Versatile Merchant Solutions

Revdex.com:
I have...

reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Mrs. [redacted] stated she talked to the business about the issue. She asked for them to send her a copy of the recorded conversation they had. The business stated they couldn't do so because the conversation was to long. She asked the business what the $[redacted] charge was for, she mentioned they couldn't tell her what it was for. During their conversation Mrs. [redacted] mentioned the business asked her what would resolve the situation and make her happy. She stated for them to refund her the money and they agreed to do so. Mrs. [redacted] told the business that refunding her the money wouldn't make her happy but its the right thing for the business to do because there was no misunderstanding between them. 
Regards,
[redacted]

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
The customer contacted Revdex.com and said she has not been given anything in writing about the second account, she hasn't been refunded for the second account, and Ashley will not return her call or email to give her the address to ship back the equipment.

In Reference to this complaint:
 
12.8px; font-family: arial, sans-serif;">[redacted] executed the agreement electronically and was emailed a copy of the terms. She was also given our standard 45 day trial period. When she decided to cancel within the first 45 days we sent her the cancellation letter to sign. She did not sign and return the letter. We have spoken to this client and come to a reasonable resolution that is mutually desirable to both parties.
 
Warmest Regards,
 
VMS Customer Care

Our company has been using versatile merchant solutions for many years now, and have had a very good experience. They are always available for any questions that may arise, and very helpful.

Want to warn other small businesses about Versatile Merchant Solutions. This company does not stand by the free trial, and charge even if you never used it. On top of that, they charge more than quoted, and you cannot run monthly reports. [redacted]

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].
Regards,
[redacted] 
The refund was issued and received today

This complaint concerns us deeply as customer satisfaction is our number 1 goal. This merchant obtainined an account with us for the purposes of payment processing on 09/10/2013 and had processing volume, used the account, from 09/16/2013 to 04/02/2014. The merchant did contact us with an issue that...

was caused by the merchant's wi-fi signal. We tried sending another point of sale unit out but it appears that the Wi-fi signal was at fault. When the merchant requested to cancel the account we offered to cancel with no cancellation fee but the equipment would need to be returned in order to close the account since it was provided to the merchant at no charge. We have spoken to this account holder and they have advised they will return the equipment. Once the hardware has been received we will issue a credit to the merchant for some of the fees in an effort to part on good terms. We certainly wish this merchant a successful future in his business and hope to have a chance to provide a better payments opportunity down the road.
Warmest regards,
 
 [redacted]

There appears to have been misunderstanding about some of the fees on this account. We are happy to report that after having discussed everything with this client we were able to come to a meaningful resolution that will satisfy both parties.

Revdex.com spoke with the business regarding this matter. Their records indicate the credit amount offered to he customer was proceed in the early part of September and the return address the customer can use is [redacted]

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
First, I was NOT sent a cancellation letter until August 2, long after the 45 days had expired. I am happy with the $0 cancellation fee; however, I believe we should still be refunded the $52.12 from 7/5 and the $45.97 from 8/2 since if we had cancelled when I first requested cancellation these fees would not have occurred. Also, I want confirmation that there will be NO further fees. 
Regards,
[redacted]

Review: An agent brought a tablet in early May to explain the terms of the contract. He explained there were no monthly fees, a flat rate for processing (1.69%) and no minimum usage requirements. He did not have paper copies of the agreement with him. He left me with nothing but a business card and a flyer about his company. I signed on his tablet. On 5/17/2016 equipment was installed to process credit cards. We used our first card on 6/1 -- it was a keyed card and the rate was over 4%. I immediately emailed the person who was our contact. After several emails with questions I stated I would like to cancel. I stated over and over I wanted to cancel -- how do I send back the equipment, her response was to try to sell other methods or rates. Then we started getting charged. I continued to call/email trying to cancel. In July we were charged $52.12 for a service we used once and which I had tried to return. I called -- they offered to refund and look into a new rate. I never got a call back with a new rate other than the ones they had previously offered. The last phone communication was that they were trying to work on something. Today I see they have not only not refunded the money but charged another $45.97 as I prepare to call them -- they called me. After over and hour on the phone with various people I'm told that since it's been more than 45 days they would have to charge a $1287 cancellation fee. Since I have been trying to cancel since June 1, 2016 which was only 14 days into the contract -- certainly not 45 days.Desired Settlement: We would like the $52.12 refunded from July plus the $45.97 from August. We would also like the $1287 early termination fee waived and to be released from our contract immediately with NO further charges.

Business

Response:

In Reference to this complaint: [redacted] executed the agreement electronically and was emailed a copy of the terms. She was also given our standard 45 day trial period. When she decided to cancel within the first 45 days we sent her the cancellation letter to sign. She did not sign and return the letter. We have spoken to this client and come to a reasonable resolution that is mutually desirable to both parties. Warmest Regards, VMS Customer Care

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

First, I was NOT sent a cancellation letter until August 2, long after the 45 days had expired. I am happy with the $0 cancellation fee; however, I believe we should still be refunded the $52.12 from 7/5 and the $45.97 from 8/2 since if we had cancelled when I first requested cancellation these fees would not have occurred. Also, I want confirmation that there will be NO further fees.

Regards,

Review: several months ago I was approached in my business by a sales rep for PayAnywhere to switch to their merchant processing service. The sales rep provided me with a flyer stating no contract, no commitment, free tablet. I switched to their service based on that sales pitch as I knew I was closing my business at the end of June and did not want another contact. I had several problems initially and tried to contact the sales rep who had already left the company within days of setting me up for service. When I called to cance I was informed that I had a contract and there would be a $2000 early termination charge . or I can keep the account open and pay a $12.00 monthly charge and an $80.00 annual fee for the remainderof the termI asked for a copy of my signed contract which they claimed I signed and they sent me an unsigned copy. When I called about that they told me the contract was binding without my signature based upon my using their service.Desired Settlement: I want to cancel my account with them with no further charges.

Business

Response:

Hello,This merchant signed up online and got a lower rate in exchange for a 36 month agreement. The online application clearly states the terms and as the merchant has already used this account to process at lower rates we would not be able to go back and change this to a monthly agreement. Best Regards,VMS Customer Service

Review: On Feb 23, 2016, we signed a set-up fee agreement for $149. They sent in a tech person to set up their machine, which took 2 or 3 visits and another tech before we were up and running. We started using their equipment on Mar 21,2016 and it never worked as agreed. Versatile Merchant Solutions was not able to perform the daily settlements, their tech was working to get this straight, which never happened. We got our first settlement of $1263.25 on 3/25/16, $4246.75 on 3/28/16, $8165.51 on 4/1/16, $6719.75 on 4/13/16 & $448 on 6/8/16, making a total settled of $20935.21. We have charges totaling 21528.76, leaving an outstanding cleared amount of $593.55. We stopped using their equipment on 3/30/16. They are continually charging us fees each month and it appears we are going to have to contact an attorney to resolve this issue. We were told the fee would be 1.69% per transaction as of today we have been charged fees totaling $1229.75, and we only used their machine a little over 2 weeks. They say we signed a 3 year contract which we did not. 2Desired Settlement: We want the fees reimbursed and no further contact with this company.

Business

Response:

In response to this complaint: We are very sorry that this customer had a negative experience with the service. We went to install the terminal and had to come back because of Internet service issues at the location. These issues persisted throughout the time the merchant was processing with us and caused settlement delays. We advised the merchant to contact their internet service / phone line provider but did not hear back from the merchant other than a cancellation request. We also offered to change the settings on the equipment but those offers were rejected. We have sent the merchant the necessary documentation to close the account so no further fees would be billed but the merchant has not yet returned them. Best Regards, VMS Customer Service

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]When the tech arrived, he hooked it up. We told him that we had wireless and he said he could download the software quicker on the internet which he did, please understand they were responsible for installing the equipment. It took him a very long time because he was on hold for whoever he had to talk to to set it up. We had a phone line and wireless internet and the tech knew this. In fact both techs knew this. we are not techs they were. The first tech told us he hooked up through the phone line. We started using the equipment on March 21st and were not able to settle. Every night it came up SETTLEMENT FAILED. The second tech came in, he said it was programmed to internet and hooked up to phone line or vice versa, again we are not techs. It was their responsibility to set up the equipment. This second tech finally got a Settlement Successful report for $17000.00 +, but it did not go into our bank account for that amount. I listed in the original complaint how the money was received. We had to take each charge slip and make a spreadsheet to let them know how much they needed to settle. There are still 7 tickets that have not been resolved. We were told they could save us money and we bit. This has been a nightmare. Our first sale was on March 21st and we had 2 charges early on March 30th, 2016. We only used these people for 11 days. They could not get the settlements, but they have had no problem getting their fees.

Do not even bother with Versatile Merchant Services. This is a company which hard-sells a potential client for an appointment and then does not show up, even after confirming the appointment the day before. The company does not answer its phone after leading a consumer through many options. After doing the research to find the name of the Sales Manager, Eric, the only response is a weak, "sorry".

Want to warn other small businesses about Versatile Merchant Solutions. This company does not stand by the free trial, and charge even if you never used it. On top of that, they charge more than quoted, and you cannot run monthly reports. [redacted]

Our company has been using versatile merchant solutions for many years now, and have had a very good experience. They are always available for any questions that may arise, and very helpful.

Review: My account was debited $111.90 on 30 January 2014. When I contacted the company they stated the charge was for rented equipment. It clearly states on their advertisement card that it is the Industry's First and Only Free Tablet Placement Program. If it is free why was I charged a rental charge. The account was closed in December 2013 because the [redacted] did not communicate with the printer and did not function to our satisfaction. The equipemnt should have been returned to the company or to the [redacted] but neither was requested.Desired Settlement: I would like the $111.90 be credited back to my account as it should have never been charged in the first place.

Business

Response:

It is unfortunate that this merchant did not reach us before filing this complaint. We have contacted the merchant and resolved the issue to his satisfaction. This merchant had mistakenly signed up for two accounts causing the excess fees. We have closed the secondary account and issued a credit to the merchant. We hope to continue providing services to this merchant for many years to come.

Best Regards,

Versatile Merchant Solutions, LLC.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].

Regards,

The refund was issued and received today

Review: I have no dealings with this company. Over the past month, this business calls my phone number, which is a cell phone, multiple times every week, and when I pick up there is no answer on their end. I thought it was a scanner/autodialer at first, but I called the number and found that it belongs to this company - but I cannot seem to get through to a person to ask them to cease and desist. Moreover, I am an individual, not a business, and I am not sure where they found my number, as I do not need merchant services.Desired Settlement: Stop calling. Remove my number.

Business

Response:

We have added this merchant's Number to our Do Not Call List. Best Regards,

In my 30 years of retail management experience, I have found Versatile Merchant Services to be by far the best merchant service company. VMS has treated our business fairly and consistently over the past 10 years - I wish I had discovered them many years ago. VMS is a full disclosure company; explaining all fees, including their own. Their approach is to treat customers fairly and ethically, and their business has grown subsequently.
Janet L. C[redacted]
CFO
Bill Talley Ford, Inc.

Wonderful customer service - I have worked with George B[redacted] for a few years and he has always been responsive and extremely helpful.