Veredus Corp

This message is for the Revdex.com of Metropolitan Houston in conjunction with the complainant in regards to her buyback. A [redacted] transfer was already made to her account yesterday as this is a falsified claim. We will not submit another transfer into her [redacted] account for this amount....

If she did not receive it, she needs to contact [redacted] about the issue. We have a confirmation for her in regards to this. If she has any additional questions, she is welcomed to contact us.
Thank you,
[redacted].
BookstoreCompany.com

We are writing to the Revdex.com of Metropolitan Houston, in conjunction to a complain that was submitted by a current customer. The textbooks that was submitted to our facility arrived damaged, which does not appear to have occurred during the shipping process. According to our Terms...

and Condition, we are unable to accept no render payment for damaged items. Usually if the damaged items have not been sent to recycle, we will offer customer's the option of either having their textbooks sent back to them, or provide them with store-credit on a case-by-case bases. The customer textbooks are still in our facility, and we will be more than happy to ship the items back that we received from him or he can opt to receive store-credit for the amount of his buyback and purchase any textbook of his choice (with free shipping). We have not received his return label as of today, but if he could forward that label to us, we will process his request accordingly. We request that the customer follow-up with us in proceeding correspondence. 
 
Thank you,
 
[redacted]
BookstoreCompany.com Supervisor: Buyback Department

To Whom It May Concern:
We are writing in response to a complaint that was forwarded
to our offices from the Revdex.com of Metropolitan Houston in
conjunction with a consumer complaint initiated by [redacted], a current
customer of our company, [redacted].
The following is general information in regards to the
transaction(s) that corresponds with [redacted] account with our company,
[redacted].
-      
[redacted]: Processed May 22, 2014 in the
amount of $121.39.
-      
Order Number: [redacted] Processed August 6, 2014
in the amount of $107.99
Our company, [redacted] enables college students
to buy, rent, and sell college textbooks at an affordable price. Textbook
buybacks enables a college student to sell their textbooks for cash, after they
have completed their course and no longer desire to retain their textbooks at
the end of the semester. On May 22, 2014, [redacted]y used our company to
create a buyback for the amount of $121.39 for two textbooks, which included a
promotional code offering an additional $20.00 to her buyback total.
[redacted]y did not submit her buyback in prior to the 5-day
quote guarantee period, and we were unable to provide her with cash
compensation for her textbooks. Unfortunately, she did not contact our offices
until several weeks later to inquire about the status of her buyback and her
textbooks were donated. Per our policy, any customer that submits a buyback
must have it postmarked within the 5-day quote guarantee period or their buyback
will be rejected by our Buyback Department. Since the prices of textbook
fluctuate periodically, we must receive textbooks with a reasonable timeframe
in order to resell the textbooks. If the customer submits their textbook in
late, and the selling price changes for their textbook(s), we are unable to
offer cash compensation. In turn, we will either donated or recycle such
textbooks according to our Terms and Conditions.
While we are unable to provide cash compensation in the
event of a customer submitting their textbook(s) in late for a buyback, we are
able to convert their buyback cash total into store-credit. A customer can then
use this store-credit to reserve a textbook, and we will obtain the textbook
through one of our partner vendors and mail it to the customer.
This is our general policy in regards to rejected buybacks
on case-by-case bases. For [redacted]y, we offered her store-credit in the
amount of $121.39. She reserved and purchased a textbook for $107.99- Order
Number [redacted] and we sent it to her via the [redacted] 9449
0112 0123 7135 2427 96 on August 13, 2014.
Unfortunately, the [redacted] is not
providing proper scans in their system for this particular parcel. From August
13, 2014 to August 24, 2014, [redacted]y parcel has been in transit back and
forth from [redacted], KS and [redacted], MO (166 miles difference between
the two cities) a total of 4 times to date. It continues to bounce back and
forth between these two cities with no apparent destination whatsoever. [redacted]y
claims that she contacted the [redacted] and they told her
that parcel was sent to an address that does not exist, and that the parcel
will be returned to our offices. When we contacted the United States Postal
Service, and explained the situation with the transit issue, they told us that
if the parcel was addressed incorrectly or scanning incorrectly, it would have
been either delivered, placed on hold for pickup, or returned to sender. They
further explained that they would not send an article of mail, back and forth
between two cities over the course of a week, a total of 4 times, if there was
not something clearly wrong with the scanning procedure of their system. We
placed a hold on the parcel and requested that the [redacted]
ensure that the label is accurate, and redirect the parcel to the address
provided on the label itself, which is [redacted]y home address.
In the history of our company, we have never had any issues
whatsoever with a customers textbook in transit or a customer’s buyback. We
believe that providing store-credit to rejected textbook(s) is industry
standard. There are several other textbook companies that will reject a
customer’s textbook and offer no compensation whatsoever, being cash or
store-credit. We feel that our policy is honest, and reasonable for anyone who
uses our company. Through this experience, we are deeply saddened that Ms.
Cooksey feels as though our company has wronged her. We strive to provide the
best customer service possible and attempt to mediate every situation. Ms.
Cooksey is deserving of her store-credit and she has used it and was
compensated for her buyback.
Please advise [redacted]y that this is an issue with the
United States Postal Service and this is not our fault. We have no control over
transit issues with the [redacted], but we will do everything
in our power to resolve the situation that she is facing with them. Her parcel
is in the process of being held at a Sort Facility with the United States
Postal Service and redirected to her.
If there are any further questions, [redacted]y is welcomed
to response to either the Revdex.com portal or our Customer Service
Department as this is an ongoing issue.
Thank you,
[redacted]
Bookstore Buyback Supervisor
[redacted]

Revdex.com,
 
I chose to close this case because there's no way bookstorecompany will admit their fault.  I provided them my only invoice and they still do not think they send me the wrong books back.  I do hope their business will soon be closed down because this method of scamming really is not right to the customers or anyone.  We bought our books with our hard earned money and bookstorecompany just took them like the books were free.  Even worse, bookstorecompany continue to say that the 3 damaged books that they mailed back to me were the books that they "received".
 
Overall, to whoever is reading this complain, please avoid doing business with bookstorecompany.  I've had this issue going on for 2 months and they still did not resolve my problem.  I STRONGLY DO NOT recommend using bookstorecompany for buy back. 
 
Regards,
[redacted]

This message is in response to the customer complaint in conjunction with the Revdex.com of Metropolitan Houston. Please inform Mr. [redacted] that the books that were sent back to him were the textbooks that we received under his account. We do not have any additional textbooks in our facility that are associated with his buyback. Unfortunately, the textbooks that Mr. [redacted] submitted to our facility was damaged and not in resell condition. Our purchasing guidelines prevents us from purchasing textbooks which are damaged, nor could we provide him with Store-Credit in lieu for his damaged buyback. If Mr. [redacted] would like to resubmit textbooks that are not in damaged condition to our Buyback Department in the future, he is welcomed to do so. Should Mr. [redacted] have any additional questions in regards to our policies he is welcomed to contact us for assistance.
 
Thank you,
 
[redacted]
BookstoreCompany.com Buyback Supervisor