Vervent

My desire is to make regular payments and pay this loan as soon as possible. It is brand new and I've only had a few months payments, but they are doing strange things and saying I am not paying them when they are the ones collecting payments via ACH from my bank, then they tack on fees and I have the funds in my account each time! I need to make this stop. I had already contacted the loan company about the issue once and CC:d the BBC and got a reply from Barbara Cummings. I had gone through the long, major ordeal of consolidating my credit card debt when the company approached me to do this "Fresh Start" loan. I never missed payments on my credit cards before all of this, but when the debt to credit ratio exceeded a certain % they all raised the rates so that I could never pay them off. I got this loan for 11k at a high rate but it raised my credit. One card settled and reduced it to 9k, then the company said I had a late fee. They are the ones billing my bank (by design!) so how could I be late? I have even made additional payments in good faith to pay this off as fast as possible. I wasn't late. The date due on my contract is 26th so I sent them an email incl a copy of my bank info showing the funds were in my account. Now they have done it again, this time showing NSF and reporting ME to ***. Again, I have more than ample funds in my account! I sent another email this week (thru their website) stating that the funds have been in my account and I don't know what the are doing! Why are they destroying me? I They are out of control and ruining my life, for no reason.

They overcharged me and are not doing anything about it.

They refuse to give me the title of my car that was paid in full in chapter 13, they received all paperwork, my lawyer has called them and they still refuse to give me my title.

Collection representative rude and unaware of programs for people on active duty. I asked for monthly statements and he said I could not have statements because my loan was placed in collections. I have asked about rehab options and none have been provided

I'm calling these people to know the status of my title and every time I call I get hung up on or placed on hold for over one hour no one seems to be able to answer me where my vehicle title is. if i'm not mailed a title in a timely manner I will take them to court

hope and pray that these mns dont end up with your account, I had a car loan thru condor capital and after the state of new york shut them down for stealing peoples money these crooks bought a big chunk of the loans. paid my car off and now im waiting for my title to be sent to me. now that im no longer considered a customer all they do is hang up on me and place me on hold for over 2hrs they are lucky im not in ca because I would definitely pay them a visit

I have contacted first associates multiple times over the last month. I had a student loan in collections that I was looking to pay off. I called on Friday Feb 1, 2019 and spoke to an agent who told me I could settle the account for $800. I received the settlement document via email on Monday Feb 4th. I electronically signed and sent back the same day. Over the course of the next week, I called them no less than 4 times to verify they received it so that I could make the payment. Each time a different associate and even a supervisor advised me that it had not been received. I did not call them again until 2/19/19, the rep told me they received my documents and I made the payment over the phone. I was told I would get a letter within 10 days stating my account had been settled. I went online to check my account on Thursday 2/28 and it still showed a remaining balance. I called and spoke with another supervisor, who told me that my account would be escalated and settled within 24 hours and he would call me on 3/1 to confirm. As of today, no one has called me, and my account still shows a balance. The employees at this company are extremely incompetent including the supervisors. I have continually received inaccurate information regarding my account.

On January 20, 2018 I made a payment online with Peaks Private Loans and upone completing the payment the Website left off 2 digits on my checking account number, I have been making monthly payments on this Website for 4+ years without having this error. When I received receipt of payment and noticed the error, I went back into the site and submitted the payment making sure that my checking account number was correct, right before confirming the last two digits of my account was missing again. I closed my browser and went back to the site and submitted my payment and this went through. Now Peaks Private Loans will not admit to their Website error,and they want a $35.00 late fee. My payment was not late and it is their Web application/service issue. After trying to contact a supervisor or manager for over 1 month and no call back, I am filing this complaint. Now they want $45.00 and my payment was not late.

This company has no ability to contact them via email and obtain a response. They have no customer service on the phone capable of answering a question.

They have reported incorrect information to *** stating I have a loan that is 30-59 days late. My loan is totally paid off and has never been late. *** sold or transferred this loan to First Associates. *** previously reported my loan as late, incorrectly, and provided a letter to me and the credit bureaus that said it was an error and corrected it. I can provide that letter. Now, First Associates seems to be reporting the wrong information. I am in the middle of buying a home and this is causing me major issues. I need this fixed immediately.

Absolute criminals!! Stole over $12,000 and will not return the funds. Stay away from this company and David ***.

Had a student loan serviced by First Associates.
Loan was refinanced and paid in full to First associates in October/November 2016.
Account was not closed for whatever reasons (no documentation provided by First Associates, other than statements with $0.00 balance).
From 10/2016- 9/2017 account statements clearly display $0.00 balance in all positions.
On 11/2017 account statement suddenly $50.00 late fee shows up.

Please close the account and remove the false "late fees".

Company did not provide billing statements, does not provide any accounting of payment detail even after multiple requests via phone, email and their website. Payments were made via certified check, but were allegedly lost or came back NSF without notification to the consumer. Upon request BorrowersFirst and their affiliate First Associates-BorrowersFirst were unable to provide any specific information regarding lost, missed, or NSF payments. BorrowersFirst and their affiliate First Associates-BorrowersFirst have reported negative payment history to credit bureaus, which is incorrect and I am unable to ascertain any specific information from them to attempt to resolve the issue.
Desired Resolution: Correction to all credit reports by removing all negative or delinquent payment history.

I made a payment that exceeded my monthly payment by over $4500, for which Private Loan Servicing offered and agreed to issue a refund check for this amount on July 7, 2018. I have contacted them numerous times regarding the refund, and I have been told conflicting stories about the processing of the refund. These conflicting stories lead me to believe that they are knowingly giving me false information about the check being released. On the 14th of August, I spoke with one customer service rep who divulged that nobody has handled the issue due to the unreliable and unstable current condition of the company. Since speaking to that rep, I have called three additional times and they confirmed that the check was released. However, more than 8 days has lapsed (they promised that the check would arrive within 72 hours at the latest), and I have not received anything. I believe that the company is encouraging its representatives to be dishonest regarding its fiduciary interests of its customers.

First Associates obtained a loan from Student CU Connect. The loan does NOT have a signature bearing my name. They have received numerous letters from me to validate said account. According to FCRA and FDCPA they have failed to provide said signature.

My mom passed away in 2015. I have a copy of the certificate of title showing the loan was paid off and signed off. I need a copy of the original lien release or at least a lien release letter. I have faxed a copy of the certificate of title several times to first associates proving the loan was paid off without any results. The loan was on a mobile home purchased through Goldome Acceptance Corporation and sold to First Associates and was paid off on November 22, 2004. I want to know why First Associates will not acknowledge a paid off loan when there is documents proving the loan was paid off.

Apparently, First Associates will acknowledge loans owed but not paid off with proper documentation to prove so.

I have been paying off loans to Peaks Private for over 4 years. Just recently they sent me a notice stating my current monthly obligation was going to triple! They said it was because an error with their accounting software. THEIR ERROR, NOT MINE. My payments went from $212 to $760! And they gave me a 30 day notice. 30 days to figure out how to come up with another $500+. I was already living paycheck to paycheck. I reached out to Peaks multiple times. The first few times the person tried to help and told me they would call me back with a solution. Nothing happened. I started getting calls about the payment so I reached out again. I tried to explain, I just could not afford that. With my other student loans I am now supposed to pay $1200 per month. They told me there is no help for me. On top of ALL of that, This loan was for a bunk degree from a School that was SHUT DOWN FOR PREDATORY PRACTICES yet some how we are still obligated to pay for. How is this legal? How is this moral? TOTAL SCAM ARTISTS

First Associates, doing business as MarketPlace Loan Grantor Trust, collected money from us for an account that was closed. We have requested they refund our money, via emails and phone calls, but they will not refund our money. Their customer service department passes our concern from person to person, and they are always "looking into the matter," even though they have sent me an email that acknowledges that the account is closed. They have promised to call us back, but they never do.

Recently I started the home buying process and upon obtaining my credit report from ***, there is a charge off showing for *** Student Loans. I had no knowledge of this and saw payments in the amount of $172 had been made for about 6 months, payments I never made. I attended ITT Tech from 2009 - 2012. I received federal student aid and grants and there was no need for a private loan. I contacted *** and Navient to obtain all of my loan information. I received a promissory note from *** which contained misspelled info and was e-signed as my information was entered in by an associate at the financial aid office in ITT Tech. It was never disclosed that I had applied for a private loan. Upon further research, in March of 2010, fafsa and *** Student Loan were both applied for on the same the day, March 10, 2010. The financial aid amount was for $10,000 whereas the Private loan was for a precise amount of $15,378. It was also noted that the *** Loan was for a range of March 2010 (this was the same year ITT tech brought in the *** Program) through June 2011. Also, the federal aid was cancelled on 4/28/10. But according to the documents from Navient, I received financial aid the following years until I graduated. The fin aid amounts I received were no more than $10,000. When I tried to find out why the federal loan was cancelled, I was told I would have to contact the school. Unfortunately, ITT Tech was shut down due to fraudulent activity with the students financial aid and for signing students up for loans with *** Student Loans. I have filed a complaint with Consumer Financial Protection Bureau for help dealing with *** and *** dismissed the complaint. I feel as though the loan was obtained fraudulently due to ITT Tech and *** partnership and I am being penalized for it. I have attached a link for the article about ITT tech and ***.

I applied for a student loan back in 2015, with 11% interest. In 2017, I made payment arrangements with them, which was $50 a month. I noticed on my bill last month they have changed me a $25 late fee every month even tho I was having them automatically taken out of my account. When I tried to discuss it with them, they denied I ever made a payment plan even tho they were taking it out of my account every month. I had to contact the university I was going with and they got them to remove the $850 in late fees on a 1800 loan. When I called them to set up a new payment plan, they told me I could not and only could pay it in full. So, I decided to call back and talk to someone else, they said only reason I got charged all the late fees is because it was due on the 6th of every month and they were taking it out on the 12th. How was that my fault? I am still trying to figure out a payment plan because I will not agree with anything until they give it in writing.

I had a loan with the referenced business in 2017. On 11/28/2017 I mailed a check in the amount of $17,142.00 to pay my account off in full. At this time, the balance due was $15,833.58 which meant there was an overpayment of $1,308.42. After checking my account online repeatedly and it not showing paid in full, I started calling and they stated they had not received the check; my due date each month was the 8th and I was being conscious of that. On 12/12/17 I produced and emailed a copy of the front and back of the check proving that they, in fact, had received it and cashed it on 12/5/17, before my due date but, had failed to post it to my account. An email response was received acknowledging that there was an issue on their end and that it would be resolved in 2-3 days. While this was all occurring, my account was now past due and repeated text messages were received stating such. On 12/26/17 a check for the overpayment was cut and mailed to me in the amount of $1,195.07, $113.35 short of my overpayment due to the fact that they neglected to post it when it was received and causing additional interest to accrue on my account. I have made repeated phone calls and emails trying to resolve the situation and each time I am given a different excuse as to why they feel I am not owed the remaining $113.35 due to their negligence in the initial posting of the payment when it was received on 12/5/17.