Verity Property Management, Inc.

Dear Sir or Madam:I received your letter regarding the complaint your office received from *** *** who is a currentresident at Westridge ApartmentsThe apartment she is living in did experience water damage withinthe first couple of weeks of her residencyWater damages are not rare
occurrences in residentialmultifamily housingThey do occur from time to time and they are incredibly time consuming as well asexpensive for the owners of the property.When the leak was reported to our office, we responded within the hour by having our maintenancetechnicians arrive to the apartmentWithin the same day we had a plumber out to the property torepair the leakThis is acceptable and a professional response time for repairing a leakUpon thediscovery and as a result of the leak additional damage was foundOur disaster response vendor arrivedon-site same day to assess the damagePer industry standards our vendor provided estimates to repairthe damaged sheetrock and flooringThe estimates were forwarded on for owner approvalThe processfor handling water damages takes time as accurate estimates and data collection are necessary to insurethe issue is properly handled to protect the property and its residentsAs soon as approval wasreceived, the vendor was authorized to move forward with the necessary repairs.Unfortunately, this water damage occurred in Ms***'s apartmentWe understand this type ofsituation is interruptive to the resident's homeWe work as hard as possible with our vendors to insureany kind of damages like these are responded to and completed as quickly as possibleWe do highlyrecommend all residents purchase renter's insurance in case there is damage to the property and theirbelongings are affected or they need supplementary housing.Ms*** sent an email requesting full months of free rent to accommodate the inconvenience thissituation created for her and her householdThis is not a reasonable request as it creates an evenheavier financial burden for our client when they are already having $7,000+ spent on repairs associatedwith this water damageMs*** has made accusations that my staff told her the work wouldbe fully completed in a very short time frame and misquoting myself and my staffIn fact, my on-sitemanager told her we were having the work completed on her apartment first to get it completed assoon as possible so there wouldn't be any unnecessary delays.Her claim regarding multiple calls that were not returned is completely inaccurateBetween the datesof 10/11/and 10/16/there were a total of outgoing calls from the on-site manager to Ms.*** and incoming calls from Ms***Of the incoming calls, two went to voicemail and werereturned within an hour and a half, one call was missed with no voicemail, and the other two incomingcalls were answeredHere is the call log pulled from our phone system; Ms***'s phone numberhas been deleted for privacy reasons (attachment):
As to Ms***'s claim for having no hot water during the repairs, there were no calls received by ouron-call staff from Ms*** notifying us she didn't have hot waterHad Ms*** made the call,our on-call technician would have been out to her apartment to get the hot water working properlyMs.*** simply left a voicemail on the at the rental office number stating she had no hot waterTheoffice voicemail clearly states the on-call phone number to call for maintenance emergenciesMs.*** clearly didn't believe it was an emergency situationMs*** is aware of the emergencyservice as she had used it to report the initial discovery of the leakAs soon as our on-site managerreceived the voicemail regarding no hot water, our maintenance technician was at her apartment firstthing that following morning to turn on her water heater.Ms*** was offered to be released from her contract as we could not grant her request for freemonths of rentShe was hostile and verbally abusive during my phone call with herShe was not willingto discuss the matter any further with me and threatened to get a lawyerMy office never once statedwe would not be willing to discuss her utility bills due to the repairs being made in her apartmentDueto her unwillingness to openly discuss the situation and her verbal abuse, she was served with a daynotice of terminationShe has not once contacted my office to discuss this situation any furtherShemade demands that we could not grant herWe cannot risk our staff being in an unnecessary hostileenvironment.She then followed up with a harassing email stating she has contact the news media outlets, Revdex.com, IdahoHousing and Intermountain Fair Housing Council, and the Idaho StatesmanMs*** is going out ofher way and attempting to slander our business and reputation with accusations.Should Ms*** choose to accept our offer to be released from her contract and vacate the propertybefore the day notice has expired we will not charge any further rent past the day she turns in herkeysWe are willing to expedite processing her security depositWe will not refund rent on theapartment for days she occupied the unit and her demand for free rent for months will not be granted.The fans that were used in her apartment did use additional electricity that Ms*** would not havenormally usedWe are willing to issue a credit to her account in the amount of $to offset theadditional electric and gas charges.In response to Ms*** having to use the laundry mat instead of using her personal machines, weare willing to issue a credit to her account in the amount of $The laundry mat at Westridge costs$for a wash and $for minutes in the dryerThis credit would cover the cost of loads oflaundry.I've attached copies of the emails our office received from Ms*** illustrating her unreasonabledemands and unwillingness to open communication regarding these matters.Please let me know if you need anything further.Thank you,Kristin S*Residential Portfolio ManagerVerity Property ManagementN 23rd St Boise, ID 83702***@veritymgt.com208-342-

Good morning,
We received this application via fax due to the online application site we use having complications at the time. The fax received had cut off the applicants SSN so the manager called to request it over the phone. The application was immediately processed
thereafter which produced a background check that does not meet approval standards. I cannot go into specifics due to the privacy of the applicant. The manager then contacted the applicant and informed her that the application was denied and why. The applicant then screamed and cursed at the onsite manager. Thereafter the applicant contacted our corporate office and spoke to the supervisor of the onsite manager. At that time she admitted to the issue that resulted in her denial and stated that "it was over years ago."
Applications are processed uniformly and equally for all of our applicants.
Regarding the return of the $holding deposit we are more than happy to cut that check today and either mail it or have the applicant pick it up at our corporate office.
Verity Property Management
N23rd St
Boise ID
Phone: 208-342-

Message Identification ***Submitted on 6/18/2015Originally Readon 6/18/2015 *** *** ** *** *** ***Nampa, ID 83686 To Whom it May Concern, The complaint response to documentation sent to the Revdex.com on June 16th, 2015 regarding the residents *** *** and*** ** *** have been received and reviewed on June 19th, and following is the response outliningfacts regarding the complaintDocumentation can be reference in the attached to support the below facts. The residents *** *** and *** *** claim that Verity Property Management as Agent forthe *** *** *** *** have not been responsive to the residents needsin regards to a dishwasher issue and bug issue. On June 6th the office was notified of issues concerning theabove mentioned items at which time actions was taken by the onsite manger to schedule an onsite technician to review and resolve the issue if needed. Referenced in the previous letter and throughinstruction given to theresidents the technician could treat theoutside of the building for pests, butwould not treat the inside as individuals including a small child was presentThe technician used a product that has been effective on other buildings onthe property. However, in order to resolve the dissatisfaction that thetenants felt with only have the exteriortreated a certified pest specialist,Pest Pro, was scheduled to treat the property on 6/18/2015. A service which was performed as scheduled. Due to the specialist prior scheduled arrangements Pest Pro were notable to make it to the property sooner. Furthermore due to the time frame of events an invoice and report from the service technician is not on hand , but can be publishedwhen received. Regarding the dishwasher and dryer the onsite technician assessed the appliance notating that nothing with either appliance appearedto have an issue less the dishwasher not being properly secured to the counter top. In order to resolve the issue of securing the dishwasher and to received judgement on both appliances from a certified professional the services of All-Tech Appliance Specialists were rendered Attached the report can be found which states for the dishwasher services: “Diagnostic cyclecompleted. Heater draws amps andheats normallyAdvised tenant on use ofjet dry to help drying process and plastic will not retain heat leaving them typically wet”And for the dryer:“Ran test cycle on medium heat, Exhaust temp not exceeding degreesInterior drum by heater degreesRemoved rear panel and cleaned ducting and thermostat. Observed proper cycling of elementNo out of range temp found Machine tests ok.” While the All-Tech technician did fix the unsecureddishwasher the other requested items did not have issue. Furthermore, please be aware that regarding the appliances as mentioned in theprevious letter Lyles Maytag a secondcertified appliance technician hadlooked at the machines and notated no issue previously. Cost as statedon the invoice are to be paid by the property owner and were an unneeded expense. Attached can also befound work orders from our onsite technical for services performed. Please notated the dates there is only one work order that ran for business days before being attended to,work order number 61061. This was during the busiest time of the month and often during this timeservices calls need to be prioritized. Allother services calls were attended to on the same day or the following business day. To me and my crew such services is abovestandard. When services calls have been made they have been responded to in an efficient and timely manner. I admit we are not perfect and onoccasion there is a need to return to correct an issue. This is the nature of property management andhaving items that do wear out overtime. We as a management company we pride ourselves on the manner inwhich we conduct business and respondto tenant requests and needs, but the is a limitation to ourability and generosity at the expense of a property ownerThe request by *** *** *** *** *** to be released from their lease agreementis denied as there is no cause to warrant this. The residents have been informed of the lease obligation and at this time Verity Property Managementas an Agent for the Chestnut Valley Town homes will adhere by the term dates of the agreement signed by the above residents. RichardW***Residential Portfolio ManagerVerity Property ManagementN23rd StBoise, ID 83702P: 208-342-7368F: 208-342-7325 **We comply with all Federal and State FairHousing and American with Disabilities Laws** This electronic communication and the materialenclosed herein are private and confidential property of the sender and solelyintended for the receipt, use, benefit and information of the intendedrecipient as indicated above. If you are not the intended recipient, youare hereby notified that review, disclosure, copying, distribution, or anyother action in reliance of the contents of this transmission is strictlyprohibited, and may result in legal liability on your part. If you arethe intended recipient and you do not wish to receive correspondence from us,please call 208-342-

I received your letter regarding the complaint your office received from a previous tenants move-out chargesMs*** signed a rental agreement which expired on 2/28/and she remained month to month until she moved out of the propertyPer the rental agreement a written day notice is
required if a tenant wishes to vacate the apartmentOur office received Ms*** notice to vacate on 7/13/which would make her rent responsible through August 11th, The Ms*** vacated the apartment on 7/25/and the apartment did not re-rent until August 14th, Ms*** did not produce any documentation in writing from our office stating she would not be responsible for rent through her day noticePer Idaho state law our owner can rightly withhold prepaid funds or security deposits to cover owed rent from a previous tenantThank you, Kristin S*** AsstPortfolio Manager Verity Property Management N 23rd St Boise, ID ***@veritymgt.com 208-342-

Dear Sir or Madam Ms*** emailed me on May 9, complaining about her security deposit refundI responded on May 10, by email and provided her with a copy of her lease, the move in and move out sheets, all the invoices for cleaning and repairs, the final unpaid utility bill and
copies of the photos of her unit when she moved outPer the lease Ms*** was required to provide us with days written notice of her intention to move outShe failed to do that and was therefore charged for the days from the time of her noticeShe provided notice to us on March 29th and she was therefore charged through April 28thOn May 24, Ms*** filed a complaint with the Idaho Attorney Generals Office and I responded to that complaint on May 30th, Now Ms*** is filing a complaint with Revdex.com The facts are that Ms*** signed a lease that clearly provides that she must provide us days written notice to terminate the leaseShe provided notice on March 29th and then moved out April 15thShe was charged through the day notice period. Lynn F*Vice PresidentVerity Property Management Inc. She was advised ,

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.To Whom it may concern.
First of all I never said the first response was not fastI covered what they did on the 12th and they were fast thenAfter American cleaning, a plumber, and the adjuster it took 3-day to get the approval from the owner for repairsSo in the mean time I was left in my apartment to wonder what or when things would beginIn talking with Caitlin on Friday she informed me that work would begin on Friday the 16th and would be completed by Monday the 19thAs for the missed phone calls that were not returned those were the 20th as I still have the voice mail from Caitlin on my phone apologizing for not returning my call on Tuesday the 20thWhich I do not see a call log for that weekWhen Caitlin and I spoke on the 21st is the time in when I told Caitlin about not having hot water for the night of the 20th (I didn't know about it until morning of the 21st) or that morning of the 21stI did not call the emergency line as I did not have time to wait for maintanence to get here as I had to be to work by 8:At that time I Also let Caitlin know about my the front door left unlockedI was open for discussion on what we could do with my utilities and possibly rentIt was Kristin who said "this is the risk of renting and the only thing we will do is let you out of your lease." Kristin also told the Idaho Statemam that it doesn't matter if I would have asked for a million dollars that they wouldn't do anythingI asked several questions on things that they would pay, or even help with and her answer to those every time was no"Like I said if u decide to, we will let you out if your lease and that is itYou will be responsible for the rent up until the keys are turned in." I said that I would like to consult a lawyer as I didn't agree with thisAs for the owner having spent already $7000.00+, that is the price of being an ownerI have never threatened to get a lawyer, only said I wanted to consult oneI have not been served the day notice according to Idaho code eitherI still don't know the reason for eviction since Kristin does not return an emailI have only sent two emailsThe second email was trying to be kind enough to let you know who I have been in contact withI have not been harassing, threatening in any way, there has not been any type of negotiations until this pointI am greatful for what they are offering now, however I still don't have a reason for eviction, it was never served like it should be according to Idaho code, and I have no means to get into another place with my two boysI would like $that will include the $that it took to get me the rest of the way into the apartment after I paid $to hold it for over months, what Verity is offering to help withI will take care of the rest of the utilities that comeThat will also give me the means to get into another place with my boysIt will lesson the inconvenience since all the work wasn't completed until yesterday, the stress to my boys and myself in winter, and financial burden this has put on me.
I am now being accused of harrassement and slander which I have not doneI have pictures, voicemails, and very detailed information on what and when things have happened. Regards,*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThe refund was received on the 1st of AugustAlthough it was not sent to the proper address I left with the mgmt office in two occasions, I'm glad that this business finally did something in an honest manner. Sincerely, *** ***

Good morning,
*** *** Apartments has never had a male onsite manager. Every tenant is given the opportunity to have a move out inspection performed and is always provided all supporting documentation to illustrate the accuracy of the charges to the account. The tenant
contacted Verity and all detail was sent as requested in a timely manner. The charges on the account are accurate. If payment is not received in full, or if a previous tenant does not enter in to a payment arrangement to cover the outstanding balance, accounts are sent to our collection company after calendar days have elapsed. This tenant did not make payment or enter in to a payment arrangement which is why the account was sent to collections
Jeremy F*
President
Verity Property Management

Verity Property Management complies with all ADA and HUD guidelines regarding snow removal. The issues that this tenant is having is beyond the obligations set forth by any governing agency of property management.Snow removal is a large expense for our clients and we diligently remediate any
issues that need attention despite the cost.However, we will not go above and beyond what the law requires, at a even higher expense to our clientele, as we are already in accordance with all laws associated with ice removal

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Regards,*** *** The company was not "prompt" as it is now June and we are still dealing with a broken dishwasher and dryerWe have given the appropriate amount of time and if the bug, dryer and dishwasher issues are not FIXED (not just looked at) by Friday will continue in pursuing a lawsuit and we will be forced to move as this apartment is unsafe for our childWe have gotten no resolve until the company was informed that we will be seeking legal actionThey were the ones that have originally broken the lease by not providing what was statedA safe placeI can't even lay my child on the floor to playAnd as for the dryer that was looked at todayIt was not fixedIt still burns our clothes if ran on a setting We will be vacating the apartment over the weekend of these are not fixed fully like states in our notice

My name is [redacted] and I am the Vice President of Verity Property Management.  I spoke with the onsite manager to discuss [redacted] claim of cancelling due to a military transfer.  The onsite manager, [redacted], stated that [redacted] told her she had to cancel because her job was...

transferring her to Seattle.  After [redacted] informed [redacted] that her holding deposit was non-refundable, [redacted] contacted the corporate office to discuss the matter with [redacted] supervisor, [redacted].  [redacted] explained to [redacted] that holding deposits are non-refundable and that this written policy is located on the rental application that [redacted] signed and submitted to the management office.  [redacted] explained that the deposit is only considered refundable if 1.) the rental application is denied for any reason or 2.) if the applicant receives military orders of transfer.  [redacted], even after being informed of the military transfer exception, still omitted her claim of military transfer.  Until Verity received the Revdex.com complaint there had not been a claim of military transfer and no documentation to that effect has ever been submitted to Verity.  On the good faith assumption that [redacted] did in fact receive military transfer orders, I personally contacted her today by voicemail and offered her a full refund of the holding deposit if she will produce a copy of her military transfer orders to Verity.  That offer will remain available to [redacted] in perpetuity.  As a veteran of the United States myself I want to thank [redacted] for her service and will gladly assist her if she wishes to contact our office.[redacted]Verity Property ManagementVice President

Complaint: [redacted]I am rejecting this response because:
Regardless of the companies stated policies I was not given an opportunity to do a final walk through of my unit, or verify any of the stated damages I am being held responsible for.  Repairs were made without my knowledge and I have no way of disputing whether they were needed from normal wear and tear or excess damage as Verity claims. The individual I gave my keys to on leaving the property identified himself as a representative of Verity.  When I moved out the apartments were in transition between the two management companies and I believe he was overseeing management until a permanent manager was in place.
Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because: The corporate office did finally contact me, not because of my numerous messages, only after you, the Revdex.com sent informed them of my complaint. That is fine, I just wanted to know why their apartment manager told me I was a bad person. It was because of a dropped misdemeanor charge from many years ago. I don't think it is the reason I was turned away however, since I was to be only cosigning for my daughter strictly for financial reasons and would not have not been residing at this address as this was stipulated in the app.  Stephanie,  manager, did call and talk to me and informed me of their reason and said the only way to receive the refund was to have it mailed within two weeks. I again verified the mailing address, as I had in my previous phone calls, and she said she would speak to the manager of the complex about how she, Brianne, had spoken to me. She never offered the chance to come to the office to pick the check up in person. That would have been my obvious choice. Not much of what I have heard from any of the people I spoke to has been honest. Their stories and excuses change by the minute. I DO NOT believe they had a valid reason for denying my daughter's app. Regardless of the misdemeanor that was dropped, this has NEVER NEVER kept me from nothing I have done since nor slowed me down in my career, therefore I highly doubt it would keep from co-signing for my daughter to insure that the rent would be covered. My salary is upwards of 55k annually.  I think it was an angry worker sore because I questioned why it took a week from receipt of our app to BEGIN the approval process. I did not yell and scream at Brianne, I was in my office at the time and would not do that. I simply told her she was being a [redacted] in the what she was saying to me about that I was a bad person. I have since called and spoke to Stephanie, who laughed when she realized who I was and said she thought that maybe the check was being processed. She said she would check and someone would let me know. That call was Monday around noon. I have yet to hear from anyone. I honestly would never rent from this management company and will make sure to let everyone I know who is looking for apartments that this is not a reputable business. I see why they are not Revdex.com members and have  D- rating. I would really just like t receive the refund in a very timely manner, ie: in the next few days, and completely wash my hands of all this[redacted]. They have proven to be dishonest
Sincerely,[redacted]

To whom it may concern,**. [redacted] has been in contact with our office and the owner of the condo she has issued a complaint about.As she stated, it was determined that the charge for the replacement of a tub faucet would be reversed and refunded.A special check was issued and mailed that day to...

the tenants forwarding address that was provided.The time that was associated with the replacement of the faucet replacement was never charged through to **. [redacted].She was only charged for the faucet itself.The 3 hours of maintenance time that she was charged for was for nail fill, texturing, sanding, and painting nearly every wall of the condo.**. [redacted] was also not charged, at a rate of time and a half, for an after hours call she made to maintenance to give her access to her storage unit.Verity Property Management has exchanged multiple emails with **. [redacted] that explained all of the charges associated with her move out.Those emails were also accompanied by attachments that included every work order, invoice and receipt associated with the tenants move out.As the managing agent we have an obligation, which the lease agreement allows for, to protect the owner that we represent from damage the tenant is responsible for.The owner emailed Verity their agreement and authorization to hold **. [redacted] responsible for the charges the tenant is disputing.Verity Property Management has exhausted every effort to explain and prove that the charges on **. [redacted] account are accurate.The charges are accurate, legally allowed for and approved by the owner.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.In regards to the response provided by Verity, I will attest to the fact that I signed a lease agreement before viewing the unit in question because I was not given the opportunity to view the exact unit. I was shown another unit with the same floor plan and that unit was clean and free of odor. I was assured that my unit would be in the same condition or better because it was being painted and recarpeted at the time. Upon receiving the keys to my unit I immediately noticed the odor of cigarette smoke and that the unit was not cleaned. I have half a dozen people that can attest to the condition of the unit on move in. I made several attempts to speak with the onsite manager and she was only able to give me options that would not completely fix the problems in question. She did offer to have the unit cleaned but by that point I had already cleaned the unit and it would not have made any difference. The odor of cigarette smoke was overwhelming and was in the cabinets, appliances, and in the air system. No amount of cleaning would have made the smell dissipate. During my several discussions with the onsite manager she did admit to me that they were aware that the unit had be smoked in previously. I understand that the property is non-smoking and this is precisely why I signed the lease. The excuse that the company provided about not being able to police their properties is not an excuse to provide a new tenant with a malodorous and filthy unit. 
Verity admits that I spoke with both the onsite manager and with Mr. W[redacted] at the corporate office in the several days following my move in date. During the meeting on April 27, 2015 I was treated extremely poorly by Mr. W[redacted] and was not given any feasible solutions to the problems I was complaining about. At that time I requested to be released from my lease per the odor and unlivable conditions and the affect that it was having on my health. I provided documentation from my physician to Verity at that time. The next day, April 28, 2015, I was informed by Mr. W[redacted] that I was released from my lease agreement. I informed the onsite manager the following day that I would vacate the unit by May 8, 2015 because I needed time to find a new residence. I requested that all prorated rent be withheld from my deposit until I vacated and the onsite manager stated to me at that time that it would not be a problem. 
On May 3, 2015 I received a notice stating that I was being assessed a late fee and a 3-day service charge for not paying the rent. Verity is stating that they are going to withhold that amount from my deposit ($20 late fee and $50 3-day service charge) but I feel that this is an unjust charge. By May 3, 2015 I had already given notice that I would vacate the property by the end of the week and was released from the agreement, therefore I am not liable to be held to the charges noted per the lease agreement. 
The other items that they are charging me with is a $60 carpet cleaning charge, $60 cleaning charge, and a $5 "deposit forfeit". All of these charges are unjust as well. Per the response given, Verity states that the carpets were brand new upon move in. I had the unit for two weeks and the carpets were free of stains and debris upon move out. There was no reason for the carpets to have needed to been cleaned, and if they were this is not something that I should be responsible to pay for. Secondly, the apartment I left on move out was cleaner than the unit I received. Any cleaning that they had done after I moved out would have been left over from the cleaning that was not done before I took possession of the unit. The $5 charge is nothing that I had agreed to and frankly, the description of the charge doesn't even explain what it is for. 
I have attached pictures of the unit taken the day after I took possession. The pictures show the fifth that was widespread through the unit and also the nicotine stains that were on everything. In fact, the yellow nicotine stains were so seeped into everything that even after I scrubbed the counters and cabinets, a sponge would still turn yellow after one swipe. 
I still feel that I am owed the full amount that I am requesting from my deposit, $353.21. The charges that Verity is trying to assess are completely unfounded and I want the full amount refunded immediately. I did finally receive a check on Saturday, July 11, 2015 for the amount of $153.21 and I would like the other $200 returned to me. If this is not returned to me I will be seeking legal action to recover the remainder of my deposit. 
Regards,[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The response from Verity states that they are not responsible for my deposit but the apartment in question is the [redacted] that are managed by their company, not the [redacted] that they included in the response. They are responsible for my security deposit. The dates of the rental and move out are April 24, 2015 and May 8, 2015 respectively, not the dates included in the company's response.Regards,[redacted]

Our office isued a refund check to [redacted] and [redacted] for $200---the holding deposit---on July 27, 2016. I have emailed Ms. [redacted] today and ask her to confirm that she has received the check.
 
Lynn F[redacted]
Verity Property Management Inc.

[redacted] made inquiry to the charge of replacing the refrigerator drawer.We have investigated this matter and have reversed the associated charge on his account.A revised closing statement will be mailed to **. [redacted] on August 14, 2015.[redacted]

To whom it may concern,Verity Property Management received a complaint from [redacted] regarding [redacted] Boise ID. 83704.  The complaint states that Ms. [redacted] moved out of the apartment on May 8, 2015 and has still not received her security deposit.Please note: ...

[redacted] was sold with a recorded closing date of Tuesday, September 09, 2014 1:01 PM.  Verity Property Management has not been the managing agent for Ms. [redacted] former residence since the closing date of Tuesday, September 09, 2014 at 1:01 PM.The managing agent since Tuesday, September 09, 2014 is OnPoint Property Management.The company that is responsible for returning Ms. [redacted] security fee is OnPoint Property Management.We wish Ms. [redacted] well in her request for the return of her security fee.Jeremy F[redacted]Vice PresidentVerity Property ManagementE: [redacted]@veritymgt.comP: 208-342-7368

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I have not been hostile in any way to anyone. Have I said this is not right absolutely I have. If I have been hostile towards anyone here or at the corporate office I would have heard something from someone in writing which I finally received on 10/27/15. I have multiple voicemail messages from Caitlin and she is upbeat and giggly. That is not what a person who feels threatened would sound like. I am not making false accusations as I have proof of everything, pictures and voicemails. And still have not been served an eviction notice according to Idaho code. I was home when it was put in the clip next to the door and Caitlin never knocked or anything and there was never a reason for eviction. Idaho code does state that they have to physically hand it to me.... They never even tried. There also has not been a copy mailed to me. What verity is doing to me is not ok. The reason Kristin lists for the Idaho statesman not running the story is not correct. I have not harassed them at all or slandered them in any way. I have proof for everything I have stated. Those are false accusations Kristin is making. Regards,[redacted]