Veredus Corp

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint While I appreciate the fact that this organization is attempting to protect bookstores from fraud, I am being targeted for fraud because I took care of my textbooks and kept them in good condition As a doctoral student, our textbooks are simply used as reference materials, not as a typical undergrad would use with every day use As I told the organization before, I do not have receipts for these textbooks I have never obtained any textbook illegally or through a library loan These were all legitimate purchases through various organizations, such as [redacted] and the [redacted] I did not keep receipts as I did not know at the time that a program such as this existed for graduate students I certainly would never have gotten involved in this had I known something like this would occur As to the point of multiple contacts by this organization regarding the reason for the hold on my account I received two emails with this information I immediately responded to those emails with the information that I do not have receipts I sent in a copy of my student ID card from [redacted] as proof of my identification I have asked multiple times for this organization to have someone contact me via telephone regarding this matter This request has not even been acknowledged Again, I can provide [redacted] character witnesses that state that I am not the kind of person who would attempt to defraud an organization My professors who taught the classes for which I purchased the textbooks would assert that I am not the type of person to do such a thing Whether it matters to you or not, [redacted] I also teach youth [redacted] My [redacted] and I have raised [redacted] to do what is right and help others when they are in need I am a [redacted] at a local high school I have as high a degree of integrity as anyone on the planet I ask that the "flagging" of a possible fraudulent action be voided and my two checks sent to me as soon as possible I purchased these textbooks in good faith I sent them to this organization in good faith My [redacted] and I have been frantically searching through old files to see if there are any receipts from my purchases, but they just do not existI can produce my [redacted] history where some of the textbooks were purchased This is not a receipt mind you, but a history of my account I have also offered to send transcripts which indicate the courses I have taken over the past several years I believe with all my heart that the organization knows the just and right thing to do is to give to me what I am due Nothing more and nothing less Again, we are not talking about a tremendous amount of money I have a [redacted] who has started college this year This money was to go to her to help her purchase her textbooks for second semester at her university (of which I will keep every receipt) Again, my apologies for all of this trouble When I received an email from this organization through my university account, I felt this was an opportunity to get some of my money back for these books I never dreamed that I would be caught up in the middle of such circumstances All I am asking is to for your organization to give me back what is rightfully mine I beg you to review this situation again Please try to look at it from my perspective The organization did not ask for these receipts up front If so, I would not have sent these textbooks for buyback Regards,

Revdex.com: I have given your company hrs to process the books through USPS However, according the tracking# [redacted] , the books have not been processed Please follow up this situation and thank you for the reply Regards, [redacted] ***

To Whom It May Concern: We are writing in response to a complaint that was forwarded to our offices from the Revdex.com of Metropolitan Houston in conjunction with a consumer complaint initiated by [redacted] , a current customer of our company, [redacted] The following is general information in regards to the transaction(s) that corresponds with [redacted] account with our company, [redacted] - [redacted] : Processed May 22, in the amount of $ - Order Number: [redacted] Processed August 6, in the amount of $ Our company, [redacted] enables college students to buy, rent, and sell college textbooks at an affordable priceTextbook buybacks enables a college student to sell their textbooks for cash, after they have completed their course and no longer desire to retain their textbooks at the end of the semesterOn May 22, 2014, [redacted] y used our company to create a buyback for the amount of $for two textbooks, which included a promotional code offering an additional $to her buyback total [redacted] y did not submit her buyback in prior to the 5-day quote guarantee period, and we were unable to provide her with cash compensation for her textbooksUnfortunately, she did not contact our offices until several weeks later to inquire about the status of her buyback and her textbooks were donatedPer our policy, any customer that submits a buyback must have it postmarked within the 5-day quote guarantee period or their buyback will be rejected by our Buyback DepartmentSince the prices of textbook fluctuate periodically, we must receive textbooks with a reasonable timeframe in order to resell the textbooksIf the customer submits their textbook in late, and the selling price changes for their textbook(s), we are unable to offer cash compensationIn turn, we will either donated or recycle such textbooks according to our Terms and Conditions While we are unable to provide cash compensation in the event of a customer submitting their textbook(s) in late for a buyback, we are able to convert their buyback cash total into store-creditA customer can then use this store-credit to reserve a textbook, and we will obtain the textbook through one of our partner vendors and mail it to the customer This is our general policy in regards to rejected buybacks on case-by-case basesFor [redacted] y, we offered her store-credit in the amount of $She reserved and purchased a textbook for $107.99- Order Number [redacted] and we sent it to her via the [redacted] on August 13, Unfortunately, the [redacted] is not providing proper scans in their system for this particular parcelFrom August 13, to August 24, 2014, [redacted] y parcel has been in transit back and forth from [redacted] ***, KS and [redacted] , MO (miles difference between the two cities) a total of times to dateIt continues to bounce back and forth between these two cities with no apparent destination whatsoever [redacted] y claims that she contacted the [redacted] and they told her that parcel was sent to an address that does not exist, and that the parcel will be returned to our officesWhen we contacted the United States Postal Service, and explained the situation with the transit issue, they told us that if the parcel was addressed incorrectly or scanning incorrectly, it would have been either delivered, placed on hold for pickup, or returned to senderThey further explained that they would not send an article of mail, back and forth between two cities over the course of a week, a total of times, if there was not something clearly wrong with the scanning procedure of their systemWe placed a hold on the parcel and requested that the [redacted] ensure that the label is accurate, and redirect the parcel to the address provided on the label itself, which is [redacted] y home address In the history of our company, we have never had any issues whatsoever with a customers textbook in transit or a customer’s buybackWe believe that providing store-credit to rejected textbook(s) is industry standardThere are several other textbook companies that will reject a customer’s textbook and offer no compensation whatsoever, being cash or store-creditWe feel that our policy is honest, and reasonable for anyone who uses our companyThrough this experience, we are deeply saddened that Ms Cooksey feels as though our company has wronged herWe strive to provide the best customer service possible and attempt to mediate every situationMs Cooksey is deserving of her store-credit and she has used it and was compensated for her buyback Please advise [redacted] y that this is an issue with the United States Postal Service and this is not our faultWe have no control over transit issues with the [redacted] , but we will do everything in our power to resolve the situation that she is facing with themHer parcel is in the process of being held at a Sort Facility with the United States Postal Service and redirected to her If there are any further questions, [redacted] y is welcomed to response to either the Revdex.com portal or our Customer Service Department as this is an ongoing issue Thank you, [redacted] Bookstore Buyback Supervisor [redacted]

Revdex.com of Metropolitan Houston: Please instruct the customer that we have followed up with our Shipping and Receiving Department and they have notified us that the package has been mailed and should arrive to his address in 2-business daysPlease instruct him to follow up with us if there is any additional required information Thank you, [redacted] ** BookstoreCompany.com Buyback Supervisor

Revdex.com, I chose to close this case because there's no way bookstorecompany will admit their fault I provided them my only invoice and they still do not think they send me the wrong books back I do hope their business will soon be closed down because this method of scamming really is not right to the customers or anyone We bought our books with our hard earned money and bookstorecompany just took them like the books were free Even worse, bookstorecompany continue to say that the damaged books that they mailed back to me were the books that they "received" Overall, to whoever is reading this complain, please avoid doing business with bookstorecompany I've had this issue going on for months and they still did not resolve my problem I STRONGLY DO NOT recommend using bookstorecompany for buy back Regards, [redacted] ***

Revdex.com: I have actually emailed to [redacted] the shipping label a week ago (October 1st to be exact) I've send you multiple emails before From your response, your company clearly did not see themIf the email address was the error, then please change the email address on your website I've attached a NEW shipping label and emailed to [redacted] and Customer [redacted] Thank you I hope this can be resolved soon Regards, [redacted] ***

This message is in response to the customer inquiryHis textbooks has been processed and mailed to himHe should see tracking updates as the United States Postal Service updates the status of the packages whereaboutsShould he require additional assistance, he is most welcomed to contact us
Thank you,
*** **
BookstoreCompany.com Buyback Supervisor

Revdex.com:
I would like to know the status on my shipment on my books Let me know the exact date that Bookstorecompany will send back my books According to the USPS Tracking Label, Bookstorecompany has not send back my buyback books As stated from the reply, the company did receive my shipping labelPlease send back my books as soon as possible
I also deserve an apologize from the company because I have not receive any progress for almost months This is seriously taking way too long to process my books back
Thank you
Regards,
*** ***

To Whom It May Concern:
The package for the complaint has been delivered

Revdex.com:I submitted the complaint to Revdex.com before receiving the *** payment from Bookstorecompany.com I think it's an interesting coincidence that I happen to receive the payment just a few hours after submitting my claim - how convenient While I agree I do not need another *** payment from Bookstorecompany.com, I still feel that their level of customer service is unsatisfactory I do not think I would have received a payment had I not filed a complaint I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** I am still not satisfied with this company, nor will I ever be, but I do not have time for this I finally received the book I ordered, over three weeks after purchase, after I ordered the same book from another company and received in three days, and AFTER class had begun I still have not even opened the package, so hopefully there's something of value in itRegardless, I do not plan on keeping itI will be happy when I never have to hear from this company again I hope for them that they will improve their ways

We are responding to an ongoing complaint in conjunction with the Revdex.com of Metropolitan Houston and our current customer *** ***, in regards to his buybackWe are writing to let inform both Mr*** and the Revdex.com that we have received his prepaid postage stamp, and will be processing his return buyback shortlyIf Mr*** has any additional questions or concerns, he is free to contact us directly or by utilizing the Revdex.com messaging portal
Thank you,
*** **
BookstoreCompany.com Buyback Department: Supervisor

Revdex.com:
I filed the complaint before receiving any sort of payment from the Bookstorecompany.com and therefore disagree with my 'fraudulent' filing of this complaintIt's convenient how this was all resolved so quickly and made to seem like the customer was at faultPrior to filing the complaint I had also never received any sort of communication or email response from the companyAs of today (I filed the complaint yesterday), I have suddenly received an email and two *** messagesWhile I am thankful that the payment was made, the situation and progression of events completely discredits the company, in my opinion.
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me

This message is for the Revdex.com of Metropolitan Houston in conjunction with the complainant in regards to her buybackA *** transfer was already made to her account yesterday as this is a falsified claimWe will not submit another transfer into her *** account for this amount
If she did not receive it, she needs to contact *** about the issueWe have a confirmation for her in regards to thisIf she has any additional questions, she is welcomed to contact usThank you,
*** **
BookstoreCompany.com

We are writing in response to a complaint that was forwarded to
our offices from the Revdex.com of Metropolitan Houston in
conjunction with a consumer complaint initiated by [redacted], a current
customer of our company, BookstoreCompany.com.
The following is general information in regards to the
transaction(s) that corresponds with [redacted]’s account with our company,
BookstoreCompany.com.
[redacted] submitted 2 buybacks- one for $[redacted] and another for $[redacted]. We received his textbooks and they have been processed
through our Buyback Department. Unfortunately, [redacted] buybacks are on hold,
because they triggered our fraud filters once they were checked into our
facility.
[redacted] sent in 10+ textbooks to our facility, which
appeared to be in an unused condition, which set off fraud filters in our
Buyback Department.  We contacted [redacted], because we needed clarification on how he obtained each textbook in his
buyback. According to our Terms and Conditions:
“WE
RESERVE THE RIGHT TO WITHHOLD A BUYBACK PAYMENT, IF AN ITEM OR ITEMS ARE
SUSPECTED OF BEING ILLEGALLY OBTAINED PROPERTY BY THE SELLER. ANY PROPERTY
PRESENTED FOR SELL DURING A BUYBACK WHICH IS FOUND TO BE THE PROPERTY OF
ANOTHER INDIVIDUAL/ORGANIZATION, WILL BE IMMEDIATELY RETURNED TO THE ORIGINAL
OWNER OR PROPER AUTHORITIES, AND NOT RETURNED TO YOU. IF THE ORIGINAL OWNER IS
NOT AVAILABLE, ITEMS WILL BE SENT TO RECYCLE AND NOT RETURNED TO YOU. IT IS
YOUR RESPONSIBILITY AS THE SELLER TO PRESENT PROOF OF PURCHASE WHEN SELLING YOUR
TEXTBOOKS TO US. THIS MAY INCLUDE, BUT NOT LIMITED TO, SALES RECEIPT/ INVOICE
OF ORIGINAL PURCHASE FOR AUTHENTICATION, BANK STATEMENT REFLECTING PURCHASE,
DRIVER'S LICENSE OR STATE ISSUED ID, COLLEGE/ UNIVERSITY BILL OF LADEN. IF YOU
ARE UNABLE TO PROVIDE PROOF OF PURCHASE, YOU AGREE THAT WE ARE NOT LIABLE TO
COMPENSATE YOU FOR YOUR BUYBACK.”
 
In
order to successfully process [redacted]’s buybacks, we need a sales receipt
showing that these items were purchased by him from a reputable source. We
requested this information via e-mail several times, but [redacted] never sent
us an invoice to any of his textbooks.
 
There
are a number of incidences on college campus bookstores where textbooks are
stolen, checked out as a library copy, and never returned. Our policy is meant
to mitigate such incidences to ensure that we are purchasing products from a
rightful owner. In no way is this policy accusing [redacted] of doing such
actions, but it is gravely necessary that we obtain a valid copy of his sales
receipt in order to process and complete his buyback.
 
This
policy is NOT egregious, but rather industry standards in the textbook market
used by every major bookstore company that exist, including [redacted],
[redacted]; not to mention thousands of college campus
bookstores nationwide. We would like to advise [redacted] that selling to any
other company with similar policies as ours would have triggered the same
standards of questioning. This policy is NOT a means of accusation, but a
reasonable means to quality control and compliance.
 
Prior
to sending in a buyback, all customers must agree that they have read and
agreed to our Terms and Conditions and will follow our company’s policies and
procedures, including those for buybacks. [redacted] agreed to our Terms and
Conditions and we would like to respectfully ask that he maintains compliance
with our polices.
 
[redacted] is welcomed to reply to our request and produce valid invoices for the
textbooks that he submitted in his buyback, in order for us to verify and
process his buyback. He may respond with this information via the RevDex.com portal, or by contacting us directly via e-mail.
 
Thank
you,
 
[redacted].
BookstoreCompany.com
Buyback Supervisor

Revdex.com:
I have given your company 24 hrs to process the books through USPS.  However, according the tracking#[redacted], the books have not been processed.   Please follow up this situation and thank you for the reply.
Regards,
[redacted]

Revdex.com:
I received a package from Bookstorecompany, but the books in the package were not the books I send them.   None of them were.  I do not know how they were getting these books from, but I've attached my Invoice to show the 4 books that I've sent over.  My books were: 
[redacted]
[redacted]
[redacted]  [redacted]
[redacted]
 
My book were NOT: (which I received from the package today)
([redacted] 
[redacted]
[redacted]
 
Regards,
[redacted]

Revdex.com of Metropolitan Houston:
 
Please instruct the customer that we have followed up with our Shipping and Receiving Department and they have notified us that the package has been mailed and should arrive to his address in 2-3 business days. Please instruct him to follow up with us if there is any additional required information.
 
Thank you,
 
[redacted] 
BookstoreCompany.com Buyback Supervisor

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  While I appreciate the fact that this organization is attempting to protect bookstores from fraud, I am being targeted for fraud because I took care of my textbooks and kept them in good condition.  As a doctoral student, our textbooks are simply used as reference materials, not as a typical undergrad would use with every day use.  As I told the organization before, I do not have receipts for these textbooks.  I have never obtained any textbook illegally or through a library loan.  These were all legitimate purchases through various organizations, such as [redacted] and the [redacted].  I did not keep receipts as I did not know at the time that a program such as this existed for graduate students.  I certainly would never have gotten involved in this had I known something like this would occur.  As to the point of multiple contacts by this organization regarding the reason for the hold on my account.  I received two emails with this information.  I immediately responded to those emails with the information that I do not have receipts.  I sent in a copy of my student ID card from [redacted] as proof of my identification.  I have asked multiple times for this organization to have someone contact me via telephone regarding this matter.  This request has not even been acknowledged.  Again, I can provide [redacted] character witnesses that state that I am not the kind of person who would attempt to defraud an organization.  My professors who taught the classes for which I purchased the textbooks would assert that I am not the type of person to do such a thing.  Whether it matters to you or not, [redacted].  I also teach youth [redacted]  My [redacted] and I have raised [redacted] to do what is right and help others when they are in need.  I am a [redacted] at a local high school.  I have as high a degree of integrity as anyone on the planet.  I ask that the "flagging" of a possible fraudulent action be voided and my two checks sent to me as soon as possible.  I purchased these textbooks in good faith.  I sent them to this organization in good faith.  My [redacted] and I have been frantically searching through old files to see if there are any receipts from my purchases, but they just do not exist. I can produce my [redacted] history where some of the textbooks were purchased.  This is not a receipt mind you, but a history of my account.  I have also offered to send transcripts which indicate the courses I have taken over the past several years.   I believe with all my heart that the organization knows the just and right thing to do is to give to me what I am due.  Nothing more and nothing less.    Again, we are not talking about a tremendous amount of money.  I have a [redacted] who has started college this year.  This money was to go to her to help her purchase her textbooks for second semester at her university (of which I will keep every receipt).  Again, my apologies for all of this trouble.  When I received an email from this organization through my university account, I felt this was an opportunity to get some of my money back for these books.  I never dreamed that I would be caught up in the middle of such circumstances.  All I am asking is to for your organization to give me back what is rightfully mine.  I beg you to review this situation again.  Please try to look at it from my perspective.  The organization did not ask for these receipts up front.  If so, I would not have sent these textbooks for buyback.
Regards,

Revdex.com:
I have actually emailed to [redacted] the shipping label a week ago.  (October 1st to be exact)   I've send you multiple emails before.  From your response, your company clearly did not see them.
If the email address was the error, then please change the email address on your website.
I've attached a NEW shipping label and emailed to [redacted] and Customer[redacted]
 
Thank you.  I hope this can be resolved soon.
Regards,
[redacted]