Ventilation Purification

Dear ***,First off this job was done over a year ago and it is recommended to have your ventilation system cleaned every one to two yearsWe just got word recently (a year later) from Ms [redacted] that she feels her daughter's system is still dirtyIn no way was anyone at this company rude to herMs [redacted] not only didn't have a soot treatment done which was highly recommended due to the amount of soot in the system; she also didn't have her blower motor cleaned out which creates the air flow and was completely full of dirtWhen the blower motor kicks on it creates the air and sends that air through the system and with it being so heavily soiled; It's sending that dirt through the system as well.There is most definitely a product called soot sealerI'm not sure who Ms [redacted] spoke with, but they are mistaken and I'm sure whatever company it was did say what they did because other companies like to talk bad about us to make their selves look betterWe however don't do thisSoot can be sucked out and it was sucked out, but soot is so fine and gets into pockets and cracks of the duct work so it can't completely be sucked outThat's why a soot sealer is applied to encapsulate the rest of it to the walls of the duct workI will send over proof with this tetter that it does in fact existWe did not haggle Ms [redacted] for servicesWe made recommendations and as you can see from the work order she chose what services she wanted and what services she didn't want.Again this job was done over a year ago and of course you will have dirty fitters over a yearThat's what filters are designed to do in a ventilation systemCatch the dust and dirt that is sucked in with the recycled air through the intake sideEven though this job was done over a year ago and should be cleaned again because it's been over a year since the last cleaning we scheduled a day and time to come back out to inspect the system and dean out anything that may have be missed and bring a soot sealer with us so that if indeed it is the soot that is in the system like we suspect; then we could apply that service for Ms [redacted] to take care of the problem.When we spoke to Ms [redacted] she was completely fine with us coming out to inspect the job and possibly doing the soot treatment if needed on the day and dme we gave herSince then she called up and canceled her appointment with no confrontationNow all of a sudden Ms [redacted] put up a very nasty and bad review up through [redacted] which she didn't even contract her job throughIt was done through [redacted] which I'm sure we'll get another bad review through now since I mentioned itSo for a whole year nothing was said to us because if it was we would of already been out to look everything over and take careof it for herI tried to set up an appointment with Ms [redacted] to take care of this situation even though It's been over a yearSince she doesn't want us to do that I am willing to refund Ms [redacted] $and give her daughter an electro static filter which is 94% efficient that is a permanent filter that only needs washed out when its dirty to prevent dirt from getting back through her system and into the furnace blower motorThis filter system is valued at am willing to do this to show good faith and just how customer driven this company is.Sincerely,Matthew M***

Complaint ID [redacted] I feel as I have made more than a fair offer to Mr [redacted] to resolve this matter, I stand fay what I originally said when I stated that I feel the company, techs and myself have handled Mr [redacted] ' experience with Ventilation Purification Incpercent professional and honest.Now because the old saying of "The customer is always right" now comes into play because Mr [redacted] sees things in a different light than what they actually areI'm forced to make a decision just to save face not to have my good company name drugged through the mud.With everything said and done nowI will agree to send Mr [redacted] a company check in the amount of $to resolve this matter with Mr [redacted] which is exactly what Mr [redacted] requested in order to resolve this matterAs soon as I get the confirmation that this will indeed resolve the matter I will issue the company check in the amount of $made out to [redacted] * [redacted] and mailed out to [redacted] Thank you,Matthew M***PresidentVentilation Purification Inc

[A default letter is provided here which indicates that the business has not responded to you directly.? If you wish, you may update it before sending it.] Revdex.com: At this time, I have not been contacted by Ventilation Purification, Inc.? regarding complaint ID [redacted] Regards, [redacted]

[A default letter is provided here which indicates that the business has not responded to you directly If you wish, you may update it before sending it.] Revdex.com: At this time, I have not been contacted by Ventilation Purification, Incregarding complaint ID [redacted] Regards, [redacted]

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. I have yet to receive a phone call from the owner. His statement regarding a follow up call was incorrect. I did not receive a call from the company until the following Friday because he(Jason) was on a hunting trip. The employee named Jason has been my only contact. Jason has refused to pay either of the two bids I received, including the lower amount. He stated on 1/12/18, that since he is paying for the repairs he should be able to choose the contractor of his choice or do it himself. I disagree and plan on using one of the two contractors that has done work for me in the past. During the 1/12/18 conversation, I even offered to pay $100 of the $1200 just to end this ordeal. In response to the letter sent by the owner, your employee discounted $94.75, to repay me for the fire extinguisher and the Christmas entry rug that was ruined by soot and they sanitized the vents on their own. The lack of professionalism in dealing with this matter by the owner and management is unacceptable. Regards, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Dear ***,After reading the letter from Mrs*** I am completely baffledNone of these statements in this letter are trueThis job was done May 7thMrs*** states that she contacted us in May, June and July about her system still being dirtyShe also states that since she contacted us
she had a new HVAC system installedMrs*** also stated that when her HVAC system was installed that's when she noticed the system was dirtyWhat baffles me is how could she be calling us to say her system was dirty if she didn’t notice it was dirty till the HVAC system was installed yet she contacted us before hand and then stated in her letter she didn't know.Here's what really happenedShe contacted us saying her blower motor was still dirtyHer Revdex.com letter is the first we have heard about her vents still being dirty and the first we have heard about wanting a full refundShe wanted us to refund her the which was the cost to clean out the blower motorWe did speak with Mrs*** and asked her to send us pictures of the dirty blower motorShe would not do thisWE requested to come back out and inspect her system and go over any work that she felt was still dirty that she paid forShe refused this as wellI have no idea if the blower motor was still dirty or notLike I said this letter she wrote is the first we have heard about the vents still being dirty so I have no idea if they are or not without being able to look at them or see pictures of them.I will be sending a copy of the signed work order as well as the customer satisfaction sheet Mrs*** filled outThe work order states what Mrs*** had cleaned and what she did not have cleanedThe customer satisfaction sheet states we did everything to her standards, that she looked at the vents before and after, that she gave the crew a perfect out of a 1-rating and Mrs*** also took the time to write Excellent work on the customer satisfaction sheet.I believe this has to do solely with money and nothing elseAt the time of the job when the payment was to be collected the credit card was declined numerous timeMrs***s husband had to call the credit card company to have an increase to just pay the of the dollars that was owed and a postdated check was given for the remaining dollarsLike I stated before all Mrs*** requested was for the blower motor cleaning which was supposedly not cleaned rightNow she is requesting a full refundSince the HVAC system was replacedThat means a brand new blower motor was installed.Now once you see the signed work order you will see that INTAKE MAIN TRUCK LINE AND INTAKE SUB MAIN LINES WERE NOT CLEANEDWhich means half of Mrs***s ventilation system was not cleaned out upon her requestBy not having this portion of the system cleaned it was explained to Mrs***that her system would resoil itselfAll the services that were purchased by Mrs*** were cleaned and cleaned properlyMrs*** stated this herself per the signed work order and the signed customer satisfaction agreement sheet she filled out.With all this being said, being the customer driven company we areI will give Mrs*** a partial refund in the amount of The price of the blower motor even though there is no evidence of it not being cleaned right and she had a new one installed.Sincerely,Matthew M***

Dear ***,This letter is in response to the complaint filed by *** ***I'm really baffled on why this was even submitted to the Revdex.comA box that got pushed up to the back of the machines exhaust which gets very hot ignited the cord board box on fire which also had brushes in it that made the
fire biggerThe actually van was not on fireOne of the techs ran into the van and started stomping the fire out and kicked part of the box out of the vanThe customer then came out and sprayed a fire extinguisher from a spray can on the remaining flameThe tech that jumped in the van burnt his hand when he grabbed a ladder that was in the van next to the flameWe rerouted another crew to come out to complete the jobWe discounted the job $plus gave Mr*** a sanitizing package valued at $as well for the incidentThe techs assured Mr*** that the company would take care of cleaning the driveway on 12/16/Mr*** called our office the next day which was SundayThe office is closed on SundayWe talked to Mr*** on Monday about the issue as well as Tuesday and WednesdayEvery time assuring Mr*** that we are working with him to resolve the issueEstimates are in the process of being done as I type this letterI can assure you and Mr*** that we are on top of this issue working with him as he does knowThe driveway can't be sealed until the outside temp is degrees.In closing; we are in the process of taking care of the issue and have been taking care of the issue so again I'm not really sure why Mr*** sent this in to the Revdex.com when we have been in constant contact with him with the exception of the following day of the incident which was a Sunday which we were not open.Sincerely,Matthew M***

Dear [redacted],First off this job was done over a year ago and it is recommended to have your ventilation system cleaned every one to two years. We just got word recently (a year later) from Ms. [redacted] that she feels her daughter's system is still dirty. In no way was anyone at this company rude to...

her. Ms. [redacted] not only didn't have a soot treatment done which was highly recommended due to the amount of soot in the system; she also didn't have her blower motor cleaned out which creates the air flow and was completely full of dirt. When the blower motor kicks on it creates the air and sends that air through the system and with it being so heavily soiled; It's sending that dirt through the system as well.There is most definitely a product called soot sealer. I'm not sure who Ms. [redacted] spoke with, but they are mistaken and I'm sure whatever company it was did say what they did because other companies like to talk bad about us to make their selves look better. We however don't do this. Soot can be sucked out and it was sucked out, but soot is so fine and gets into pockets and cracks of the duct work so it can't completely be sucked out. That's why a soot sealer is applied to encapsulate the rest of it to the walls of the duct work. I will send over proof with this tetter that it does in fact exist. We did not haggle Ms. [redacted] for services. We made recommendations and as you can see from the work order she chose what services she wanted and what services she didn't want.Again this job was done over a year ago and of course you will have dirty fitters over a year. That's what filters are designed to do in a ventilation system. Catch the dust and dirt that is sucked in with the recycled air through the intake side. Even though this job was done over a year ago and should be cleaned again because it's been over a year since the last cleaning we scheduled a day and time to come back out to inspect the system and dean out anything that may have be missed and bring a soot sealer with us so that if indeed it is the soot that is in the system like we suspect; then we could apply that service for Ms. [redacted] to take care of the problem.When we spoke to Ms. [redacted] she was completely fine with us coming out to inspect the job and possibly doing the soot treatment if needed on the day and dme we gave her. Since then she called up and canceled her appointment with no confrontation. Now all of a sudden Ms. [redacted] put up a very nasty and bad review up through [redacted] which she didn't even contract her job through. It was done through [redacted] which I'm sure we'll get another bad review through now since I mentioned it. So for a whole year nothing was said to us because if it was we would of already been out to look everything over and take careof it for her. I tried to set up an appointment with Ms. [redacted] to take care of this situation even though It's been over a year. Since she doesn't want us to do that I am willing to refund Ms. [redacted] $150.00 and give her daughter an electro static filter which is 94% efficient that is a permanent filter that only needs washed out when its dirty to prevent dirt from getting back through her system and into the furnace blower motor. This filter system is valued at 150.00.1 am willing to do this to show good faith and just how customer driven this company is.Sincerely,Matthew M[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  A check for $89.99 will resolve the matter.
Regards,
[redacted]

Dear [redacted]The Groupor states exactly what it covers and exactly what's extra. When the appointment was booked this was also gone over and the one main duct that is included was described during the booking of Mr. [redacted] appointment as the one main duct that runs parallel to the furnace where the...

filter comes in and out All of this was explained in person to Mr. [redacted] at the time of his appointment and shown to Mr. [redacted] in person when the other work was being recommended because the other two mains had never been cleaned out before. After ail of this explaining and showing and recommending. Mr. [redacted] CHOSE himself and AGREED by signing a work order giving permission to do the additional work in his home before the additional work was started. Mr. [redacted] knew the price of the additional work and exactly what the additional work entailed before having it done and still chose to have the work done with the agreed price to do the additional work.Mr. [redacted] filled out a customer satisfaction agreement sheet during the duration of the job to ensure his satisfaction of the service that was being provided to him. On this sheet you will see Mr. [redacted] acknowledged the additional work before having it done and then disputed it on the comment line of the satisfaction sheet after agreeing to having the additional work done at the agreed price after the work was completed. Mr. [redacted] also circled yes to questions 1, 2 and 8. Please refer to the satisfaction sheet I'm attaching to this fax. Mr. [redacted] was even put on our warranty program locking him in at 125.00 each time for the rest of his life to have everything we did during the first visit done each time he wants this service done again in the future with a no time or usage limit attached to the warranty.With all this being said I feel as my company and my employees have been up front and honest about everything from the start of Mr. [redacted] getting the Groupon till the time I talked to Mr. [redacted] on the phone and was trying to explain this as my Groupon, techs and GM did before me and then hung up on by Mr. [redacted] during our phone call to now this Revdex.com letter. I will be sending over a copy of the Groupon coupon, the work order signed by Mr. [redacted], the customer satisfaction agreement sheet filled out and signed by Mr. [redacted], the warranty and also a diagram of a residential ventilation system showing the main included with the coupon that mind you already includes unlimited vents, returns, the one main duct as well as a furnace dean and check all for only 49.00 as well as the two additional mains that Mr. [redacted] agreed to pay for and have cleaned before doing so, Stili after all this because I run a very customer driven company; I'm willing to meet Mr. [redacted] in the middle and refund Mr. [redacted] $45.00 which actually is more than half of the requested amount issued by Mr [redacted] wanting reimbursed. With doing so though. I in no way shape or form am admitting to being in the wrong.Sincerely,Matthew M[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The diagrams provided by Ventilation Purification call the ductwork in question a return drop. The only thing calling it a "main" is the hand written notes on the diagrams. The fine print states all the returns will be cleaned. This should include the return drop.The satisfaction report was given to me to fill out before the work was complete. After I reread the fine print I realized I was being cheated and got tired of arguing with Marcel and just wanted them to go away.The reason I hung up on Matt was I got frustrated with his pressuring me to agree with him when he was wrong. The only way to satisfy me would be a refund for the extra main I was charged for.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  To clarify what occurred that day, the check that they indicated was post-dated was in fact not post-dated.  It was dated for the date of service.  The credit card declined because the credit card company was not familiar with the company and as a security precaution, they declined the transaction until my husband called to authorize the transaction.  The survey was completed the day of the services, so we were unaware that the blower motor wasn't cleaned until we had to get a new HVAC system later that month.  When I was aware of the blower motor not being cleaned, I did my due diligence to contact the company.  They did not contact me to resolve the issues nor did they reach out to me to have them come out to inspect the blower motor.  This was not about the money.  This is about the company doing their due diligence knowing that they had upset customers and they did not do anything to remedy the situation.  Please have the company process the refund in the amount of $99.95.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have yet to receive a phone call from the owner. His statement regarding a follow up call was incorrect. I did not receive a call from the company until the following Friday because he(Jason) was on a hunting trip. The employee named Jason has been my only contact. Jason has refused to pay either of the two bids  I received, including the lower amount. He stated on 1/12/18, that since he is paying for the repairs he should be able to choose the contractor of his choice or do it himself. I disagree and plan on using one of the two contractors that has done work for me in the past. During the 1/12/18 conversation, I even offered to pay $100 of the $1200 just to end this ordeal. In response to the letter sent by the owner, your employee discounted $94.75, to repay me for the fire extinguisher and the Christmas entry rug that was ruined by soot and they sanitized the vents on their own. The lack of professionalism in dealing with this matter by the  owner and management is unacceptable. 
Regards,
[redacted]

Complaint ID [redacted]I feel as I have made more than a fair offer to Mr. [redacted] to resolve this matter, I stand fay what I originally said when I stated that I feel the company, techs and myself have handled Mr. [redacted]' experience with Ventilation Purification Inc. 100 percent professional and honest.Now because the old saying of "The customer is always right" now comes into play because Mr. [redacted] sees things in a different light than what they actually are. I'm forced to make a decision just to save face not to have my good company name drugged through the mud.With everything said and done now. I will agree to send Mr. [redacted] a company check in the amount of $89.99 to resolve this matter with Mr. [redacted] which is exactly what Mr. [redacted] requested in order to resolve this matter. As soon as I get the confirmation that this will indeed resolve the matter I will issue the company check in the amount of $89.99 made out to [redacted] and mailed out to [redacted]
Thank you,Matthew M[redacted]PresidentVentilation Purification Inc.

Dear [redacted],I would like to address the van issues. We did have a couple of minor accidents that left the vans unable to be used and unfortunately on two different days and times Ms. [redacted] was on the end of those days and times.I would also like to apologize for not getting back to Ms. [redacted] as soon as...

I should have with her concerns. I was dealing with persona! issues that kept me from the office and my duties. This is in no way an excuse, just merely what happened. I did try calling Ms. [redacted] on one occasion, but did not reach her.Since the time she has written this letter to you; we have spoken and I have addressed all her concerns. As a matter of fact; one of our 3 man crews are on their way to Ms. [redacted] home right now to perform the service she booked with us. For the inconvenience and misunderstanding on our part I have given Ms. [redacted] a sanitizing option for her home for free and will also be giving her a discount on any other services that she may want.In closing, Ms. [redacted] assured me that after the completion of the service today that she would get back in contact with you to let the Revdex.com know that we took care of all of her concerns. I want to again apologize for the poor customer service and thank Ms. [redacted] and the Revdex.com for bringing this to our attention so that we may better our company, customer service and ourselves.Sincerely,Matthew M[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Review: Ventilation Purification came to my home to clean my vents. They upsold us advising us that it was definitely NEEDED and REQUIRED that we do the upgrade. While we agreed on this, they did not clean the vents as they stated that they did. I tried multiple times to contact the company. Each time I contacted them, I was told that the owner of the company would call me back and discuss the issue. I contacted them 3-4 times in May, June and July and never received a call back. I had since had to have my HVAC system replaced, which is how I noticed that the services were not done by that company. Since they did not complete the work that they initially came out to do, I am requesting a full refund for the services in the amount of $328.00.Desired Settlement: I am requesting a full refund in the amount of $328.00 for services that were not delivered.

Business

Response:

Dear [redacted],After reading the letter from Mrs. [redacted] I am completely baffled. None of these statements in this letter are true. This job was done May 7th. Mrs. [redacted] states that she contacted us in May, June and July about her system still being dirty. She also states that since she contacted us she had a new HVAC system installed. Mrs. [redacted] also stated that when her HVAC system was installed that's when she noticed the system was dirty. What baffles me is how could she be calling us to say her system was dirty if she didn’t notice it was dirty till the HVAC system was installed yet she contacted us before hand and then stated in her letter she didn't know.Here's what really happened. She contacted us saying her blower motor was still dirty. Her Revdex.com letter is the first we have heard about her vents still being dirty and the first we have heard about wanting a full refund. She wanted us to refund her the 99.95 which was the cost to clean out the blower motor. We did speak with Mrs. [redacted] and asked her to send us pictures of the dirty blower motor. She would not do this. WE requested to come back out and inspect her system and go over any work that she felt was still dirty that she paid for. She refused this as well. I have no idea if the blower motor was still dirty or not. Like I said this letter she wrote is the first we have heard about the vents still being dirty so I have no idea if they are or not without being able to look at them or see pictures of them.I will be sending a copy of the signed work order as well as the customer satisfaction sheet Mrs. [redacted] filled out. The work order states what Mrs. [redacted] had cleaned and what she did not have cleaned. The customer satisfaction sheet states we did everything to her standards, that she looked at the vents before and after, that she gave the crew a perfect 10 out of a 1-10 rating and Mrs. [redacted] also took the time to write Excellent work on the customer satisfaction sheet.I believe this has to do solely with money and nothing else. At the time of the job when the payment was to be collected the credit card was declined numerous time. Mrs. [redacted]s husband had to call the credit card company to have an increase to just pay the 300.00 of the 326.00 dollars that was owed and a postdated check was given for the remaining 26.00 dollars. Like I stated before all Mrs. [redacted] requested was 99.95 for the blower motor cleaning which was supposedly not cleaned right. Now she is requesting a full refund. Since the HVAC system was replaced. That means a brand new blower motor was installed.Now once you see the signed work order you will see that 1 INTAKE MAIN TRUCK LINE AND 2 INTAKE SUB MAIN LINES WERE NOT CLEANED. Which means half of Mrs. [redacted]s ventilation system was not cleaned out upon her request. By not having this portion of the system cleaned it was explained to Mrs. [redacted]that her system would resoil itself. All the services that were purchased by Mrs. [redacted] were cleaned and cleaned properly. Mrs. [redacted] stated this herself per the signed work order and the signed customer satisfaction agreement sheet she filled out.With all this being said, being the customer driven company we are. I will give Mrs. [redacted] a partial refund in the amount of 99.95. The price of the blower motor even though there is no evidence of it not being cleaned right and she had a new one installed.Sincerely,Matthew M[redacted]

Review: I had Ventilation Purification Air Duct Cleaning clean the ducts in my daughter's new house on August 3, 2015. Since I was informed the ducts were so dirty, I allowed time for all of the 'loosened' dirt to finally be evacuated via the updated furnace and its filters. It has been a year, and filters must be changed WEEKLY because they are filthy! It is becoming quite costly., and I am concerned that the new furnace will be damaged. When I called the company, I was informed it was because I passed on having the 'soot sealer' service. In addition, I was treated rudely. They would not accommodate my schedule as well. I would have to wait for a month. After researching, talking to HVAC technicians and another duct cleaning company, I was told there is no such thing as 'soot sealer' - and, if there was - why would you SEAL SOOT! CLEAN IT OUT! I recently had this other company actually clean the ducts. What a huge difference in customer service, technology, expertise and results! He showed me before and after pictures via a camera, unlike Ventilation Purification. Also, this technician did not haggle me for additional services. The technician informed me that there was evidence of brush marks in the ducts, but the dirt was not properly removed and vacuumed out. I have kept filthy filters as evidence. I can send pictures of them or send the filters to you. I have the original work order as well. I believe I was taken advantage of and want monetary compensation for such poor business practices. I look forward to your assistance in this matter.Desired Settlement: Complete refund or at least partial refund

Business

Response:

Dear [redacted],First off this job was done over a year ago and it is recommended to have your ventilation system cleaned every one to two years. We just got word recently (a year later) from Ms. [redacted] that she feels her daughter's system is still dirty. In no way was anyone at this company rude to her. Ms. [redacted] not only didn't have a soot treatment done which was highly recommended due to the amount of soot in the system; she also didn't have her blower motor cleaned out which creates the air flow and was completely full of dirt. When the blower motor kicks on it creates the air and sends that air through the system and with it being so heavily soiled; It's sending that dirt through the system as well.There is most definitely a product called soot sealer. I'm not sure who Ms. [redacted] spoke with, but they are mistaken and I'm sure whatever company it was did say what they did because other companies like to talk bad about us to make their selves look better. We however don't do this. Soot can be sucked out and it was sucked out, but soot is so fine and gets into pockets and cracks of the duct work so it can't completely be sucked out. That's why a soot sealer is applied to encapsulate the rest of it to the walls of the duct work. I will send over proof with this tetter that it does in fact exist. We did not haggle Ms. [redacted] for services. We made recommendations and as you can see from the work order she chose what services she wanted and what services she didn't want.Again this job was done over a year ago and of course you will have dirty fitters over a year. That's what filters are designed to do in a ventilation system. Catch the dust and dirt that is sucked in with the recycled air through the intake side. Even though this job was done over a year ago and should be cleaned again because it's been over a year since the last cleaning we scheduled a day and time to come back out to inspect the system and dean out anything that may have be missed and bring a soot sealer with us so that if indeed it is the soot that is in the system like we suspect; then we could apply that service for Ms. [redacted] to take care of the problem.When we spoke to Ms. [redacted] she was completely fine with us coming out to inspect the job and possibly doing the soot treatment if needed on the day and dme we gave her. Since then she called up and canceled her appointment with no confrontation. Now all of a sudden Ms. [redacted] put up a very nasty and bad review up through [redacted] which she didn't even contract her job through. It was done through [redacted] which I'm sure we'll get another bad review through now since I mentioned it. So for a whole year nothing was said to us because if it was we would of already been out to look everything over and take careof it for her. I tried to set up an appointment with Ms. [redacted] to take care of this situation even though It's been over a year. Since she doesn't want us to do that I am willing to refund Ms. [redacted] $150.00 and give her daughter an electro static filter which is 94% efficient that is a permanent filter that only needs washed out when its dirty to prevent dirt from getting back through her system and into the furnace blower motor. This filter system is valued at 150.00.1 am willing to do this to show good faith and just how customer driven this company is.Sincerely,Matthew M[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: Ventilation Purification was scheduled to service the ducts in my home 7/21/16 between the hours of 1-4 PM. I purchased a coupon online and verified this when I made the first appointment. At 3:55 7/21, their representative, James, called to report they were in a car accident and would have to reschedule. I agreed and they were scheduled 7/28/16 between the hours of 1-4. On 7/28, James called at 2 PM to report that they were in another car accident and would not be out. This resulted in my husband missing 8 total hours of work without the service being completed. When I pointed out that this was the same excuse they used the previous week, their representative, James, simply asked if I wanted to reschedule. The next available time they offered to schedule was 8/12/16. I asked to speak to the supervisor on 7/28, 7/29, 8/1, and 8/2. Each time, I was told the supervisor is unavailable but will call me back. Specifically when I called 7/29, I was told the supervisor would be in at 4 PM and I could expect to hear from him then. I did not hear from him and I called back at 4:30 to be told that he was out of the office and would call me Monday. I have yet to have contact with the supervisor despite these frequent attempts. He called and left a message at 7 PM 8/1. I was unable to answer and tried calling back with no outcome. My interactions with James have been very poor as he has not offered an apology for the time they wasted, and has seemingly continued to lie; both about cancelled appointments as well as having a supervisor contact me.Desired Settlement: I would like to be contacted by the company, and I would like them to complete the job they were already scheduled to do twice. I would like this to happen in a timely manner. I also would like to make it known to the Revdex.com that they are not responding to my repeated and warranted attempts to contact them and rectify the situation. Lastly, I would like credit for additional services as my husband lost 8 hours of work due to their cancellations.

Business

Response:

Dear [redacted],I would like to address the van issues. We did have a couple of minor accidents that left the vans unable to be used and unfortunately on two different days and times Ms. [redacted] was on the end of those days and times.I would also like to apologize for not getting back to Ms. [redacted] as soon as I should have with her concerns. I was dealing with persona! issues that kept me from the office and my duties. This is in no way an excuse, just merely what happened. I did try calling Ms. [redacted] on one occasion, but did not reach her.Since the time she has written this letter to you; we have spoken and I have addressed all her concerns. As a matter of fact; one of our 3 man crews are on their way to Ms. [redacted] home right now to perform the service she booked with us. For the inconvenience and misunderstanding on our part I have given Ms. [redacted] a sanitizing option for her home for free and will also be giving her a discount on any other services that she may want.In closing, Ms. [redacted] assured me that after the completion of the service today that she would get back in contact with you to let the Revdex.com know that we took care of all of her concerns. I want to again apologize for the poor customer service and thank Ms. [redacted] and the Revdex.com for bringing this to our attention so that we may better our company, customer service and ourselves.Sincerely,Matthew M[redacted]