreement (“User Agreement”). On that same day, you received a $1,000 payment from your sender (“Sender”) and sent a $1,000 balance funded payment to another Venmo user (“Recipient”). On January **, 2016, Recipient sent you an $807.96 payment. On that same day, you added a [redacted] Bank account (“Bank Account”) to your Venmo Account and attempted to withdrawal the $807.96 payment to that Bank Account. Unfortunately, you were unable to complete our process to verify this Bank Account and this withdrawal was denied due to an invalid bank account number on that same date. In order to prevent fraud and help ensure the safety of the Venmo system, Venmo utilizes automated tools to scan transactions for potential fraudulent or high risk activity. Your Account activity was identified by these tools as potentially high risk and noted for further review. As we reviewed your Account, we carefully considered a number of factors that, when viewed together, indicated that your Account, this withdrawal and the original payment from Sender to your Account were high risk. These risk factors included: You created your Venmo Account; added your Bank Account; received a $1,000.00 payment; forwarded the funds to another account; received a large portion of the funds back and then attempted to withdraw funds to your Bank Account, all within a 36 hour period. In our experience, this type of explosive activity with no prior history is a strong indicator of potential fraud and risk for payment reversals.On January **, 2016, you changed the name on your Venmo Account from [redacted] to [redacted], which also indicates suspicious activity. On January **, 2016, we determined that you had engaged in one or more restricted activities pursuant to section D(12) of the User Agreement, including sending or receiving what we reasonably believe to be potentially fraudulent funds and using the service in a manner that may result in reversals. Your account was limited and we requested that you provide identity verification information to us. On February **, 2016, you provided us a copy of another person’s driver’s license and bank account information. Venmo contacted you and asked that you add another bank account or give permission to return the funds to your Recipient. You responded on that same day and gave permission to reverse the funds back to your Recipient. On February **, 2016, the payment of $807.96 was reversed back to your Recipient as you requested. Explanation of Closure Venmo’s actions in this matter were taken in good faith and within the terms set forth in the User Agreement as a reasonable measure to maintain the security of the Venmo system. Your attempted withdrawal was denied because you provided incorrect bank account information to us. Likewise, we had a reasonable basis for determining that you, your Account and/or your transactions were high risk and therefore placed a restriction on your Account. You responded to our request for identity verification information by providing someone else’s bank account number and driver’s license. For these reasons, we have permanently limited your Venmo Account and, as you requested, reversed the balance in your Venmo account back to your Recipient. We offer our sincerest apologies for any difficulties you may have encountered while using our services. Please feel free to contact [redacted]’s Executive Escalations Office at [redacted], should you have any questions or concerns, or if I can be of further assistance to you. Very sincerely yours, Kellie L[redacted] Executive Escalations [redacted].

Review: I lost $2600 and was scammed with venmo.com as many people have been. [redacted]

I used the app in the past. When I first signed up for the app it gave me no indication or big print telling me that it was not used for goods/services. Also it did not tell me up front that it could take away the money I had in my account with no reason. They also offer no service to protect you from lose of the money in your venmo account. Venmo does nothing to tell you any of this till after it happens. They are very sneaky in the way the service is set up just allowing you to use there service without outlining all the consequences up front. They also don't allow users to properly identify themselves. Also there is no grey area for what is being paid for. Users can type in anything they want as a payment for something so it could be used for illegal drug deals or illegal services.

This service is currently being used widely in New York for people to pay for rent or service. I know many of my friends that use this that's how I was roped in to using this service. I heard it was owned by [redacted] so I was confident in the way the system was set up. But the service in many ways just wants to draw in unsuspecting costumers and not help them out in any way. People are losing money daily from this service I feel and I want it to stop.Desired Settlement: $2600 refund for the money I lost from the service

Business

Response:

[redacted]

[redacted] I am writing on behalf of [redacted]. in response to [redacted] complaint regarding [redacted] Venmo product. Mr. Gottwald claims that he was the victim of a scam and lost $2,600.00. Response On September **, 2014, [redacted] created a Venmo account (“Account”), at which time he agreed to the Venmo user agreement (“User Agreement”). On January **, 2016 [redacted] received a $600.00 payment from his sender (“Sender A”). On that same day, [redacted] received a second payment for $2,000.00 from another sender (“Sender B”). In order to prevent fraud and help ensure the safety of the Venmo system, Venmo utilizes automated tools to scan transactions for potential fraudulent or high risk activity. The January **, 2016 payments from Sender A and Sender B were identified by these tools as potentially high risk. On January **, 2016, the payments received were returned to Sender A and Sender B. Venmo is a domestic person-to-person payments service that allows individual Venmo users to send or request payment from each other using mobile or website applications. Payments may be funded with a credit or debit card, a bank account or a Venmo balance. Venmo makes funds available instantly to Venmo recipients. Received funds can be withdrawn to a US bank account or sent to other Venmo users. Venmo does not permit merchants to make sales via Venmo, nor do we offer buyer or seller protection. Personal accounts may not be used to receive business, commercial or merchant transactions. Business usage of Venmo requires an application and explicit authorization, for which [redacted] did not have. For more information, please see section B(1)(b) of the Venmo User Agreement. Based on our review, we determined that [redacted] had engaged in one or more restricted activities pursuant to section D12 of the User Agreement, including conducting non-approved business activity on Venmo, sending or receiving what we reasonably believe to be potentially fraudulent funds with an account associated that has engaged in restricted activities, and participating in a payment that may result in reversals. On January **, 2016, we reversed the $2,000.00 payment back to Sender B’s Account; and we reversed the $600.00 payment back to Sender A’s Account. Both reversals are permitted under Section B1(b) of the User Agreement. Explanation of Closure Venmo’s actions in this matter were taken in good faith and within the terms set forth in the User Agreement as a reasonable measure to maintain the security of the Venmo system. We had a reasonable basis for denying the payments and returning the funds to the Senders. As the funds have been returned to the Senders, we consider this matter resolved. We offer our sincerest apologies for any difficulties [redacted] may have encountered while using our services. Please feel free to contact me should you have any questions or concerns, or if I can be of further assistance to you. Very sincerely yours, Kellie L[redacted] Executive Escalations [redacted]. Tell us why here...

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I did not restricted activities. I like other venmo users in New York used the service to pay for rent. Venmo is scamming us in that they do not let us know they will not help us if anything happens. They are also allowing illegal activity to happen in that people can say they are paying for anything. In my case WHY DIDN'T THE COMPANY CHECK THE ACCOUNTS FIRST. I can't stress that enough there was not enough time for the accounts that I was getting the money from to be checked and KNOWN that it had the money and assests to pay me. When I use [redacted], [redacted] checks that the account that is paying me has the money to give me first before every depositing the money in another person's account. I lost 2600 because you can't check if people have the money first.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

[redacted]

* I am writing on behalf of [redacted]. in response to your complaint regarding [redacted] Venmo product. Your complaint states that you were the victim of a scam and lost $2,600.00. Response On September **, **14, you created a Venmo account (“Account”), at which time you agreed to the Venmo user agreement (“User Agreement”). On January **, 2016, you received a $600.00 payment from your sender (“Sender A”). On that same day, your received a second payment for $2,000.00 from another sender (“Sender B”). Venmo does not offer any buyer or seller protection programs. The enclosed article is available by clicking the Security link at the bottom of the Venmo website and states, Avoid payments to people you don’t know, especially if it involves a sale for goods or services (like event tickets and [redacted] items). These payments are potentially high risk, and you could lose your money without getting what you paid for. We don’t permit merchants to make sales via Venmo, nor do we offer buyer or seller protection. In order to prevent fraud and help ensure the safety of the Venmo system, Venmo utilizes automated tools to scan transactions for potential fraudulent or high risk activity. The January **, 2016 payments from Sender A and Sender B were identified by these tools as potentially high risk. On January **, 2016, the payments received were returned to Sender A and Sender B. In addition, the User Agreement states that Venmo “does not have any control over any products or services that are paid for with our services and Company cannot ensure that any party you are dealing with will actually complete the transaction or is authorized to do so.” User Agreement at Section D.(**). On January **, 2016, we reversed the $2,000.00 payment back to Sender B’s Account; and we reversed the $600.00 payment back to Sender A’s Account. Both reversals are permitted under Section B.1(b) of the User Agreement. Explanation of Closure Venmo does not offer a seller protection program that will reimburse you for the funds received and reversed. Venmo acted in good faith and within the terms of our User Agreement and Security disclosures. We had a reasonable basis for denying the payments and returning the funds to the Senders. As the funds have been returned to the Senders, we consider this matter resolved. We offer our sincerest apologies for any difficulties you may have encountered while using our services. Please feel free to contact [redacted] Executive Escalations Office should you have any questions or concerns, or if I can be of further assistance to you. Very sincerely yours, Kellie L[redacted] Executive Escalations [redacted].

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

that still does not help the fact that I lost 2600. Also there is no point in your service if people can make fake accounts and you can't check if it that person doesn't have the money. Your service is built on people looking to scam others and you have no protection or help from it. Why would people want to use this service when they can use [redacted] were there is protection. Your service defrauded me and will defraud others in the future. I want my 2600. YOU SHOULD HAVE CHECKED THOSE ACCOUNTS FOR MONEY. If there is an account that says it has money in it and is able to pay other people that's your fault you should check that out

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: In Oct 2015 I opened an account with Venmo to make money transfers to my mother [redacted]. On Oct [redacted] I made a transfer from my Venmo account in the amount of $200.00 to my mother [redacted]. The $200.00 was transferred from my account and placed into my mothers Venmo account in the amount of $200.00. My mother then attempted to transfer the $200.00 from her Venmo account to her regular bank account. The $200.00 never transferred to her regular bank account, however Venmo claims the transfer was successful. I have made four attempts to contact Venmo to look into this and requested the money transfer tracking numbers. The only response I get is that this issue need further investigating and someone from a different team will look into the matter and contact me. No one has contacted me further.Desired Settlement: Since the money was taken from my account I would like it tracked down and returned to me so I can pay my mother the $200.00 or I would like my mothers account credited the $200.00. What happened to the $200.00.

Business

Response:

[redacted]

[redacted] Venmo, LLC (“Venmo”) is in receipt of [redacted] ([redacted]) complaint received via the Revdex.com dated December **, 2015 regarding Venmo. Please find our response to his concerns below as well as background on Venmo. Venmo is a domestic person-to-person payments service that allows individual Venmo users to send or request payment from each other using our mobile application or through our website. Payments may be funded with a credit or debit card, a bank account or a Venmo balance. Venmo prefunds payments using its own funds in order to make funds available to Venmo recipients faster than otherwise would be possible. However, in the event that the funds are not received by Venmo from the payee’s financial institution (for example, due to a chargeback or insufficient fund return), Venmo will not allow the recipient to receive the payment (since the payment failed). [redacted] claims that his payment recipient did not receive the funds [redacted] attempted to transfer on October **, 2015. Venmo records show that multiple security flags were raised when a review of the payment was conducted. Based on this review, on December **, 2015, Venmo made the decision to reverse these funds back [redacted]s original payment instrument. Based on this information, Venmo believes that this complaint has been successfully resolved. Regards, Venmo Compliance [redacted]

Review: I'm having a problem with Venmo deducting money from my bank account for a charge on **/30 they say I have not paid. I have provided them with bank statements. I've been working with them for 2 hours now to try to resolve this issue but I have not heard from their support line for an hour now. I'm feeling ignored and cheated on with how they're dealing with me. It's not professional and it's not a timely manner either.Desired Settlement: I would like for this company to remove my bank information from their systems. I already contacted my bank and made a complain about this deductions and they resolved it from me. I don't want this company to ever charge me again because I will not be using their service and I already provided proof of paying them this charge they keep billing me for.

Business

Response:

December **, 2015Revdex.com Complaint ResponseRe: Ivette P[redacted] Case ID [redacted]Venmo, LLC (“Venmo”) is in

receipt Ivette Pino ([redacted]’s) complaint received via the Revdex.com

dated December 1, 2015 regarding Venmo. Please find our response to her

concerns below as well as background on Venmo. Venmo is a domestic

person-to-person payments service that allows individual Venmo users to send or

request payment from each other using our mobile application or through our

website. Payments may be funded with a credit or debit card, a bank account or

a Venmo balance. Venmo prefunds payments using its own funds in order to make

funds available to Venmo recipients faster than otherwise would be

possible. However, in the event that

funds are not received by Venmo from the payee’s financial institution (for

example, due to a chargeback or insufficient fund return), Venmo will not allow

the recipient to receive the payment (since the payment failed). [redacted] states that she had

an issue with Venmo making recovery attempts on payments that Venmo claimed she

owed. Furthermore, she claimed that she had attempted to resolve the situation

but was unsatisfied with the response timeframe. Venmo records show that

Venmo Support had been in communication with [redacted] regarding the matter, and

were able to clarify the confusion on [redacted]’s part. [redacted] acknowledged

that she would honor the recovery attempt on 12/*/2015 and Venmo records show

that it was successfully processed later that day. Venmo Support communicated

this with [redacted] on 12/*/2015 and based on this information, Venmo considers

this complaint successfully resolved. Regards,Venmo Compliance [redacted]