Victoria's Secret Direct, Inc.

We received your Revdex.com complaint #11818236regarding your Victoria’s Secret Order # ***. I appreciate the time you spent speaking with me today and would like to document our conversation I truly apologize for the delay in processing your refundAfter reviewing
your account, I see that we issued a partial refund in the amount of $to your Victoria’s Secret credit card account on November 3, I have issued an additional credit in the amount of $to your Victoria’s Secret credit card accountPlease allow to business days for processing and to billing cycles for the credits to appear on your monthly statement. ***, thank you for your continued interest in Victoria’s Secret. If there is anything else in which we can further assist, please email us at [email protected] or call us any time at ###-###-####Sincerely, Lee B.Senior Customer Care Specialist Victoria’s Secret Customer Relations Order # *** & ***

Dear *** We received your Revdex.com complaint #*** regarding the refund for your cancelled order #***. It is my pleasure to assist with your inquiry. I am truly sorry that the refund for the gift cards was not issued in a timely manner. A new
electronic gift card was issued on June for $399.45. This was sent to the email address that you have on file with Victoria’s Secret, and is different from the email that was included in your complaint. The electronic gift card could be in your inbox, junk mail, or deleted items folders If it has not yet been delivered to any of those inboxes, please feel free to contact me directly on ###-###-#### Tony, thank you for your continued interest in Victoria’s Secret. If there is anything else in which we can further assist, please email us at ***or call us any time at ###-###-####. Sincerely, Gloria H.***

Dear *** ***
We received your recent reply regarding Revdex.com Complaint #*** I apologize that you received an unexpected email from Victoria’s Secret
I have verified that your information has been removed from our mailing and email distribution lists. Catalogs, emails, and promotional materials are prepared in advance for distribution. It can take up to days for print mailings and days for email communications to stop completely
I would like to apologize in advance for any additional mailings that you may receive while the deletion process is completed. Please contact us again if any materials are received after days
Sincerely,
*** **
*** *** *** ***

Dear ***
We received the Revdex.com complaint ID *** regarding the order that you placed on July 17, 2015. The information has been forwarded to me for review. It is my pleasure to assist you with your inquiry
The Federal Express tracking
information indicates that an unsuccessful delivery attempt was made on July 22, and the package was delivered to your address on July at 7:p.m. It was signed for by ‘** ***.’ I hope that you are enjoying the new merchandise from this order
*** we want to serve each customer as courteously and responsibly as possible and I am truly sorry that this was not the case with your recent call to our Customer Care Center. I have personally shared your comments with the appropriate team in an attempt to prevent a recurrence of this unfortunate situation
I attempted to call you regarding your complaint on July 28. I left a message on the phone number that we had on file for you, and have not received a return call. I also called the phone number provided in your complaint; however, the voice mailbox was full and I was unable to leave a message for you
Thank you for your continued interest in Victoria’s Secret. If there is anything else we can assist you with, please email us at *** *** or call us any time at ###-###-####
Gloria H
*** *** *** ***
Victoria’s Secret Customer Relations

Thank you for taking the time to make us aware of the unwanted emails you have continued to receiveYour Revdex.com complaint has been forwarded to my attention so I may personally address your concerns I am truly sorry for the frustration this has caused youI have been unable
to locate your email address in our systemSince the deletion request was successful in our system, I have reached out to our Marketing Team for additional assistance It is possible for the email address to be deleted in our system but still be on the actual mailing list since this is manually updatedI am working to find out if this is what happened with your email addressOnce our Marketing Team is able to locate the source causing you to continue to receive emails, I assure they will remove it from our system by permanently delete itI appreciate your continued patience as we work to resolve this Please understand this may take up to days to be fully completed and the emails completely stoppedIf you continue to receive emails after days, please call me directly at ###-###-####Should there be any issues resolving this, or if we need additional information, I will reach out to you at the phone number you provided Jillian, thank you, again, for taking the time to let us know of your experienceIf there is anything further I can do, please do not hesitate to contact me directlySincerely yours, Kelly L***Senior Customer Care SpecialistVictoria’s Secret Digital

I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me
Regards, *** ***

Dear ***
Your complaint to the Revdex.com has been forwarded to me for review.
A refund of $for order number *** has been processed to the Visa account that was used for the original order. The credit will post in 3-business days.
Thank you, ***, for your interest in Victoria’s Secret Direct
Sincerely,
*** **
*** *** *** ***
Victoria’s Secret Customer Relations

I’ve already contacted Eve (see attached image) and I don’t appreciate being called a liar

As I mentioned when we talked, I spoke with multiple sale reps and was told that they did in fact have the promotional itemsMy frustrations came after wasting my time for something that your employees knew wasn't there and still told my otherwiseI am very upset with the fact that you as a company is trying to give me the customer as little as possible for your wrong doingI did purchase something with the gift certificate but I still spend money and got half of the retail value of your promotion.
Regards,
*** ***

Thank you for taking the time to make us aware of the difficulties you experienced with your recent order and our Customer Care teamI am sorry I was unable to speak with you by phone, and I hope you were able to receive my voicemail Please accept my most sincere apologies for not only
receiving the incorrect order, but the experience you had when speaking with a Customer Care AssociateI can only imagine the frustration this has caused youI have personally forwarded your feedback to the appropriate Supervisor so this may become a coaching opportunity for this associateMy only focus now is to make this situation right for you I have processed a claim for order #***, so you may receive a refund as you requested in your complaintA refund of $is being issued to your Visa account today and it may take your bank to business days to post it to your accountYour reference number for this refund is #*** As an invitation to shop with us again, I have sent you a $Victoria’s Secret gift cardThis card will arrive to your within to business days and does not expireThis gift card may be redeemed in any Victoria’s Secret Store nationwide, online or by phone***, it is my hope that you will grant us another opportunity to show you that providing a world-class customer experience is our primary goal If you have any further questions or concerns about this order, please do not hesitate to contact me directly at ###-###-####Sincerely yours, Kelly L***Senior Customer Care SpecialistVictoria’s Secret Direct Order # ***

I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to meI found the gift cards and made an order this morningThank you

We received your Revdex.com Complaint #*** regarding your attempt to cancel order #***I regret that my attempts to reach you by phone have been unsuccessfulI am very sorry that you were unable to get in touch with a Customer Care Specialist about your orderAs soon
as we received credit card authorization for your order, our Distribution Center quickly prepared your packagefor timely arrivalI apologize that we were unable to cancel it We shipped your package via United States Postal Service (USPS)You should have it no later than the end of the day on December 1, I have processed a refund for $to your Victoria’s Secret account on November 26, Please allow to business days for processing and to billing cycles for the credit to appear on your monthly statementThe confirmation number for your refund is ***I kindly ask that you please keep or dispose of the merchandise, as I do not want to inconvenience you with returning itPlease understand that I am asking you to keep the item in response to the situation you have encounteredLindsay, thank you for your continued interest in Victoria’s Secret. If there is anything else in which we can further assist, please email us at *** or call us any time at ###-###-#### Sincerely, Lee BSenior Customer Care Specialist Victoria’s Secret Customer Relations Order # *** & ***

Replied too late and passed them down since I didn't think I could have gotten a refund returning themThey didn't have tags on anymore or anything nor the strip it had on.
Regards,
*** ***

We received your Revdex.com complaint #*** regarding your Victoria’s Secret Order #***. I am happy to assist with your inquiry In your complaint, you indicated that you placed an order on October 7, for $using a Visa Gift Card. Your bank
informed you that Victoria’s Secret received payment for this amount. The order has not shipped because our records show that neither authorization, nor payment, have been received by Victoria’s Secret We attempted to receive authorization on the Visa on October 7, 8, and I apologize for any inconvenience that you have experienced due to this situation. Please submit documentation from your bank showing that we received payment. You may fax that to ###-###-####, Attention: Correspondence, Revdex.com complaint #*** ***, thank you for your continued interest in Victoria’s Secret. If there is anything else in which we can further assist, please email us at [email protected] or call us any time at ###-###-#### Sincerely, Gloria HSenior Customer Care Specialist Victoria’s Secret Customer Relations Order #***

Hello,At the time the order was placed I did qualify for the $Customer Card with a $purchase you can add up to promotions which you can apply when you check out as for the packing my PINK order the bottles were NOT SEALED there was not sufficient packing to make sure that something like this didn't happen.The pair of leggins were marked L but the tag attached said M at this point I was so frustrated that I returned the all the items I would have kept the other leggins exchanged the wrong size pair..(.which at the time were SOLD OUT!!)! and the sweatshirt had my order not been so SADLY PACKED!! I spoke to Charmaine in Chat she was Extremely RUDE!! Shopping your Thanksgiving sale on-line was a disaster your shipping department does a Horrible Job!! packing items and when something does happen you write if off to UPS or USPS so that they take the loss.I have returned all my purchases the lack of customer service is apparent when you have people like Charmaine working for you I do not plan on buying anything from you anymore and from the look of the complaints from Revdex.com.Consumers Affairs, and Facebook it won't be long until you have lost more customersI would appreciate you removing from your data base I will no longer be shopping Victoria Secret

November 29, 2017*** ***
*** *** ***
*** *** *** ** *** Re: Revdex.com Complaint # *** Hello ***, Thank you for taking the time to make us aware of your concerns regarding your recent orderI appreciate the time you spent speaking with me today and
would like to document our conversation. I am truly very sorry the free tote wasn’t included with your orderI can certainly understand your disappointmentThis offer was very popular and due to the large response, we have depleted our stock of the itemI regret that I am unable to send the toteTo invite you to shop with us again, I am sending you a $eGift cardYou should receive this eGift card in your email within business daysIt can be used on your next online, catalogue, or U.Sstore purchase. ***, if there is anything else in which we can further assist, please email us at*** or call us any time at ###-###-####Sincerely yours, Lee BSenior Customer Care SpecialistVictoria’s Secret Order # ***
***

Hello ***, Thank you for your reply to our responseI apologize that I didn’t fully address your concerns in my previous responseI am sending you a $eGift card to replace the $offer that was placed on your cancelled ordersYou should receive this eGift card in your email within to business daysIt can be used on your next online, catalogue, or U.Sstore purchase. My records indicate the offer for free Shipping and Handling with a bra purchase is valid until December 31, The offer excludes clearances bra, prior purchases and purchases with other bra offersIf you would like to reinstate your orders for the Player Sport Bra, item #370-please contact me by phone at ###-###-#### and I will be happy to apply the pricing from your cancelled orders***, I hope we have been able to resolve your concernsIf you have additional questions, please call or email us at any time at ###-###-####Sincerely yours, Lee BSenior Customer Care SpecialistVictoria’s Secret Order # ***, ***, *** and ***

I reviewed the response made by the business in reference to complaint ID *** and find the resolution is satisfactory to me
Regards, *** **

Dear *** We received your Revdex.com complaint #*** regarding your recent order #*** for a top and yoga pants. It is my pleasure to assist with your inquiry I understand the disappointment you experienced when this order did not arrive as
expected. It is unfortunate that the top was out of stock at the time we replaced the order for the pants We want to serve each customer as courteously and responsibly as possible and I am truly sorry that this was not the case with your recent contacts with us Please accept our apology for the issues with these orders. I checked our inventory and the top is currently available. I have placed an order to send the top to you at no charge. The order number is ***, and it will arrive on October 19. You will receive a shipping confirmation by email with tracking information ***, I would like to thank you for bringing this to our attention, and for your continued interest in Victoria’s Secret. If there is anything else in which we can further assist, please email us at *** or call us any time at ###-###-#### Sincerely, Gloria H

Thank you for taking the time to speak with me this afternoon in regards to your recent order. It was a pleasure to be able to resolve your concernsI just wanted to take a moment to recap our conversation, for both your records and the Revdex.com I have replaced your
order and honored the sale price of the pajamas, along with the free slipper and free shipping promotionsYour order total will still be $and your new order number is *** Please keep in mind that your initial order confirmation email may not show the correct pricing as this required us to put the order in and then take it through a special process to adjust the pricingYou should receive a second email with the updated and correct totalYou may also view your order online at www.VictoriasSecret.com by signing into your account Don’t forget to add us to your Yahoo contact list to ensure that you receive all of our service emailsAshley, I truly hope your teenagers love their new pajamas and slippers! If you have any further questions or concerns about this order, please do not hesitate to contact me directly at ###-###-####Sincerely yours,