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Versatile Merchant Solutions

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Reviews Versatile Merchant Solutions

Versatile Merchant Solutions Reviews (42)

Contract signed on misinformation
I was approached by a salesman from Versatile who came in on several occasions. We talked about my small business and my needs in detail. There were 2 things that I told him were utmost important and nonnegotiable. 1) I needed to keep the software I had because I file doctor's prescriptions and referrals in the clients charts and 2) I absolutely had to be able to save credit cards. I brought him behind my desk, in the presence of 2 of my staff, and showed him why it was important for me to keep my software and how the new system had to integrate with it. I demonstrated a check out process and explained why this was so important. He assured me that all my needs could be met. He even made a phone call to his office while we sat on my couch and asked all the questions. After several very detailed conversations with him (as well as a note in his own handwriting) with him stating that I would keep my software and they would provide a machine, he explained I would have a fixed merchant rate for 60 months, I proceeded to agree to a contract. It was a few weeks before the new "integrated" terminal came in and once I went to set it up Versatile told me that it was a stand alone terminal, would not save cards, and absolutely would not integrate with my software. I was so taken aback by the whole thing. I emailed the salesperson who started telling me he never said that it would integrate, he told me it was a stand alone terminal and I obviously misunderstood, though he felt he had been clear. Yet, I have 2 staff who heard the conversation and the fact he stated it would work. I really went back and forth with Versatile and tried to find a solution. Versatile closed the new merchant terminal account but said to keep the terminal; though I have so many times offered to return it. Their solution was to keep me with the same merchant I had so I could keep using my software but then told me I had to charge my clients 4% to get them to pay for those merchant fees and I would have to keep paying the 200.00 a month to the finance company. So now Im having to charge my clients 4% and pay 200.00 a month and I was getting ZERO service from Versatile. I wound up having to switch to a cheaper version of software, switch merchants to get out from under the higher merchant rate, and still pay the 200.00 a month. They say it is a nonvoidable contract, yet it was signed completely under the misinformation the salesman gave me. Versatile has called me irrational and said if I changed my mind it was not on them. The problem is I didn't change my mind. I was very clear on what I needed and it was very clearly promised to me. The salesman said I was getting too personal and wouldn't speak to me anymore. Versatile won't do anything to help. The finance company says, well we paid Versatile so you owe us and they won't refund our money. Now I have to figure out what to do. Im pretty sure a contract signed under misinterpretation and misinformation whether the intention was on purpose or just due to documentable misunderstanding should be rescinded.

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Mrs [redacted] stated she talked to the business about the issueShe asked for them to send her a copy of the recorded conversation they hadThe business stated they couldn't do so because the conversation was to longShe asked the business what the $ [redacted] charge was for, she mentioned they couldn't tell her what it was forDuring their conversation Mrs [redacted] mentioned the business asked her what would resolve the situation and make her happyShe stated for them to refund her the money and they agreed to do soMrs [redacted] told the business that refunding her the money wouldn't make her happy but its the right thing for the business to do because there was no misunderstanding between them Regards, [redacted] ***

[A default letter is provided here which indicates your acceptance of the business's offer If you wish, you may update it before sending it.] Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [email protected] Regards, [redacted] Follow up to above complaintPlease be advised the above Complaint has been satisfied in full

Want to warn other small businesses about Versatile Merchant SolutionsThis company does not stand by the free trial, and charge even if you never used itOn top of that, they charge more than quoted, and you cannot run monthly reports.  [redacted] ***

In my years of retail management experience, I have found Versatile Merchant Services to be by far the best merchant service company VMS has treated our business fairly and consistently over the past years - I wish I had discovered them many years agoVMS is a full disclosure company; explaining all fees, including their own Their approach is to treat customers fairly and ethically, and their business has grown subsequentlyJanet LC [redacted] CFO Bill Talley Ford, Inc

This client has 2 accounts. One for keyed in and online sales, and one for retail / face to face sales. When she closed the account she only closed 1 of them. She called us over the weekend and we sent the letter for her to sign to close the other account. As soon as we receive her authorization... to close this account it will be done. We apologize for any inconvenience this may have caused this client and hope to assist them with their payments needs in the future.Warm Regards, VMS Customer Care Dept.

Wonderful customer service - I have worked with George B*** for a few years and he has always been responsive and extremely helpful

We are surprised by this merchant's complaint but take it very seriously and have reached out to the merchant and offered a solution that both parties have agreed toThis merchant signed up for the the service and had to answer ID verification questions and agree to all Terms associated with the
accountThey where then sent email a copy of the agreement which, again, stated all terms of he accountEquipment was shipped to the merchant and they were trained on its use and again given the opportunity to question any of the terms during the day no obligation trial periodThe merchant expressed no concern and kept the system for months paying all fees associated with itNow, all of a sudden they don't understand the termsWe feel this complaint is just an attempt to pressure us on getting them out of the contract and not a valid complaint due to the the facts and the time that this account has been open without question from the merchant
We have made an offer to the merchant in good faith and feel we have addressed this matter in the best way possible in accordance with our continued effort to provide exemplary customer service
It has been our pleasure to serve this business' and wish them the very best in their future endeavors.
Warmest Regards,
VMS Customer Care

It is unfortunate that this merchant did not reach us before filing this complaintWe have contacted the merchant and resolved the issue to his satisfactionThis merchant had mistakenly signed up for two accounts causing the excess feesWe have closed the secondary account and issued a credit to
the merchantWe hope to continue providing services to this merchant for many years to come
Best Regards,
Versatile Merchant Solutions, LLC

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***
Will also file complaint with the *** *** ***

In response to this complaint:
12.8px">We are very sorry that this customer had a negative experience with the serviceWe went to install the terminal and had to come back because of Internet service issues at the locationThese issues persisted throughout the time the merchant was processing with us and caused settlement delaysWe advised the merchant to contact their internet service / phone line provider but did not hear back from the merchant other than a cancellation requestWe also offered to change the settings on the equipment but those offers were rejectedWe have sent the merchant the necessary documentation to close the account so no further fees would be billed but the merchant has not yet returned them
Best Regards,
VMS Customer Service

positive

It is extremely unfortunate that there seems to have been a miscommunication and misunderstanding regarding this merchant's accountsThis merchant signed up for two accounts, one for her retail store and one for her online and phone order purchasesThe Sfee of $per account was
disclosed to her over the phone and was listed in her agreementsThis fee was also applied during a sales promotion that knocked off $from the per account feeShe later advised that she thought it was only one fee of $when we spoke to her upon scheduling her installation and trainingIn an act of good faith we offered to give her a credit of $on each account for a total refund of $She also explained that she did not want to keep he second account which we advised that we would close for herIt appears that she would like an additional $credit to her however we have at this time offered and credited to her bank a total of $That is the extent of our offer. We feel the fees were disclosed fully, verbally and in writingWe also understand that circumstances occur and were willing to help her out as much as possibleHowever, we do have considerable cost in the set-up, programming, deployment, and activation supportThere is a limit to which we can absorb these costsWe feel that in this case we have gone above and beyond for our client.
Warmest Regards,
VMS Customer Care

We have added this merchant's Number to our Do Not Call List.
 
font-size: 12.8px; font-family: arial, sans-serif;">Best Regards,

This client has 2 accounts. One for keyed in and online sales, and one for retail / face to face sales. When she closed the account she only closed 1 of them. She called us over the weekend and we sent the letter for her to sign to close the other account. As soon as we receive her authorization...

to close this account it will be done.  We apologize for any inconvenience this may have caused this client and hope to assist them with their payments needs in the future.Warm Regards,
VMS Customer Care Dept.

We would like to address the above referenced complaint.
 
font-family: arial, sans-serif;">This merchant requested multiple visits from our Sales Associate before signing up and was given a copy of the agreement to review prior to signing. He reviewed the agreement and contacted the Sales Manager on numerous occasions with questions that were answered in accordance with the agreement.
 
He decided to go with two accounts so he could get the best rates on his swiped as well as his keyed in sales. It appears he keyed in transactions on the wrong account and was therefore surcharged on those sales per the agreement. When he called in we offered a onetime courtesy to refund those surcharges if he agreed to continue processing with us. He agreed and then said he wanted to close both accounts. The merchants account was not initially approved for Next day funding or Monthly Discount due to future service liability. We have offered as a courtesy to upgrade his account with these features. This merchant was billed in accordance with his agreement and there was no mistake with regards to billing. The merchant became irrational and we were unfortunate unable to come to an agreement on that call. Our records show that this call was nowhere near as long as the merchant is claiming.
 
We offered several courtesies to help him out but he was not interested. His letter clearly states the following "Their Advertising is NOT misleading" He had the full agreement and reviewed it in its entirety. At this point we have offered him a credit on the account or he may cancel.
 
It is our goal to provide industry leading customer care and satisfaction and we believe we have gone the extra mile for this client.
 
Sincerely,
VMS

Hello,
This merchant signed up online and...

got a lower rate in exchange for a 36 month agreement. The online application clearly states the terms and as the merchant has already used this account to process at lower rates we would not be able to go back and change this to a monthly agreement. 
Best Regards,
VMS Customer Service

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [email protected].
Regards,
[redacted]
Follow up to above complaint. Please be advised the above Complaint has been satisfied in full.

It is unfortunate that this merchant is displeased with the services provided. We take our customer's satisfaction very seriously and would like to respond to this claim in a manner that is complete and concise....

First off, we have been in business since 2004, over 11 years, and never had a complaint here. This merchant signed up for a Tablet POS and merchant account for both of his businesses. He also expressed interest in our cash advance program that provides businesses with funds to help them grow. This program is based on the average amount of monthly deposits a business generates. The merchant was advised that someone from that department would give him a call to get the paperwork completed and that he would need to complete an application and provide the last 4 months’ business checking account statement to verify the deposits he claimed to have. When we contacted him to complete the application process he declined to send the statements. With no evidence of such deposit history we are unable to underwrite the deal and provide funds. Basically, this merchant told us one thing but when it came time to verify his claims, he was not willing. That being the case we were unable to proceed. If this merchant is interested in providing the necessary documentation, we would be more than happy to review his account and provide the best offer available. He also requested a Tablet Point of Sale system for each of his businesses (2). Upon completing his online application, that outlines each and every fee, where his IP address is recorded, and ID verification questions are asked to ensure the identity of the person is accurate, we proceed in setting up the accounts, programming the equipment, and shipping out all materials and hardware pertinent to the account(s). There is an Account Set-up and Support Fee of $349 that covers this along with lifetime support and software upgrades that is Cleary outlined in the agreement and the merchant was also advised of this fee verbally on a recorded line. It is also worth noting that the client has the ability to print the agreement in its entirety at the time of submission AND we send each client a copy of the executed agreement(s).    When he decided not to provide his banking statements to back up his verbal claim that he had $17,500 in average monthly deposits he then had an issue with the above reference Account Set-up and Support Fee. He did not advise us of his unwillingness to do so until he had all equipment and hardware in his possession with live processing accounts. In closing,  It is unfortunate that this merchant feels dissatisfied with our services but there is real cost to deploying and setting up a full-service point of sales system. We feel this merchant was hoping to get a cash advance without providing the required documentation. As in any financial transaction, all parties must complete their due diligence to provide an offer and proceed towards funding.  We wish this merchant the very best in his endeavors and hope to one day provide him with the payments services and financial options that will help his business thrive. Warmest Regards

In my 30 years of retail management experience, I have found Versatile Merchant Services to be by far the best merchant service company. VMS has treated our business fairly and consistently over the past 10 years - I wish I had discovered them many years ago. VMS is a full disclosure company; explaining all fees, including their own. Their approach is to treat customers fairly and ethically, and their business has grown subsequently.
Janet L. C[redacted]
CFO
Bill Talley Ford, Inc.

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Description: Payment Processing Service

Address: 1229 Mall Dr, N Chesterfld, Virginia, United States, 23235

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