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Verizon Reviews (23)

I am writing in response to the complaint made by [redacted] [redacted] became an It’s Just Lunch (IJL) client and signed a contract on 4/21/(attached).After welcoming [redacted] as an IJL client and telling her about our first match ideas for her, she had her first date on 4/During her active membership time, she was presented with six matches and attended four dates – in less than months.During her initial conversation with Kim, her original Matchmaker, they discussed multiple match ideasWhen [redacted] provided feedback on her first match, she indicated that she thought Kim told her he was Caucasian and had siblings abroad, neither of which being true after meeting himIt’s clear that [redacted] is confusing her first date with a different match that she heard about(It’s worth pointing out that when [redacted] was taken on as a client, she was open on what type of ethnicities she wanted to be matched with and said that when providing feedback on the date as well.)As with any and all businesses that have staff, there are times when a member of the team will move on to a new opportunityBecause we work as a team of multiple Matchmakers and Client Advisors working together with all of our clients, the chance of our clients feeling any adverse effect on their membership due to a staffing change is extremely lowIf [redacted] had a concern after meeting with Jaida, a seasoned member and leader of the team, she didn’t indicate them to anyone until recently.When our clients come in to the office for their in-person interview after their first date, they are provided with a client description that helps our team to describe them to their matches in the most accurate light possible as we move forward with their membershipThe client reviews the description and we encourage them to make any corrections to it that they see fitIn [redacted] ’s case, she removed “boating” from the list of things she enjoys doing and provided her signature, stating she had reviewed itThe edit she provided is exactly why we have the client review the description, so we are appreciative of the correction.Height is just one of the many factors that we look at when considering potential matchesWe present matches based on a combination of factors and we never select a match solely based on a single thing (such as height)If a client hears about a match and does not want to meet them based on a specific factor (such as height), they are able to pass on that matchClearly, [redacted] ’s match that claimed to “only want women 5’5” or less” did not pass on meeting her.On 6/2, [redacted] met her most recent date and provided feedback that same day, also indicating she was ready for additional matches (via email)On average, most clients have dates/month (some more); this frequency can fluctuate based on match preferences and availability of both peopleContractually speaking, the guaranteed frequency is date/month, on averageAs of 6/2, [redacted] had been on dates in the weeks she had been a client, clearly exceeding what is contractually requiredWhile our matchmaking team was working on selecting her next match, [redacted] sent another email inquiring about more matchesOn the following business day, 6/12, she sent another email and we contacted her on the phone that day, leaving her a voicemail and emailing herShe emailed in reply requesting to cancel her membership.On 6/13, [redacted] provided a cancelation of her active time, effectively expiring her membership on 6/30/(We aren’t sure who the “assistants” are that [redacted] is referring to as our staff doesn’t consist of an “assistant” roleWe can only assume she is referring to her Client Advisors, which are a standard an significant member of the matchmaking team.)We enjoyed working with [redacted] and we were disappointed to receive her cancellationAn IJL membership is a process, one that we wish she would’ve continued for more than weeks, however, we respect her decision and her feedback

I recently filed a complaint, and was called back within days by Verizon with complete and satisfactory resolution Much better service than expected!!

I am writing in response to the complaint made by [redacted] *** Mr [redacted] became an It’s Just Lunch (IJL) client and signed a contract on 10/26/(attached.) He purchased a 6-month membership, which included months of active dating time When Mr [redacted] became a client, he was told about his initial matches immediately Unfortunately, we aren’t able to control our client’s schedules, therefore, these matches were not available to schedule at times that fit with Mr***’s schedule One of his matches was injured and in a cast, so the match was postponed; ultimately, she ended up placing her membership on holdOn 12/1, Mr [redacted] met his first date and provided feedback that she was not what he was looking for, however, his date provided feedback that it was a good date and that they had been texting each other since the date Mr [redacted] went on his next dates on 4/6, 2/5, 3/and 3/ All feedback that he provided was listened to, documented and used moving forward After several members of the team spoke with Mr [redacted] regarding his feedback and what he wanted to focus on, I spoke with him personally on 3/4/and offered to extend his membership until September of (an additional months of active time on top of the that his contract provided for), in order to provide the opportunity for him to continue to meet more people He accepted this extension of his membershipSince that time, there have been some unfortunate circumstances as it relates to the calendar availability of the matches that we have attempted to coordinate Specifically, two of them were not available and one of them was relocating to New York These are all circumstances that are out of our control and we immediately moved forward to the next match option each time Mr***’s last date was on 4/ His next date, which was scheduled for 5/27, needed to be rescheduled due to family schedule complications We do not provide refunds, which our contract clearly states We want each of our Clients to have success during their dating process; while we can’t guarantee chemistry, we do select matches based on what the Client indicates they are looking for during their interview process, which is what we did for Mr***(The class action lawsuit that Mr [redacted] is referencing has nothing to do with the actions of the Washington, DC, franchise location No one on our team ‘asked him not to join it.’)

Thank youI just sent you the email to your personal emailThank you again

As of yesterday, we have spoken with [redacted] and have reached an agreement for next steps Thank you

We appreciate all of the feedback from *** Again, we have consistently worked with her through each match and each detailed conversation following her datesAt this point, she has one date remaining on her membership and we would love to move forward with that date should she chose to, but, a refund is not an option

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:they have not addressed any of my concernsI want more than lip serviceI want a refund.
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: I met with three men and I was not open to meet with all types of menI was very clear that I was ready for a long term relationshipAgain the last man I met was horrified that he had to tell me himself that he was still married and that he was not getting a divorce but had an arrangement with his wife that he could see other womenNo one mentioned this to me and I felt this was a breach on our contract. I have the emails to prove the situation and I still want a full refund of my $3,fee.a copy of the email I sent to you regarding this problem is attached to this non acceptance response
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: The facts are not represented truthfullyAttached in the Attachments above this text, is the email conversation I had with It's Just Lunch that substantiates there is a problem that I brought to their attention regarding this occurrence
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:Please find my response to the recent rebuttal from the company (IJL).Their claims are and misleadingIt is clear that they have a reputation for deception and not are trying to present a composed argument to avoid the facts.Here are the facts:IJL does not match clients with proper candidatesThey simply find the mutual opportunity to mix people up to keep their record of making people have lunches (datesTheir process is not standardized so their is no accountability of the true effort anyone is putting to match clientsThis process is also fraudulent because it is not clearly detailed to clients. Their no refund policy is clear and irrevocable evidence that they know their service is below standard and the likelihood of people requesting a refund is high given their failure rateThey have been a subject of several action lawsuits because of this poor business practiceThere is no regulations or quality control so the service is a failed outcomeThe people who work there, call themselves professional match makers, but they have no certifications, education background in any field that could be related to this area of expertiseThey are simply professional sales people who con customers into buying a service that is never delivered.Background,On October, I signed an agreement with the DC branch of IJLFrom that date until the first date on Dec, there were no dates and no explanation for why the company was not putting more effort in my match-making planOn that date, I met a lady named *** who was older than me and absolutely outside of the parameters I had discussed with MsM***.The date with *** back in December was a total disaster which ended in her giving me her business card and selling her services as a financial managerThough I had asked for a refund in November and also later in December, MsM*** convinced me to go on at least one more date to see how it would workI told her then I reserved the right to request a refund regardless. The second date was set for January 6thAlmost a month later from the first dateThe lady's name was ***This was also a total mismatch and I felt that MsM*** simply did not understand my interests no cared to listen to my needs*** mentioned several times how disappointed she was with the service and that she had been with them for six months without one good dateShe also expressed her gratitude with me for being the first good date.The third date occurred on Jan 7th and it was another disappointing eventI found no commonality and no attractionThere was not even a desire for the same tasteI gave MsM*** a full review of the date in hopes she would realize that I was not being provided with quality candidatesI again, asked that you please refund my money so I can stop wasting my time and spending money on failed dinner dates. The fourth date was sometime in March on a Tuesday and I was shocked not only at the lack of match-making, but also that the date did not even try to look good for the dateShe literally walked over from work with her hair messed up and clothes that looked like she was just at home laying on the couchShe was quiet, sleepy and very uninterestedAs always, and as all of the female clients who went out with me, they will tell IJL, they had a good timeI made sure I was a gentleman and created an entertaining environment.Finally the fifth date, was a ridiculous match that made me realize you are not even the least concerned with my interests or the real possibility that I may find a true matchThis is where I realized the people at IJL in DC are just throwing a list of women at me so I can be their date and I am spending money going on these dates without the possibility of actually finding loveI have spent over $on these dates with no positive outcome.I am still hopeful that the IJL corporate leadership will honor my request to refund my money or at least part of it to show their willingness to rectify this internal quality problem and lack of SOP for their process.The amount of my membership was $2,800.Their offer to extend the membership was a failure as wellSince they "extended" the membership, back in March, I went on one date and it was another disasterThe lady I went out with was very appreciative of my, but I was simply disappointed with the match. Their claim that I have texted with anyone is simply not trueI can prove this either in a legal court or with any statements submitted to Revdex.com on my phone recordsI have never corresponded with any of the women beyond our date except with the first lady who was trying to sell me her business.In summary, this branch of IJL is fraudulent in their practices and I do not believe they represent the larger corporate entityYet, they have wasted my time and taken my money with out providing a decent service that would merit their contract being upheld.
Regards,
*** ***

Nov. 26th 2016 - I went online to view my bill and saw an opportunity to save a few bucks per month on 2 of my 4 lines with Verizon. I have 2 basic lines I use for the upgrade availability in addition to the 2 smartphone lines I use for my wife and my communications. By downgrading the 2 basic lines to "Pay as you go Text" I would save approximately $4/mo. So, I clicked the appropriate bubbles, clicked through accordingly. Got to the change summary and boom... Error message saying the system was down try again later. In my mind the $4/mo was not worth sitting on pins and needles for, so I just closed out the page and abandoned the venture. My typical bill is about $250/mo and $4 just isn't worth the hassle. But I did screen shot the error message just in case (I like to play things safe #trust-issues)
Dec. 31st 2016 - I receive a notification saying my bill was ready and when I open it online there is a bill for $1,018.36. I got a little festered but new that it had to be an error and Verizon has not let me down before (I have been a customer for 10 years + high school 3 years), I will call and have this resolved and pay my bill when I call.
-- Called and spoke with an enthusiastic male representative who was eager to help me. I explained my concerns; he empathized and kept me on the phone for almost 2 hours while he "researched" my issue. We determined there was a change on the plan that went through causing the additional $700+ in overages. I had forgotten about the attempted change until that moment when we began talking about it and he started telling me he could do nothing to reverse the overage charges. At this point I was just tired of being on the phone and had plans for New Year’s Eve. He told me I could just call back and he would make notes (1st problem-their notes are worthless, you still are asked to explain the problem every time you call in)
Jan. 2nd 2017 - New day and rejuvenated hope that Verizon had not turned into the money centric company everyone says it has become.
-- Called and spoke with another pleasant rep who asked me to explain the issue... 10 minutes later she says she can offer 25% off the overage charges as it was the most of her authority. I explained this was an error I should have been able to avoid if the system did not time out and I don't agree with the 25%.
-- Transferred to a manager named K[redacted]a (I have her name but would prefer to avoid personal slander issues) who asked that I explain the issue to her. 10 minutes later we are talking in circles "Sir, you changed the plan online so it wasn't a Verizon error" "Ma'am, your website error prevented me from reviewing the changes made as it should have and yes apparently I made the error but your system was the proximate cause". She offered a 50% reduction in overages but asked I pay the difference of $300. I told her that was unacceptable by any customer service standards and I wanted to speak with a higher supervisor. She told me the total amount is above her authority to waive and she would have a supervisor review the notes and they (being herself and her supervisor) would call me back at 11:30 am MST. I thanked her for her time, agreed to the call back and we disconnected.

Jan. 3rd 2017 - Waited until 3:45 PM MST and never received a call

-- Called and spoke with a professional representative who read the notes briefly and understood it was over his head. He quickly assured me a supervisor would call me back in 20 minutes. I thanked him and we disconnected.
-- Waited for 2 hours with no callback. I called again at 5:54 PM MST and spoke with the best representative I think they have at Verizon. She not only empathetic but she seemed determined to assist me as much as she could. I unfortunately cannot recall her name but I hope if this is reviewed she is recognized. She not only made it clear that she understood the issue but she guaranteed a call back through some form of escalation saying it mandates that the manager it is sent to calls me back within 24-48 hours. Her reason for the escalation was another manager was working in the account and she did not want to disrupt their progress. I thanked and disconnected.

Jan. 5th 2017 - Waited until 2:00 PM and still received no call back.

-- Called and spoke with the most unpleasant female representative name T[redacted]a. My call must have been routed to the WORST office. The rep was rude when asking me to re-explain the issue after I told her there would be plenty notes in the account already but she insisted so I did.
-- Transferred to leadership J[redacted]er. She asked me to explain the situation again. Now, the last rep had me agitated but this was getting ridiculous. After a longwinded explanation she tells me "Sir, you made the error not Verizon, we don't owe you any of the charges. I can't help you".

So here I am. Needed to vent on the lack of service with Verizon. If a resolution is not reached amicably, I will be switching to AT&T after 15 years...

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I agreed to a settlement of the full contract minus a $500 "interview" fee. While I have agreed to close the financial dispute, the misleading claims of service and unsatisfactory customer service are items on which I urge the Revdex.com to remain vigilant. Regards,
[redacted]

Thank you. I just sent you the email to your personal email. Thank you again.

June 2, 2015It's Just Lunch (IJL) is a dating service for busy professionals. We specialize in setting pressure-free first dates for our clients. After determining that we can accept a client, we offer a few different membership options. In this case, [redacted] opted for our 3-month membership...

for $2495.00.On March 26, 2015, [redacted] signed a contract to become a member of It's Just Lunch as she electronically signed, initialed, and provided her driver’s license number for a validly executed contract in the District of Columbia while speaking with her Matchmaker. On this date, [redacted] also provided us with her credit card information and became a client of It’s Just Lunch. A highlighted copy of her signed contract is attached for review,At the time of enrollment, she set seven parameters for the men she wanted to meet, as follows:1) Age: 45-59 2) Marital Status: Doesn't Matter 3) Ethnicity: Doesn't Matter 4) Smoke: No 5) Education: Doesn't Matter 6) Religion: Doesn't Matter 7) Children: Doesn't MatterBased on these seven parameters, we felt confident in accepting [redacted] as a client since we have many appropriate matches that fit these characteristics.Her contract reiterates that it “contains the entire agreement of the parties, an communications, oral or written, are without force and effect as it is the specific intent of the parties that this Agreement alone sets fourth the terms on which the parties have mutually agreed.” There are no other parameters or agreements made outside of what has specifically been referenced above.[redacted] was accepted as a client of It's Just Lunch based on the parameters she gave at the time of interview, which as stated above, indicated she was open to dating men ages 45-59. We cannot accept everyone as a client so the importance of these parameters is discussed in her contract as “IJL accepts Client based upon Client’s parameters at time of enrollment.” Just to clarify, these are the only parameters we match based on are the seven listed above.[redacted] claims she was told she would hear about her date the day after joining but that never happened. However, after signing her contract on 3/26/15, [redacted] was contacted by our Director of Operations the following day on 3/27/15 to welcome her to It's Just Lunch and get her started. We did not hear back from [redacted] during business hours that day. [redacted] returned our call after office hours on 3/27/15, which was a Friday. Our Director of Operations called her on the following business day, Monday 3/30/15 and then spoke with her to welcome her to It's Just Lunch and tell her about her first match, Tom. We obtained her availability and began scheduling the date. [redacted] had travel scheduled from 4/3-4/15 and we ultimately scheduled her first date with [redacted] for 4/20/15 at 7:15pm for [redacted] and [redacted] in Bethesda, MD. [redacted] states in her complaint that the date was scheduled in DC, and we would like to clarify that the date was originally scheduled in DC, but we rescheduled it more conveniently in Bethesda, MD and that is where the pair met. As a courtesy, we also extended the start date of her 3 month membership to the day of her first date with Tom so she wouldn’t miss out on any time.[redacted] indicates she had questions and did not hear from our office until 4 days later and indicates there was a separate occasion where she left multiple voicemails but did not receive a response. We have no record of this and request additional information as to when she left these messages so we can better address her concerns. Our policy is to return all calls within 24 hours (weekends excluded as the office is closed) and we keep meticulous records. It is a priority to us to answer any client questions and provide an enjoyable dating experience as best we can.I personally met with [redacted] the following day, 4/21/15 however, she claims it was a few days later. She reports in her claim that her first date was “fine, but a total bore” however she indicated to me that they spent about 2 hours together, she loved his age, thought he dressed well, was fit, smart, and nice. She wasn’t certain there was chemistry, but reported they exchanged information and he picked up the tab. She also indicated he had texted her and she planned on seeing him again.[redacted] reports we misrepresented her match to her and that we got both their information wrong. We are requesting more information regarding this claim so we can better address it. The information we share with other clients is the information they report to us. We discussed [redacted]’s profile in greater detail during our meeting, but she did not indicate that any information we had was inaccurate. We simply reviewed her title as “Managing Director” and she indicated she would prefer we represent her as an “executive with a large consulting firm.” We also delved further into her interests and discussed her love of outdoor activities (especially skiing). She shared that she used to teach skiing and both her children are expert skiers. She also indicated she would love to travel more and climb Mt. Kilimanjaro. In our conversations she did not indicate that we had any false information about her.[redacted] claims our meeting appeared to be rushed, worthless, and meaningless. However, I spent 45 minutes with her where we discussed her feedback on her first date in great detail. This is essential to the matchmaking process We also discussed her passions and wishes, traits she would like us to focus on moving forward, and her profile. We also obtained a copy of her driver's license as we do with all our clients and she met her Dating Consultant. This meeting is essential as we meet all clients in person. It allows us to better understand them, see how they carry themselves, review their experience thus far, and verify they are who they have represented themselves to be. [redacted] claims I asked irrelevant questions and didn’t seem to understand her answers, however the questions I asked are essential to the matchmaking process and I have clear notes on what she reported to me. She also claims I did not develop rapport with her, but through the 45 minutes we spent together, we spoke in great detail, laughed, and truly seemed to have a great meeting. During the meeting, we also discussed her passion for lifelong learning, exploring, skiing, and trying new things. She indicated she would love to meet someone who also can appreciate these values and can keep up. She made no inquiries about a refund and in fact, seemed to have had a good first date and we ended the meeting looking forward to her next match and parting with a smile. I was looking forward to continuing to work with [redacted] as one of our clients so I was truly taken aback when we received her next call.[redacted] claims she called our Director of Operations two days later and claims she had been a member for less than a week. We were surprised to receive a phone call from [redacted] on 4/30/15 (9 days later) requesting a full refund. When our Director of Operations attempted to better understand why [redacted] had such a change of heart, she stated that she simply wanted a full refund and threatened to blog about us if she did not receive it. She indicated she would contest the charge with her credit card company. [redacted] claims she did not receive a response for a week, but our Director of Operations then followed up with her on 5/1 and again on 5/4, leaving messages both times in an attempt to better understand why she was seeking a refund so we could resolve the issue.We then received two messages from [redacted] on Saturday, 5/9 indicating she didn’t want to talk to us and felt she didn't have to explain why she wants a refund. She indicated she refused to talk to us and again, threatened to blog about us and stated she didn't want us to call her anymore unless we were calling to tell her we had processed a full refund. She also indicated she was contesting the charge with her credit card company and would have her attorney contact us. In her message to our Director of Operations, she also threatened to “blog everywhere in addition to coming after you” and reiterated she did not want us to call her unless we had processed a full refund. After listening to [redacted]’s messages on Monday, 5/11 and respecting her request, I sent her a letter. This letter is attached for your review. In this letter, I requested a phone conversation so I might better be able to understand her concerns and resolve them for her, and also referred her back to our contract which states, “This personal services agreement is non-assignable. non-transferable, non-cancelable, and non-refundable.”We then received a voicemail from [redacted] on 5/16 in which she stated she felt the service was poor and wanted a refund. She also indicated her attorney would be contacting us. We left her messages on 5/18 and 5/19, but she has yet to return our calls.[redacted] indicates in her claim she feels our service is atrocious, not attentive or personal, and states she is disgusted with our product. We are truly baffled by her claims and response as her Matchmaker conducted an in-depth interview with her, matched her carefully, we took time welcoming her to our program and reviewing how the entire process works, we planned her date, reminded her about it, made the reservation, and then I personally met with her the following day for 45 minutes. Again, in this meeting, I reviewed her feedback and experience thus far and at that point, she made no complaints or indication she felt the service was poor, inattentive, or not as personal as she expected. She certainly also did not indicate she felt we were a scam or terrible people. In fact, we truly seemed to have a great time together talking, reviewing her experience, and getting to know her better. We are requesting further information regarding these claims so we can better address them.[redacted] claims we don't want to keep her as a member, we just want to steal her money, but this is absolutely untrue. We are selective with who we accept as a member and only take on clients we feel we can truly deliver our service to and introduce them to great matches. We simply want to deliver the remainder of what [redacted] hired us to deliver-qualified matches and dates.Our goal is deliver an exceptional experience to each one of our clients and introduce them to other local singles they wouldn’t have met any other way. While we can’t guarantee chemistry (as our attached contract indicates), we want to do all we can to set our clients up for success and make dating easier for them. This is our goal for [redacted] too.That being said, in an effort to resolve this complaint, we would like to introduce [redacted] to the other gentlemen we have in mind for her and are willing to extend her membership a month so she doesn’t miss out on the time she did not use in May. I truly enjoyed meeting her in person and we have many other matches who we look forward to introducing her to. We encourage [redacted] to call our Director of Operations at [redacted] X[redacted] to utilize the remainder of her membership.Thank you,Krista W. President

I am writing in response to the complaint made by [redacted] became an It’s Just Lunch (IJL) client and signed a contract on 4/21/2017 (attached).After welcoming [redacted] as an IJL client and telling her about our first match ideas for her, she had her first date on 4/30. During her...

active membership time, she was presented with six matches and attended four dates – in less than 2 months.During her initial conversation with Kim, her original Matchmaker, they discussed multiple match ideas. When [redacted] provided feedback on her first match, she indicated that she thought Kim told her he was Caucasian and had siblings abroad, neither of which being true after meeting him. It’s clear that [redacted] is confusing her first date with a different match that she heard about. (It’s worth pointing out that when [redacted] was taken on as a client, she was open on what type of ethnicities she wanted to be matched with and said that when providing feedback on the date as well.)As with any and all businesses that have staff, there are times when a member of the team will move on to a new opportunity. Because we work as a team of multiple Matchmakers and Client Advisors working together with all of our clients, the chance of our clients feeling any adverse effect on their membership due to a staffing change is extremely low. If [redacted] had a concern after meeting with Jaida, a seasoned member and leader of the team, she didn’t indicate them to anyone until recently.When our clients come in to the office for their in-person interview after their first date, they are provided with a client description that helps our team to describe them to their matches in the most accurate light possible as we move forward with their membership. The client reviews the description and we encourage them to make any corrections to it that they see fit. In [redacted]’s case, she removed “boating” from the list of things she enjoys doing and provided her signature, stating she had reviewed it. The edit she provided is exactly why we have the client review the description, so we are appreciative of the correction.Height is just one of the many factors that we look at when considering potential matches. We present matches based on a combination of factors and we never select a match solely based on a single thing (such as height). If a client hears about a match and does not want to meet them based on a specific factor (such as height), they are able to pass on that match. Clearly, [redacted]’s match that claimed to “only want women 5’5” or less” did not pass on meeting her.On 6/2, [redacted] met her most recent date and provided feedback that same day, also indicating she was ready for additional matches (via email). On average, most clients have 2 dates/month (some more); this frequency can fluctuate based on match preferences and availability of both people. Contractually speaking, the guaranteed frequency is 1 date/month, on average. As of 6/2, [redacted] had been on 4 dates in the 6 weeks she had been a client, clearly exceeding what is contractually required. While our matchmaking team was working on selecting her next match, [redacted] sent another email inquiring about more matches. On the following business day, 6/12, she sent another email and we contacted her on the phone that day, leaving her a voicemail and emailing her. She emailed in reply requesting to cancel her membership.On 6/13, [redacted] provided a cancelation of her active time, effectively expiring her membership on 6/30/17. (We aren’t sure who the “assistants” are that [redacted] is referring to as our staff doesn’t consist of an “assistant” role. We can only assume she is referring to her Client Advisors, which are a standard an significant member of the matchmaking team.)We enjoyed working with [redacted] and we were disappointed to receive her cancellation. An IJL membership is a process, one that we wish she would’ve continued for more than 6 weeks, however, we respect her decision and her feedback.

My iPhone 5 would shut off automatically and then turn back on with blue and red gridlines. Two trips to Verizon wireless with them just to reset my phone. They said it was possibly due to the recent update. I did not have the iPhone care insurance but had Verizon insurance. Finally on a Sunday evening, while Verizon was closed, I called the 1-800 number. They were willing to replace my phone, but would receive until Tuesday at the earliest. This was a big inconvenience as I was going out of town for 2 weeks. No offer to help with replacing a phone. No customer service with Verizon.

I am writing in response to the complaint made by [redacted].  [redacted] became an It’s Just Lunch (IJL) client and signed a contract on 3/3/2017 (attached).  In her complaint, [redacted] is stating that IJL breached the contract – specifically saying that “service did not meet...

the stated contract of ‘match with a member.’  Inadequate and misleading communication was employed…’”  Simply put, there was no breach of contract.  In conversation with [redacted] regarding her complaint, she was concerned with the status of the membership of her first date.  It was explained to her via two conversations and, per her request, a written response, that any member’s status can change over time – once someone has made the decision, gone through our interview process, met with our team and made the initial membership investment, they are a member.  If they are not able to schedule dates, we do not actively match them.  When you are contacted with a match, we cannot and do not share their specific membership details with you (where they’re at in their membership, how long they’ve been a member, etc) and we can’t comment on the status of a member that you’ve been introduced to while dating with us. A refund is not an option for [redacted]; we are able to provide her with matches and we look forward to being able to continue working with her when she is ready. As of 4/11, [redacted]’s membership is on complimentary hold while addressing her complaint.

As of yesterday, we have spoken with [redacted] and have reached an agreement for next steps.  Thank you.

I am writing in response to the complaint made by [redacted].  Mr. [redacted] became an It’s Just Lunch (IJL) client and signed a contract on 10/26/2015 (attached.)  He purchased a 6-month membership, which included 6 months of active dating time.  When Mr. [redacted] became a client, he was...

told about his initial matches immediately.  Unfortunately, we aren’t able to control our client’s schedules, therefore, these matches were not available to schedule at times that fit with Mr. [redacted]’s schedule.  One of his matches was injured and in a cast, so the match was postponed; ultimately, she ended up placing her membership on hold. On 12/1, Mr. [redacted] met his first date and provided feedback that she was not what he was looking for, however, his date provided feedback that it was a good date and that they had been texting each other since the date.  Mr. [redacted] went on his next dates on 4/6, 2/5, 3/1 and 3/3.  All feedback that he provided was listened to, documented and used moving forward.  After several members of the team spoke with Mr. [redacted] regarding his feedback and what he wanted to focus on, I spoke with him personally on 3/4/16 and offered to extend his membership until September of 2016 (an additional 6 months of active time on top of the 6 that his contract provided for), in order to provide the opportunity for him to continue to meet more people.  He accepted this extension of his membership. Since that time, there have been some unfortunate circumstances as it relates to the calendar availability of the matches that we have attempted to coordinate.  Specifically, two of them were not available and one of them was relocating to New York.  These are all circumstances that are out of our control and we immediately moved forward to the next match option each time.  Mr. [redacted]’s last date was on 4/27.  His next date, which was scheduled for 5/27, needed to be rescheduled due to family schedule complications.  We do not provide refunds, which our contract clearly states.  We want each of our Clients to have success during their dating process; while we can’t guarantee chemistry, we do select matches based on what the Client indicates they are looking for during their interview process, which is what we did for Mr. [redacted]. (The class action lawsuit that Mr. [redacted] is referencing has nothing to do with the actions of the Washington, DC, franchise location.  No one on our team ‘asked him not to join it.’)

I recently filed a complaint, and was called back within 10 days by Verizon with complete and satisfactory resolution. Much better service than expected!!

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