I rented a car through *** on May 13th through may 17th and was booked with ***The Car I received had a crack across the windshield from the mirror to the passenger end of the windshieldWhen I complained the representative said its ok I took pictures of itMy option other than having to get a shuttle back to the *** car rental center and trying to get a different car there was to take the car offeredI also took pictures and video of the car windshieldI don't understand how someone car rent a car thats a violation as well as a danger waiting to happenI contacted *** and they asked for pictures which I sentIn more than a week I have had no response from them even after two more attempts on my part
Product_Or_Service: Car Rental
Account_Number: ***
Unsatisfactory Service and Quality clean cars
Unsatisfactory Service and Quality clean carsI placed my reservation on 12/22/for pick up 12/@ 6:am I arrived at the location minutes till 6:00am as another rental customer drove up at the same time (male) The male customer dropped off his rental car and requested a shuttle driver, as he waited the clerk was not prepared for me a rental customer, he had not turned on his computer, nor was aware of my reservationOnce I was located in their system, the shuttle driver walks in (male) the clerk relays to shuttle driver, I need the SUV your driving, the shuttle driver replies, I have someone in it and its not cleanI then interrupt by saying I wanted an economy car smaller (ie) one in the picture, on my reservation, the clerk takes me outside to the available car which happens to be the same car the gentlemen before me just dropped off, the car was dirty and has trash insideThe clerk replies I need sometime to clean t
I booked a rental car online and decline all optional added charges (for insurance etc.)The title for the rental car was booked at a total rate of $ When we reach the rental car desk they had added optional charges that title over $We refused to pay those charges and they took all of them off except for the loss damage waiver chargeThey said it was now mandatory because they were renting brand new cars Yeah they would not remove the charges and we had to go ahead and rent the car because we had to be at our sons wedding the next morningThey charged us $when they added that onNowhere in any of the paperwork, terms and conditions or posted anywhere in there rental office was anything about that coverage being mandatory
Used rental car for one day and company said would refund reservation because it was four days and only charge one dayNever received refund
Rented car on 7Janfor one day, but reservation was for four When I rented car agency said they could not change reservation but I would be rsfunded when I turned car in and I would get an emailed receipt with refund shown I turned car on 8JANand never received refund They do not answer their phones
I was charged $without my knowledge on 7*9*
My son and I rented a car from 7/to 7/9/from Verve rental car We returned the car on timeI called today 7/11/about $in additional charges and was advised it was due to the car smelling like drugs I am offended, and disgusted with this statement and tactics I took my son hiking for his high school graduation gift, I, nor my son do drugs or smoke and I want my full cost of the rental reimbursed I had to clean the car myself because the windshield was so dirty you couldn't see out of it The car smelled upon my getting it and it was filthy I found a hotel key inside the vehicle as well
We were forced to buy an additional insuranceHowever, a stone on freeway hit the windshield and cause a tiny crack, they charge us $
Me and my mom rent a car at this place on June 8thWe were FORCED to purchase an insurance before we can rent a car
When we were driving the car, a small stone on freeway hit the windshield and cause a tiny crackThat tiny crack is like half of my pinky finger sizeWhen we return the car, I told the staff about the small crack and he say I should file a damage report, which will cause us nothing because the insurance should cover it
However, when we went back to our country, ***, my mom noticed her card was deducted by $
After I came back to America on August, I wrote emails, I called for SO MANY TIMES and nobody was picking up the callsI was extremely disappointed by the customer service, as well as the staff who "forced" us to buy the insurance without explaining what was included in that insuranceI felt like the company is
Car Rental agreement stated $16/day Rental agent would not let me rent without purchasing the additional insurance
I used *** to book the car rental, quoted me at $16/day When I went to sign the rental agreement, the lady stated that I needed to purchase the additional coverage I stated that I had insurance that covered car rentals and I provided proof She stated that I still needed to purchase the insurance at $24/day I stated that I didn't need it She said I did and the lowest coverage was needed Although I agreed to it, I was not given the opportunity to decline
I was charged a cleaning fee without my knowledgeCustomer service refused to entertain my request for an invoice
Problem date: 4/2/
Invoice: ***
Payment method: *** card ending in ***
Details: I rented a car from 3/30/to 4/2/with Verve Car RentalThe car was returned on time and nothing was said to me on returnAfter a few days, while checking my card statement I found a transaction for 50$I first disputed the charge and then called Verve Car Rental to find out the reason for the chargeI was told that, since I had already disputed the charge, I didn't need to know the reason for the chargeToday, the credit card company declared the charge as validThe reason for that, they said, was that my signature was on the rental contractI signed the contract and I agree with the amount that I was charged on the contract which was $But, I don't agree with the additional cleaning charge of 50$ which was levied without my knowledgeNo invoice or
I booked a car rental from this company on *** on January 20th
I was informed that my reservation was cancelled because there had no more cars available I went directly to the *** site and they were still trying to rent vehicles for more money I am certain that they booked all of their vehicles trying to get the best price and cancelled all of the lower booked rates that had booked in advanceIf I had *** call the company and they told them my reservation was still good I also was sent another confirmation letter I was not confident in their answer so I personally called them back to be hung up on And then told I didn't have a reservation I went to the *** site again and they still had cars available
This is the most dishonest businessI rented online (under ACE and they give you the option to decline insurance if you h e full coverage and tell you to bring in the paperwork When you get there they charge you in their words "so they don't have to deal with your insurance" So on top of the advertised prepayment if 131, I was charged an extra dollars and forced to pay it it be without a carThis is a scam terrible customer service poor attitude and criminals running the operation
While renting car, was told if got prepaid gas, would be cheaper and we would be credited for unused gas
Rented a car for days in *** 1-to 1-11- The cost quoted through *** was $ While filling out the paperwork, the rental Agent recommended buying the prepaid gas which was much cheaper per gallon than the rate at nearby gas stations We advised we would not be driving much Agent Malik *** told us we would be credited for unused gas and would only be charged for what was used We were charged $for gas $was the total charged to credit card According to our receipt number ***, we returned the car full and only drove milesWe have not received any credit for the unused gasI sent an email to *** on 1-11-and have not received a response A second email was sent that same day I have received no response I posted a review on *** on 1-16- Anthony ***, Manager responded and aske
This company acts as an agent for economy car rentalWhen I rented my car, I gave them a credit card to guarantee paymentWhen I returned the car, I paid with a different credit card and was told nothing would be charged on the 1st cardThey charged BOTH cards my entire rental feeAfter several attempts at contacting them, they have ignored my calls and will not return them(You can only leave a message, they do not answer.)
Order_Number: ***
I was charged a smoking fee and did not and do not smoke, nor does my business associate that was traveling with me We were not told of this
Myself and my associate are Certified Public Accountants, and attended a training seminar in *** on 10/22/ We also did a couple days of travel and returned our car on 10/28/ Upon the return, we were not informed of any issues, and the car was returned as we got it days earlier Upon getting my charge on my credit card, I noted I was billed more than the amountof the rental agreement Upon my dispute with the credit card company, I was sent an invoice (***) which included a smoke car This was the first I had seen of this I am an ex smoker and have not touched a cigarette or other tobacco products in years, and can and willing to get verification from a dr My associate has never smoked in his life No one else was in the vehicle during the time of our rental I believe this is a way this company makes extra
Was charged $above agreed upon price for car rental
Made a reservation for the car rental and was given an exact price dueMy son picked up the car, and they said it will be an additional day charge, even though the reservation detailed the exact drop off timeI called within minutes to verify the EXACT price we would be charged for the car rental and spoke with Cynthia about itI explained we have a confirmation code and it specifies the price and I would not want to pay a penny more for the rentalIf it was going to be the amount they charged, I would have immediately had the car returnedHowever, she said not to worry, we would be charged ONLY the amount I agreed to- $When the car was dropped off, they did not give any receipt, and said they'd email it, which they never didThey charged a bunch of fees and claim that my son agreed to insurance, which he verbally declinedHe had his own car insuranceI will next go to the attorney general, if necessary, to alert
When I acquired the rental car, the gas tank was only 3/fullI returned it with a 3/tank of gas
I was charged $for returning their vehicle with 3/tank of gasWhen I received the car, the gas tank was only 3/fullTheir representative who checked the car before we pulled off took a degreee video of he car, but failed to report that the gas tank wasn't fullInstead of admitting their mistake, they still charged me and stated that he charges couldn't be reversedThis place is shady and has horrible customer serviceI shouldn't be charged for an error that was made by themIf they took a video of the inside and outside of he Car, they're aware that he tank wasn't full and is only saying hat they can't reverse the charges to get extra money
Overcharged
They are charging me for the optional insurance coverage they offer that I did not agree toMy receipt they gave my does not have my initials or signature agreeing the the chargeI have to initial on the receipt if I want the coverage and I did notSo how can they charge me for it?
I rented a car through *** on May 13th through may 17th and was booked with ***The Car I received had a crack across the windshield from the mirror to the passenger end of the windshieldWhen I complained the representative said its ok I took pictures of itMy option other than having to get a shuttle back to the *** car rental center and trying to get a different car there was to take the car offeredI also took pictures and video of the car windshieldI don't understand how someone car rent a car thats a violation as well as a danger waiting to happenI contacted *** and they asked for pictures which I sentIn more than a week I have had no response from them even after two more attempts on my part
Product_Or_Service: Car Rental
Account_Number: ***
Unsatisfactory Service and Quality clean cars
Unsatisfactory Service and Quality clean carsI placed my reservation on 12/22/for pick up 12/@ 6:am I arrived at the location minutes till 6:00am as another rental customer drove up at the same time (male) The male customer dropped off his rental car and requested a shuttle driver, as he waited the clerk was not prepared for me a rental customer, he had not turned on his computer, nor was aware of my reservationOnce I was located in their system, the shuttle driver walks in (male) the clerk relays to shuttle driver, I need the SUV your driving, the shuttle driver replies, I have someone in it and its not cleanI then interrupt by saying I wanted an economy car smaller (ie) one in the picture, on my reservation, the clerk takes me outside to the available car which happens to be the same car the gentlemen before me just dropped off, the car was dirty and has trash insideThe clerk replies I need sometime to clean t
I booked a rental car online and decline all optional added charges (for insurance etc.)The title for the rental car was booked at a total rate of $ When we reach the rental car desk they had added optional charges that title over $We refused to pay those charges and they took all of them off except for the loss damage waiver chargeThey said it was now mandatory because they were renting brand new cars Yeah they would not remove the charges and we had to go ahead and rent the car because we had to be at our sons wedding the next morningThey charged us $when they added that onNowhere in any of the paperwork, terms and conditions or posted anywhere in there rental office was anything about that coverage being mandatory
Used rental car for one day and company said would refund reservation because it was four days and only charge one dayNever received refund
Rented car on 7Janfor one day, but reservation was for four When I rented car agency said they could not change reservation but I would be rsfunded when I turned car in and I would get an emailed receipt with refund shown I turned car on 8JANand never received refund They do not answer their phones
I was charged $without my knowledge on 7*9*
My son and I rented a car from 7/to 7/9/from Verve rental car We returned the car on timeI called today 7/11/about $in additional charges and was advised it was due to the car smelling like drugs I am offended, and disgusted with this statement and tactics I took my son hiking for his high school graduation gift, I, nor my son do drugs or smoke and I want my full cost of the rental reimbursed I had to clean the car myself because the windshield was so dirty you couldn't see out of it The car smelled upon my getting it and it was filthy I found a hotel key inside the vehicle as well
We were forced to buy an additional insuranceHowever, a stone on freeway hit the windshield and cause a tiny crack, they charge us $
Me and my mom rent a car at this place on June 8thWe were FORCED to purchase an insurance before we can rent a car
When we were driving the car, a small stone on freeway hit the windshield and cause a tiny crackThat tiny crack is like half of my pinky finger sizeWhen we return the car, I told the staff about the small crack and he say I should file a damage report, which will cause us nothing because the insurance should cover it
However, when we went back to our country, ***, my mom noticed her card was deducted by $
After I came back to America on August, I wrote emails, I called for SO MANY TIMES and nobody was picking up the callsI was extremely disappointed by the customer service, as well as the staff who "forced" us to buy the insurance without explaining what was included in that insuranceI felt like the company is
Car Rental agreement stated $16/day Rental agent would not let me rent without purchasing the additional insurance
I used *** to book the car rental, quoted me at $16/day When I went to sign the rental agreement, the lady stated that I needed to purchase the additional coverage I stated that I had insurance that covered car rentals and I provided proof She stated that I still needed to purchase the insurance at $24/day I stated that I didn't need it She said I did and the lowest coverage was needed Although I agreed to it, I was not given the opportunity to decline
I was charged a cleaning fee without my knowledgeCustomer service refused to entertain my request for an invoice
Problem date: 4/2/
Invoice: ***
Payment method: *** card ending in ***
Details: I rented a car from 3/30/to 4/2/with Verve Car RentalThe car was returned on time and nothing was said to me on returnAfter a few days, while checking my card statement I found a transaction for 50$I first disputed the charge and then called Verve Car Rental to find out the reason for the chargeI was told that, since I had already disputed the charge, I didn't need to know the reason for the chargeToday, the credit card company declared the charge as validThe reason for that, they said, was that my signature was on the rental contractI signed the contract and I agree with the amount that I was charged on the contract which was $But, I don't agree with the additional cleaning charge of 50$ which was levied without my knowledgeNo invoice or
I booked a car rental from this company on *** on January 20th
I was informed that my reservation was cancelled because there had no more cars available I went directly to the *** site and they were still trying to rent vehicles for more money I am certain that they booked all of their vehicles trying to get the best price and cancelled all of the lower booked rates that had booked in advanceIf I had *** call the company and they told them my reservation was still good I also was sent another confirmation letter I was not confident in their answer so I personally called them back to be hung up on And then told I didn't have a reservation I went to the *** site again and they still had cars available
This is the most dishonest businessI rented online (under ACE and they give you the option to decline insurance if you h e full coverage and tell you to bring in the paperwork When you get there they charge you in their words "so they don't have to deal with your insurance" So on top of the advertised prepayment if 131, I was charged an extra dollars and forced to pay it it be without a carThis is a scam terrible customer service poor attitude and criminals running the operation
While renting car, was told if got prepaid gas, would be cheaper and we would be credited for unused gas
Rented a car for days in *** 1-to 1-11- The cost quoted through *** was $ While filling out the paperwork, the rental Agent recommended buying the prepaid gas which was much cheaper per gallon than the rate at nearby gas stations We advised we would not be driving much Agent Malik *** told us we would be credited for unused gas and would only be charged for what was used We were charged $for gas $was the total charged to credit card According to our receipt number ***, we returned the car full and only drove milesWe have not received any credit for the unused gasI sent an email to *** on 1-11-and have not received a response A second email was sent that same day I have received no response I posted a review on *** on 1-16- Anthony ***, Manager responded and aske
This company acts as an agent for economy car rentalWhen I rented my car, I gave them a credit card to guarantee paymentWhen I returned the car, I paid with a different credit card and was told nothing would be charged on the 1st cardThey charged BOTH cards my entire rental feeAfter several attempts at contacting them, they have ignored my calls and will not return them(You can only leave a message, they do not answer.)
Order_Number: ***
I was charged a smoking fee and did not and do not smoke, nor does my business associate that was traveling with me We were not told of this
Myself and my associate are Certified Public Accountants, and attended a training seminar in *** on 10/22/ We also did a couple days of travel and returned our car on 10/28/ Upon the return, we were not informed of any issues, and the car was returned as we got it days earlier Upon getting my charge on my credit card, I noted I was billed more than the amountof the rental agreement Upon my dispute with the credit card company, I was sent an invoice (***) which included a smoke car This was the first I had seen of this I am an ex smoker and have not touched a cigarette or other tobacco products in years, and can and willing to get verification from a dr My associate has never smoked in his life No one else was in the vehicle during the time of our rental I believe this is a way this company makes extra
Was charged $above agreed upon price for car rental
Made a reservation for the car rental and was given an exact price dueMy son picked up the car, and they said it will be an additional day charge, even though the reservation detailed the exact drop off timeI called within minutes to verify the EXACT price we would be charged for the car rental and spoke with Cynthia about itI explained we have a confirmation code and it specifies the price and I would not want to pay a penny more for the rentalIf it was going to be the amount they charged, I would have immediately had the car returnedHowever, she said not to worry, we would be charged ONLY the amount I agreed to- $When the car was dropped off, they did not give any receipt, and said they'd email it, which they never didThey charged a bunch of fees and claim that my son agreed to insurance, which he verbally declinedHe had his own car insuranceI will next go to the attorney general, if necessary, to alert
When I acquired the rental car, the gas tank was only 3/fullI returned it with a 3/tank of gas
I was charged $for returning their vehicle with 3/tank of gasWhen I received the car, the gas tank was only 3/fullTheir representative who checked the car before we pulled off took a degreee video of he car, but failed to report that the gas tank wasn't fullInstead of admitting their mistake, they still charged me and stated that he charges couldn't be reversedThis place is shady and has horrible customer serviceI shouldn't be charged for an error that was made by themIf they took a video of the inside and outside of he Car, they're aware that he tank wasn't full and is only saying hat they can't reverse the charges to get extra money
Overcharged
They are charging me for the optional insurance coverage they offer that I did not agree toMy receipt they gave my does not have my initials or signature agreeing the the chargeI have to initial on the receipt if I want the coverage and I did notSo how can they charge me for it?