Overcharged They are charging me for the optional insurance coverage they offer that I did not agree toMy receipt they gave my does not have my initials or signature agreeing the the chargeI have to initial on the receipt if I want the coverage and I did notSo how can they charge me for it?
Overcharged car rental bill almost doubled than advertised rate Booked a car rental thru [redacted] at an advertised total price of $only from ACE/Verve car rental but later charged $ on my credit card As I have already advised and shown my personal car insurance and credit card insurance coverage too with Ace Car Rental agent which covers me on Liability insurance including my credit car company that covers me for collision, theft and vandalism etcThe Ace agent still insist and demand to collect that stupid Liabilty Insurance payment @ $15/day plus tax in which I totally disagreed
dear I booked a car rent via [redacted] which is related to [redacted] company in [redacted] it was $152.57(base price:$89.87, taxes and fees:$62.70) plus car rental insurance$for 9/-9/However, when I went to the [redacted] company to pick up the rent car on 9/26, they forcefully asked us to pay $per day, they said if I don't pay [redacted] cannot rent this carSo I asked them to cancel this book cause it was unexpected overchargebut they said they cannot cancel on the same day that I wanna rent,it should be one day before at leastThey almost threatened us to sign in the contractWe had to pay $instead of $It was overcharged $moreIt was absolutely a fraudIf we knew they would overcharge like that I would never be that place I must go to better place for good service and no fraud.I would like to claim this overcharged $I really hope that no more victims have from that [redacted] Thank you Product_Or_Service: VERVE (***) RENT C
Charged me for insurance when I provided private auto insurance covering rental damage, $Lied to me about credit card being rejected They charged me for damage insurance after I provided private auto insurance information covering same, cost $ Lied to me about credit card being rejected which would have afforded me fraud protection, forced me to use debit card with no fraud protection And this was certainly fraud Never returned a message I left with agent at their claim center and never answered to the telephone or returned voice mail to their local business office
This company acts as an agent for economy car rentalWhen I rented my car, I gave them a credit card to guarantee paymentWhen I returned the car, I paid with a different credit card and was told nothing would be charged on the 1st cardThey charged BOTH cards my entire rental feeAfter several attempts at contacting them, they have ignored my calls and will not return them(You can only leave a message, they do not answer.) Order_Number: [redacted]
Reserved car rental on line declined insurance coverage but clerk had me sign for insurance even though I declined Rented a car online with [redacted] Brought all paperwork with me Also verified with my insurance company that I didn't need additional coverage Get to the car rental office, provided insurance information to Malik [redacted] regarding my insurance company and also asked to provide him with copy, he declined to see my coverage He also Noted it in the system the name and coverage that I had, which was confirmed by the lady that I spoke to today when I called They then had me sign several spots on the agreement Rather than explain or verify where I signed and if it was in the in the wrong spotHe just processed it Bad customer service I was specific stating that I didn't need the coverage yet rather than check the paperwork to ensure we had signed it correctly he processed it This is bad practice I wonder how many other people they have scammed with this w
I rented a car through [redacted] on May 13th through may 17th and was booked with [redacted] The Car I received had a crack across the windshield from the mirror to the passenger end of the windshieldWhen I complained the representative said its ok I took pictures of itMy option other than having to get a shuttle back to the [redacted] car rental center and trying to get a different car there was to take the car offeredI also took pictures and video of the car windshieldI don't understand how someone car rent a car thats a violation as well as a danger waiting to happenI contacted [redacted] and they asked for pictures which I sentIn more than a week I have had no response from them even after two more attempts on my part Product_Or_Service: Car Rental Account_Number: [redacted]
I was charged a cleaning fee without my knowledgeCustomer service refused to entertain my request for an invoice Problem date: 4/2/ Invoice: [redacted] Payment method: [redacted] card ending in [redacted] Details: I rented a car from 3/30/to 4/2/with Verve Car RentalThe car was returned on time and nothing was said to me on returnAfter a few days, while checking my card statement I found a transaction for 50$I first disputed the charge and then called Verve Car Rental to find out the reason for the chargeI was told that, since I had already disputed the charge, I didn't need to know the reason for the chargeToday, the credit card company declared the charge as validThe reason for that, they said, was that my signature was on the rental contractI signed the contract and I agree with the amount that I was charged on the contract which was $But, I don't agree with the additional cleaning charge of 50$ which was levied without my knowledgeNo invoice or
Verve Rental Car made an unauthorized charge on my credit card five days after the return of the vehicle My wife and Rented a vehicle from Verve rental car from 9/26/ to 9/I returned the car at approximate 3:p.mon 9/We arrived to the airport and I have documented proof that we checked our bag in at 5:and flew home thereafterI receive a call from bank asking I currently was in [redacted] as a purchase from Verve car rental was made on 10/in the amount of I was in [redacted] and promptly disputed the chargedVerve Rental proceeds to fabricate a document claiming that on 9/I returned the vehicle at 6:p.mthus charging my credit for an extra dayThis is impossible as I was at the Airport at that timeSo a charge was made on my credit card and fabricated document was sent to my banking institution
Reserved car rental on line declined insurance coverage but clerk had me sign for insurance even though I declined
Rented a car online with *** Brought all paperwork with me Also verified with my insurance company that I didn't need additional coverage Get to the car rental office, provided insurance information to Malik *** regarding my insurance company and also asked to provide him with copy, he declined to see my coverage He also Noted it in the system the name and coverage that I had, which was confirmed by the lady that I spoke to today when I called They then had me sign several spots on the agreement Rather than explain or verify where I signed and if it was in the in the wrong spotHe just processed it Bad customer service I was specific stating that I didn't need the coverage yet rather than check the paperwork to ensure we had signed it correctly he processed it This is bad practice I wonder how many other people they have scammed with this w
After renting cars for over years this company is the largest offender of bait and switch company that I have ever dealt with They have hidden charges and will not honor contract
Very disappointed with the hidden chargesThe representatives stated that for insurance it's 15$ where it is really 15$ per dayI asked if that was total and he said yes, he liedI was then charged 45$ for the extra insuranceAlso the representive added a second driver to the vechile when I was the only driverThat was an extra 35$ over all my booking that was guaranteed 47$ at pickup I was charged 142$ at end of tripWorse car rental place I've ever used
The car rental company made consumers to change the booked order to onsite booking and charge me with so many random hidden fees
Hi There,
I had the worst car rental experience in my life in *** ever!
I booked the car via *** The staff told me it doesn't count so I have to book on-siteThen they charged me so many random fees such as shuttle bus fee (I have never used it as I use *** to get there and I have no idea what energy recovery fee is anyway)They also charged me energy recovery/plate/cleaning fee ect
They just aiming for the foreign tourists like me as they know I won't able to be there again/have no time to check/argue
Also, they only e-mailed me the bill instead of printing it out so you won't able to find those hidden fees
Here is all the information you may required:
VERVE CAR RENTAL LLC
***
OUT 05/01/07:AM
IN 05/03/07:PM
UNIT # *** CLASS : FCAR
Miles
Illegal charge for the rental car after I returned the carUnacceptable behavior of the staff members
*** Itinerary ***, ***, Verve Car Rental LLC, RA# ***
I have horrible experience with car rentI was returning the car on April 4, I filled the tank immediately before the rent at a gas station next to the rent at am (I have a receipt)I returned the car immediately after that (am)When I returned the car, an employee of Verve Car Rental told me that I should wash the car at a car washI said this is not my responsibilityHe said they will charge me $for wash, I said I agree, but will dispute the charge when come homeI also asked for a receipt, and he told that he will email it to meThen I asked his name (as he did not wear a badge), he said "Sanchez", I asked what is his first name, and my wife said that there are many people with name "Sanchez"In response he said that we are "racists"I am professor at a large
I had a flight delay so arrived pass the hour hold time by an hourThey had "no more cars" to rent so I was left with no car 8pm on Saturday night
Book a rental through ***, confirmation ***, *** confirmation *** for pick up on 10/@ 4pmOur flight was delayed so when we arrived at pm, they simply told us they had no car for us So here we was in *** on a Saturday night, scrambling to figure out what happened and what we needed to do We were not the only customers with this issueTwo other groups were turned away and taken back to the airport by their shuttle to make other arrangements(whatever that may be)
I can not believe a business can run like this! Flights are going to get delayed, things happen that is out of the customers control when traveling! We were simply turned away and that was it! They offered us a shuttle ride back to the airport Nothing else was offered nor was there any mention of additional fees etc
Charged me for insurance when I provided private auto insurance covering rental damage, $Lied to me about credit card being rejected
They charged me for damage insurance after I provided private auto insurance information covering same, cost $ Lied to me about credit card being rejected which would have afforded me fraud protection, forced me to use debit card with no fraud protection And this was certainly fraud Never returned a message I left with agent at their claim center and never answered to the telephone or returned voice mail to their local business office
After returning the car and getting the bill for which we had signed for the company again has sent a bill for and over charged us
We have disputed the charge with our credit card company Overcharging the customers is a routine practice for this company according to the consumer reviews
Overcharged car rental bill almost doubled than advertised rate
Booked a car rental thru *** at an advertised total price of $only from ACE/Verve car rental but later charged $ on my credit card
As I have already advised and shown my personal car insurance and credit card insurance coverage too with Ace Car Rental agent which covers me on Liability insurance including my credit car company that covers me for collision, theft and vandalism etcThe Ace agent still insist and demand to collect that stupid Liabilty Insurance payment @ $15/day plus tax in which I totally disagreed
dear
I booked a car rent via *** which is related to *** company in *** it was $152.57(base price:$89.87, taxes and fees:$62.70) plus car rental insurance$for 9/-9/However, when I went to the *** company to pick up the rent car on 9/26, they forcefully asked us to pay $per day, they said if I don't pay *** cannot rent this carSo I asked them to cancel this book cause it was unexpected overchargebut they said they cannot cancel on the same day that I wanna rent,it should be one day before at leastThey almost threatened us to sign in the contractWe had to pay $instead of $It was overcharged $moreIt was absolutely a fraudIf we knew they would overcharge like that I would never be that place I must go to better place for good service and no fraud.I would like to claim this overcharged $I really hope that no more victims have from that *** Thank you
Product_Or_Service: VERVE (***) RENT C
Verve Rental Car made an unauthorized charge on my credit card five days after the return of the vehicle
My wife and Rented a vehicle from Verve rental car from 9/26/ to 9/I returned the car at approximate 3:p.mon 9/We arrived to the airport and I have documented proof that we checked our bag in at 5:and flew home thereafterI receive a call from bank asking I currently was in *** as a purchase from Verve car rental was made on 10/in the amount of I was in *** and promptly disputed the chargedVerve Rental proceeds to fabricate a document claiming that on 9/I returned the vehicle at 6:p.mthus charging my credit for an extra dayThis is impossible as I was at the Airport at that timeSo a charge was made on my credit card and fabricated document was sent to my banking institution
Overcharged They are charging me for the optional insurance coverage they offer that I did not agree toMy receipt they gave my does not have my initials or signature agreeing the the chargeI have to initial on the receipt if I want the coverage and I did notSo how can they charge me for it?
Overcharged car rental bill almost doubled than advertised rate Booked a car rental thru [redacted] at an advertised total price of $only from ACE/Verve car rental but later charged $ on my credit card As I have already advised and shown my personal car insurance and credit card insurance coverage too with Ace Car Rental agent which covers me on Liability insurance including my credit car company that covers me for collision, theft and vandalism etcThe Ace agent still insist and demand to collect that stupid Liabilty Insurance payment @ $15/day plus tax in which I totally disagreed
dear I booked a car rent via [redacted] which is related to [redacted] company in [redacted] it was $152.57(base price:$89.87, taxes and fees:$62.70) plus car rental insurance$for 9/-9/However, when I went to the [redacted] company to pick up the rent car on 9/26, they forcefully asked us to pay $per day, they said if I don't pay [redacted] cannot rent this carSo I asked them to cancel this book cause it was unexpected overchargebut they said they cannot cancel on the same day that I wanna rent,it should be one day before at leastThey almost threatened us to sign in the contractWe had to pay $instead of $It was overcharged $moreIt was absolutely a fraudIf we knew they would overcharge like that I would never be that place I must go to better place for good service and no fraud.I would like to claim this overcharged $I really hope that no more victims have from that [redacted] Thank you Product_Or_Service: VERVE (***) RENT C
Charged me for insurance when I provided private auto insurance covering rental damage, $Lied to me about credit card being rejected They charged me for damage insurance after I provided private auto insurance information covering same, cost $ Lied to me about credit card being rejected which would have afforded me fraud protection, forced me to use debit card with no fraud protection And this was certainly fraud Never returned a message I left with agent at their claim center and never answered to the telephone or returned voice mail to their local business office
This company acts as an agent for economy car rentalWhen I rented my car, I gave them a credit card to guarantee paymentWhen I returned the car, I paid with a different credit card and was told nothing would be charged on the 1st cardThey charged BOTH cards my entire rental feeAfter several attempts at contacting them, they have ignored my calls and will not return them(You can only leave a message, they do not answer.) Order_Number: [redacted]
Reserved car rental on line declined insurance coverage but clerk had me sign for insurance even though I declined Rented a car online with [redacted] Brought all paperwork with me Also verified with my insurance company that I didn't need additional coverage Get to the car rental office, provided insurance information to Malik [redacted] regarding my insurance company and also asked to provide him with copy, he declined to see my coverage He also Noted it in the system the name and coverage that I had, which was confirmed by the lady that I spoke to today when I called They then had me sign several spots on the agreement Rather than explain or verify where I signed and if it was in the in the wrong spotHe just processed it Bad customer service I was specific stating that I didn't need the coverage yet rather than check the paperwork to ensure we had signed it correctly he processed it This is bad practice I wonder how many other people they have scammed with this w
I rented a car through [redacted] on May 13th through may 17th and was booked with [redacted] The Car I received had a crack across the windshield from the mirror to the passenger end of the windshieldWhen I complained the representative said its ok I took pictures of itMy option other than having to get a shuttle back to the [redacted] car rental center and trying to get a different car there was to take the car offeredI also took pictures and video of the car windshieldI don't understand how someone car rent a car thats a violation as well as a danger waiting to happenI contacted [redacted] and they asked for pictures which I sentIn more than a week I have had no response from them even after two more attempts on my part Product_Or_Service: Car Rental Account_Number: [redacted]
I was charged a cleaning fee without my knowledgeCustomer service refused to entertain my request for an invoice Problem date: 4/2/ Invoice: [redacted] Payment method: [redacted] card ending in [redacted] Details: I rented a car from 3/30/to 4/2/with Verve Car RentalThe car was returned on time and nothing was said to me on returnAfter a few days, while checking my card statement I found a transaction for 50$I first disputed the charge and then called Verve Car Rental to find out the reason for the chargeI was told that, since I had already disputed the charge, I didn't need to know the reason for the chargeToday, the credit card company declared the charge as validThe reason for that, they said, was that my signature was on the rental contractI signed the contract and I agree with the amount that I was charged on the contract which was $But, I don't agree with the additional cleaning charge of 50$ which was levied without my knowledgeNo invoice or
Verve Rental Car made an unauthorized charge on my credit card five days after the return of the vehicle My wife and Rented a vehicle from Verve rental car from 9/26/ to 9/I returned the car at approximate 3:p.mon 9/We arrived to the airport and I have documented proof that we checked our bag in at 5:and flew home thereafterI receive a call from bank asking I currently was in [redacted] as a purchase from Verve car rental was made on 10/in the amount of I was in [redacted] and promptly disputed the chargedVerve Rental proceeds to fabricate a document claiming that on 9/I returned the vehicle at 6:p.mthus charging my credit for an extra dayThis is impossible as I was at the Airport at that timeSo a charge was made on my credit card and fabricated document was sent to my banking institution
Reserved car rental on line declined insurance coverage but clerk had me sign for insurance even though I declined
Rented a car online with *** Brought all paperwork with me Also verified with my insurance company that I didn't need additional coverage Get to the car rental office, provided insurance information to Malik *** regarding my insurance company and also asked to provide him with copy, he declined to see my coverage He also Noted it in the system the name and coverage that I had, which was confirmed by the lady that I spoke to today when I called They then had me sign several spots on the agreement Rather than explain or verify where I signed and if it was in the in the wrong spotHe just processed it Bad customer service I was specific stating that I didn't need the coverage yet rather than check the paperwork to ensure we had signed it correctly he processed it This is bad practice I wonder how many other people they have scammed with this w
After renting cars for over years this company is the largest offender of bait and switch company that I have ever dealt with They have hidden charges and will not honor contract
Very disappointed with the hidden chargesThe representatives stated that for insurance it's 15$ where it is really 15$ per dayI asked if that was total and he said yes, he liedI was then charged 45$ for the extra insuranceAlso the representive added a second driver to the vechile when I was the only driverThat was an extra 35$ over all my booking that was guaranteed 47$ at pickup I was charged 142$ at end of tripWorse car rental place I've ever used
The car rental company made consumers to change the booked order to onsite booking and charge me with so many random hidden fees
Hi There,
I had the worst car rental experience in my life in *** ever!
I booked the car via *** The staff told me it doesn't count so I have to book on-siteThen they charged me so many random fees such as shuttle bus fee (I have never used it as I use *** to get there and I have no idea what energy recovery fee is anyway)They also charged me energy recovery/plate/cleaning fee ect
They just aiming for the foreign tourists like me as they know I won't able to be there again/have no time to check/argue
Also, they only e-mailed me the bill instead of printing it out so you won't able to find those hidden fees
Here is all the information you may required:
VERVE CAR RENTAL LLC
***
OUT 05/01/07:AM
IN 05/03/07:PM
UNIT # *** CLASS : FCAR
Miles
Illegal charge for the rental car after I returned the carUnacceptable behavior of the staff members
*** Itinerary ***, ***, Verve Car Rental LLC, RA# ***
I have horrible experience with car rentI was returning the car on April 4, I filled the tank immediately before the rent at a gas station next to the rent at am (I have a receipt)I returned the car immediately after that (am)When I returned the car, an employee of Verve Car Rental told me that I should wash the car at a car washI said this is not my responsibilityHe said they will charge me $for wash, I said I agree, but will dispute the charge when come homeI also asked for a receipt, and he told that he will email it to meThen I asked his name (as he did not wear a badge), he said "Sanchez", I asked what is his first name, and my wife said that there are many people with name "Sanchez"In response he said that we are "racists"I am professor at a large
I had a flight delay so arrived pass the hour hold time by an hourThey had "no more cars" to rent so I was left with no car 8pm on Saturday night
Book a rental through ***, confirmation ***, *** confirmation *** for pick up on 10/@ 4pmOur flight was delayed so when we arrived at pm, they simply told us they had no car for us So here we was in *** on a Saturday night, scrambling to figure out what happened and what we needed to do We were not the only customers with this issueTwo other groups were turned away and taken back to the airport by their shuttle to make other arrangements(whatever that may be)
I can not believe a business can run like this! Flights are going to get delayed, things happen that is out of the customers control when traveling! We were simply turned away and that was it! They offered us a shuttle ride back to the airport Nothing else was offered nor was there any mention of additional fees etc
Charged me for insurance when I provided private auto insurance covering rental damage, $Lied to me about credit card being rejected
They charged me for damage insurance after I provided private auto insurance information covering same, cost $ Lied to me about credit card being rejected which would have afforded me fraud protection, forced me to use debit card with no fraud protection And this was certainly fraud Never returned a message I left with agent at their claim center and never answered to the telephone or returned voice mail to their local business office
After returning the car and getting the bill for which we had signed for the company again has sent a bill for and over charged us
We have disputed the charge with our credit card company Overcharging the customers is a routine practice for this company according to the consumer reviews
Overcharged car rental bill almost doubled than advertised rate
Booked a car rental thru *** at an advertised total price of $only from ACE/Verve car rental but later charged $ on my credit card
As I have already advised and shown my personal car insurance and credit card insurance coverage too with Ace Car Rental agent which covers me on Liability insurance including my credit car company that covers me for collision, theft and vandalism etcThe Ace agent still insist and demand to collect that stupid Liabilty Insurance payment @ $15/day plus tax in which I totally disagreed
dear
I booked a car rent via *** which is related to *** company in *** it was $152.57(base price:$89.87, taxes and fees:$62.70) plus car rental insurance$for 9/-9/However, when I went to the *** company to pick up the rent car on 9/26, they forcefully asked us to pay $per day, they said if I don't pay *** cannot rent this carSo I asked them to cancel this book cause it was unexpected overchargebut they said they cannot cancel on the same day that I wanna rent,it should be one day before at leastThey almost threatened us to sign in the contractWe had to pay $instead of $It was overcharged $moreIt was absolutely a fraudIf we knew they would overcharge like that I would never be that place I must go to better place for good service and no fraud.I would like to claim this overcharged $I really hope that no more victims have from that *** Thank you
Product_Or_Service: VERVE (***) RENT C
Verve Rental Car made an unauthorized charge on my credit card five days after the return of the vehicle
My wife and Rented a vehicle from Verve rental car from 9/26/ to 9/I returned the car at approximate 3:p.mon 9/We arrived to the airport and I have documented proof that we checked our bag in at 5:and flew home thereafterI receive a call from bank asking I currently was in *** as a purchase from Verve car rental was made on 10/in the amount of I was in *** and promptly disputed the chargedVerve Rental proceeds to fabricate a document claiming that on 9/I returned the vehicle at 6:p.mthus charging my credit for an extra dayThis is impossible as I was at the Airport at that timeSo a charge was made on my credit card and fabricated document was sent to my banking institution