Verispy

To whom this may concern,  After referencing the email address [redacted] as posted in this complaint it appears that [redacted] J [redacted] is not a current customer. There is a chance that [redacted] may have an account registered under another email/username we respectfully ask...

that she provide us with her user name/email or order number as received upon purchase.  So at this point as far as I can understand no money was exchanged for any services rendered or implied by this individual.   I have also contacted our Data Management team in our US-based office and they informed me that they never received an email matching this subject’s information. To contact the data management team directly by emailing them at [email protected] Please do not contact our customer support or marketing staff as they do not manage any data management related matters.   Having said that, I wish to again state that we will be happy to facilitate the data removal request 100% FREE of charge as long as the following information is submitted to the proper department as further explained on our privacy page: http://www.verispy.com/privacy Please note we follow a stringent security protocol and all data removal requests has to be processed by our US based Data Management Team.     Sincerely   [redacted]. Customer Support Manager

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. . 
  I have been referred by the Federal Trade Commission to Consumer Financial Protection Bureau, Iowa City, Iowa to further investigate the business practices of these background check "services."  I will work with them concerning the incorrect information these "services" post on their websites and try to come up with a way for the consumers to check, free of charge and annually, the information in order to dispute and correct all the bad info.  Thank you for your help but I don't think you have the power necessary to fix this problem.  Regards,     [redacted]
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. . 
Firstly, I am NOT a customer and have never claimed to be a customer of Verispy.  Please pay attention to the words I write. Second, the name [redacted] is clearly male.  Please do not refer to me as a she. Third, I have no e-mail or purchase number to provide you because, once again, I am not a customer of yours. Fourth, I have NEVER implied any services rendered or money exchanged. Fifth, all e-mail communications I have had with your company have DEMANDED driver's license and other identifying documents in order for you to remove my Personal Identifying Information (PII) from your site and services.  I will NOT be providing you any documentation that could be used to further harm my name or further facilitate any form of identity theft.  Sixth, if your optout department is the only department that can remove my information from your site and services, then I would request you e-mail them and request the entries be removed.  This is a simple, easy and reasonable resolution. Thank you.
Regards,
[redacted]

Dear Customer, Please accept my apologize for the issues you may have experienced while using our services. I was able to locate your account, and it states that the refund was issued per your request on the date of 02.17.2016 Please allow upwards of 5 business days for refund processing. ...

Please note that we do not access nor collect any of our subscribers' personal information, including credit card numbers or any other billing information. All of our transactions are processed reliably and securely through [redacted]. If you have any other issues or concerns please don't hesitate to contact us at [email protected][redacted].Customer Support Manager  Sincerely, [redacted] Customer Support Representative Tell us why here...

Dear Customer,   Thank you for contacting us. Thank you for bringing this issue to our attention, however I wish to inform you that we do not engage in this type of marketing tactics, majority of our traffic is generated by partners and third party agents/affiliates.  Please kindly...

note that we do not control or endorse any third-party sites or any goods or services sold on those sites. We do not have direct control on what is displayed and offered by third party agents and affiliates. Please bear in mind some data may be indexed by a search engines (internal spiders) and may be displayed long after it’s actually removed or changed. If you suspect that false, malicious, defamatory information is being distributed by third party sources not owned or operated by our company we suggest contacting them directly.   As a reputable online information broker we require all re-sellers to agree to abide by the rules and regulations set in our re-seller agreement. Any and all violations of our re-seller agreement constitute a breach of contract, consequently leading to an affiliate suspension or expulsion from our re-seller program.   I urge you to report this matter to our re-seller compliance team by emailing the hop link containing the possibly deceptive advertisement to:[redacted] Also please include all related details so they can research further and locate the affiliate info/tracking pixel. This should include all correspondence, all related links and materials.   We take affiliate/re-seller abuse very seriously and if we find any re-seller/affiliate in violation of their re-seller agreement we will take action.  Sincerely,Ari D.Customer Support Representative

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
 YOUR stringent security policies mean absolutely nothing to me.  I have 42 years worth of free credit report checks saved from the federal government, the state government, the colleges I've attended, Target, student loan facilitators, doctor's offices, and more...because of the strict security protocols they had in place that were meant to protect my identity and information.....which all failed.  I am NOT giving you a thing.  You are attempting to make money off of MY personal information, WITHOUT my consent. Remove MY personal information from your site and services IMMEDIATELY.
Regards,
[redacted]

To whom this may concern,   As mentioned in our previous correspondence the only order registered under the username [redacted] and name [redacted] is for a single $2.95 trial offer, there are no other purchases registered under this account. The customer was never re-billed for the order in question. I also wish to inform the customer that we do not access nor collect any of our subscribers' billing information, including credit card numbers or any other billing information. All of our transactions are processed reliably and securely through [redacted].   Also after referencing our customer support ticket system we are able to locate 14 messages that were received 3/30th through 4/02 from this customer, as they are associated with the customer’s user ID and email. Our customer support team has responded to all of the customers non-duplicate email requests and has processed the cancelation request in a timely manner during our business hours. Just to insure that the customer received the responses we have also resent some of our responses to earlier messages.   If the customer is not receiving our support emails we suggest adding our support email address to her whitelist. Some email service provider may use filters, which may mistakenly mark our emails sent to your email address as spam or junk. To avoid this problem, we ask for you to add [redacted] and [redacted] to your address book. Also I want to reiterate the fact that we are not associated with [redacted] in any way, if the customer has an issue concerning a purchase made from that vendor we suggest that she contacts them directly.

To whom this may concern, I believe the customer is reaching out to the wrong vendor, we are in now way associated with [redacted]. Also we have no products costing $14.22. I have referenced the customer’s information within our customer database and I can see that the customer subscribed to a...

5-day trial subscription costing $2.95 and per the customer’s request it was canceled on the date of 04-01-2018 10:11:54In fact per the notations listed on the customer’s account our customer support team has reached out to the customer on multiple occasions confirming the cancelation. The $2.95 trial was the only purchase we were able to locate for this customer, and at the current time her account remains canceled in deactivated status, no further billing is scheduled for her account. Again I feel that the customer is reaching out to the wrong vendor I suggest contacting the proper vendor.  Sincerely. Sincerely,[redacted].Customer Support Representative