viagogo

Rest assured, all orders placed with viagogo are covered by our guaranteeWe can see that you have not contacted CS since the event, so we hope you had a good time!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I have not been contacted from
Viagogo Customer Support or anyone regaurding this issueI'm highly upset with Viagogo, and at this point I would just like to get the correct tickets or my full refundAgain, that company has not contacted me, so I'm unsure how they're resolving this issue when they aren't communicating with me
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:At this time, I have not been contacted by Viagogo regarding complaint ID [redacted]Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I reject your analysis of the current situation.  At the time of purchase, your site advertised the ticket class "Platea" as an intermediate option between the Platea Preferencial and Platea Sur ticket classes.   It was not a seller but rather your own site who advertised this section.There is an important price difference between Platea Sur and Platea Preferencial and therefore you cannot simply say that the tickets will be located in "Platea".  I would also like to point out that Platea Sur does not offer assigned seats whereas Platea Preferencial does. These are two distinct products.  "Platea" does not exist nor is it a general "class" by any standards.I repeat, it was your site and not a seller that advertised a third "Platea" section and it was clearly indicated on your map as sections 29, 30, 5 and 6.  You have admitted to your mistake by correcting it online and I now require the full reimbursement for the product I have purchased as is not and cannot be sold to me "as advertised". 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Really sorry to hear about this experience. We will look into this now, and our Customer Services team will contact you shortly.

Sorry to hear you are unhappy. We ask sellers to be as detailed as they can when advertising their tickets, but this is not always possible, as they may not have received specific information from their point of purchase. Specific seating details will be printed on the tickets, so you will have...

this information upon receipt of the tickets themselves. You have purchased 'Platea' tickets - this is a general section, and can refer to either 'Platea Preferencial' or 'Platea Sur'. Rest assured, you will receive tickets within the Platea section.

The customer has purchased e-tickets for a concert being held on **/05/2017 (order ID [redacted]). As indicated in their confirmation email, tickets will be available for download 'no later than three days before the event'. As per the viagogo T&Cs, it is not possible to cancel an order, but the...

Customer Services team can certainly help the customer in re-listing them for sale if they no longer want the tickets.

We can see that e-tickets were received and downloaded by the customer on 05/**/2017 (event date: **/05/2017). He then successfully re-sold those tickets on **/05/2017, and his payment was processed to his selected payment method (PayPal) on 04/**/2017. We hope this has helped to clarify the matter.

Sellers on viagogo are only paid for their tickets after the buyer has successfully gained entry to the event. If there are any issues with the tickets (e.g. they send invalid tickets), they will not be paid. In addition, we register payment information for all sellers and are able to charge a fine...

if issues arise with their tickets. These security measures ensure that fraudulent sellers do not operate on our marketplace, and that our buyers are protected. Rest assured, you are covered by our guarantee!

Revdex.com:At this time, I have not been contacted by Viagogo regarding complaint ID [redacted].Sincerely,
[redacted]

Thank you for your order ID. We will look into this for you.

Hi Revdex.com.org, I am [redacted] from Manila, Philippines.
I have recently purchased tickets from Viagogo for the Metallica concert in Hong Kong on Jan.20, 2017.
The purchase was made on Dec.22, 2016, and up to yesterday I had no reason to worry yet since I have been receiving updates and my queries have been answered within a day or two (via email and their App).
However, yesterday I have been reading so much negative
feedback from various site and i'm worried that the same would happen to me.
Is there a way you could help, so they could ensure that they hold up their end of the deal and we do get sent valid tickets?
We've saved-up for quite a while to ba able to afford this event, and have flights and accommodations already. It would be such a disappointment to travel all the way for nothing.
Thank you, and Happy Holidays.

Review: My complaint with viagogo is multi-faceted and has led me to believe that they are an unethical business in many ways:

1. Misrepresentation in Advertising - in advertising their product, I thought I would have my purchase confirmed immediately and that the tickets I were to be purchasing were already secured and ready to be sent off. This was not the case as when I clicked purchase, I was sent an email saying that they "were waiting to confirm my purchase."

2. Misrepresentation in Customer Service - prior to making the purchase, I called to confirm the process that viagogo goes through given these were World Cup tickets and I would need names changed on the tickets for securing my visa. The customer service rep basically told me what I wanted to hear (that yes they would change the name), but it turns out that this is not the case - once I clicked purchase and found out that this was not the case, I immediately submitted an internal email to their customer service to cancel the purchase, which was logged while the purchase was "still waiting for confirmation."

3. Unethical Credit Charges - in response to my email on "cancelling the purchase," which was submitted before purchase was confirmed, viagogo decided to "confirm my purchase" instead of addressing that this purchase had been requested to be cancelled. The fact that they received a cancel purchase email PRIOR to confirming the order, but then decided to confirm the order is incredibly unethical!

4. Unethical Customer Service - once I noticed the "confirmed purchase" I immediately called customer service. They said they could not cancel the purchase and that I would have to just take the tickets and re-list them on their website. They then also said that they would talk with a manager to see what could be done and would email me back, I never received any response. I then called back the next day given the lack of response and this time, the individual (Manoj something) REFUSED TO TRANSFER ME TO CUSTOMER SERVICE. He said it is viagogo's rules that they do not transfer to customer service unless THEY feel it is necessary. After about 30 minutes of discourse on this, he still refused to transfer me and said I could either email their customer service or write a hand written note and send it to Switzerland - then hung up.

All of these have me thinking that viagogo is an unethical business which I will never work with again and I suggest no one else does either.Desired Settlement: A full refund of the charge and an apology note would be greatly appreciated.

Review: I purchased Tickets from the viagogo system to be in a specific area. I didn't receive the tickets that were purchased and they shipped me not only the wrong tickets but in a completely and utterly different area.

Order no: [redacted]

All images with proof can be found in my google drive here:

[redacted]Desired Settlement: I would like them to refund the difference and at this point since I've tried to solve this amicably through their own support with evidence and they continue to deny it I believe I'm owed an apology as well.

Review: I wanted to cancel the order in the minute I finalized it. I sent an email and they said they wouldnt cancel my order. The description of the tickets was incompleted and confused. I look for the seller information, to try to contact him, but there was non! Also the price was absurd compare to the tickets that were beein selled on the oficial site. I am from [redacted] and viagogo has a website all in portuguese but doesnt assist [redacted] costumers in our naive language, who doesent speaks english is screwed.Desired Settlement: I want to return the ticket that just arrived today, and I want my money back!

We ordered 4 tickets to a STEELEY DAN concert in Austin (order[redacted]) and was told that we would get an email with the downloadable tickets a few days before the concert. The EMAIL NEVER ARRIVED and Viagogo never responded to our concerns. There is no way to contact the company other that to us it's "contact us" link on their website.

Continued efforts to contact Viagogo have not resulted in satisfactory answers or a refund.

STAY AWAY FROM VIAGOGO for tickets !!!!