I rec your letterThey say they will remove this name from my address [redacted] she dont live here I dont know her she gave a wrong address never live here.Thank
Hello [redacted] , Thank you for your reply to our responseI apologize that I didn’t fully address your concerns in my previous responseI am sending you a $eGift card to replace the $offer that was placed on your cancelled ordersYou should receive this eGift card in your email within to business daysIt can be used on your next online, catalogue, or U.Sstore purchaseMy records indicate the offer for free Shipping and Handling with a bra purchase is valid until December 31, The offer excludes clearances bra, prior purchases and purchases with other bra offersIf you would like to reinstate your orders for the Player Sport Bra, item #370-please contact me by phone at ###-###-#### and I will be happy to apply the pricing from your cancelled orders [redacted] , I hope we have been able to resolve your concernsIf you have additional questions, please call or email us at any time at ###-###-####Sincerely yours, Lee BSenior Customer Care SpecialistVictoria’s Secret Order # [redacted] , [redacted] , [redacted] and [redacted]
Dear [redacted] Your complaint to the Revdex.com has been forwarded to me for review I am happy to respond to your inquiry I completely understand your concern with the verification process that was completed when you purchased a $Electronic Gift Card from our website When customers shop with us, we want them to have a pleasant and effortless experience I apologize that this was not the case with your recent purchase Unfortunately, we have found that internet orders for electronic gift cards have an increased incidence of being unauthorized purchases When a credit card is compromised, it is much easier to make an unauthorized purchase of an electronic gift card than it is to ship merchandise to a physical address It is our practice to verify some purchases of gift cards in order to protect the consumer and to reduce losses This verification process results in the prevention of many unauthorized purchases, and is appreciated by many of our customers I can assure you that our intent was positive, and not meant to be an inconvenience in any way When our associate was not able to reach you on the phone number provided, we obtained a phone number assigned to the billing address from a directory assistance site This was done in an effort to expedite the verification and transmission of the electronic gift card While I am unable to completely remove your information from our database, I assure you that protecting customer privacy and security is something we take very seriously The information provided during a transaction is never sold We have solid systems in place to protect customer data, which we constantly enhance as new safeguards become available To review our privacy and security policy, please click on the following link [redacted] I hope that I have explained our process to your satisfaction If there is anything else in which we can further assist, please be sure to contact us Sincerely, [redacted] ** [redacted]
I did receive a gift certificate but only because this time I made a formal complaint with the Revdex.comI HAVE HAD THIS ISSUE BEFORE, but was never taken seriously until I field a complaintThe value of the gift certificate is still less then the value of the tote and towelSo what I'm asking is for the same amount or another item form Victoria's Secret that will equal the value of the tote and towel ($44.00) Regards, [redacted] ***
Replied too late and passed them down since I didn't think I could have gotten a refund returning themThey didn't have tags on anymore or anything nor the strip it had on Regards, [redacted]
Your RevDex.com case number [redacted] has been forwarded to me for review I understand your concern regarding receiving Victoria’s Secret catalogs at your address You asked us to remove your name from our mailing list I apologize that you are still receiving the catalogs after your previous request It is my pleasure to assist you I have personally forwarded your name and address to our Corporate Circulation Department for deletion from all mailing lists It may take up to days for you to stop receiving our catalogs as they are preprinted We appreciate your patience as this change is being implemented Thank you, ***, for bringing this to our attention If for any reason, you receive a catalog or coupon from us after days addressed to any variation of your name or address, please contact us at ###-###-#### or email us at [email protected] Sincerely, [redacted] Senior Customer Care Specialist Victoria’s Secret Customer Relations
I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to meI am keeping a copy of this emailI expect to not be receiving these catalogues in daysIf I do, I will be making another complaint and will not accept ANY response from Victoria Secret
This is the worst customer service I have ever receivedNo apologyNo compensation [redacted] you are not fit to be I customer serviceRefusing customers to have issues escalatedHanging up on customersNo apologyI will have you know, if anything goes wrong with my health or the health of people in my home because of this situation, I will take Victoria Secret to courtThe resolution is not enoughI should have received a refund and a replacement or a gift card as compensationI will have you know that the media will still do the story on this and I will forward you a link Regards, [redacted] ***
I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to me Thank You very much for addressing this problemI appreciate itHappy New Year,
I reviewed the response made by the business in reference to complaint ID [redacted] and find the resolution is satisfactory to me Regards, [redacted] **
Hello ***, Thank you for taking the time to make us aware of the difficulties you experienced with your recent order and our Customer Care teamThe Revdex.com has forwarded your concerns so I may address the issues you have experienced After reading your complaint, I was truly concerned by the phone conversation you had with CharmineThis is certainly not how we want our customers to be treatedI attempted to pull the call so I could partner with this associate’s supervisor to use as a coaching opportunityAfter all, my main focus is to ensure this experience does not happen to you againWe record all of our calls for quality assurance purposesI pulled all calls for your phone number between December 1, and December 16, I was only able to locate one phone call from youThis call was actually made to Bath & Body Works Direct regarding issues with an order you placed through them as wellYou stated that your free items arrived damaged along with the candles in your order arrived brokenIf you used a different phone number to call us about your Victoria’s Secret order # [redacted] , please respond with that numberI would welcome the opportunity to listen to that call so we can improve the service we offer going forwardI was also troubled to learn that your free PINK tote arrived with the lotions opened and all leggings you purchased arrived in the incorrect sizeOur lotions caps are sealed with shrink wrap and shipped inside heavy duty storage bags per Hazmat shipping guidelinesI have shared this feedback with our Distribution Center Leaders so they can determine where the error occurred and fix any issuesI do see that you have returned all of the items you purchased on this order for a refundSince all items have been returned, your order no longer qualifies for any free offersTherefore, I would be unable to send you another PINK toteExchanges to maintain your special offer qualifications do not have to be for the exact same items, just qualifying itemsI understand you were looking forward to receiving the $Reward Card with your orderHowever, your order did not qualify as the items you purchased qualified you for the free PINK toteItems may not be used towards more than one free offer on an orderI regret that I would be unable to send you the reward cardI am so, very sorry for any disappointment this has caused***, I look forward to your response so I may listen to the call that has caused you such frustration My goal now is to assure your future contacts with Victoria’s Secret Digital/Stores, Bath & Body Works Direct/Stores and Henri Bendel Direct/Stores is the world-class experience our customers expect and deserve
Victoria Secret sent an email regarding a refund of $I have not received my refundEach time I contact customer service, I get a different answer regarding the refundPlease see belowHello [redacted] ,I understand your concern about credit for the PINK Half Zip Hoodie you returnedI do apologize credit hasn't been issued for this item.I have processed an additional credit of $for this itemPlease allow to business days for the credit to post to your account and up to billing cycles for this credit to appear on your monthly statementsThe reference number for this credit is # [redacted] [redacted] , I thank you for your patience as we assist you with this creditI thank you too, for being a valued Angel Credit Card holder!Order # [redacted] Have a great day,Joanne T.Victoriassecret.com Customer ServiceConsumer’s Desired Resolution:The reference number for this credit is # [redacted] .Original Order # [redacted]
The company, had already told me over the phone that they had removed my personal identifying information from their systems However the response indicates that not only was that a lie, but they have no intention of doing so Additionally today I received SPAM mail from the company with the subject: Congrats! You're now on our list to receive the latest updates on all things Victoria's Secret.To be very clear I demand that all personal identifying information be wiped from the companies system I will not allow a cyberstalker to get away with this This includes but is not limited to:NameEmail AddressPhone NumberMy mother's phone numberAddressCredit Card Numbers Regards, [redacted]
Hello [redacted] Your letter to the Revdex.com has been forwarded to my attention, so that I may address your concernsI am eager to personally assist you I am sorry to learn that you did not receive the package we shipped to youI have reviewed your order history and see that through your continued contacts to our Customer Care Team, a refund has now been issued for this order The refund was issued in separate credits, rather than a lump sumI see that a refund in the amount of $4.18, which was for one panty, was issued to your MasterCard on September 16, We also issued a separate refund for the original shipping and handling charge; this was in the amount of $and was also issued to your MasterCard on September 16, Finally the refund for the remainder of your merchandise, $53.75, was processed to the same MasterCard, also on September 16, These credits ($4.18, $11.70, and $53.75) total the amount paid for your original order, $This refund matches the desired settlement you requested in your letter You stated in your letter that you did not believe our Live Chat associate when she advised you that we needed to wait additional daysI understand your skepticism on this, however this information is correctIn many cases we have found that the carriers mark a package as delivered, when it truly is just going out for delivery and may or may not be delivered that dayI understand that this delay can be disappointing; however as a company we have made the decision to allow the additional days for delivery on all packages in this situation [redacted] if you have any additional questions or concerns, please contact me directly by email at *** or phone at ###-###-#### Respectfully yours, Corrinne T [redacted]
I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to me Regards, [redacted]
Hello ***, Thank you for your recent reply to our letterI am truly sorry you were not happy with our response With the additional information you provided, I was able to locate a copy of all conversations you have had with our Click to Chat team in DecemberPlease be assured that I have partnered with the appropriate Supervisor to ensure this is handled as a coaching opportunityThank you, so very much, for providing the additional information so I could locate this With regard to your special offers, you are correct, up to compatible offer codes may be redeemed on one order at this timeHowever, a gift with purchase promotion may not be redeemed on the same merchandise as another gift with purchase promotionIn the case of your order, you purchased items totaling $This qualified you for either the PINK tote or the $Reward card; as you only purchased $and not $to qualify for both together, your order only qualified for one free itemI regret I am unable to send you a reward card since you chose the free tote on the orderPlease refer to the provided offer details when redeeming special offers to ensure what qualifications need to be met for redemption, as well as any restrictions I previously provided the feedback regarding the product packaging to the Leadership Team in our Distribution CenterI assure you they will address any concerns they find with our packaging proceduresI truly appreciate all the feedback you have provided I understand the frustration you have felt with the difficulties you encountered with this orderI am sending you a complimentary $gift card to invite you to shop with us againThis gift card will arrive to you in to business days and does not expireYou may use this gift card in any Victoria’s Secret Store nationwide, online or by phone***, you are the eyes and ears of our business and it is your feedback that allows us to ensure that our company is your #shopping destination Thank you, again, for this valuable information
Dear ***, Your Revdex.com complaint number [redacted] has been forwarded to me for review I understand your concern regarding receiving promotional emails after requesting that your email address be deleted It is my pleasure to assist with your inquiry I have checked our database for the email provided in your complaint, Unfortunately, I was not able to find an entry matching this address I am wondering if there may be a typographical error, or if you are receiving the communications to a different email address I truly apologize for any inconvenience that this has caused Please reply via the Revdex.com, or by sending an email to us at [redacted] I want to do everything I can to get this matter resolved for you Sincerely, Gloria H [redacted]
We received your Revdex.com complaint # [redacted] regarding your recent orderI completely understand your concern for the merchandise you did not receiveMy records indicate that you contacted us on August 7, 2017, to inform us that you did not receive your package as it had been stolen During the contact we explained that we would require a copy of a police report prior to refunding or replacing your packageI see that you contacted us again on August 8, At that time, we processed a replacement package, and it will arrive by August 15, under order # [redacted] I regret the Body by Victoria Lace PuBra in Pink Ivory Lace is no longer available and could not be replacedA credit for $was issued to your Visa account on August 9, Please allow to business days for processing and to billing cycles for the credit to appear on your monthly statementsThere is no charge for this new shipmentTo see the replacement order online and track your package, please click here:https://www.victoriassecret.com/account/orderstatusI am truly sorry that you did not have a pleasant experience with our Customer Care teamI really appreciate you bringing your experience to our attentionI have personally shared your comments with our leadership team[redacted] , if there is anything else in which we can further assist, please email us at [email protected] or call us any time at 1-888-568-Order # [redacted] and [redacted] Sincerely, Lee B.Senior Customer Care Specialist
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I reviewed the response made by the business in reference to complaint ID 11956423, and find the resolution is satisfactory to me Regards, [redacted]
I rec your letterThey say they will remove this name from my address [redacted] she dont live here I dont know her she gave a wrong address never live here.Thank
Hello [redacted] , Thank you for your reply to our responseI apologize that I didn’t fully address your concerns in my previous responseI am sending you a $eGift card to replace the $offer that was placed on your cancelled ordersYou should receive this eGift card in your email within to business daysIt can be used on your next online, catalogue, or U.Sstore purchaseMy records indicate the offer for free Shipping and Handling with a bra purchase is valid until December 31, The offer excludes clearances bra, prior purchases and purchases with other bra offersIf you would like to reinstate your orders for the Player Sport Bra, item #370-please contact me by phone at ###-###-#### and I will be happy to apply the pricing from your cancelled orders [redacted] , I hope we have been able to resolve your concernsIf you have additional questions, please call or email us at any time at ###-###-####Sincerely yours, Lee BSenior Customer Care SpecialistVictoria’s Secret Order # [redacted] , [redacted] , [redacted] and [redacted]
Dear [redacted] Your complaint to the Revdex.com has been forwarded to me for review I am happy to respond to your inquiry I completely understand your concern with the verification process that was completed when you purchased a $Electronic Gift Card from our website When customers shop with us, we want them to have a pleasant and effortless experience I apologize that this was not the case with your recent purchase Unfortunately, we have found that internet orders for electronic gift cards have an increased incidence of being unauthorized purchases When a credit card is compromised, it is much easier to make an unauthorized purchase of an electronic gift card than it is to ship merchandise to a physical address It is our practice to verify some purchases of gift cards in order to protect the consumer and to reduce losses This verification process results in the prevention of many unauthorized purchases, and is appreciated by many of our customers I can assure you that our intent was positive, and not meant to be an inconvenience in any way When our associate was not able to reach you on the phone number provided, we obtained a phone number assigned to the billing address from a directory assistance site This was done in an effort to expedite the verification and transmission of the electronic gift card While I am unable to completely remove your information from our database, I assure you that protecting customer privacy and security is something we take very seriously The information provided during a transaction is never sold We have solid systems in place to protect customer data, which we constantly enhance as new safeguards become available To review our privacy and security policy, please click on the following link [redacted] I hope that I have explained our process to your satisfaction If there is anything else in which we can further assist, please be sure to contact us Sincerely, [redacted] ** [redacted]
I did receive a gift certificate but only because this time I made a formal complaint with the Revdex.comI HAVE HAD THIS ISSUE BEFORE, but was never taken seriously until I field a complaintThe value of the gift certificate is still less then the value of the tote and towelSo what I'm asking is for the same amount or another item form Victoria's Secret that will equal the value of the tote and towel ($44.00) Regards, [redacted] ***
Replied too late and passed them down since I didn't think I could have gotten a refund returning themThey didn't have tags on anymore or anything nor the strip it had on Regards, [redacted]
Your RevDex.com case number [redacted] has been forwarded to me for review I understand your concern regarding receiving Victoria’s Secret catalogs at your address You asked us to remove your name from our mailing list I apologize that you are still receiving the catalogs after your previous request It is my pleasure to assist you I have personally forwarded your name and address to our Corporate Circulation Department for deletion from all mailing lists It may take up to days for you to stop receiving our catalogs as they are preprinted We appreciate your patience as this change is being implemented Thank you, ***, for bringing this to our attention If for any reason, you receive a catalog or coupon from us after days addressed to any variation of your name or address, please contact us at ###-###-#### or email us at [email protected] Sincerely, [redacted] Senior Customer Care Specialist Victoria’s Secret Customer Relations
I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to meI am keeping a copy of this emailI expect to not be receiving these catalogues in daysIf I do, I will be making another complaint and will not accept ANY response from Victoria Secret
This is the worst customer service I have ever receivedNo apologyNo compensation [redacted] you are not fit to be I customer serviceRefusing customers to have issues escalatedHanging up on customersNo apologyI will have you know, if anything goes wrong with my health or the health of people in my home because of this situation, I will take Victoria Secret to courtThe resolution is not enoughI should have received a refund and a replacement or a gift card as compensationI will have you know that the media will still do the story on this and I will forward you a link Regards, [redacted] ***
I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to me Thank You very much for addressing this problemI appreciate itHappy New Year,
I reviewed the response made by the business in reference to complaint ID [redacted] and find the resolution is satisfactory to me Regards, [redacted] **
Hello ***, Thank you for taking the time to make us aware of the difficulties you experienced with your recent order and our Customer Care teamThe Revdex.com has forwarded your concerns so I may address the issues you have experienced After reading your complaint, I was truly concerned by the phone conversation you had with CharmineThis is certainly not how we want our customers to be treatedI attempted to pull the call so I could partner with this associate’s supervisor to use as a coaching opportunityAfter all, my main focus is to ensure this experience does not happen to you againWe record all of our calls for quality assurance purposesI pulled all calls for your phone number between December 1, and December 16, I was only able to locate one phone call from youThis call was actually made to Bath & Body Works Direct regarding issues with an order you placed through them as wellYou stated that your free items arrived damaged along with the candles in your order arrived brokenIf you used a different phone number to call us about your Victoria’s Secret order # [redacted] , please respond with that numberI would welcome the opportunity to listen to that call so we can improve the service we offer going forwardI was also troubled to learn that your free PINK tote arrived with the lotions opened and all leggings you purchased arrived in the incorrect sizeOur lotions caps are sealed with shrink wrap and shipped inside heavy duty storage bags per Hazmat shipping guidelinesI have shared this feedback with our Distribution Center Leaders so they can determine where the error occurred and fix any issuesI do see that you have returned all of the items you purchased on this order for a refundSince all items have been returned, your order no longer qualifies for any free offersTherefore, I would be unable to send you another PINK toteExchanges to maintain your special offer qualifications do not have to be for the exact same items, just qualifying itemsI understand you were looking forward to receiving the $Reward Card with your orderHowever, your order did not qualify as the items you purchased qualified you for the free PINK toteItems may not be used towards more than one free offer on an orderI regret that I would be unable to send you the reward cardI am so, very sorry for any disappointment this has caused***, I look forward to your response so I may listen to the call that has caused you such frustration My goal now is to assure your future contacts with Victoria’s Secret Digital/Stores, Bath & Body Works Direct/Stores and Henri Bendel Direct/Stores is the world-class experience our customers expect and deserve
Victoria Secret sent an email regarding a refund of $I have not received my refundEach time I contact customer service, I get a different answer regarding the refundPlease see belowHello [redacted] ,I understand your concern about credit for the PINK Half Zip Hoodie you returnedI do apologize credit hasn't been issued for this item.I have processed an additional credit of $for this itemPlease allow to business days for the credit to post to your account and up to billing cycles for this credit to appear on your monthly statementsThe reference number for this credit is # [redacted] [redacted] , I thank you for your patience as we assist you with this creditI thank you too, for being a valued Angel Credit Card holder!Order # [redacted] Have a great day,Joanne T.Victoriassecret.com Customer ServiceConsumer’s Desired Resolution:The reference number for this credit is # [redacted] .Original Order # [redacted]
The company, had already told me over the phone that they had removed my personal identifying information from their systems However the response indicates that not only was that a lie, but they have no intention of doing so Additionally today I received SPAM mail from the company with the subject: Congrats! You're now on our list to receive the latest updates on all things Victoria's Secret.To be very clear I demand that all personal identifying information be wiped from the companies system I will not allow a cyberstalker to get away with this This includes but is not limited to:NameEmail AddressPhone NumberMy mother's phone numberAddressCredit Card Numbers Regards, [redacted]
BBB received voice message from consumer, indicating she has not received gift card as promised by business.
Hello [redacted] Your letter to the Revdex.com has been forwarded to my attention, so that I may address your concernsI am eager to personally assist you I am sorry to learn that you did not receive the package we shipped to youI have reviewed your order history and see that through your continued contacts to our Customer Care Team, a refund has now been issued for this order The refund was issued in separate credits, rather than a lump sumI see that a refund in the amount of $4.18, which was for one panty, was issued to your MasterCard on September 16, We also issued a separate refund for the original shipping and handling charge; this was in the amount of $and was also issued to your MasterCard on September 16, Finally the refund for the remainder of your merchandise, $53.75, was processed to the same MasterCard, also on September 16, These credits ($4.18, $11.70, and $53.75) total the amount paid for your original order, $This refund matches the desired settlement you requested in your letter You stated in your letter that you did not believe our Live Chat associate when she advised you that we needed to wait additional daysI understand your skepticism on this, however this information is correctIn many cases we have found that the carriers mark a package as delivered, when it truly is just going out for delivery and may or may not be delivered that dayI understand that this delay can be disappointing; however as a company we have made the decision to allow the additional days for delivery on all packages in this situation [redacted] if you have any additional questions or concerns, please contact me directly by email at *** or phone at ###-###-#### Respectfully yours, Corrinne T [redacted]
I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to me Regards, [redacted]
Hello ***, Thank you for your recent reply to our letterI am truly sorry you were not happy with our response With the additional information you provided, I was able to locate a copy of all conversations you have had with our Click to Chat team in DecemberPlease be assured that I have partnered with the appropriate Supervisor to ensure this is handled as a coaching opportunityThank you, so very much, for providing the additional information so I could locate this With regard to your special offers, you are correct, up to compatible offer codes may be redeemed on one order at this timeHowever, a gift with purchase promotion may not be redeemed on the same merchandise as another gift with purchase promotionIn the case of your order, you purchased items totaling $This qualified you for either the PINK tote or the $Reward card; as you only purchased $and not $to qualify for both together, your order only qualified for one free itemI regret I am unable to send you a reward card since you chose the free tote on the orderPlease refer to the provided offer details when redeeming special offers to ensure what qualifications need to be met for redemption, as well as any restrictions I previously provided the feedback regarding the product packaging to the Leadership Team in our Distribution CenterI assure you they will address any concerns they find with our packaging proceduresI truly appreciate all the feedback you have provided I understand the frustration you have felt with the difficulties you encountered with this orderI am sending you a complimentary $gift card to invite you to shop with us againThis gift card will arrive to you in to business days and does not expireYou may use this gift card in any Victoria’s Secret Store nationwide, online or by phone***, you are the eyes and ears of our business and it is your feedback that allows us to ensure that our company is your #shopping destination Thank you, again, for this valuable information
Dear ***, Your Revdex.com complaint number [redacted] has been forwarded to me for review I understand your concern regarding receiving promotional emails after requesting that your email address be deleted It is my pleasure to assist with your inquiry I have checked our database for the email provided in your complaint, Unfortunately, I was not able to find an entry matching this address I am wondering if there may be a typographical error, or if you are receiving the communications to a different email address I truly apologize for any inconvenience that this has caused Please reply via the Revdex.com, or by sending an email to us at [redacted] I want to do everything I can to get this matter resolved for you Sincerely, Gloria H [redacted]
We received your Revdex.com complaint # [redacted] regarding your recent orderI completely understand your concern for the merchandise you did not receiveMy records indicate that you contacted us on August 7, 2017, to inform us that you did not receive your package as it had been stolen During the contact we explained that we would require a copy of a police report prior to refunding or replacing your packageI see that you contacted us again on August 8, At that time, we processed a replacement package, and it will arrive by August 15, under order # [redacted] I regret the Body by Victoria Lace PuBra in Pink Ivory Lace is no longer available and could not be replacedA credit for $was issued to your Visa account on August 9, Please allow to business days for processing and to billing cycles for the credit to appear on your monthly statementsThere is no charge for this new shipmentTo see the replacement order online and track your package, please click here:https://www.victoriassecret.com/account/orderstatusI am truly sorry that you did not have a pleasant experience with our Customer Care teamI really appreciate you bringing your experience to our attentionI have personally shared your comments with our leadership team[redacted] , if there is anything else in which we can further assist, please email us at [email protected] or call us any time at 1-888-568-Order # [redacted] and [redacted] Sincerely, Lee B.Senior Customer Care Specialist
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I reviewed the response made by the business in reference to complaint ID 11956423, and find the resolution is satisfactory to me Regards, [redacted]