viagogo

We can see that e-tickets were received and downloaded by the customer on (event date: **/05/2017)He then successfully re-sold those tickets on **/05/2017, and his payment was processed to his selected payment method (PayPal) on We hope this has helped to clarify the matter

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***

Sorry to hear you are unhappyWe ask sellers to be as detailed as they can when advertising their tickets, but this is not always possible, as they may not have received specific information from their point of purchaseSpecific seating details will be printed on the tickets, so you will have this information upon receipt of the tickets themselvesYou have purchased 'Platea' tickets - this is a general section, and can refer to either 'Platea Preferencial' or 'Platea Sur'Rest assured, you will receive tickets within the Platea section

Really sorry to hear about this experienceWe will look into this now, and our Customer Services team will contact you shortly

Hi Revdex.com.org, I am [redacted] from Manila, Philippines I have recently purchased tickets from Viagogo for the Metallica concert in Hong Kong on Jan.20, The purchase was made on Dec.22, 2016, and up to yesterday I had no reason to worry yet since I have been receiving updates and my queries have been answered within a day or two (via email and their App) However, yesterday I have been reading so much negative feedback from various site and i'm worried that the same would happen to me Is there a way you could help, so they could ensure that they hold up their end of the deal and we do get sent valid tickets? We've savfor quite a while to ba able to afford this event, and have flights and accommodations alreadyIt would be such a disappointment to travel all the way for nothing Thank you, and Happy Holidays

Thank you for your order IDWe will look into this for you

Revdex.com:At this time, I have not been contacted by Viagogo regarding complaint ID [redacted] Sincerely, [redacted] ***

The customer has purchased e-tickets for a concert being held on **/05/(order ID [redacted] )As indicated in their confirmation email, tickets will be available for download 'no later than three days before the event'As per the viagogo T&Cs, it is not possible to cancel an order, but the Customer Services team can certainly help the customer in re-listing them for sale if they no longer want the tickets

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I reject your analysis of the current situation At the time of purchase, your site advertised the ticket class "Platea" as an intermediate option between the Platea Preferencial and Platea Sur ticket classes It was not a seller but rather your own site who advertised this section.There is an important price difference between Platea Sur and Platea Preferencial and therefore you cannot simply say that the tickets will be located in "Platea" I would also like to point out that Platea Sur does not offer assigned seats whereas Platea Preferencial doesThese are two distinct products "Platea" does not exist nor is it a general "class" by any standards.I repeat, it was your site and not a seller that advertised a third "Platea" section and it was clearly indicated on your map as sections 29, 30, and You have admitted to your mistake by correcting it online and I now require the full reimbursement for the product I have purchased as is not and cannot be sold to me "as advertised" In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com:At this time, I have not been contacted by Viagogo regarding complaint ID [redacted] .Sincerely, [redacted] **

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.The resolution in this case was a full refund and I am closing this complaint while waiting for the refund to be credited back to my Visa.The actual text of the resolution from their customer service department is copied below:*** *** *** *** ** *** *** *** *** *** *** *** *** ** *** *** *** ** *** *** *** *** *** *** *** *** *** *** *** ** *** *** *** *** *** ** *** *** *** *** *** *** *** *** *** *** *** *** ** *** *** *** *** ** *** *** *** *** ** *** *** *** ** *** *** *** * *** ***
** *** *** *** *** *** ** *** *** *** *** *** *** *** ***
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Viagogo did not deliver the tickets upon receipt of y fundsThey did not offer or make available anyway to cancel the purchase immediately after their failure to deliver the tickets upon purchase.They emailed me stating the purchased tickets would be available at least days before the eventThe tickets were paid for April ** for a May ** event, with travel and hotel I could not plan onthis with no way to get in touch with ViagogoI purchased tickets for the same event on day after paying Viagogo for nothing! Ticketmaster delivered the tickets immediately via email for printingthis confirmed that Viagogo was a scamA week before the vent Viagogo finally sent me a email with tickets that I could sell as they would not refund - they only offered me the ability to sell thetickets I thought I would never receiveAfter cancelling the charge on my Visa under protest and lodging this complaint with the Revdex.com I finally herd back from them, I ended up with a $loss.I will cut my losses of the $and never fall for this trap againViagogo should not be allowed to operate their business this way and at the very least customers should be told up front before making the purchase that "the tickets will be received until days before the event"*** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Apologies that you are yet to be contactedThis has been flagged to the relevant team, who will contact you ASAP with the next stepsThanks for your patience here

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

We are very sorry to hear thisWe take situations such as this very seriously, and can see that a full refund was processed on **/08/

This is currently being reviewed by the Customer Services team

This will be flagged to Customer Services, who will review your orderThanks for your patience

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The tickets were to be received at time of purchase and if in fact they cannot be received until days before the event they were falsely advertised and no product has been receivedBefore selling tickets Viagogo should inform the consumer that the tickets are not available until up until three days before the eventAir and hotel costs associated with attending the event could not be planned unless the tickets were in hand.A follemail from Viagogo stating that the tickets are not available yet, after the funds were taken, is misleading and I have been able to purchase the same concert tickets on Ticketmaster and Ticketmaster delivered them electronically instantly after payment.Viagogo needs to cancel the order as the tickets have not yet been received as promisedRequest immediate cancel of order and cancellation of transaction*** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

We ordered tickets to a STEELEY DAN concert in Austin (order***) and was told that we would get an email with the downloadable tickets a few days before the concertThe EMAIL NEVER ARRIVED and Viagogo never responded to our concernsThere is no way to contact the company other that to us it's "contact us" link on their website
Continued efforts to contact Viagogo have not resulted in satisfactory answers or a refund
STAY AWAY FROM VIAGOGO for tickets !!!!