Verizon

[redacted] did request this change and due to a system error, the credit was not processed in time. This has since been fixed and we apologize for any inconvenience this may have caused for her.

The salesman pulled the "bait and switch" and sold me on a better package but when the technician arrived I had none of the services I really wanted. After five calls to customer service I was never able to get a resolution and they did not care if I canceled because they have extremely high cancellation fees. This type of oligarchy is allowing them to charge high rates and treat their customers poorly. I asked for them to review the call with the salesman and they laughed at me.

I am writing in response to the complaint made by [redacted].  [redacted] became an It’s Just Lunch (IJL) client and signed a contract on 6/23/2016 (attached).Throughout [redacted]’s membership, we have discussed her feedback following her dates and any concerns she may have had related to...

those matches.  It is true that, at the management level, both Kim and myself have spoken with [redacted] at length.  (However, it is not true that I stopped responding to her emails, which I asked her about after reading her complaint – I didn’t receive clarity from her.)  During all of those conversations, we discussed the fact that not every match on her membership is guaranteed to embody every characteristic that she believes would result in a good match for her.  Because we work with real people – not a machine that creates them based on inputted criteria – and because each of our clients are looking for qualities of their own, we cannot and do not guarantee specific interests/hobbies or other qualities in every match.  We work to select matches using preferences discussed during the interview process as a guideline and present those matches accordingly. Specifically, multiple members of the DC team have discussed details about matches that [redacted] found to be inaccurate after meeting them.  It was pointed out that there are times that someone’s interests/hobbies can change from what they were when they initially became a client.  We encourage all clients to update us if there is a change, however, we can’t force those updates.  We provide the information that we have available to us as provided by the client.Geographic location isn’t criteria that we match solely on.  If someone is a client of the DC office, they live within a specific pre-determined geographic area that the DC office can service.  We will focus on certain areas at times, but we will not rule out a match simply due to their exact location within the area. We value [redacted] and have worked with her consistently throughout her membership to listen to her feedback, focus on the things she would like us to and provide her with an experience that is positive.  There is a factor of the experience that is not within our control – the client’s approach to dating in general and the impression they leave on their dates plays a pivotal role in the ultimate outcome of their membership.  While we can advise and coach on these elements as much as possible, they’re both in the hands of the client themselves. Again, after receiving this complaint, I reached out to [redacted] and we communicated via email several times.  She has one match remaining on her membership when she is ready to move forward.Tell us why here...