Verity Property Management, Inc.

Revdex.comComplaint Identification [redacted]  To Whom  it Concern, This letter is referencing the better business complaint submittedby  [redacted] July 8th,2015.  Furthermore this is a secondresponse to  the former complaintsubmitted on  July  3rd,  2015. Please be aware that the former complaint was in  error miss-interpreted and the corresponding responsesubmitted a miss-representation of the facts. Verity  Property  Management does indeed manage  [redacted] Street Apartments and has a association with the move-out procedure of [redacted] on  May  7th,2015.   Ms. [redacted] rented the apartment at [redacted] prior to  viewing the exact  apartment. The prospective resident, at the time, was show an  apartment of equal  size and proportion  within the complex and was providedknowledge  that the apartment comingavailable was a second floor unit,  butwas unable to  be viewed due to itoccupancy status.    With thisinformation at hand Ms.  [redacted] choseto  submit an  application and provide the required holding deposit to  sure the apartment rental.  Upon  completion  of the unit turn,  which the onsite manager had new carpetinstalled  and a full  paint completed along with other general  maintenance items and cleaning,  Ms. [redacted] executed a lease agreement  on April  22th,  2015 on a 12 month  contract for amove-in  date of April  24th.   At such  time the requiresecurity  deposit and pro-ratedApril  rent  was paid. On April  27th I  personally met with Ms. [redacted] who  was distraught over the smell  in the apartment  and wanted release from the agreement.  I referenced that it would be necessaryto  consult with my  onsite manager and maintenance technicianregarding the unit condition as is our company policy.  Ms. [redacted] was not atall happy  regarding this conclusion  and I informed the resident that  Iwould be in touch  the following day  as my onsite manager was scheduled to return  to  work on Tuesday  the 28th.   After discussing the issue with my onsite manager it was referenced that the apartment did not omit an unlivable odor.  However, thekitchen cupboards held a smoke smell from the previous resident which the onsite manager had previously offered to have re-cleaned for the benefit of the resident.  This service was refused by MS.  [redacted] All  Verity apartments arenon-smoking  and we police in the mostfeasible way possible,  but we are unableto  continually  police individuals  homes as they require and we wish  to  provide safety  and security of all  residents.  With the facts at hand inclusive of a medical note that had been provided the resident was informed at 11:18am on  April 28th in  writing(attached)  that she would be releasefrom  the agreement.  The allowance was given  for the resident to  be released from  the agreement effective on  the date the office received keys and indoing so  possession  of the apartment.  The resident would be held responsible forthe non-refundable $125 security  depositper the lease agreement  an leased rentsuntil  such time as the keys werereceived The keys to  the unit wereprovided on May  7th,  10 days after the resident was give the allowance to  leave without implications to her rental  history or obligation  to  thelease agreement.  Furthermore, theresident failed to  pay for the sevendays of rent in  May due as per the leaseagreement no later than the 5th of the month.   In accordance with the agreement,  whichthe resident was under contract to uphold until  keys were providedshe was given  a legal  notice of eviction  and assessed necessary  late fees and legal  fees.   The resident move-out paperwork was completed on  May  21stand a check  sent  on May  21st,  2015 for the remaining deposit amount  along with a statement of security itemizingthe charges (attached).  The check  was returned undeliverable.  On July 2nd the former resident contacted the corporate office andI  spoke to Ms.  [redacted] personally.  I verified the address as correct and once discovered the check had beenreturned called  to inform her that thecheck  could be collected or resent.  I received no response back  and so  forwarded the check  on July  3rd.   To confirm  the above pointsMs.  [redacted] was provide knowledgethat  the viewed apartment was not theunit she would be renting and without coercion placed funds to secure the unit.  Ms.  [redacted] signed an  agreement for said unit prior to viewingit.  The resident then  protested against the apparent smell  of the unit at which point the manageroffered to  have it re-cleaned at theproperty’s cost.  This was not sufficientand Ms. [redacted] requested to  be releasefrom the agreement. A concession that was provided less that  24hrslater.  The resident then  proceed to retain  possession of the  apartment for an additional 10  days and did not pay  rent as dictated by the lease agreement.  Verity Property Management  upheldevery  aspect of the provided arrangementfor Ms.  [redacted] to be released from theagreement and sent forward the remainder of the security  deposit within 11 days after the resident hadmoved out.  Unfortunately,  the post office returned the check  due to undeliverable status ,  the check was again resent at Ms. [redacted] request to  the same address July  3rd .   Please see the attached supporting documentation referencing the abovestatement.  I  hope the above explanation  provided illuminated the issues Ms. [redacted]addresses.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. I was told by the rude woman in the front office that she would not send out the maintenance crew to "use a chisel to clear the walk way just so I would stop complaining". I am attaching photos of the walk area when I had asked her nicely to help us get rid of the danger on the sidewalks. There was no action taken until they learned of the Revdex.com complaints that had been lodged. 
Regards,
[redacted]

All of the details provided in our original response are accurate and supported by documentation.
 
This documentation has been provided to the complainant and Verity has nothing further to provide at this time.
 
 
Jeremy F[redacted]
President

[redacted]'s situation and the circumstances surrounding her account have been responded to thoroughly and accurately.  The fact is that she has created a hostile environment for our onsite manager and portfolio manager.  [redacted] contacted the Idaho Statesman and made false allegations against Verity Property Management the same way she has with the Revdex.com.  We provided the Idaho Statesman all of the supporting documentation and answered all questions that were asked.  This resulted in the Idaho Statesman not running the story as they agreed that there was and is no support for the false claims being made by this tenant.  [redacted] has made outrageous demands for a very small maintenance inconvenience, she has yelled and cursed at my staff and she has contacted every free agency available to her to try and pressure Verity into granting her demands and to cause harm to Verity's brand.  Verity Property Management stands by our decision to protect our staff from hostile and aggressive tenants.  We have upheld the terms of the lease agreement that [redacted] willingly entered into.  We have an obligation to our tenants and staff to remove hostile and threatening people from the apartments that we manage.  That is the case here with [redacted].

Complaint: [redacted]I am rejecting this response because:
Clearly Verity has no desire to resolve this complaint. I maintain my original position that any charges for work done was not for any damage caused by my tenancy at this property and request that Verity drop their collection attempt.
Sincerely,[redacted]

Message Identification  [redacted] Submitted on 6/13/2015 Originally  Readon  6/15/2015 [redacted]Nampa,  ID 83686 To  Whom  it May Concerns,The complaint from the Revdex.com   wasfirst read...

on  June 15,  2015. The request for information  isappreciated and following I  will  outline the points associated with [redacted] at the residential  addressof  [redacted] It is unfortunate that the Ms.  [redacted] has found living at the apartment community  dissatisfying.  First let me address the dishwasherissue.  The resident moved into  the community residence on December 10th, 2014 with  a lease contactextending through  November 30th  of 2015. Upon  move-in,  by the resident(s) it was notated on  December 11th   and the onsite office was informedaccordingly that the dishwasher was malfunctioning. Work order #60393 wasassigned for review of the appliance by an  onsite technician as is thestandard policy.  Upon assessment of thedishwasher the technician determined that a new unit should be ordered and installed.  A new dishwasher was purchased on December11,  2014 as can  be seen on the attached receipt documentation fro Lyles Maytag  invoice number 34730 and was installedon  December 12th  also reference on  the attacheddocumentation work  order 60393,  by the onsite technician.  This appliance was brand new out of the box withno  known defects.  On  January 2st,  2015  the residents called and submitted a workorder as the dishwasher appeared not to be drying the dishes.  This itemwas attended to  and completed the sameday  at which  time no issue was found with  thedishwasher and  can be referenced on  work order #61061 attached.  I n reference to  the dishwasher falling out of itslocation  the issue was not notatedon  prior inspections and as this hasbeen  brought to  our attention will  be resolved.  Regarding the dryer, again a service order was initiated on Thursday,  March  19th at the request of theresidents stating that  the dryercreating a burning smell  when  run. This work  order number  63427 can be referenced in the attachmentsand was attend to  the followingMonday  March  23 at which point the onsite technician  cleaned out the venting and did  a general appliance check  and nothing wasfound to  be an  issue with the unit.  Due to  safety precautions Lyles Maytag was called whose invoice #35090 can bereferenced in the attachments  and upon  inspection they  state “ found no issue atthis time,  completely  cleaned air flow components.  Everything is in  tip-top shape.”   Regarding these two appliance items as the resident(s)seem  unhappy  with the professional  opinion of Lyles Maytag and seem  to  have continued issues the onsite manager hascalled a second service company AllTech  to  re-inspect both appliances on  June 17th and report theirfindings.  This invoices for obviousreasons cannot be provided at this time.  Regarding the bug issue,  at this time the TreasureValley  is experiencing hot weather andbugs are attempting to  access thecool  surrounds of  the concrete slab  that the community  sits upon.  To assist in  preventative insectcontrol  our onsite  technician  has applied a granule  that kills a variety  of insects includingearwigs.  This application  was applied only  to  theexterior of the home  as we will  not authorize the use of chemical by  an  onsite technician  in  thehomes interior.  In  order to help  alleviate this issue PestPro  has been  called to  service the unit and will  do so  between  the expected time of 1-3pm  on June  18th.  The complex is a very  safe community ,however,  the apartments are all  on  theground floor and therefore more susceptible to pest invasion  particularly  in the hotter summer months.    At this point the Verity Property Management has takenappropriate action  to  remedy the situation  and has had aprompt and professional  responsetime.  It has to  be considered that the property managementoffice is also  at the mersey  vendors who have prior scheduled service calls. At this time the Verity Property Management does not see reason to  allow the resident break  their lease agreement,  however, the communication  has been taken  under advisement and appropriate servicestechnicians have been  scheduled to  attend to the issues at hand.   Regards, Richard W[redacted]ResidentialPortfolio ManagerVerityProperty Management200 N.23rd St. Boise,ID 83702P:208-342-7368F:208-342-7325 **We comply with all Federal and State FairHousing and American with Disabilities Laws**This electronic communication andthe material enclosed herein are private and confidential property of thesender and solely intended for the receipt, use, benefit and information of theintended recipient as indicated above.  If you are not the intendedrecipient, you are hereby notified that review, disclosure, copying,distribution, or any other action in reliance of the contents of thistransmission is strictly prohibited, and may result in legal iability on yourpart.  If you are the intended recipient and you do not wish to receivecorrespondence from us, please call 208-342-7368.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Regards,[redacted]