Venturi Restoration Reviews (%countItem)
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Venturi Restoration Rating
Address: 904 S Roselle Road Suite 398, Schaumburg, Illinois, United States, 60193
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Working with these guys was terrible. They never showed up on time and we wouldn't see them for weeks until we called to inquire what was going on. They made several mistakes which they then had to fix, which took them another month. What started as a leak in a kitchen wall took 6 months to fix. Will never use them again.
USAA contracted with POOLES construction in 2017 to renovate my home due to a water loss.
Recently, POOLES contacted me via post claiming I owed them $9,876.70. And threatened me (see letter).
I contacted USAA (Derrick Singleton) who immediately contacted POOLES and told them to deal with them - not me.
In addition, I sent a registered letter telling them NOT to contact me, but to deal directly with USAA who was paying them and hired them.
I once again received a 'second notice? with zero claims as to what I/USAA owes them nor Any explanation.
I am presently seeking a lawyers help to tell them not to bother me.
Appreciate any help from you, in addition a negative rating!
Many thanks,
Gwen
Ms. is correct. Our follow-up on this outstanding amount due for the work done on her property is with her insurance carrier. This outreach occurred as the result of a simple administrative error that classified the obligation as the responsibility of the property owner. We have ceased all collections actions with Ms. and separately sent a note with our sincere apology for the error and any frustration we may have caused.
I had Response Team 1 back Jul 2017, come to restore my home from a house fire. It took them 1yr to "complete" the job which to me was too long. When the house was originally constructed in four months. After 1yr I move into the home with the agreement with the PM Jonathan *** that they would come back and and finish and touch up on things that was not completed prior to us moving into our home. I also had things that went missing or damaged that was to be replaced and still nothing. They also had sub contractors that used second hand items to do the work in my home (breaker panel) Over sized shower door. Sloppy flooring done. I'm a disabled veteran and this has added a lot of stress. I've called the local office in Pineville, NC and tried to speak with Jeff Booth on several occasions and he has not returned numerous calls that I've placed to the office. And now, my three year warranty on the home is about to expire and no one has reached out to me.
We regret that Mr. N is dissatisfied with his reconstruction
experience with Response Team 1. We complete thousands of similar
projects from our 19 U.S. locations each year and we are committed to complete
satisfaction with each and every customer.Much of the information provided by Mr. N in his
complaint is surprising since there is new information provided and Response
Team 1 has made repeated attempts to collect an outstanding balance due for
services rendered nearly two years ago. At this date, Mr. N owes
Response Team 1 an outstanding balance of $4,830.41 (Inv #12004, dated 7/18/18
for $5,110.41). What’s more, Mr. N has been reimbursed by his
insurance carrier for the full amount of this invoice (less the policy
deductible). After making repeated attempts to collect on this balance
due from Mr. N over the 18-months since issuing the invoice, we referred
the matter to a collections agency to begin formal collections actions.
Not long after that agency contacted Mr. N, he did make three separate
payments of $100 (2/4/20), $80 (3/2/20) and $100 (3/30/20) against the
outstanding balance due. Before making this complaint to the Revdex.com, and
despite our repeated attempts to collect on this balance due, Mr. N made
no attempt to communicate with Response Team 1 about any issues concerning
materials or workmanship. However, Response Team 1 does possess a
“Certificate of Satisfaction” stating that “I have reviewed all work as
performed by Response Team 1, and all work has been completed to my
satisfaction.”, signed by Daniel N on 2/6/19. Finally, Mr. N
did inform Response Team 1 of his concern of theft of an outdoor bench and
wheelbarrow but the items had been in an unsecured location and neither Mr. N
nor the company could were able to find any information to substantiate a claim
that the items were stolen by a Response Team 1 employee or subcontractor.Response Team 1 remains committed to resolving this matter
and is willing to review all purported workmanship or materials issues provided
that Mr. N sends a detailed list of all items (with digital photographs
as appropriate) on or before April 30, 2020. Response Team 1 will further
agree to remedy any issues that both parties agree represent sub-standard
workmanship or materials (pursuant to the terms contained in the “Work
Authorization & Contract” as agreed to by both parties) provided that Mr. N
agrees to make payment in full via certified check for all monies owed to
Response Team 1 and given to the company representative to hold on the date
that any work is scheduled and deposited no sooner than the date that all
remaining work is completed. Response Team 1 makes this offer of
resolution while reserving all rights and remedies by law and pursuant to the
agreement entered into by the parties.Respectfully,Response Team 1, Charlotte
Complaint: 14253754
I am rejecting this response because:
Good afternoon, I would like to have the case reopened. The company has never reached out to me. Every thing was verbal between us here. I’ve spoken to Tara *** on occasions who works in the office In reference the repairs/completion of our house. And initially spoke with the project manager(Jonathan ***) and we agreed to him coming back to complete the work. And he was going to replace the items that was lost. And I spoke and left various messages with Jeff *** who is Jonathan’s boss. Then I was told that since I had a debt needed to take care of. I said that one thing didn’t have anything to do with another.
Thank you for your time.
Sincerely,
Daniel N
Mr. N did inform Response Team 1 about various concerns related to materials and/or workmanship. However, the first notice of any concerns by Mr. N occurred just after he was notified that the company would move forward with collections efforts for the amount still unpaid to Response Team 1 and months after he signed a “Certificate of Satisfaction” (2/6/19) for all work.Response Team 1 will honor its warranty obligations to Mr. N but pursuant to our agreement, the company will not undertake any warranty work until any outstanding balance due for the original work has been paid in full. Exceptions to this warranty condition may only be granted in the rare instance that a customer has not received all funds from the insurance carrier involved in any claim or there is a delay in payment of those funds by the carrier. However, as stated in our original April 7 reply to this complaint, Mr. N has been paid in full by his insurance carrier for all work completed by Response Team 1. We will reiterate our desire to resolve this matter. If Mr. N sends a detailed list of all items (with digital photographs to depict the materials and workmanship in question) on or before May 15, 2020, Response Team 1 will agree to remedy any issues that both parties agree represent sub-standard workmanship or materials (pursuant to the terms contained in the “Work Authorization & Contract” agreed to by the parties) provided that Mr. N agrees to present a certified check for payment in full of all monies owed to Response Team 1 as any warranty work begins. This check must be presented to the Response Team 1 representative before any warranty work begins and would be held by the company for deposit no sooner than the date that all remaining work is completed to the satisfaction of Mr. N. In an effort to resolve this matter, but without any admission of wrongdoing by any Response Team 1 employee or subcontractor, the company will also consider the replacement cost of items Mr. N states were stolen from his property as an offset to the final amount due (provided that replacement costs are consistent with generally available information for the replacement value of such items and that the parties agree on their replacement value and that Mr. N confirms the items he would like to have replaced with his list of workmanship/materials issues presented on or before 5/15/20). Again, Response Team 1 makes this offer to resolve this dispute while reserving all rights and remedies by law and pursuant to the agreement entered into by the parties.Respectfully,Response Team 1, Charlotte
This company needs to be out of business. They lie, they don't communicate, they don't even do the work.
When my house Caught on fire come they had me sign a paper while telling me at the same time that their company could not go into my mortgage and find out all my information that the paper I was signing while they were talking to me set different. They got total access of my information and had my mortgage company send them a check and changed my address to theirs. I had to send my mortgage company a letter saying DO NOT SEND THEM ANYTHING without my name on it as well, and send the check to me first.
I'm Suing them for lost of time and mental anguish.
This company needs to be out of business. They lie, they don't communicate, they don't even do the work.
When my house Caught on fire come they had me sign a paper while telling me at the same time that their company could not go into my mortgage and find out all my information that the paper I was signing while they were talking to me set different. They got total access of my information and had my mortgage company send them a check and changed my address to theirs. I had to send my mortgage company a letter saying DO NOT SEND THEM ANYTHING without my name on it as well, and send the check to me first.
I'm Suing them for lost of time and mental anguish.
On or about June 2019 my rental property located at *** SC was damaged by the downing of my neighbor's tree. *** (hereinafter "***") was contracted to do necessary repairs at the recommendation of my insurer ***. *** failed to properly inspect for actual and all damages to the roof of my rental property. *** failure to perform properly lead to delay in repairs, required multiple trips from my home in Bluffton, SC to North Augusta to inspect and insure proper repair now from a second repair company. I stopped payment via *** due to *** negligence. *** conduct was so negligent that *** failed to contest the stopped payment and further failed to cash the check sent to them for partial repairs they did perform. On or about January, 2020 *** forwarded the July 1, 2019 bill even though their conduct is very likely barred by ***.
Order_Number: *** Account_Number:
/Response Team 1
Augusta has discussed this matter with Mr. W and with Mr.
W***’s insurance carrier extensively. Response Team 1 stands
by its work and professionalism at all times during the course of this
engagement with Mr. W. *** as well as its employees take great
pride in the long history of professionalism and integrity in the manner in
which it conducts itself with its valued customers and their carriers and this
complaint should be removed without further action by the Revdex.com.
On or about June 2019 my rental property located at *** SC was damaged by the downing of my neighbor's tree. *** (hereinafter "***") was contracted to do necessary repairs at the recommendation of my insurer ***. *** failed to properly inspect for actual and all damages to the roof of my rental property. *** failure to perform properly lead to delay in repairs, required multiple trips from my home in Bluffton, SC to North Augusta to inspect and insure proper repair now from a second repair company. I stopped payment via *** due to *** negligence. *** conduct was so negligent that *** failed to contest the stopped payment and further failed to cash the check sent to them for partial repairs they did perform. On or about January, 2020 *** forwarded the July 1, 2019 bill even though their conduct is very likely barred by ***.
Order_Number: *** Account_Number:
/Response Team 1
Augusta has discussed this matter with Mr. W and with Mr.
W***’s insurance carrier extensively. Response Team 1 stands
by its work and professionalism at all times during the course of this
engagement with Mr. W. *** as well as its employees take great
pride in the long history of professionalism and integrity in the manner in
which it conducts itself with its valued customers and their carriers and this
complaint should be removed without further action by the Revdex.com.
Started calling them in July 2019 for warranty work, after a few calls finally sent a worker out to look at problem, second worker sent another few days later and agreed there was a problem and would repair but was currently backed up on work. over 2 months past and called again with a promise the manager Derrick, not Zak who I was working with would call but did not call.
This project has been completed. We were out at the property completing the project the same day he filled this complaint out.
Complaint: ***
I am rejecting this response because: They were not out same day rather called day after I filed complaint. They have been out and fixed problem area. Was told by worker original placement was done incorrectly. Have found another area of concern. Company has not called to ask if I was satisfied.
Sincerely,
Scott
Started calling them in July 2019 for warranty work, after a few calls finally sent a worker out to look at problem, second worker sent another few days later and agreed there was a problem and would repair but was currently backed up on work. over 2 months past and called again with a promise the manager Derrick, not Zak who I was working with would call but did not call.
This project has been completed. We were out at the property completing the project the same day he filled this complaint out.
Complaint: ***
I am rejecting this response because: They were not out same day rather called day after I filed complaint. They have been out and fixed problem area. Was told by worker original placement was done incorrectly. Have found another area of concern. Company has not called to ask if I was satisfied.
Sincerely,
Scott
was sent out by my insurance company whom prepared a quote they told me they would start work the following week. *** asked for my deductible and stated that they would start work within the next week. *** promptly cashed my check but failed to start work for several weeks. As a reusult of the companies delay I informed *** that I would not be going forward with them and on October 28, 2019 was informed that my deductible would be returned promptly. I have called and spoken to various people at the company but have yet to receive my deductible.
Sgt H
I deeply apologize for any misunderstanding with your project start date, etc and would like to resolve this quickly for you.
I understand in the state of California, you must provide in writing, your desire to cancel your contract. If you provided the California office this request in writing, if you could please forward to me. If not, please forward me a statement that you desire to cancel the previous contract/agreement with Response Team 1/***. After receipt I will personally handle getting your deductible returned to you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 13983651, and find that this resolution is satisfactory to me.
Sincerely,
Rhianon H
was sent out by my insurance company whom prepared a quote they told me they would start work the following week. *** asked for my deductible and stated that they would start work within the next week. *** promptly cashed my check but failed to start work for several weeks. As a reusult of the companies delay I informed *** that I would not be going forward with them and on October 28, 2019 was informed that my deductible would be returned promptly. I have called and spoken to various people at the company but have yet to receive my deductible.
Sgt H
I deeply apologize for any misunderstanding with your project start date, etc and would like to resolve this quickly for you.
I understand in the state of California, you must provide in writing, your desire to cancel your contract. If you provided the California office this request in writing, if you could please forward to me. If not, please forward me a statement that you desire to cancel the previous contract/agreement with Response Team 1/***. After receipt I will personally handle getting your deductible returned to you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 13983651, and find that this resolution is satisfactory to me.
Sincerely,
Rhianon H
They were awful, lied to us when they were coming. Took our insurance check, said they could cash it for us and we never heard anything for over 2 weeks. Had to call the guy that has the Knoxville area and he lied to us again till my husband pointed out we caught him in his own lie. Wouldn't recommend them for nothing. He also put on our finally paper work, they gave us boxes ( and charged us for them) and packed our basement up and that wasn't the truth, we packed our stuff up. He lies so much and had to keep re-doing the bill. They also painted our walls without telling us, didn't match the color and kind of paint. Our basement to replace tile with carpet etc. Cost our insurance company 17,000.00 which he charged that much and did an awful job. Beware, don't use this company.
They were awful, lied to us when they were coming. Took our insurance check, said they could cash it for us and we never heard anything for over 2 weeks. Had to call the guy that has the Knoxville area and he lied to us again till my husband pointed out we caught him in his own lie. Wouldn't recommend them for nothing. He also put on our finally paper work, they gave us boxes ( and charged us for them) and packed our basement up and that wasn't the truth, we packed our stuff up. He lies so much and had to keep re-doing the bill. They also painted our walls without telling us, didn't match the color and kind of paint. Our basement to replace tile with carpet etc. Cost our insurance company 17,000.00 which he charged that much and did an awful job. Beware, don't use this company.
Having a leaking water pipe cause water damage in three rooms and a hallway was very stressful, especially when we have an almost 90-year-old mother, two dogs and a cat in our household. Response Team 1 did a great job in cleaning up the damage and getting our home ready for the renovations needed because of the damage. All of the employees were very professional, prompt and did exceptional work. We had four rooms and a hallway painted, new laminate floors installed and a new vanity installed in the bathroom. We were kept informed on when the next phase of the renovations would be done and what to expect. We are thrilled with the final results and our house is like brand new! Thank you Response Team 1!
Ms., thank you for your 5 star rating and for the wonderful feedback on your experience with Response Team 1. We value our customers and consider it an honor to restore your home/business. While we hope you will never have wind/fire/water/mold damage in the future, if you should, please know we are just a phone call away!
Having a leaking water pipe cause water damage in three rooms and a hallway was very stressful, especially when we have an almost 90-year-old mother, two dogs and a cat in our household. Response Team 1 did a great job in cleaning up the damage and getting our home ready for the renovations needed because of the damage. All of the employees were very professional, prompt and did exceptional work. We had four rooms and a hallway painted, new laminate floors installed and a new vanity installed in the bathroom. We were kept informed on when the next phase of the renovations would be done and what to expect. We are thrilled with the final results and our house is like brand new! Thank you Response Team 1!
Ms., thank you for your 5 star rating and for the wonderful feedback on your experience with Response Team 1. We value our customers and consider it an honor to restore your home/business. While we hope you will never have wind/fire/water/mold damage in the future, if you should, please know we are just a phone call away!
We have a 92 year old mother who had a water leak in July. We contracted with these people to repair 3 rooms in her mobile home. This is September 27 and they have been out twice...once to bring a roll of insulation and once to put down 3-4 sheets of particle board. Nothing has been done since. This woman is of delicate health at 92 and we are concerned that the lack of attention and/or work is now starting to take a toll on her health. She is living in part of the mobile home that is not torn up. Should this lack of attention continue, and her health deteriorate further as a result of this, there will be major litigation.
We have a 92 year old mother who had a water leak in July. We contracted with these people to repair 3 rooms in her mobile home. This is September 27 and they have been out twice...once to bring a roll of insulation and once to put down 3-4 sheets of particle board. Nothing has been done since. This woman is of delicate health at 92 and we are concerned that the lack of attention and/or work is now starting to take a toll on her health. She is living in part of the mobile home that is not torn up. Should this lack of attention continue, and her health deteriorate further as a result of this, there will be major litigation.
I reported to my insurance company of a shower leak in November 2018 and RT1 was recommended based on a extended warranty. I have had nothing but problems with them to include them getting the job done, misquoting the insurance company, poor workmanship, lies and deceit. Though the job wasn’t complete after several attempts they asked me to sign 2 checks out of the 3 they had for the work already completed. Unknown to me they only had 2 checks and by me signing them it closed the claim. I complained to the company and had the management come out to see the damage/botched work to include; tile, broken shower door, uneven shower door, damaged tile, leaking, wall damage. They said they would only refund what the insurance company paid them for that portion which is only $770. I got the insurance company back involved to which time the company lied to them saying since I purchased the shower door at the wrong measurement and it’s not covered under warranty. I have correspondence from the company approving the purchase of the shower door and approving the measurements which they took. All the problems with this job are linked back to this shower door and them not having someone knowledgeable in installing it which spiraled everything else out of control.
The estimate for Colleen *** repair was approved by the Insurance Company, USAA. Ms. wanted to upgrade her shower door. The client bought a shower door, measurements were not given to the client by RT1, for measurements she had taken. Given the unique complexity of this unit, the fact that the homeowner purchased the shower door and the higher risk of installing the door we initially requested that the homeowner have someone else perform the install but she shared that she was not able to do so. The homeowner advised that other shower installers in the area declined working with this door brand/type. Some of the tile was cracked during the installation and we have provided a credit to the homeowner for an amount that is in excess of the quoted cost to repair. The customer gave us a quote of $150 to fix the tile, which we reimbursed double and gave her a check for $300. The shower door install in the scope of work the insurance company agreed has been reimbursed to the customer as well in the amount of $470.10. We have been in contact with the Insurance Company, USAA, during the repairs and they agree with and advised the above reimbursement amounts.
Ultimately, we have agreed not to charge the homeowner for the install of the shower door so that she can utilize the funds provided by her insurance company for this scope to have a different installer perform that portion of the work. Her frustration is that she has not been able to locate a separate installer to perform the work for the amount her insurance company provided. At no time did we misrepresent any information to Ms.. Once we shared the information with her regarding credits, she stopped communicating with us and has only been issuing complaints to outside parties.
Tell us why here...
At this time, we have been made aware by *** that they are in negotiating the above complaint and are working to resolve this matter.
Complaint: ***
hed my job, took a year to complete and don’t care at all I have come out of my pocket to fix your work. I will make sure to let everyone know how you operate and run your business.
I am rejecting this response because: regardless of the insurance company and your company working things out with some monetary amount you still are voiding your warranty of your work because you cannot fix/repair the work which forced me to get a new contractor to complete. I’ve had to come out of my pocket $875 to fix a shower that was hazardous to even be in or use so it needed done immediately. Now I have to fight to get my money back because of your arguing and bickering about s job you screwed up. So basically you b
Sincerely,
Colleen
I reported to my insurance company of a shower leak in November 2018 and RT1 was recommended based on a extended warranty. I have had nothing but problems with them to include them getting the job done, misquoting the insurance company, poor workmanship, lies and deceit. Though the job wasn’t complete after several attempts they asked me to sign 2 checks out of the 3 they had for the work already completed. Unknown to me they only had 2 checks and by me signing them it closed the claim. I complained to the company and had the management come out to see the damage/botched work to include; tile, broken shower door, uneven shower door, damaged tile, leaking, wall damage. They said they would only refund what the insurance company paid them for that portion which is only $770. I got the insurance company back involved to which time the company lied to them saying since I purchased the shower door at the wrong measurement and it’s not covered under warranty. I have correspondence from the company approving the purchase of the shower door and approving the measurements which they took. All the problems with this job are linked back to this shower door and them not having someone knowledgeable in installing it which spiraled everything else out of control.
The estimate for Colleen *** repair was approved by the Insurance Company, USAA. Ms. wanted to upgrade her shower door. The client bought a shower door, measurements were not given to the client by RT1, for measurements she had taken. Given the unique complexity of this unit, the fact that the homeowner purchased the shower door and the higher risk of installing the door we initially requested that the homeowner have someone else perform the install but she shared that she was not able to do so. The homeowner advised that other shower installers in the area declined working with this door brand/type. Some of the tile was cracked during the installation and we have provided a credit to the homeowner for an amount that is in excess of the quoted cost to repair. The customer gave us a quote of $150 to fix the tile, which we reimbursed double and gave her a check for $300. The shower door install in the scope of work the insurance company agreed has been reimbursed to the customer as well in the amount of $470.10. We have been in contact with the Insurance Company, USAA, during the repairs and they agree with and advised the above reimbursement amounts.
Ultimately, we have agreed not to charge the homeowner for the install of the shower door so that she can utilize the funds provided by her insurance company for this scope to have a different installer perform that portion of the work. Her frustration is that she has not been able to locate a separate installer to perform the work for the amount her insurance company provided. At no time did we misrepresent any information to Ms.. Once we shared the information with her regarding credits, she stopped communicating with us and has only been issuing complaints to outside parties.
Tell us why here...
At this time, we have been made aware by *** that they are in negotiating the above complaint and are working to resolve this matter.
Complaint: ***
hed my job, took a year to complete and don’t care at all I have come out of my pocket to fix your work. I will make sure to let everyone know how you operate and run your business.
I am rejecting this response because: regardless of the insurance company and your company working things out with some monetary amount you still are voiding your warranty of your work because you cannot fix/repair the work which forced me to get a new contractor to complete. I’ve had to come out of my pocket $875 to fix a shower that was hazardous to even be in or use so it needed done immediately. Now I have to fight to get my money back because of your arguing and bickering about s job you screwed up. So basically you b
Sincerely,
Colleen