We are responding to the complaint filed by [redacted] regarding coins he states he returned to us and did not order [redacted] ordered and paid for the first coin in the collection of [redacted] Half Dollars In this shipment was information regarding the subsequent shipments in this collection Since we did not hear from him to cancel this collection, we sent the second shipment Had he contacted us prior to returning the coins, we would have provided him with a postage-free label to return the unwanted coins We received the return of the coins on 06/30/and canceled his order at that time We will gladly reimburse [redacted] for his cost to return the coins in the amount of $ He can expect to receive a refund check in approximately weeks Please feel free to contact us with any further questions
We are responding to the complaint filed by [redacted] regarding the threat of Credit and Collections action for a coin she states she did not want and did not order [redacted] account has been closed, there is no money owed, and there has been and will be no collection activity whatsoever on the account We will send her a letter informing her of this The coin she is talking about was sent to her 12/12/as described in a letter she received with her first shipment We did not hear from her that she did not want the coin until 8/1/14, at which point we forwarded her a return label for the coin Once she notified us that she was going to return the coin, she should not have received any requests for payment from us, however our customer service representative made a mistake and sent her one in late August, and for that we apologizeWe received the coin she returned on 9/19/ The marketing program she is referencing (in which the terms of the subscription were unclear to her) was discontinued Please feel free to contact us with further questions
We are responding to the complaint filed by [redacted] regarding coins he states he returned to us and did not order [redacted] ordered and paid for the first coin in the collection of [redacted] Half Dollars In this shipment was information regarding the subsequent shipments in this collection Since we did not hear from him to cancel this collection, we sent the second shipment Had he contacted us prior to returning the coins, we would have provided him with a postage-free label to return the unwanted coins We received the return of the coins on 06/30/and canceled his order at that time We will gladly reimburse [redacted] for his cost to return the coins in the amount of $ He can expect to receive a refund check in approximately weeks Please feel free to contact us with any further questions
We are responding to the complaint filed by [redacted] regarding the threat of Credit and Collections action for a coin she states she did not want and did not order [redacted] account has been closed, there is no money owed, and there has been and will be no collection activity whatsoever on the account We will send her a letter informing her of this The coin she is talking about was sent to her 12/12/as described in a letter she received with her first shipment We did not hear from her that she did not want the coin until 8/1/14, at which point we forwarded her a return label for the coin Once she notified us that she was going to return the coin, she should not have received any requests for payment from us, however our customer service representative made a mistake and sent her one in late August, and for that we apologizeWe received the coin she returned on 9/19/ The marketing program she is referencing (in which the terms of the subscription were unclear to her) was discontinued Please feel free to contact us with further questions