Venturi Restoration

This company attempted to complete mold remediation in my apartment. It took them months of trying to get it right till they finally gave up with indoor mold levels still higher than the outdoor. Probably because they didn’t send any people that were certified in mold remediation to complete the work. In fact, it seemed like they just found some people looking for work, handed them some cleaner and a vacuum and said, “hey, try to get rid of that mold.” They didn’t worry about containing the mold or construction dust, they drug their equipment all over my rugs and carpet, and even set their ladders and tools on my couch after they used them to tear out moldy drywall. To be honest, I wish they’d never set foot in my home. They only compounded the mold problem when they were paid to fix it according to professional standards, which they advertise on their website. They even damaged many of my belongings and failed to repair or replace them.

This company attempted to complete mold remediation in my apartment. It took them months of trying to get it right till they finally gave up with indoor mold levels still higher than the outdoor. Probably because they didn’t send any people that were certified in mold remediation to complete the work. In fact, it seemed like they just found some people looking for work, handed them some cleaner and a vacuum and said, “hey, try to get rid of that mold.” They didn’t worry about containing the mold or construction dust, they drug their equipment all over my rugs and carpet, and even set their ladders and tools on my couch after they used them to tear out moldy drywall. To be honest, I wish they’d never set foot in my home. They only compounded the mold problem when they were paid to fix it according to professional standards, which they advertise on their website. They even damaged many of my belongings and failed to repair or replace them.

We hired *** Response Team to come to our home and do water mitigation due to the falling rains. When Tim and Tim came back on the 3rd day to remove the drywall, they busted a tile in our living area. A floor that was just put in 5 weeks prior. I took a picture of the damage and notified Justin *** of the damage and showed him the photo of the damage to the floor. Because we need to get that replaced we received estimates and are charged 500.00 to rip out the row and replace it. I sent Justin this invoice. Justin approved the $500.00 reimbursement. Today I receive a call from the office in Phoenix by Laurie *** and she tells me that David from corporate is denying the payment because my insurance still has not paid their bill. First off this has nothing to do with this bill. It is damage to my floor that we have to pay out of pocket for. The mitigation claim is less than 30 days old and my insurance is reviewing the invoice, but my insurance is not going to pay for damage to my floor that was caused by their employees. I have to pay that. I am not happy with this I don't care attitude and I work hard for my money. I was told oh well nothing we can do that is corporates response.

We hired *** Response Team to come to our home and do water mitigation due to the falling rains. When Tim and Tim came back on the 3rd day to remove the drywall, they busted a tile in our living area. A floor that was just put in 5 weeks prior. I took a picture of the damage and notified Justin *** of the damage and showed him the photo of the damage to the floor. Because we need to get that replaced we received estimates and are charged 500.00 to rip out the row and replace it. I sent Justin this invoice. Justin approved the $500.00 reimbursement. Today I receive a call from the office in Phoenix by Laurie *** and she tells me that David from corporate is denying the payment because my insurance still has not paid their bill. First off this has nothing to do with this bill. It is damage to my floor that we have to pay out of pocket for. The mitigation claim is less than 30 days old and my insurance is reviewing the invoice, but my insurance is not going to pay for damage to my floor that was caused by their employees. I have to pay that. I am not happy with this I don't care attitude and I work hard for my money. I was told oh well nothing we can do that is corporates response.

Sadly, when the Team completed the restoration to our basement after a flooding, we went downstairs after they left and realized our *** was missing. Everything was placed during the cleaning on our pool table and bar, except that. When speaking to the manager I was told they interviewed every guy that came in and they all said they didn't take anything. I would be surprised and shocked if they admit and say, "I took it." Manager stated he believes his team, even though he initially said he interviewed three guys, until I corrected him and said there was more like 8 to 10 guys. Then he stated he interviewed them all? Our mistake of course was letting them be there unsupervised, but I thought they were professional. Sadly, very wrong. Response Team 1 should not be trusted in your home. Be cautious.

Sadly, when the Team completed the restoration to our basement after a flooding, we went downstairs after they left and realized our *** was missing. Everything was placed during the cleaning on our pool table and bar, except that. When speaking to the manager I was told they interviewed every guy that came in and they all said they didn't take anything. I would be surprised and shocked if they admit and say, "I took it." Manager stated he believes his team, even though he initially said he interviewed three guys, until I corrected him and said there was more like 8 to 10 guys. Then he stated he interviewed them all? Our mistake of course was letting them be there unsupervised, but I thought they were professional. Sadly, very wrong. Response Team 1 should not be trusted in your home. Be cautious.

The Burbank Location. Cleaned our house and had to come back a 2nd time. There was no follow up from Brad about the work that was done. The Burbank location showed up with over 50 people and used my house as a staging for employee. I don't know how many people cleaned my house but they started at around 10am and where done by 12pm. When my neighbors had people cleaning for days. I think the money they charged my insurance company was outrageous. Good thing I went over the invoice because they had stuff on there that was ridiculous. I saved my insurance company about $5,000. Would not recommend this company.

The Burbank Location. Cleaned our house and had to come back a 2nd time. There was no follow up from Brad about the work that was done. The Burbank location showed up with over 50 people and used my house as a staging for employee. I don't know how many people cleaned my house but they started at around 10am and where done by 12pm. When my neighbors had people cleaning for days. I think the money they charged my insurance company was outrageous. Good thing I went over the invoice because they had stuff on there that was ridiculous. I saved my insurance company about $5,000. Would not recommend this company.

On September 19, 2018 my homeowner's insurance company hired Response Team 1 to perform removal of mold and water damaged areas of my kitchen. The initial treatment of the water damaged area began on the evening of September 19th. The crew opened a portion of the area and removed a small section of cabinets and a small section of dry wall. The workers stated they would need to stop siting they are only allowed to remove up to 10 sq ft of mold. Passed that 10 sq ft, a full mold remediation would need to take place by a specialized crew. The front of the exposed cabinet area was covered with a sheet of plastic for temporary containment and an 'air scrubber' was put in place; we were given the impression it would only be 2-3 days for the the remediation crew to arrive and contain the black mold.
However, the area was not properly contained and no one had returned. My family and I were becoming very ill due to the toxic mold exposure; in addition to mold exposure, in general, it aggravated my asthma and I was in need of breathing treatments. Nine days past the initial demo began, I had to call the company and request some one return to our home to better contain the area and to question why the remediation had not been scheduled. On September 28th, two workers came to my home stating they could only wrap the area and they were only there because I'd called the office to complain. The project manager argued with me as to whether or not the initial containment was sufficient; I had to point out to him that there were fumes being emitted up through the sink drains as the dishwasher was disconnected and the drain was now open from the affected area upwards and was uncovered. Additionally, their air scrubber was not working effectively. The men then better covered and contained the mold affected areas and left. It was another two business days before we were called about the full remediation taking place.
Once the mold remediation did happen, on October 3rd & 4th, the crew managed to damage our sink and faucet as they removed them. Per their own work orders, the sink and faucet were free of mold and were to be reinstalled during the restoration process. Also, the our ceiling was damaged when the containment tenting was removed; the tape used pulled paint and paper from the dry wall and in some areas, the staples were still in the ceiling.
My husband requested the company pay compensate us for the damages. Response Team 1 sent one of their representatives to inspect the damages. On October 9th, it was agreed the workers caused irreparable damages and Response Team 1 was going to reimburse us the costs to replace the sink and the faucet. (The paint and repair to the ceiling was covered by our insurance as part of the remediation process.) We were given the impression it would only take a 1-2 weeks for a check to come in the mail.
When the check did not arrive in 2 weeks time, my husband called the Response Team 1 office to follow up on it. On November 16th we were told they needed an additional form signed by a parent company; the need for the form was not previously disclosed to us nor had we ever been given the form to complete. We received, signed, and returned the release form via email on Nov 16th. On Nov 27th, my husband sent an email to inquire about the check being issued. We were then told Response Team 1 would not issue a check to us as they had not received payment for the job by our insurance company even though we had proof of payment from our insurance company back on Oct 31st. Between Nov 27th and Dec 5th we made contact with the company numerous times requesting the money for the damages their workers did. We finally received our check on December 7th, 2018, after I contacted the Attorney General's Office and the local news' consumer advocacy reporter.
In filing complaints against this company, it was noticed that the Revdex.com Accredited Company logo was present on their website though they are not accredited with Revdex.com. The logo, ironically has since been removed. Gee... imagine that!

On September 19, 2018 my homeowner's insurance company hired Response Team 1 to perform removal of mold and water damaged areas of my kitchen. The initial treatment of the water damaged area began on the evening of September 19th. The crew opened a portion of the area and removed a small section of cabinets and a small section of dry wall. The workers stated they would need to stop siting they are only allowed to remove up to 10 sq ft of mold. Passed that 10 sq ft, a full mold remediation would need to take place by a specialized crew. The front of the exposed cabinet area was covered with a sheet of plastic for temporary containment and an 'air scrubber' was put in place; we were given the impression it would only be 2-3 days for the the remediation crew to arrive and contain the black mold.
However, the area was not properly contained and no one had returned. My family and I were becoming very ill due to the toxic mold exposure; in addition to mold exposure, in general, it aggravated my asthma and I was in need of breathing treatments. Nine days past the initial demo began, I had to call the company and request some one return to our home to better contain the area and to question why the remediation had not been scheduled. On September 28th, two workers came to my home stating they could only wrap the area and they were only there because I'd called the office to complain. The project manager argued with me as to whether or not the initial containment was sufficient; I had to point out to him that there were fumes being emitted up through the sink drains as the dishwasher was disconnected and the drain was now open from the affected area upwards and was uncovered. Additionally, their air scrubber was not working effectively. The men then better covered and contained the mold affected areas and left. It was another two business days before we were called about the full remediation taking place.
Once the mold remediation did happen, on October 3rd & 4th, the crew managed to damage our sink and faucet as they removed them. Per their own work orders, the sink and faucet were free of mold and were to be reinstalled during the restoration process. Also, the our ceiling was damaged when the containment tenting was removed; the tape used pulled paint and paper from the dry wall and in some areas, the staples were still in the ceiling.
My husband requested the company pay compensate us for the damages. Response Team 1 sent one of their representatives to inspect the damages. On October 9th, it was agreed the workers caused irreparable damages and Response Team 1 was going to reimburse us the costs to replace the sink and the faucet. (The paint and repair to the ceiling was covered by our insurance as part of the remediation process.) We were given the impression it would only take a 1-2 weeks for a check to come in the mail.
When the check did not arrive in 2 weeks time, my husband called the Response Team 1 office to follow up on it. On November 16th we were told they needed an additional form signed by a parent company; the need for the form was not previously disclosed to us nor had we ever been given the form to complete. We received, signed, and returned the release form via email on Nov 16th. On Nov 27th, my husband sent an email to inquire about the check being issued. We were then told Response Team 1 would not issue a check to us as they had not received payment for the job by our insurance company even though we had proof of payment from our insurance company back on Oct 31st. Between Nov 27th and Dec 5th we made contact with the company numerous times requesting the money for the damages their workers did. We finally received our check on December 7th, 2018, after I contacted the Attorney General's Office and the local news' consumer advocacy reporter.
In filing complaints against this company, it was noticed that the Revdex.com Accredited Company logo was present on their website though they are not accredited with Revdex.com. The logo, ironically has since been removed. Gee... imagine that!

To whom it may concern: On November 7, 2018 around 9:30 am came to our home at ***.
His name was Will ***. During the review , My husband, my mother and my self were present in this very short meeting.
The title of your company “Reaponse Team 1” I was sure would be compadent or at the very least Intrested. I was mistaken.
Your representative went over to the area that was called my our insurance company Nationwide to begin the process of repairs due to a storm that happened on October 11th. He went over touched the area. Said it wasn’t a large area and wasn’t wet. But as he could see the pop corn ceiling was starting to fall. He said it simply was not a large job as others had tarps on their houses compared to this.
He then proceeded to tell my husband what he needed to do. First , to find a lab to review of it had asbestosis, then find a contractor local if possible, then a painter that was also local.
At that point I looked at him and thought my husband wasn’t the adjuster to this claim. Then I thought Nationwide called Resposne Team 1 to come and start the process of repair. He stated it was a small job. I was confused if that was true then why would your company view what jobs were large and what jobs were not big enough for your time or his.
I then thought as was said later , my husband wasn’t the adjuster and it wasn’t his job to find anyone to fix this issue.
He was there maybe ten minutes and came from Charlotte NC.
He said it was also not even wet. I checked and it was.
I realize your company is large and with that said, that happens because of any size claim and customer service.I realized my mother the owner of the home is very mature in age and would hope that would not have anything to do with these comments or to be frank “nothing accomplished except we being told who we needed to contact and take care of this problem.
I am sure your growth has been established by excellence employees and wonderful customer service. But In this case it did I sadly have to say ,failed. My mother Marjorie *** a *** was simply lost and frustrated. Even our adjuster assumed work would begin in some fashion because we had been given hotel reservations through Monday.
Once a again, we all have jobs , companies ect because of people and 80% of success in most things is simple People Skills. How you treat others. The other20%?.. well that would be actual ability.As he left he said he enjoyed the ride to catch up on emails and phone calls. I guess something was accomplished
But in conclusion, today I called for a elderly lady who pays for home insurance for a reason. To receive help when it’s necessary and with COPD that she has this issue and being her power of attorney I was truely shocked he never asked to help us to find anyone to begin this process but only told my husband what he needed to do. She pays for home insurance for help. Not a man to come to her home and tell her family what aNd who they need to contact and how to get this fixed by themselves. This simple statement is not even a complaint but just that, a statement. I hope Mr Will *** will be a better individual and employee for your company when it comes to other clients big or small and give his attention to all of them the same. In the end he does reflect you ,
Response Team 1 out in the field.
Sincerely,
Louise Bouk.

To whom it may concern: On November 7, 2018 around 9:30 am came to our home at ***.
His name was Will ***. During the review , My husband, my mother and my self were present in this very short meeting.
The title of your company “Reaponse Team 1” I was sure would be compadent or at the very least Intrested. I was mistaken.
Your representative went over to the area that was called my our insurance company Nationwide to begin the process of repairs due to a storm that happened on October 11th. He went over touched the area. Said it wasn’t a large area and wasn’t wet. But as he could see the pop corn ceiling was starting to fall. He said it simply was not a large job as others had tarps on their houses compared to this.
He then proceeded to tell my husband what he needed to do. First , to find a lab to review of it had asbestosis, then find a contractor local if possible, then a painter that was also local.
At that point I looked at him and thought my husband wasn’t the adjuster to this claim. Then I thought Nationwide called Resposne Team 1 to come and start the process of repair. He stated it was a small job. I was confused if that was true then why would your company view what jobs were large and what jobs were not big enough for your time or his.
I then thought as was said later , my husband wasn’t the adjuster and it wasn’t his job to find anyone to fix this issue.
He was there maybe ten minutes and came from Charlotte NC.
He said it was also not even wet. I checked and it was.
I realize your company is large and with that said, that happens because of any size claim and customer service.I realized my mother the owner of the home is very mature in age and would hope that would not have anything to do with these comments or to be frank “nothing accomplished except we being told who we needed to contact and take care of this problem.
I am sure your growth has been established by excellence employees and wonderful customer service. But In this case it did I sadly have to say ,failed. My mother Marjorie *** a *** was simply lost and frustrated. Even our adjuster assumed work would begin in some fashion because we had been given hotel reservations through Monday.
Once a again, we all have jobs , companies ect because of people and 80% of success in most things is simple People Skills. How you treat others. The other20%?.. well that would be actual ability.As he left he said he enjoyed the ride to catch up on emails and phone calls. I guess something was accomplished
But in conclusion, today I called for a elderly lady who pays for home insurance for a reason. To receive help when it’s necessary and with COPD that she has this issue and being her power of attorney I was truely shocked he never asked to help us to find anyone to begin this process but only told my husband what he needed to do. She pays for home insurance for help. Not a man to come to her home and tell her family what aNd who they need to contact and how to get this fixed by themselves. This simple statement is not even a complaint but just that, a statement. I hope Mr Will *** will be a better individual and employee for your company when it comes to other clients big or small and give his attention to all of them the same. In the end he does reflect you ,
Response Team 1 out in the field.
Sincerely,
Louise Bouk.

I was over charged for carpet cleaning, when I asked for the work order or evidence of these charges I was given an invoice for another address, a date that was far after our move out date (our move out and keys turned in was 11/27/18). I also verbally asked why the excessive charges and they stated the townhome had urine stains and smells. This is not possible as my dogs are service dogs (well trained), both were in their crates daily when I was not home and with me at all times when I was home. My dogs never had any accidents to this nature. I feel the company was either told to put this on the work order for the charges due to it being a property management company keeping the security deposit, or the restoration company was providing false information to scam more money than required. I personally cleaned the carpets 5 days before our move out date, so no matter the situation these charges are false and this is a scam upon the renter (me). I also took pictures upon our move out and show the carpets were in excellent condition upon move out. I asked for the pictures from the property manager and the restoration company and neither could provide.

I was over charged for carpet cleaning, when I asked for the work order or evidence of these charges I was given an invoice for another address, a date that was far after our move out date (our move out and keys turned in was 11/27/18). I also verbally asked why the excessive charges and they stated the townhome had urine stains and smells. This is not possible as my dogs are service dogs (well trained), both were in their crates daily when I was not home and with me at all times when I was home. My dogs never had any accidents to this nature. I feel the company was either told to put this on the work order for the charges due to it being a property management company keeping the security deposit, or the restoration company was providing false information to scam more money than required. I personally cleaned the carpets 5 days before our move out date, so no matter the situation these charges are false and this is a scam upon the renter (me). I also took pictures upon our move out and show the carpets were in excellent condition upon move out. I asked for the pictures from the property manager and the restoration company and neither could provide.