Dear *** ***,
I am in receipt of your complaint concerning *** ***/Ring order #***.We received a ring back on 01/07/purchased by *** ***.*** *** was refunded for his purchase on 01/15/receipt #*** and receipt #*** for a total of 83.08.Thank
youSharon C.Customer Service
02/01/16Dear *** ***,I am in receipt of your letter dated 01/27/16.*** *** ring, order # ***/model ***, was received back for refund on 01/07/as he claimed it was not the ring he wantedWe refunded his credit card for the initial payment of on 01/15/to his credit card ending in *** with transaction # ***When we were advised of his return shipping costs, we refunded which were the initial shipping and handling cost of plus his return shipping expense of transaction #***Therefore all monies he paid were refunded.We do not know why he stated no one could find an order for him as it is easily accessible when we request the customer's zip code or name which, when entered, our system accesses the order.When we tried to contact him to find out if he wanted a ring replacement or what we could do for him, he was un-responsive.Thank youSharon C
The titled customer was correct in the overpayment dispute of which was refunded on 08/31/15.| spoke with the customer ON 08/31/and gave him his return receipt numberWe reconciled the dispute amicably.Thank youSharon C***Customer
Service
[A default letter is provided here which
indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
I have my money back
January 5, 2016Dear *** ***,*** *** ** ***, customer #*** received his ring in August of and we received it back for repair on 11/03/We stand by our previous statements that when we received the ring from the customer, the 10k emblem was missing from the top of the ring, the medal was Severely gouged around the bezel and the ring was mis-shaped*** *** has confirmed he mis-stated the emblem he claimed was on the ring really was not on itTypically, after year, the ring is out of warranty and there is a fee for repair/refurbishmentHowever, we sent it to the factory to be repaired "as new" without charging a feeOn 11/25/15, we received it back from the factory with a note stating the ring was beyond repairThis is only the 2nd time in the years a ring has come back from the factory untouched with the repair request, without having been repaired due to the level of medal and shape disfigurementThis was surprising since we send several rings to be resized or refurbished per week.We are in the business of creating products for our valued Veterans who often wait a lifetime to make such a purchase that commemorates their service to our country as did *** ***We are proud to offer these items at value prices*** *** can certainly replace his Vietnam-Marine ring, valued at for the discounted price of We hope this will be an acceptable solution for *** ***.Thank youSharon C.Customer Service
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
I agree with the company that I misstated that the eagle, globe and anchor was not with the ring, however the metal being gouged around the bezel and throughout the ring was was damaged and the ring shape was deformed and I still state that this was caused by the company
Regards,
*** *** **
Dear *** ***,
I am in receipt of your complaint concerning *** ***/Ring order #***.We received a ring back on 01/07/purchased by *** ***.*** *** was refunded for his purchase on 01/15/receipt #*** and receipt #*** for a total of 83.08.Thank
youSharon C.Customer Service
02/01/16Dear *** ***,I am in receipt of your letter dated 01/27/16.*** *** ring, order # ***/model ***, was received back for refund on 01/07/as he claimed it was not the ring he wantedWe refunded his credit card for the initial payment of on 01/15/to his credit card ending in *** with transaction # ***When we were advised of his return shipping costs, we refunded which were the initial shipping and handling cost of plus his return shipping expense of transaction #***Therefore all monies he paid were refunded.We do not know why he stated no one could find an order for him as it is easily accessible when we request the customer's zip code or name which, when entered, our system accesses the order.When we tried to contact him to find out if he wanted a ring replacement or what we could do for him, he was un-responsive.Thank youSharon C
The titled customer was correct in the overpayment dispute of which was refunded on 08/31/15.| spoke with the customer ON 08/31/and gave him his return receipt numberWe reconciled the dispute amicably.Thank youSharon C***Customer
Service
[A default letter is provided here which
indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
I have my money back
January 5, 2016Dear *** ***,*** *** ** ***, customer #*** received his ring in August of and we received it back for repair on 11/03/We stand by our previous statements that when we received the ring from the customer, the 10k emblem was missing from the top of the ring, the medal was Severely gouged around the bezel and the ring was mis-shaped*** *** has confirmed he mis-stated the emblem he claimed was on the ring really was not on itTypically, after year, the ring is out of warranty and there is a fee for repair/refurbishmentHowever, we sent it to the factory to be repaired "as new" without charging a feeOn 11/25/15, we received it back from the factory with a note stating the ring was beyond repairThis is only the 2nd time in the years a ring has come back from the factory untouched with the repair request, without having been repaired due to the level of medal and shape disfigurementThis was surprising since we send several rings to be resized or refurbished per week.We are in the business of creating products for our valued Veterans who often wait a lifetime to make such a purchase that commemorates their service to our country as did *** ***We are proud to offer these items at value prices*** *** can certainly replace his Vietnam-Marine ring, valued at for the discounted price of We hope this will be an acceptable solution for *** ***.Thank youSharon C.Customer Service
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
I agree with the company that I misstated that the eagle, globe and anchor was not with the ring, however the metal being gouged around the bezel and throughout the ring was was damaged and the ring shape was deformed and I still state that this was caused by the company
Regards,
*** *** **