Dear Eric, Your Revdex.com complaint # [redacted] has been forwarded to me for review I understand your concern about the pants and top that ripped after the first washing It is my pleasure to assist with your inquiry, and I would like to confirm the information I provided by voicemail It is always our goal to provide our customers with quality merchandise at a good valueNot meeting this goal is disappointing not only to you, but to us as well We assure you that your specific comments regarding your PINK pants and top have been noted Improving our quality and our quality control procedures are always top priorities with usVictoria's Secret invites you to return or exchange any merchandise that does not meet your expectations To make the return and exchange process as seamless as possible, we provide several different options I invite you to return or exchange your merchandise via mail Or to expedite your exchange process, you may call our Customer Service department at ###-###-#### and we will be happy to assist you in placing a phone exchangeWe also now offer the opportunity to drop your return/exchange off at your local store The service includes free return shipping and provides a tracking number so you can monitor the progress of your package Please note that stores are unable to process your return without an invoice As I mentioned in my voicemail, I have processed a $credit to the Angel Credit Card account used for the order It will post in approximately – business days Eric, thank you for your continued interest in Victoria’s Secret If there is anything else in which we can further assist, please email us at [redacted] or call us any time at ###-###-#### Sincerely, Gloria H [redacted]
Thank you for taking the time to contact us in regards to your most recent ordersYour Revdex.com complaint has been forwarded to my attention so I may personally address your concerns I am truly sorry for any frustration this has causedUpon further review of your account, I see we have filed many claims in the past for packages you stated have not arrivedWe have already contacted the carriers regarding the orders in your complaint and have received confirmation that the orders were delivered to your addressAt this time, we need additional information from you before we can proceed further Please contact Eve in our Special Handling department at ###-###-#### at your earliest convenience [redacted] , we look forward to speaking with you soonThank you for choosing Victoria’s SecretSincerely yours, Kelly L [redacted] Senior Customer Care Specialist Victoria’s Secret Digital Customer # [redacted]
Your Better Business Bureau case number [redacted] has been forwarded to me for reviewI wanted to confirm the voicemail that I left for you today I sincerely apologize for your experience when you visited our Easton store to return the PINK fragrance mists without identification Victoria's Secret uses the customer's ID as a part of our returns management programElectronically capturing data is faster, more accurate, and more secure than manual entry Providing your ID allows us to quickly and efficiently process your return; we are part of a growing number of [redacted] ers who use this process to manage the return/exchange process Your privacy and security are of utmost importance to usNone of the information is sold or sharedInformation from your ID is collected solely for the purpose of return authorizationsYour data is kept in a highly secure environment that meets or exceeds all local, state, and federal guidelines for data retention A very limited amount of information is entered and encryptedEntering customer information allows us to better manage returns and exchanges, effectively manage costs, and then pass the savings on to our customersIt also ensures that we consistently and fairly apply the same return policy to all customers Returns and exchanges are managed by a third-party company, The [redacted] To obtain a free copy of your return history, or to learn more about their services, you may contact The [redacted] at 1-800-652-2331, or visit their website at www[redacted] .com I hope this information addresses your concerns about our ID policyI want to let you know that we appreciate your comments and take them seriouslyWe value your opinion, and your voice has been heard To see more about our return policy, please visit our searchable Online Help page at https://customerservice.victoriassecret.com/app/answers/list/p/215, As an invitation to continue to shop with Victoria’s Secret, I am sending you a $Gift Card It will arrive in - business days and will have no expiration dateThe card can be used for store, online, or phone purchases [redacted] , thank you for your continued interest in Victoria’s SecretIf there is anything else in which we can further assist, please email us at [email protected] or call us any time at 1-855-866-
I received the Victoria Secret gift card todayThank you for your helpHonestly, they have been the most impossible, uncooperative, company I have ever encounteredI truly appreciate your efforts in helping resolve this complaint.Sincerely, [redacted]
the company does not need any further information that they are claiming they need and the packages were NOT delivered to my home, how can you confirm that they were delivered if no one signed for them? The company is lying
Dear [redacted] We received your Revdex.com complaint # [redacted] regarding your recent order # [redacted] for a top and yoga pants It is my pleasure to assist with your inquiry I understand the disappointment you experienced when this order did not arrive as expected It is unfortunate that the top was out of stock at the time we replaced the order for the pants We want to serve each customer as courteously and responsibly as possible and I am truly sorry that this was not the case with your recent contacts with us Please accept our apology for the issues with these orders I checked our inventory and the top is currently available I have placed an order to send the top to you at no charge The order number is [redacted] , and it will arrive on October You will receive a shipping confirmation by email with tracking information [redacted] , I would like to thank you for bringing this to our attention, and for your continued interest in Victoria’s Secret If there is anything else in which we can further assist, please email us at *** or call us any time at ###-###-#### Sincerely, Gloria H
Hello [redacted] ,I wanted to recap our oncersation this morning and include a copy of the email I sent to you for the Revdex.com recordsYou stated your return amount was still not correct and you were due a difference of $I offered to issue you a refund to your Angel Card for $to reslove your concerns and close this caseYou accepted this resolution and I have processed your credit, which will post to your account in to business daysOnce this credit has posted you will have received a total of $for your return, which you confirmed you felt was the right amountVictoria's Secret considers this case to be fully resolved and the matter closedPlease understand that we will be unable to issue any further refunds for this orderBelow is copy of the email you requested I send to you after our conversation."Hello [redacted] ,Per our conversation this morning, I have issued an additional credit of $to your Angel Card accountPlease allow to business days for this credit to post to your account and to billing cycles for the credit to appear on your monthly statementThis credit of $will bring the total you have been refunded for this return to $At this time, Victoria’s Secret considers this matter to be closed and we will be unable to issue any further credits for this return [redacted] , be sure to tune into CBS on Monday, December at 10pm EST to watch the Victoria’s Secret Paris Fashion Show, you won’t want to miss it! We wish you an Eau So Perfect holiday season!Order # [redacted] " Thank you, again for taking the time to speak with me this mornging Happy Holidays! Kelly L [redacted]
We received your Revdex.com complaint # [redacted] regarding the return of your recent order, # [redacted] It is disappointing to hear that the merchandise purchased did not meet your expectations I am glad to assist with your inquiry As stated in your complaint, your Discover card was credited for $on September 9, 2016, which represented only two of the eleven items that you returned to our store I understand your concern about this refund We strive for accuracy and excellent customer service in every contact that we have with our customers I apologize that this was not the case with your recent return I have entered a refund for the remaining items, and the reference order number is [redacted] The credit of $will post in – business days to your Discover account [redacted] , I would like to thank you for bringing this to our attention, and for your continued interest in Victoria’s Secret If there is anything else in which we can further assist, please email us at [email protected] or call us any time at ###-###-#### Sincerely, Gloria HSenior Customer Care Specialist Victoria’s Secret Customer Relations Order # [redacted]
Dear ***, We received your Revdex.com complaint # [redacted] I understand your concern regarding receiving Victoria’s Secret coupons in the name of [redacted] It is my pleasure to assist with your inquiry I have personally removed your name from our mailing list It may take up to days for you to stop receiving our coupons as they are preprinted We appreciate your patience as this change is being implemented***, I apologize for any inconvenience that you may have experienced If for any reason, you receive a coupon from us after days addressed to any variation of this name or address, please contact us at ###-###-#### or email us at [redacted] Sincerely, [redacted] Victoria’s Secret Customer Relations
Dear [redacted] , Your complaint to the Revdex.com has been forwarded to me for review I understand your concern regarding not receiving the free gifts with purchase when making a purchase at the Victoria’s Secret Store in [redacted] It is my pleasure to assist you with your inquiry I appreciate your effort to check on the availability of the tote and towel prior to making a purchase All of our promotions for gifts with purchases are good while supplies last These offers are always extremely popular with our customers and I apologize that the supply was depleted by the time you paid for your merchandise I see that you spoke to one of our Customer Relations representatives on May 29, and a $Electronic Gift Card was issued as an apology I hope that you enjoyed shopping with the gift card call us any time at ###-###-#### Sincerely, [redacted] [redacted]
Dear [redacted] Your Better Business Bureau case number [redacted] has been forwarded to me for reviewI am happy to assist with your inquiry I understand your concern about not receiving a sale price adjustment for the pajamas that you purchased on November and November I assure you that I have shared your feedback about the verbiage for sale price adjustments that is found on our website At L Brands we believe that feedback is a gift and we appreciate you taking the time to provide your comments As requested, credit of $has been issued to your Angel accountYou will see credits posted in the amounts of $36.38, $18.23, and $in approximately 3- business days ***, thank you for your continued interest in Victoria’s SecretIf there is anything else in which we can further assist, please email us at [redacted] or call us any time at ###-###-#### Sincerely, Gloria H [redacted]
Thank you for taking the time to contact us about your cancelled ordersYour Revdex.com complaint has been forwarded to my attention so I may personally address your concerns I understand your desire to apply the $off a purchase off your ordersI apologize for any confusion caused by this matterAfter reviewing your account I see the offer was applied to order # [redacted] on January 28, According to the offer details, the offer is valid on qualifying in-stock items totaling more than $When prompted, enter PINThe discount will be applied after the offer code & PIN have been applied; one-time use onlyValid through 11:59pm PT on February 4, Excludes clearance (items with prices ending in $.99), gift cards, gift wrap and kits, shipping & handling and taxes do not qualify toward offer eligibilityOffer subject to adjustment due to returns, cancellations and exchangesExcludes previous purchases and store purchasesNot valid with any other offers that provide discounts on your entire orderFor orders outside the US, additional taxes and duties may applyOffer may not be valid on orders shipping to certain international countriesOffer may be modified or discontinued at any time without noticeWe are unable to apply the offer to multiple orders [redacted] , I hope we have been able to resolve your concernsIf you have additional questions, please call or email us at any time at Sincerely yours, Lee BSenior Customer Care SpecialistVictoria’s Secret Case # [redacted]
I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to me Regards, [redacted] ***
I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to meKelly L [redacted] , a Senior Customer Care Specialist, went well above and beyond to address this complaint immediately and did not hesitate to provide the best customer service that I have ever received This business will flourish if they can get everyone on Kelly's customer commitment level! Regards, [redacted]
You know God works everything outAnd justice will be meted outYou wouldn't believe itI just received my package with my stuff through working with USPS to try to retrieve my packageYou know what I found when I opened my package? A DEAD RATA DEAD RATA DEAD RATWith rat droppingsI called USPSThey are saying that they are not responsible for what is inside of the package just the deliverySo they asked me to call Victoria SecretI would have called them right away and have this dealt with privately and out of the public eyeBut because they have taken no responsibility for what has happened before with sending me somebody else's stuff, the [redacted] persons stuff I want everyone to know about my experienceImagine a company selling INTIMATE apparel! And has an infestation of rodents in their warehouseSo imagine all potential customers that rats urinate and pass stool on your underwearThis is something that people needs to knowIt needs to be brought to the attention of all potential customersSo now, not only will I never shop here, I want my money backAll of itShame on this companyAnd [redacted] you are very unprofessional, hanging up on customersSo now you know itPass it on Regards, [redacted] ***
December 9, [redacted] *Hello ***, Thank you for taking the time to make us aware of your concerns regarding your backordered merchandiseI appreciate the time you spent speaking with me today and would like to document our conversationI truly apologize that you did not receive your backordered items in time for the bridal shower you were attendingOur manufacturer gives us the estimated shipping dateWe expect our suppliers to meet delivery schedules; however, sometimes there are unavoidable delaysI am so sorry that this happenedWe will ship items as soon as we get them in stockI see the V-back Sleepshirt, item # [redacted] -Cwas shipped [redacted] Tracking information obtained from [redacted] indicates that your order [redacted] was delivered on December 5, I understand that you did not receive this packageI have issued a credit to your Victoria’s Secret credit card account for this orderI also see that the Keyhole back Sleepshirt, item # [redacted] -66T-XL was shipped via [redacted] on December 2, 2017, order # [redacted] The package is expected to arrive by December 13, I regret that we were unable to cancel the order when you contacted our Customer Care TeamI have issued a credit to your Victoria’s Secret credit card for the orderI kindly ask that you please keep or dispose of the Sleepshirt, as I do not want to inconvenience you with returning itPlease allow to business days for processing and to billing cycles for the credits to appear on your monthly statementAs you requested, we have canceled your backorder for the Keyhole back Sleepshirt item # [redacted] -***-XLPlease be assured you were not charged for this item Joni, if there is anything else in which we can further assist, please email us at [redacted] or call us any time at ###-###-####Sincerely yours, Lee BSenior Customer Care SpecialistVictoria’s Secret Order # [redacted] , [redacted] and [redacted] [redacted]
We received your Revdex.com complaint #11818236regarding your Victoria’s Secret Order # [redacted] I appreciate the time you spent speaking with me today and would like to document our conversation I truly apologize for the delay in processing your refundAfter reviewing your account, I see that we issued a partial refund in the amount of $to your Victoria’s Secret credit card account on November 3, I have issued an additional credit in the amount of $to your Victoria’s Secret credit card accountPlease allow to business days for processing and to billing cycles for the credits to appear on your monthly statement [redacted] , thank you for your continued interest in Victoria’s Secret If there is anything else in which we can further assist, please email us at [email protected] or call us any time at ###-###-####Sincerely, Lee B.Senior Customer Care Specialist Victoria’s Secret Customer Relations Order # [redacted] & [redacted]
November 29, [redacted] Re: Revdex.com Complaint # [redacted] Hello [redacted] , Thank you for taking the time to make us aware of your concerns regarding your recent orderI appreciate the time you spent speaking with me today and would like to document our conversationI am truly very sorry the free tote wasn’t included with your orderI can certainly understand your disappointmentThis offer was very popular and due to the large response, we have depleted our stock of the itemI regret that I am unable to send the toteTo invite you to shop with us again, I am sending you a $eGift cardYou should receive this eGift card in your email within business daysIt can be used on your next online, catalogue, or U.Sstore purchase [redacted] , if there is anything else in which we can further assist, please email us at [redacted] or call us any time at ###-###-####Sincerely yours, Lee BSenior Customer Care SpecialistVictoria’s Secret Order # [redacted] [redacted]
Hello ***, Thank you for taking the time to contact us about the $Birthday RewardYour Revdex.com complaint has been forwarded to my attention so I may personally address your concernsI understand your desire to apply the $Birthday Reward to your orderI apologize for any frustration caused by this matterAccording to the details on the back of the card, the offer may only be combined with Angel Rewards and is not valid with any other offerAfter reviewing your order, I see that a $Reward was applied to the order which is not compatible with the Birthday RewardI regret that we are unable to apply this offer to your order***, I hope I have been able to resolve your concernsIf you have additional questions, please call or email us at any timeSincerely yours, Lee B.Senior Customer Care SpecialistVictoria’s Secret Order # [redacted]
Dear Eric, Your Revdex.com complaint # [redacted] has been forwarded to me for review I understand your concern about the pants and top that ripped after the first washing It is my pleasure to assist with your inquiry, and I would like to confirm the information I provided by voicemail It is always our goal to provide our customers with quality merchandise at a good valueNot meeting this goal is disappointing not only to you, but to us as well We assure you that your specific comments regarding your PINK pants and top have been noted Improving our quality and our quality control procedures are always top priorities with usVictoria's Secret invites you to return or exchange any merchandise that does not meet your expectations To make the return and exchange process as seamless as possible, we provide several different options I invite you to return or exchange your merchandise via mail Or to expedite your exchange process, you may call our Customer Service department at ###-###-#### and we will be happy to assist you in placing a phone exchangeWe also now offer the opportunity to drop your return/exchange off at your local store The service includes free return shipping and provides a tracking number so you can monitor the progress of your package Please note that stores are unable to process your return without an invoice As I mentioned in my voicemail, I have processed a $credit to the Angel Credit Card account used for the order It will post in approximately – business days Eric, thank you for your continued interest in Victoria’s Secret If there is anything else in which we can further assist, please email us at [redacted] or call us any time at ###-###-#### Sincerely, Gloria H [redacted]
Thank you for taking the time to contact us in regards to your most recent ordersYour Revdex.com complaint has been forwarded to my attention so I may personally address your concerns I am truly sorry for any frustration this has causedUpon further review of your account, I see we have filed many claims in the past for packages you stated have not arrivedWe have already contacted the carriers regarding the orders in your complaint and have received confirmation that the orders were delivered to your addressAt this time, we need additional information from you before we can proceed further Please contact Eve in our Special Handling department at ###-###-#### at your earliest convenience [redacted] , we look forward to speaking with you soonThank you for choosing Victoria’s SecretSincerely yours, Kelly L [redacted] Senior Customer Care Specialist Victoria’s Secret Digital Customer # [redacted]
Your Better Business Bureau case number [redacted] has been forwarded to me for reviewI wanted to confirm the voicemail that I left for you today I sincerely apologize for your experience when you visited our Easton store to return the PINK fragrance mists without identification Victoria's Secret uses the customer's ID as a part of our returns management programElectronically capturing data is faster, more accurate, and more secure than manual entry Providing your ID allows us to quickly and efficiently process your return; we are part of a growing number of [redacted] ers who use this process to manage the return/exchange process Your privacy and security are of utmost importance to usNone of the information is sold or sharedInformation from your ID is collected solely for the purpose of return authorizationsYour data is kept in a highly secure environment that meets or exceeds all local, state, and federal guidelines for data retention A very limited amount of information is entered and encryptedEntering customer information allows us to better manage returns and exchanges, effectively manage costs, and then pass the savings on to our customersIt also ensures that we consistently and fairly apply the same return policy to all customers Returns and exchanges are managed by a third-party company, The [redacted] To obtain a free copy of your return history, or to learn more about their services, you may contact The [redacted] at 1-800-652-2331, or visit their website at www[redacted] .com I hope this information addresses your concerns about our ID policyI want to let you know that we appreciate your comments and take them seriouslyWe value your opinion, and your voice has been heard To see more about our return policy, please visit our searchable Online Help page at https://customerservice.victoriassecret.com/app/answers/list/p/215, As an invitation to continue to shop with Victoria’s Secret, I am sending you a $Gift Card It will arrive in - business days and will have no expiration dateThe card can be used for store, online, or phone purchases [redacted] , thank you for your continued interest in Victoria’s SecretIf there is anything else in which we can further assist, please email us at [email protected] or call us any time at 1-855-866-
I received the Victoria Secret gift card todayThank you for your helpHonestly, they have been the most impossible, uncooperative, company I have ever encounteredI truly appreciate your efforts in helping resolve this complaint.Sincerely, [redacted]
the company does not need any further information that they are claiming they need and the packages were NOT delivered to my home, how can you confirm that they were delivered if no one signed for them? The company is lying
Dear [redacted] We received your Revdex.com complaint # [redacted] regarding your recent order # [redacted] for a top and yoga pants It is my pleasure to assist with your inquiry I understand the disappointment you experienced when this order did not arrive as expected It is unfortunate that the top was out of stock at the time we replaced the order for the pants We want to serve each customer as courteously and responsibly as possible and I am truly sorry that this was not the case with your recent contacts with us Please accept our apology for the issues with these orders I checked our inventory and the top is currently available I have placed an order to send the top to you at no charge The order number is [redacted] , and it will arrive on October You will receive a shipping confirmation by email with tracking information [redacted] , I would like to thank you for bringing this to our attention, and for your continued interest in Victoria’s Secret If there is anything else in which we can further assist, please email us at *** or call us any time at ###-###-#### Sincerely, Gloria H
Hello [redacted] ,I wanted to recap our oncersation this morning and include a copy of the email I sent to you for the Revdex.com recordsYou stated your return amount was still not correct and you were due a difference of $I offered to issue you a refund to your Angel Card for $to reslove your concerns and close this caseYou accepted this resolution and I have processed your credit, which will post to your account in to business daysOnce this credit has posted you will have received a total of $for your return, which you confirmed you felt was the right amountVictoria's Secret considers this case to be fully resolved and the matter closedPlease understand that we will be unable to issue any further refunds for this orderBelow is copy of the email you requested I send to you after our conversation."Hello [redacted] ,Per our conversation this morning, I have issued an additional credit of $to your Angel Card accountPlease allow to business days for this credit to post to your account and to billing cycles for the credit to appear on your monthly statementThis credit of $will bring the total you have been refunded for this return to $At this time, Victoria’s Secret considers this matter to be closed and we will be unable to issue any further credits for this return [redacted] , be sure to tune into CBS on Monday, December at 10pm EST to watch the Victoria’s Secret Paris Fashion Show, you won’t want to miss it! We wish you an Eau So Perfect holiday season!Order # [redacted] " Thank you, again for taking the time to speak with me this mornging Happy Holidays! Kelly L [redacted]
We received your Revdex.com complaint # [redacted] regarding the return of your recent order, # [redacted] It is disappointing to hear that the merchandise purchased did not meet your expectations I am glad to assist with your inquiry As stated in your complaint, your Discover card was credited for $on September 9, 2016, which represented only two of the eleven items that you returned to our store I understand your concern about this refund We strive for accuracy and excellent customer service in every contact that we have with our customers I apologize that this was not the case with your recent return I have entered a refund for the remaining items, and the reference order number is [redacted] The credit of $will post in – business days to your Discover account [redacted] , I would like to thank you for bringing this to our attention, and for your continued interest in Victoria’s Secret If there is anything else in which we can further assist, please email us at [email protected] or call us any time at ###-###-#### Sincerely, Gloria HSenior Customer Care Specialist Victoria’s Secret Customer Relations Order # [redacted]
Dear ***, We received your Revdex.com complaint # [redacted] I understand your concern regarding receiving Victoria’s Secret coupons in the name of [redacted] It is my pleasure to assist with your inquiry I have personally removed your name from our mailing list It may take up to days for you to stop receiving our coupons as they are preprinted We appreciate your patience as this change is being implemented***, I apologize for any inconvenience that you may have experienced If for any reason, you receive a coupon from us after days addressed to any variation of this name or address, please contact us at ###-###-#### or email us at [redacted] Sincerely, [redacted] Victoria’s Secret Customer Relations
Dear [redacted] , Your complaint to the Revdex.com has been forwarded to me for review I understand your concern regarding not receiving the free gifts with purchase when making a purchase at the Victoria’s Secret Store in [redacted] It is my pleasure to assist you with your inquiry I appreciate your effort to check on the availability of the tote and towel prior to making a purchase All of our promotions for gifts with purchases are good while supplies last These offers are always extremely popular with our customers and I apologize that the supply was depleted by the time you paid for your merchandise I see that you spoke to one of our Customer Relations representatives on May 29, and a $Electronic Gift Card was issued as an apology I hope that you enjoyed shopping with the gift card call us any time at ###-###-#### Sincerely, [redacted] [redacted]
Dear [redacted] Your Better Business Bureau case number [redacted] has been forwarded to me for reviewI am happy to assist with your inquiry I understand your concern about not receiving a sale price adjustment for the pajamas that you purchased on November and November I assure you that I have shared your feedback about the verbiage for sale price adjustments that is found on our website At L Brands we believe that feedback is a gift and we appreciate you taking the time to provide your comments As requested, credit of $has been issued to your Angel accountYou will see credits posted in the amounts of $36.38, $18.23, and $in approximately 3- business days ***, thank you for your continued interest in Victoria’s SecretIf there is anything else in which we can further assist, please email us at [redacted] or call us any time at ###-###-#### Sincerely, Gloria H [redacted]
they are still refusing to remove my personal information from their database At this point I will continue through legal means Regards, [redacted]
Thank you for taking the time to contact us about your cancelled ordersYour Revdex.com complaint has been forwarded to my attention so I may personally address your concerns I understand your desire to apply the $off a purchase off your ordersI apologize for any confusion caused by this matterAfter reviewing your account I see the offer was applied to order # [redacted] on January 28, According to the offer details, the offer is valid on qualifying in-stock items totaling more than $When prompted, enter PINThe discount will be applied after the offer code & PIN have been applied; one-time use onlyValid through 11:59pm PT on February 4, Excludes clearance (items with prices ending in $.99), gift cards, gift wrap and kits, shipping & handling and taxes do not qualify toward offer eligibilityOffer subject to adjustment due to returns, cancellations and exchangesExcludes previous purchases and store purchasesNot valid with any other offers that provide discounts on your entire orderFor orders outside the US, additional taxes and duties may applyOffer may not be valid on orders shipping to certain international countriesOffer may be modified or discontinued at any time without noticeWe are unable to apply the offer to multiple orders [redacted] , I hope we have been able to resolve your concernsIf you have additional questions, please call or email us at any time at Sincerely yours, Lee BSenior Customer Care SpecialistVictoria’s Secret Case # [redacted]
I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to me Regards, [redacted] ***
I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to meKelly L [redacted] , a Senior Customer Care Specialist, went well above and beyond to address this complaint immediately and did not hesitate to provide the best customer service that I have ever received This business will flourish if they can get everyone on Kelly's customer commitment level! Regards, [redacted]
You know God works everything outAnd justice will be meted outYou wouldn't believe itI just received my package with my stuff through working with USPS to try to retrieve my packageYou know what I found when I opened my package? A DEAD RATA DEAD RATA DEAD RATWith rat droppingsI called USPSThey are saying that they are not responsible for what is inside of the package just the deliverySo they asked me to call Victoria SecretI would have called them right away and have this dealt with privately and out of the public eyeBut because they have taken no responsibility for what has happened before with sending me somebody else's stuff, the [redacted] persons stuff I want everyone to know about my experienceImagine a company selling INTIMATE apparel! And has an infestation of rodents in their warehouseSo imagine all potential customers that rats urinate and pass stool on your underwearThis is something that people needs to knowIt needs to be brought to the attention of all potential customersSo now, not only will I never shop here, I want my money backAll of itShame on this companyAnd [redacted] you are very unprofessional, hanging up on customersSo now you know itPass it on Regards, [redacted] ***
December 9, [redacted] *Hello ***, Thank you for taking the time to make us aware of your concerns regarding your backordered merchandiseI appreciate the time you spent speaking with me today and would like to document our conversationI truly apologize that you did not receive your backordered items in time for the bridal shower you were attendingOur manufacturer gives us the estimated shipping dateWe expect our suppliers to meet delivery schedules; however, sometimes there are unavoidable delaysI am so sorry that this happenedWe will ship items as soon as we get them in stockI see the V-back Sleepshirt, item # [redacted] -Cwas shipped [redacted] Tracking information obtained from [redacted] indicates that your order [redacted] was delivered on December 5, I understand that you did not receive this packageI have issued a credit to your Victoria’s Secret credit card account for this orderI also see that the Keyhole back Sleepshirt, item # [redacted] -66T-XL was shipped via [redacted] on December 2, 2017, order # [redacted] The package is expected to arrive by December 13, I regret that we were unable to cancel the order when you contacted our Customer Care TeamI have issued a credit to your Victoria’s Secret credit card for the orderI kindly ask that you please keep or dispose of the Sleepshirt, as I do not want to inconvenience you with returning itPlease allow to business days for processing and to billing cycles for the credits to appear on your monthly statementAs you requested, we have canceled your backorder for the Keyhole back Sleepshirt item # [redacted] -***-XLPlease be assured you were not charged for this item Joni, if there is anything else in which we can further assist, please email us at [redacted] or call us any time at ###-###-####Sincerely yours, Lee BSenior Customer Care SpecialistVictoria’s Secret Order # [redacted] , [redacted] and [redacted] [redacted]
We received your Revdex.com complaint #11818236regarding your Victoria’s Secret Order # [redacted] I appreciate the time you spent speaking with me today and would like to document our conversation I truly apologize for the delay in processing your refundAfter reviewing your account, I see that we issued a partial refund in the amount of $to your Victoria’s Secret credit card account on November 3, I have issued an additional credit in the amount of $to your Victoria’s Secret credit card accountPlease allow to business days for processing and to billing cycles for the credits to appear on your monthly statement [redacted] , thank you for your continued interest in Victoria’s Secret If there is anything else in which we can further assist, please email us at [email protected] or call us any time at ###-###-####Sincerely, Lee B.Senior Customer Care Specialist Victoria’s Secret Customer Relations Order # [redacted] & [redacted]
November 29, [redacted] Re: Revdex.com Complaint # [redacted] Hello [redacted] , Thank you for taking the time to make us aware of your concerns regarding your recent orderI appreciate the time you spent speaking with me today and would like to document our conversationI am truly very sorry the free tote wasn’t included with your orderI can certainly understand your disappointmentThis offer was very popular and due to the large response, we have depleted our stock of the itemI regret that I am unable to send the toteTo invite you to shop with us again, I am sending you a $eGift cardYou should receive this eGift card in your email within business daysIt can be used on your next online, catalogue, or U.Sstore purchase [redacted] , if there is anything else in which we can further assist, please email us at [redacted] or call us any time at ###-###-####Sincerely yours, Lee BSenior Customer Care SpecialistVictoria’s Secret Order # [redacted] [redacted]
Hello ***, Thank you for taking the time to contact us about the $Birthday RewardYour Revdex.com complaint has been forwarded to my attention so I may personally address your concernsI understand your desire to apply the $Birthday Reward to your orderI apologize for any frustration caused by this matterAccording to the details on the back of the card, the offer may only be combined with Angel Rewards and is not valid with any other offerAfter reviewing your order, I see that a $Reward was applied to the order which is not compatible with the Birthday RewardI regret that we are unable to apply this offer to your order***, I hope I have been able to resolve your concernsIf you have additional questions, please call or email us at any timeSincerely yours, Lee B.Senior Customer Care SpecialistVictoria’s Secret Order # [redacted]