Victoria's Secret Direct, Inc.

Hello ***, Thank you for taking the time to contact us about your recent online order. I appreciate the time you spent speaking with me today and would like to document our conversationI am truly sorry, but our manufacturer was unable to provide us with the merchandise necessary
to fulfill the backorder requests of our customersWe are just as disappointed as our customers when we realize that we are unable to provide them with their requested selectionsPer our discussion, a new order was placed to apply the Sport Bundle promotional pricing on the Sport Tight, item #372729-929-M.RYour order total is $Your package is expected by March 16, We will send you a shipping confirmation email with all the details once the package is on the way. ***, I hope I have been able to resolve your concernsIf you have additional questions, please call or email us at any time at Sincerely yours, Lee BSenior Customer Care SpecialistVictoria’s Secret Order #***

Thank you for taking the time to contact us about your cancelled ordersYour Revdex.com complaint has been forwarded to my attention so I may personally address your concerns. I understand your desire to apply the $off a purchase off your ordersI apologize for any confusion
caused by this matterAfter reviewing your account I see the offer was applied to order # *** on January 28, According to the offer details, the offer is valid on qualifying in-stock items totaling more than $When prompted, enter PINThe discount will be applied after the offer code & PIN have been applied; one-time use onlyValid through 11:59pm PT on February 4, Excludes clearance (items with prices ending in $.99), gift cards, gift wrap and kits, shipping & handling and taxes do not qualify toward offer eligibilityOffer subject to adjustment due to returns, cancellations and exchangesExcludes previous purchases and store purchasesNot valid with any other offers that provide discounts on your entire orderFor orders outside the US, additional taxes and duties may applyOffer may not be valid on orders shipping to certain international countriesOffer may be modified or discontinued at any time without noticeWe are unable to apply the offer to multiple orders***, I hope we have been able to resolve your concernsIf you have additional questions, please call or email us at any time at Sincerely yours, Lee BSenior Customer Care SpecialistVictoria’s Secret Case # ***

This is the worst customer service I have ever receivedNo apologyNo compensation*** you are not fit to be I customer serviceRefusing customers to have issues escalatedHanging up on customersNo apologyI will have you know, if anything goes wrong with my health or the health of people in my home because of this situation, I will take Victoria Secret to courtThe resolution is not enoughI should have received a refund and a replacement or a gift card as compensationI will have you know that the media will still do the story on this and I will forward you a link.
Regards,
*** ***

December 9, 2017 *** ***
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*** *** ** ***
*** *** *** * ***
*Hello ***, Thank you for taking the time to make us aware of your concerns regarding your backordered merchandiseI appreciate the time you spent
speaking with me today and would like to document our conversationI truly apologize that you did not receive your backordered items in time for the bridal shower you were attendingOur manufacturer gives us the estimated shipping dateWe expect our suppliers to meet delivery schedules; however, sometimes there are unavoidable delaysI am so sorry that this happenedWe will ship items as soon as we get them in stockI see the V-back Sleepshirt, item # ***-Cwas shipped *** *** *** *** ***Tracking information obtained from *** indicates that your order *** was delivered on December 5, I understand that you did not receive this packageI have issued a credit to your Victoria’s Secret credit card account for this orderI also see that the Keyhole back Sleepshirt, item # ***-66T-XL was shipped via *** on December 2, 2017, order #***The package is expected to arrive by December 13, I regret that we were unable to cancel the order when you contacted our Customer Care TeamI have issued a credit to your Victoria’s Secret credit card for the orderI kindly ask that you please keep or dispose of the Sleepshirt, as I do not want to inconvenience you with returning itPlease allow to business days for processing and to billing cycles for the credits to appear on your monthly statementAs you requested, we have canceled your backorder for the Keyhole back Sleepshirt item # ***-***-XLPlease be assured you were not charged for this item Joni, if there is anything else in which we can further assist, please email us at*** or call us any time at ###-###-####Sincerely yours, Lee BSenior Customer Care SpecialistVictoria’s Secret Order # ***, *** and *** *** *** ***

Dear ***,
We received your Revdex.com complaint #***. I understand your concern regarding receiving Victoria’s Secret coupons in the name of *** *** *** It is my pleasure to assist with your inquiry
I have personally removed
your name from our mailing list It may take up to days for you to stop receiving our coupons as they are preprinted We appreciate your patience as this change is being implemented***, I apologize for any inconvenience that you may have experienced. If for any reason, you receive a coupon from us after days addressed to any variation of this name or address, please contact us at ###-###-#### or email us at ***
Sincerely,
*** **
*** *** *** ***
Victoria’s Secret Customer Relations

We received your Revdex.com complaint # *** regarding your Victoria’s Secret Order #***. I am so sorry that you did not receive your package and for the delay in processing your refundIt is always our intention to enhance the occasion, not create an unpleasant
situationI truly appreciate your patience while we work to resolve this matterI have issued a refund in the amount of $and $to your Victoria’s Secret Credit Card account, for the order you did not receivePlease allow to days for the credit to process and to billing cycles for the credit to appear on your credit card statement.To invite you to shop with us again, I am sending you a complimentary $eGift cardYou should receive this eGift card in your email within to business daysIt can be used on your next online, catalogue, or U.Sstore purchase.***, thank you for your continued interest in Victoria’s Secret. If there is anything else in which we can further assist, please email us at [email protected] or call us any time at 1-800-888-Sincerely,

I rec your letterThey say they will remove this name from my address *** *** she dont live here I dont know her she gave a wrong address never live here.Thank

Dear ***,
Your RevDex.com case number *** has been forwarded to me for reviewI would like to document the actions taken to
resolve the issue that you experienced with your recent order
I truly apologize
that you were not able to receive the travel
case and tote that were free gifts
with your purchase. Our promotions for gifts with purchase are always extremely popular with our
customers. Occasionally, when we pack a
customer’s order, we find that a miscount in inventory has caused our computer
system to indicate that an item is available when it has actually sold
out. Unforeseen delays in order
authorization can also result in depletion of an item prior to packing
On Tuesday, March you spoke
with one of our associates named Steffanie.
As a token of apology and appreciation, she is sending a tote bag from
our PINK collection to you at no charge.
You should receive it by March 11.
An electronic gift card in the amount of $was also sent to your email
address. The gift card has no expiration
date and can be used for online purchases or printed for use in our stores
***, I appreciate you bringing this
matter to our attention. Thank you for your continued interest in Victoria’s Secret. If there is anything else in which we can
further assist, please email us at ***or call us any time at ###-###-####
Sincerely,
Gloria
H

I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me
I appreciate the quick follow through and resolutionI have contacted the company several times and was dismayed that it had not been resolvedI would not have gone this route, if it had been taken care of earlyThanks so much!
Regards, *** ***

We received your Revdex.com complaint #*** regarding your recent orderI completely understand your concern for the merchandise you did not receiveMy records indicate that you contacted us on August 7, 2017, to inform us that you did not receive your package as it had been
stolen During the contact we explained that we would require a copy of a police report prior to refunding or replacing your packageI see that you contacted us again on August 8, At that time, we processed a replacement package, and it will arrive by August 15, under order #***I regret the Body by Victoria Lace PuBra in Pink Ivory Lace is no longer available and could not be replacedA credit for $was issued to your Visa account on August 9, Please allow to business days for processing and to billing cycles for the credit to appear on your monthly statementsThere is no charge for this new shipmentTo see the replacement order online and track your package, please click here:https://www.victoriassecret.com/account/orderstatusI am truly sorry that you did not have a pleasant experience with our Customer Care teamI really appreciate you bringing your experience to our attentionI have personally shared your comments with our leadership team.***, if there is anything else in which we can further assist, please email us at [email protected] or call us any time at 1-888-568-Order # *** and *** Sincerely, Lee B.Senior Customer Care Specialist

they are still refusing to remove my personal information from their database At this point I will continue through legal means
Regards,
*** ***

You know God works everything outAnd justice will be meted outYou wouldn't believe itI just received my package with my stuff through working with USPS to try to retrieve my packageYou know what I found when I opened my package? A DEAD RATA DEAD RATA DEAD RATWith rat droppingsI called USPSThey are saying that they are not responsible for what is inside of the package just the deliverySo they asked me to call Victoria SecretI would have called them right away and have this dealt with privately and out of the public eyeBut because they have taken no responsibility for what has happened before with sending me somebody else's stuff, the *** persons stuff I want everyone to know about my experienceImagine a company selling INTIMATE apparel! And has an infestation of rodents in their warehouseSo imagine all potential customers that rats urinate and pass stool on your underwearThis is something that people needs to knowIt needs to be brought to the attention of all potential customersSo now, not only will I never shop here, I want my money backAll of itShame on this companyAnd *** you are very unprofessional, hanging up on customersSo now you know itPass it on
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I reviewed the response made by the business in reference to complaint ID 11956423, and find the resolution is satisfactory to me
Regards,
*** ***

Hello ***, Thank you for taking the time to contact us about the $Birthday RewardYour Revdex.com complaint has been forwarded to my attention so I may personally address your concernsI understand your desire to apply the $Birthday Reward to your orderI apologize for
any frustration caused by this matterAccording to the details on the back of the card, the offer may only be combined with Angel Rewards and is not valid with any other offerAfter reviewing your order, I see that a $Reward was applied to the order which is not compatible with the Birthday RewardI regret that we are unable to apply this offer to your order***, I hope I have been able to resolve your concernsIf you have additional questions, please call or email us at any timeSincerely yours, Lee B.Senior Customer Care SpecialistVictoria’s Secret Order # ***