VerAcademy

800x 1/6/ RE: Mr [redacted] Complaint # [redacted] I am sorry to hear that Mrs [redacted] is unhappy with the outcome of her VerAcademy orderShe had previously called in about this same subject and a thorough account review was conducted per her requestThe results of that review were added on her account on 1/4/A copy of that response is noted below Our customers can return their products at any time during their trial, and as a business we of course prefer that someone in the household uses the items they orderedAs a way of motivating people to use the product we offer to refund not only the cost of the product, but the cost of the shipping they paid to get the product to their home as well, if they give us product feedbackGiving us product feedback is always presented as an option, not a requirementOur hope is that when customers are able to see the product and all it offers they will decide they want to keep it, but in case they do not want to keep it we always give specific evaluation dates so everyone is on the same page as to when the trial is overWhen Mrs [redacted] called on 11/30/during her trial she stated that she wanted to take advantage of our offer and get a full refund including the cost of shipping if she returned her products and agreed to give us feedbackShe also agreed to specific evaluation date of 12/23/The next contact we had from Mrs [redacted] was 12/24/15, after her trial expired, so her products were no longer refundableThe Account Review noted below will give further details It’s unclear why Mrs [redacted] feels she should be able to return the product when she passed the time period she’d agreed toLike any business we have a return policy here, which we believe we have the right to upholdThe extra evaluation time was only an offer which Mrs [redacted] could have accepted or declinedDespite her passing her trial period we gave Mrs [redacted] a courtesy $refund, in an effort to meet her half way We appreciate the opportunity to present our side of this situationWe do believe that this customer has made an honest mistake, and as tempting as it may be to make an exception in every case where a customer has retained merchandise past the agreed upon evaluation period we must hold to our return policy when no extenuating circumstance is present Sincerely, [redacted] Customer Service Manager VerAcademy Software Account Review - BOD Per customer service request reviewed this accountMrs [redacted] is asking for authorization to return the first shipment despite being past the agreed upon evaluation datePer the recorded customer service call on 11/30/Mrs [redacted] agreed to the specific evaluation date of 12/23/Per Mrs [redacted] s 12/message left at am we have already researched all incoming calls and messages from both [redacted] and , there were no contacts or messages left between 11/30/and 12/23/We have been open every business day until PM PST since the last contact and unfortunately they passed the date that was agreed toWe are like any other business in that we have a return policy we must comply with and like most businesses our policy is based on timePer the account review no refunds should be dueWe do not want to leave our customer unhappy however so as a courtesy we will meet them half wayMrs [redacted] is authorized to receive a 50% discount ($85) to be processed to their account immediately and of course they can keep all of the productsOr if they would prefer they can be given a 30% discount ($56) and sent three free VerAcademy product links of their choiceThey are still qualified to take advantage of our sat/act guarantee for a full product refund / [redacted] Style Definitions */

800x 1/12/ RE: Mr [redacted] Complaint # [redacted] As was stated in Mrs [redacted] s Account Review, noted in our last complaint response, we researched all incoming calls and messages, it is not that Mrs [redacted] was not able to get through prior to the end of her 12/23/extended evaluation date, it was simply that she did not attempt to contact usWhen she did attempt contact it was on Christmas Eve, a company holiday, she left a message that morningOf course a message can be left at any timeThere were no contact attempts between our 11/30/conversation with Mrs [redacted] and the 12/24/ message she left Mrs [redacted] could have returned her order at any time during her trial for a full product refund It was her choice to evaluate the program and get the cost of shipping and handling refunded as wellShe passed the date that she agreed toNone of this represents something our company did wrongDespite that, we refunded Mrs [redacted] $ on 1/4/Unfortunately we will not be able to authorize any further refunds for Mrs [redacted] Sincerely, [redacted] Customer Service Manager VerAcademy Software / [redacted] Style Definitions */

VerAcademy is a scheme

WARNING: Do not purchase anything from this company They offer a SATISFACTION GUARANTEE that can not be honored due to deceptive processes I told them my daughter had not EVEN taken the SAT yet and they still told me that I should go ahead and purchase the software now I don't have a BEFORE SAT score so now I can't be my refund WARNING - WARNING - WARNING

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below This is in response to VerAcademy’s ridiculous reply Their entire response to our initial complaint is contradictory, and they have convoluted the entire situation VerAcademy made the first initial telephone call to us regarding the disk set for $192.80, I told them I will give them a call after discussing it with my wifeI called them back and spoke with Benjamin to order the disk set NOTHING ELSE We were not informed that we were subject to automatic shipments and billing If somehow we were informed verbally, then it must have been “slipped” in during a fast talking informative overload sales speech; and I certainly never agreed to or acknowledge it We were not informed in writing or signed any documents at any time I acknowledge there was a delay in informing VerAcademy regarding the first unauthorized shipment in May This was due to a two week vacation, thus we were unaware of any shipments Almost immediately after returning home, another unauthorized shipment arrived (on or about June 7th) The prior shipment still remains unopened After the second unauthorized shipment I called VerAcademy to discuss how and why we are receiving the supplemental disk and ask how to return At this point they stated that they will not take them back VerAcademy stated that they called us on July 15, to inform us we could return the June order This never happened! It makes no sense that I would refuse this offer to return VerAcademy also stated that I directed them to call my wife at [redacted] Interesting, because that number is identified as an out-going company telephone number; a number I wouldn’t use nor give out VerAcademy obviously recorded this number on “caller ID” from a previous call my wife made to them (same date) as a last attempt for them to rectify the situation before complaining to the Revdex.com, which they refusedVerAcademy is caught in another lie What this entire complaint is all about is their ambiguous misleading business practices Unbeknownst to me, if I did my research about previous complaints from other consumers similar to ours to the Revdex.com this would’ve influence our decision to order from them in the first place If VerAcademy truly wants to resolve this situation; we’d welcome them to provide us with turn authorization information A full refund of the two unauthorized parcels of $x for a total of $is expected We are not interested in any other service they offer in lieu of a refund Please review their “account review” section Note: VerAcademy is still trying to sell us stuff! Please review VerAcademy’s first response to the Revdex.com Paragraph 3: Nothing was stated “multiple times boldly in writing” Furthermore; there is NO information on the outside of the package regarding how to return the parcels I have examined both unopened packages I also call into question their repeated references to recorded phone calls / [redacted] Style Definitions */ Regards, [redacted]

8/7/ Revdex.com Viewridge Ave# San Diego, CA Attn: [redacted] RE: Mr [redacted] Complaint # [redacted] We are sorry that the [redacted] family has been unhappy with their VerAcademy orderWe take all complaints very seriously here and fortunately we record the sales calls to make sure the parameters of our orders are made clear at the time of saleThe first cancellation request was received by Mr [redacted] on 6/16/Since that date there have been no charges from VerAcademyThe [redacted] s then contacted us again on 7/15/and told us they were unhappy with the continuity shipments so we informed them we would review their account to see if there was anything we could do to help them Per our return policy (copied below) our follow up shipments are not supposed to be refundableThis is because we inform our customers verbally and in writing that these shipments will be coming after their day trial and that if they don’t want these shipments we just ask for one contact requesting a cancellation during their trialWe then give the customer closer to days to call us, because we understand that families are busyThe monthly shipments have the exact format of their first shipment so the customer knows what they’re getting, before they get it, how much it will cost and when it will comeSince the customer has all required information to make a decision prior to when we bill and ship we just as for that call if they do not want these items Below is a copy of the account review conducted for the [redacted] s on 7/15/This recording confirms Mr [redacted] was clearly informed he would be sent products after his trial if he did not call to cancel this serviceOf course this information was stated multiple times boldly in writing (even on the outside of their package, with our phone number) in their first shipment as wellAlso as Mr [redacted] states himself in his complaint, he received a product at his home in May without returning it or informing us of any issue for over a monthDespite all of this we authorized the return of their June order, as a courtesyWe called on 7/15/ to inform the [redacted] s they could return that product and spoke to Mr [redacted] at the phone number [redacted] He refused to let the customer service representative read our review to him and asked that we call his wife at [redacted] We called Mrs [redacted] at that number and her line was busy so were not able to contact her eitherWe have not heard from the [redacted] s sinceAs the below review states, we are going against our policy and the [redacted] s are authorized to return their last shipment for a refundThis is being done as a courtesyOr if they prefer they can get a partial discount and some free product linksThe [redacted] s can contact customer service at 1-800- [redacted] and let us know of their decision No further credits will be authorized this time but all VerAcademy products are refundable for up to two years after purchase with our SAT/ACT guaranteeIf the [redacted] s wants more information on this guarantee customer service would be happy to give them details when they calls Sincerely, [redacted] Customer Service Manager VerAcademy Software Account Review - BOD per customer services request the sales call was reviewedAt minutes Mr [redacted] was told “if we havent heard back from the parents at all then we would assume success and send the next higher volume for continuity so just let us know, it is entirely up to you”Then at minutes into the recording Mr [redacted] was told “regarding the advanced levels, if we havent heard and only if we havent heard before the end of the day evaluation then we will assume success and bill and ship the next higher volume at the discounted plus shipping and handling”Mr [redacted] had no issue with thisInformation on the continuity was in writing multiple times in the first package as well in case there was any confusion They did not request a cancellation until 6/16/so no refunds should be due We do not want to leave our customer unhappy however so as a courtesy we will make an exception in our policy and Mr [redacted] is authorized to return the last shipment for a full product refund of 49.95, basically honoring a day return policyOr if they would prefer we will authorize a $refund to be processed immediately plus send three VerAcademy product links ($value) of their choice at no additional chargeThey are still qualified to take advantage of our sat/act guarantee for a full product refund // Return Policy Customer satisfaction is our primary concernAs we are confident that you will benefit from our products and services, we offer a 100% satisfaction guarantee on your initial VerAcademy shipment If for any reason you are not satisfied with our products or services in the first days, we will exchange your software or give you a full refund for the product amountIt’s your choice! If you would like to return the product, please call our Customer Service Department at (800) [redacted] to obtain a Return Authorization Number (RA#) This will help us provide accurate tracking of all returns An RA# will be given only for the initial package and within the first 30-day evaluation periodIf you discontinue your service after the 30-day guarantee period you will be responsible for any charges incurred up to that dateIf you are on the monthly payment program you are responsible for all payments if you didn’t contact us within your trial period Any and all packages received with a post mark stamped five or more working days after the (RA#) is issued will not be accepted and the purchase will be considered final

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.de details of why you are not satisfied with this resolutionPlease respond in this space ONLY] As previously stated, my chief complaint is that when I made contact within the trial period I was told I could not get a refund without first trying the product An extended date was given which I was told was the only way to get my refund Conveniently for them I was unable to get through to cancel until hours after their said extensionChief complaint is I should have received guaranteed full refund on the very first phone contact Regards, [redacted]

5/28/ Revdex.com Viewridge Ave# San Diego, CA Attn: [redacted] RE: Mr [redacted] Complaint # [redacted] I am sorry Mr [redacted] has been unhappy with his VerAcademy orderWe take all complaints very seriously here and fortunately we record the sales calls to make sure the parameters of our orders are made clear at the time of saleMr [redacted] contacted us on 5/21/ and told us he was unhappy with the continuity shipments so we told him we would review his account to see if there was anything we could do to help him Per our return policy (copied below) our follow up shipments are not supposed to be refundableThis is because we inform our customers verbally and in writing that these shipments will be coming after their day trial and that if they don’t want these shipments we just ask for one contact requesting a cancellation during their trialWe then give the customer closer to days to call us, because we understand that families are busyThe monthly shipments have the exact format of their first shipment so the customer knows what they’re getting, before they get it, how much it will cost and when it will comeSince the customer has all required information to make a decision prior to when we bill and ship we just as for that call if they do not want these items Below is a copy of the account review conducted on Mr [redacted] s account on 5/21/15, the same day he informed us of his frustrationThis recording confirms Mr [redacted] was told he would be sent products after his trialWe have attempted to contact Mr [redacted] multiple times to read him this review but have been unsuccessfulAs the below review states, we are going against our policy and Mr [redacted] is authorized to return his last shipment for a refundThis is being done as a courtesyOr if he prefers he can get a partial discount and some free product linksMr [redacted] can contact customer service at 1-800- [redacted] and let us know of his decision No further credits will be authorized this time but all VerAcademy products are refundable for up to two years after purchase with our SAT/ACT guaranteeIf Mr [redacted] wants more information on this guarantee customer service would be happy to give him details when he calls Sincerely, [redacted] Customer Service Manager VerAcademy Software Account Review - BOD per customer services request the sales call was reviewedAt minutes into the recording Mr [redacted] was told “regarding the advanced levels, if we havent heard and only if we havent heard before the end of the day evaluation then we will assume success and bill and ship the next higher volume at the discounted plus shipping and handling”Mr [redacted] had no issue with thisInformation on the continuity was in writing multiple times in the first package as well in case there was any confusionThey did not request a cancellation until 5/21/so no refunds should be dueWe do not want to leave our customer unhappy however so as a courtesy we will make an exception in our policy and Mr [redacted] is authorized to return the last shipment for a full product refund of 49.95, basically honoring a day return policyOr if they would prefer we will authorize a $refund to be processed immediately plus send three VerAcademy product links ($value) of their choice at no additional chargeThey are still qualified to take advantage of our sat/act guarantee for a full product refund // Return Policy Customer satisfaction is our primary concernAs we are confident that you will benefit from our products and services, we offer a 100% satisfaction guarantee on your initial VerAcademy shipment If for any reason you are not satisfied with our products or services in the first days, we will exchange your software or give you a full refund for the product amountIt’s your choice! If you would like to return the product, please call our Customer Service Department at (800) [redacted] to obtain a Return Authorization Number (RA#) This will help us provide accurate tracking of all returns An RA# will be given only for the initial package and within the first 30-day evaluation periodIf you discontinue your service after the 30-day guarantee period you will be responsible for any charges incurred up to that dateIf you are on the monthly payment program you are responsible for all payments if you didn’t contact us within your trial period Any and all packages received with a post mark stamped five or more working days after the (RA#) is issued will not be accepted and the purchase will be considered final

I spoke in length with a man named *** *** And YES, he opened the conversation by saying my son 'expressed interest in our product at a recent college day at his high school' (paraphrased because I don't remember exactly how he worded it.) So now VerAcademy has me thinking my son is familiar with the product Okay, shame on me for being gullible enough to believe it *** goes on to explain clearly what product I was purchasing for $153.35--the product that costs $online *** said he was able to apply some promotions to get the price discounted In the end, he recorded a segment of our conversation which was the confirmation, and the call went something like this: 'This is *** ***, today is 10/29/2015, and you are purchasing the Ver Academy product for $ Keep in mind that higher levels of training are available…" and I interjected and asked, "why in the world would I want higher levels?" (I did this because during the non-recorded segment of our conversation, I'd explained how smart my son was, and that I did not feel like he needed training for the SAT, that he'd scored in the 99% in the PSAT--exam to enter private high school--and that he did not train or study for that, either Why are we 'going there'?) He resumed, 'you may want that to help in his AP classes and such You would just have to call us and let us know if you want to cancel it.' And I said, "oh, okay." Meaning, Okay, I understand how that works NOT, okay, I'll take it I never said I wanted it!! But the employees of Ver Academy are giving me their interpretation, which clearly resembles ***'s: "YOU SAID OKAY! That means you wanted it." Well, shame shame shame on Ver Academy for that They are clearly manipulating comments and conversation to mean what they want it to mean BEWARE THIS COMPANY THEY ARE CROOKS!! I'm only angry at myself for not noticing the three $charges sooner Filing complaint with credit card company as well

1/5/
Revdex.com
of San Diego
Viewridge Ave Suite
San
Diego, CA
(858)496-
Complaint
ID: ***
Customer
name: ***
We
apologize if there was any misunderstanding regarding the ***s VerAcademy
orderOur
representatives do not say students or parents want our specific
product, only that an interest was expressed in getting help with SAT/ACT
preparationSince our program guarantees to increase the students score on
these tests we offer to let families try our products for a day money back
guaranteed trial periodMrs*** returned her product on 12/28/and was
refunded the following dayThe credit amount was less the cost of shipping and
handling, the full product amount was immediately creditedWe offer our
customers the opportunity to be refunded for the cost of shipping they paid as
well, by answering two simple product questionsMrs*** opted to not
answer the two questions so was refunded her product amount
Again,
we apologize if we caused any frustration to the *** family
VerAcademy
Customer Service

This company is using deceptive practices to get your credit card information and hiding the acceptance for recurring product charges in the small print WHAT YOU TELL THEM THEY DON'T RECORD OR ACT ON NO MATTER WHAT THEY TELL THE COMPANY On June 12th, I called this company because I noticed that they were billing my banking account I explained to them that I had not received their product and had not seen that they had been charging She told me that she could cancel the account, but there was nothing else she could do other than to send more of the product I told her that on my first call, I told the guy that I did not want to have recurring charges He agreed that it was a one time purchase The person I spoke with on the June 12th said they did not have a supervisor that I could speak with Today June 20th, I was called and told that they could only refund one month of these fraudulent charges to my account Then, she told me that she would pass me to the invisible supervisor that she didn't have in my last call Now there is a Board of Directors who is also responding to me via the phone No one will provide names for these folks and it is completely frustrating! If the product was good, they would not need to cheat people in this way All I am asking for is they send my money back that was taken from my account since I didn't not want a reoccurring charge and don't have their product She once again referred me to the public address that they provide on the website, but no one with any authority to make decisions These responsible BOARD OF DIRECTORS will not call me back directly I have requested the return of the money they took from my account These businesses hide this recurring conditions and approvals and just charge and charge until you notice This company and those like them should be required to get these recurring charges approved via text or via email before they can continue to charge They would not do that because they would not make as much money

1/6/
">
RE:
Mr***
Complaint
# ***
I am sorry to hear
that Mrs*** is unhappy with the outcome of her VerAcademy orderShe
had previously called in about this same subject and a thorough account review
was conducted per her requestThe results of that review were added on her
account on 1/4/A copy of that response is noted below
Our
customers can return their products at any time during their trial, and as a
business we of course prefer that someone in the household uses the items they
orderedAs a way of motivating people to use the product we offer to refund
not only the cost of the product, but the cost of the shipping they paid to get
the product to their home as well, if they give us product feedbackGiving us
product feedback is always presented as an option, not a requirementOur hope
is that when customers are able to see the product and all it offers they will
decide they want to keep it, but in case they do not want to keep it we always
give specific evaluation dates so everyone is on the same page as to when the
trial is overWhen Mrs*** called on 11/30/during her trial she
stated that she wanted to take advantage of our offer and get a full refund
including the cost of shipping if she returned her products and agreed to give
us feedbackShe also agreed to specific evaluation date of 12/23/The next
contact we had from Mrs*** was 12/24/15, after her trial expired, so
her products were no longer refundableThe Account Review noted below will
give further details
It’s
unclear why Mrs*** feels she should be able to return the product
when she passed the time period she’d agreed toLike any business we have a
return policy here, which we believe we have the right to upholdThe extra
evaluation time was only an offer which Mrs*** could have accepted or
declinedDespite her passing her trial period we gave Mrs*** a courtesy
$refund, in an effort to meet her half way
We appreciate the opportunity to present our
side of this situationWe do believe that this customer has made an honest
mistake, and as tempting as it may be to make an exception in every case where
a customer has retained merchandise past the agreed upon evaluation period we
must hold to our return policy when no extenuating circumstance is present
Sincerely,
*** ***
Customer
Service Manager
VerAcademy
Software
Account Review -
BOD Per customer service request
reviewed this accountMrs*** is asking for authorization to return
the first shipment despite being past the agreed upon evaluation datePer the recorded
customer service call on 11/30/Mrs*** agreed to the specific
evaluation date of 12/23/Per Mrs***s 12/message left at
am we have already researched all incoming calls and messages from both
*** and , there were no contacts or messages left between
11/30/and 12/23/We have been open every business day until PM PST
since the last contact and unfortunately they passed the date that was agreed
toWe are like any other business in that we have a return policy we must
comply with and like most businesses our policy is based on timePer the
account review no refunds should be dueWe do not want to leave our customer
unhappy however so as a courtesy we will meet them half wayMrs*** is
authorized to receive a 50% discount ($85) to be processed to their account
immediately and of course they can keep all of the productsOr if they would
prefer they can be given a 30% discount ($56) and sent three free VerAcademy
product links of their choiceThey are still qualified to take advantage of
our sat/act guarantee for a full product refund

1/5/
">
Revdex.com
of San Diego
Viewridge Ave Suite
San
Diego, CA
(858)496-
Complaint
ID: ***
Customer
name: ***
We
apologize if there was any misunderstanding regarding the ***s VerAcademy
orderOur representatives do not say students or parents want our specific
product, only that an interest was expressed in getting help with SAT/ACT
preparationSince our program guarantees to increase the students score on
these tests we offer to let families try our products for a day money back
guaranteed trial periodMrs*** returned her product on 12/28/and was
refunded the following dayThe credit amount was less the cost of shipping and
handling, the full product amount was immediately creditedWe offer our
customers the opportunity to be refunded for the cost of shipping they paid as
well, by answering two simple product questionsMrs*** opted to not
answer the two questions so was refunded her product amount
Again,
we apologize if we caused any frustration to the *** family
VerAcademy
Customer Service

This business calls and tells you your student requested help in studying for the ACT and SAT tests They want your credit card in case you don't send the disks back and you pay $immediately I couldn't verify with my son that he had requested this information because he was on a trip so when I could verify he said he didn't ask for it I imagine he filled out a survey somewhere and next thing they want to send you all sorts of things Anyway, I wanted to send this product back and get my money back Well, in order to get all your money back, you must complete two different quizzes or tests or something If you don't complete those tests (I don't know how long they take yet, but I think the sales person said minutes and if that's per test, we have to spend another 1/hour of our time) you don't get all your money back So far, my links for the quizzes don't work and I'm waiting for tech support to call me back Again, more waiting

8/7/
Revdex.com
Viewridge Ave#
San
Diego, CA
Attn: *** ***
RE:
Mr***
Complaint
# ***
In response to Mr***s statement that
he told his sales man he wanted “NOTHING ELSE” again that would be fine, we
only needed one call during his trial if he wanted future shipments stoppedAs
was stated in the previous response, the sales man did inform Mr***
verbally that other would be billed and shipped after the trial if he did not
cancel, Mr*** did not have a problem with this during that sales callThere
was nothing “slipped” to Mr***, he was informed verbally and yes in
writing as wellA copy of the literature included in his first shipment is
included with this responseThis literature boldly and clearly states other
products will come after the trial and includes our toll free 800# repeatedly
in case any changes need to be madeThe third and final page in the attached “VA
Literature Pack” is a large sticker that is put on the outside of the priority mail box, so that even if customers are
busy and don’t have time to open their box they see that other products will be
sent and have the number available to call if they want to make changes
We never said any documents were signed, this
is a phone order so of course there was no signature
We actually did contact Mr*** on
7/15/15, in response to his wifes earlier request that his account be reviewedA copy of that contact is attached with this responseThe conversation was very briefThe customer service representative told Mr
*** that we had reviewed their account per his wifes request and asked if
he had time to hear the reviewMr*** stated “Well then if my wife has
the questions then you should be calling her, do you have the number?” The
customer service rep said that no she did not have the number and then the
phone was disconnectedIt appears Mr*** disconnected the call because
the customer service representative did notSo Mr*** is correct in
that he did not give us the number to callI apologize that I was not clear in
my initial responseI should have stated that Mr*** said we should
call his wife and then disconnected, so we researched to find the phone number
she called us from earlier and returned her call at that numberIt is true
however that we did talk to Mr*** and that he was told an account
review was done, also that he did not wish to hear that review
We are not trying to sell Mr***
anything, we are offering nothing but refundsWe have given him two options in
regards to the refund, that was not meant to upset him, we apologize if that
was the end result
Yes the ***s were informed multiple
times in writing that others would be sent after the trial, again copies of the
literature are included with this response for your records
Mr*** is correct that there was
nothing on the outside of his last two shipments with directions on how to
return, it is unclear why he would mention that though, that is not something
that we said would be done or that should be doneThese items are not
refundable per our company Return Policy.
The first shipment was refundable within the day trial but still
there were not return instructions on the outside of the package, there was our
customer service phone number that the ***s could call should they want
to return the item within their trialMost companies do not send products with
return instructions on the outside of the package, that would be unusual, so
again it is unclear what Mr*** is referring to in regards to that
Per Mr***s request we have included
the recording of his 7/15/contact with customer service where he directed
the representative to call his wife and then disconnected
Overall I respectfully disagree with Mr
*** that we have been ambiguous or misleadingWe have been upf*t and
available and have followed through with all we said we would doIt is Mr
*** who said he would call if he didn’t want others but then did not and
how has now disputed his charges with his credit card and complained about our
company despite no proof of w***gdoingTo the contrary there have been no billings
since the first cancel request on 6/16/15, there have only been offers of
creditsWe have proven to be very easy to contact and have responded to any
calls from this familySince Mr*** has now made it clear that he does
not want to take the offer of a partial credit and free products we have
refunded the *** family for their last product, billed over two months
ago on 6/7/We will not ask them to return that item, they can keep it as a
free giftThere will be no further refunds authorized
Again we would like to apologize to the
***s that this has ended negatively, that certainly is not our intention
We have a return policy like any other business and feel we have the right to
uphold that return policyWe appreciate them giving us the opportunity to
review their account and see what we could do to help, hopefully the credit
processed for their June shipment will ease some of their frustration
Sincerely,
***
***
Customer
Service Manager
VerAcademy
Software

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.de details of why you are not satisfied with this resolutionPlease respond in this space ONLY]
As previously stated, my chief complaint is that when I made contact within the trial period I was told I could not get a refund without first trying the product An extended date was given which I was told was the only way to get my refund Conveniently for them I was unable to get through to cancel until hours after their said extension.Chief complaint is I should have received guaranteed full refund on the very first phone contact
Regards,
*** ***

They repeatedly call my house after being asked not to call looking for the parents of a year old to sell them SAT prep softwareWe are on the do not call list and have been contacted over five times after being asked not toThis last time I told the man take us off the list and do not call againHe told me "do not tell me what to do" and hung upThis company is represented by people who are rude and cannot follow laws

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowThis is in response
to VerAcademy’s ridiculous reply. Their
entire response to our initial complaint is contradictory, and they have convoluted
the entire situation. VerAcademy made
the first initial telephone call to us regarding the disk set for $192.80, I
told them I will give them a call after discussing it with my wifeI called
them back and spoke with Benjamin to order the disk set NOTHING ELSE
We were not informed
that we were subject to automatic shipments and billing. If somehow we were informed verbally, then it
must have been “slipped” in during a fast talking informative overload sales
speech; and I certainly never agreed to or acknowledge it. We were not informed in writing or
signed any documents at any time
I acknowledge there
was a delay in informing VerAcademy regarding the first unauthorized shipment
in May. This was due to a two week
vacation, thus we were unaware of any shipments. Almost immediately after returning home,
another unauthorized shipment arrived (on or about June 7th). The prior shipment still remains unopened. After the second unauthorized shipment I
called VerAcademy to discuss how and why we are receiving the supplemental disk
and ask how to return. At this point
they stated that they will not take them back
VerAcademy stated
that they called us on July 15, to inform us we could return the June
order. This never happened! It makes no sense that I would refuse this
offer to return. VerAcademy also stated
that I directed them to call my wife at ***. Interesting, because that number is
identified as an out-going company telephone number; a number I wouldn’t use
nor give out. VerAcademy obviously recorded
this number on “caller ID” from a previous call my wife made to them (same
date) as a last attempt for them to rectify the situation before complaining to
the Revdex.com, which they refusedVerAcademy is caught in another lie
What this
entire complaint is all about is their ambiguous misleading business
practices. Unbeknownst to me, if I did
my research about previous complaints from other consumers similar to ours to
the Revdex.com this would’ve influence our decision to order from them in the first
place
If VerAcademy
truly wants to resolve this situation; we’d welcome them to provide us with
turn authorization information. A full
refund of the two unauthorized parcels of $x for a total of $is
expected. We are not interested in any
other service they offer in lieu of a refund
Please review
their “account review” section.
Note: VerAcademy is still trying
to sell us stuff!
Please review
VerAcademy’s first response to the Revdex.com.
Paragraph 3: Nothing was stated “multiple
times boldly in writing”. Furthermore;
there is NO information on the outside of the package regarding how to return
the parcels. I have examined both
unopened packages
I also call
into question their repeated references to recorded phone calls
Regards,
*** ***

The complaint has been resolved Mr *** is Happy

I too like the other reviews was contacted by someone over the phone telling me my daughter had signed up online to recieve the information they were trying to sell me When I asked my daughter about this she did not have any idea what I was talking about I noticed my account was deducted for this product in the amount of right away The person I spoke with on the phone gave the impression I would have days to try the product before this would be deducted I received the product and went through all the steps to answer the questions they required to provide in order to get the RMA to return the product back The person I talked to kept trying to get me to buy the product after insisting that I did not want to keep the product and wanted a refund I returned the product and it has almost been weeks and still have not recieved my refund I have tried to contact them through e-mail and do not get a response I e-mailed a second time and received a response from them stating that my refund would be processe that day That was a week ago and I still have not received my refund I sent another e- mail today stating that I still have not received my refund and have not received a response yet If I do not get my refund by the end of this week I will be making phone calls They took my money from my account before I even received the product and now they can't give me my refund in a timely manner