Verizon Communications

Review: Verizon advertised and promised my house and street location fios services would be installed by 6/2015 at the latest.When I called to request fios service I was told 12/2015,still no service.My current DSL service is slower than ever.In fact it goes off for hours at a time.My house alarm and direct tv are inoperable for days at a time.I was promised a $110.00 credit for my inconvience,no credit.Verizon trucks have been working on my street all month,still no service.I was informed by a Verizon tech that my house will not be wired until 4/2016.Both houses to the immediate left and right,20 feet in each direction have been wired and are ready for service,in fact my entire neighborhood has fios service.I am the only house that is not wired for fios.Is this what happens when you file complaints against a media giant.Desired Settlement: Install fios fiber optic line an additional 25 feet to my property or make my existing DSL operable or credit my account for time without service as promised.Thank you.

Business

Response:

[redacted] is being credited every month 10.00 to equal 110.00 that was the agreement and he is getting it. As for the fios installation we advised him he would be getting his install on or around dec [redacted] and he was ok with that agreement. when rolling out fios there is a process in which lay the fiber. I have reached out to FTTP and they are installing him this month.

Review: Was moving from one place to another and I called in to change my address in order to get my last bill sent to me. The customer service associate assured me the the address was changed and I should receive my last bill once I return my equipment. The equipment was returned and I waited for the last bill to be sent. It never came the way I found out that I was in collections was I was in the middle of buying a home and they pulled my credit. My score went from well over 700 to 579. I was unable to get approved for the home of my dreams because of 1 derogatory blemish on my credit because of Verizon telecommunications. I called Verizon to find out what the issue was they refused to deal with me and gave me the number to a collections company. I paid my debt in full and Verizon sent me an email telling me I had paid my debt in full. I called Verizon to resolve my credit score issue in which a gentleman told me that he would be able to file a reversal for me to remove from my credit. I called a month later to inquire about the situation and another young lady told me that she saw the notes the gentleman wrote but nothing of the sort of fixing my credit would be able to happen.Desired Settlement: I called and made sure I let them know my new location and the bill was never sent. I paid my debt in full and Verizon is still reporting inaccurate information to the credit bureaus. I would like these inaccuracies removed from my credit report in order to move on with my life.

Business

Response:

Our investigation found the customer has outstanding balance of $246.40 owed on account. The customer stopped payment on the check that had been issued. Unpaid collection balances on accounts are credit reported as such. "

Review: , in November of 2015 I was contacted by a sales rep who names Constance W[redacted] (Later found to be from their customer retention center) and converted my business analog phone lines to Fios and added also Fios internet service as a bundle. I was first contacted by her over the phone and then to my email address and as a package deal (Got all the emails with the details). The conversion was completed in late December 2015. Since then, my bill has never been correct for the new phone and internet service. I have been receiving bills with crazy amounts that completely blew my mind. It wasn't the $179 a month that includes 6 phone lines (Main one unlimited nation call) and 50M/50M Up/down speed Fios internet, that I was offered and signed up for. I have been trying countless of times to try to get this resolved from calling the rep, calling their billing department every month, and lastly, was forwarded to a manager who names Daniel W[redacted] who promised me to get everything corrected in 2 to 3 days, but who never ever contacted me back nor replying to my email or call after one half week of waiting. This is such a headache to me that drive me insane. Every time when I call and ask to speak to a manager, I was never able to or got forwarded to voice mail box that no one ever care to get back to me. I also got half of a day of having no phone service for no reason (Upon calling repair department and it was finally fixed 6 hour later) that cause our service interruption and loss). I need my justice and helps.Desired Settlement: I need my bill corrected for good includes my last bill, and compensation to our business loss for 6 hours having no phone service.

Business

Response:

Tell us why here..[redacted] has been overbilled due to an incorrect quote and due to bundling issues dating back to time of installation. On April **, 2016, our billing representative spoke with [redacted] and apologized for his inconvenience and issued credit of $323.62 to get the bill to the expected rate he was quoted at the point of sale. [redacted] was quoted $228.00 after taxes. The customer has not further concerns.