Victorinox Swiss Army

I do believe the company is cheating the customers with their lifetime warrantyRegardless, their product is defect or not, they absolutely cannot tolerate any customer’s warranty claimThe business is cheating on consumers by advertisementI've file a warrant clam on my *** backpack in which it was percent manufacture defect by for the second time they have refused to provide me with the service

Hi -
Worked through issue with Mr*** who was satisfied with the final outcomeThanks,
***

I have a watch from Victornix, serial number ***, and I'm having a lot of trouble with itI've had it repaired by a certified watch dealer once and had it sent directly to Victornix once tooI received it from Victornix in October of I thought all was good because it came back from you but I was mistakenI recently went on a week trek through South Asia and was relaying a great deal on this watch working, it failed after three days thereI went about waist deep in water and when I got back to my hut, it was full of waterI spent a lot of money on what I thought was a quality watch but have had nothing but problems with it since I've bought itNow I received and email from Victornix stating they want me, to pay, $for the watch repair

We have left *** *** a message as well as an email advsing him that we would gladly replace his knife do to the lost shipment. I am awaiting his approval and selection to proceed with the replacment. I am also looking into the confusion with the address change to determine
how this error in shipping occurred
*** ***

I thought the watch was under warranty since it is less than months old
I have bought *** Watches for over years and this is my first one that needed repair after only months
I bought consistently from *** because I thought they were an honorable manufacturer but you estimate is shocking
I don’t think the watch even cost that much
You can keep the damn watch and I will no longer ever buy a *** Watch again
I will forward this email to *** Headquarters to let them know of this “ *** poor” policy
________________________________________________________________
From: *** #
I thought the watch was under warranty since it is less than months old
I have bought *** Watches for over years and this is my first one that needed repair after only months
I bought consistently from *** because I thought they were an honorable manufacturer but you estimate is shocking
I don’t think the watch even cost that much
You ca

Swiss Gear Warranty Claim *** *** *** *** *** *** * UPC: ***
Item in question is a business backpack designed for laptop useI originally called in to see if my bag could be replaced as the the sticking is falling apart between the stitching and zipperI was instructed to submit a claim online so a replacement can be sent out, it was mentioned there would be no need to ship out defective product in order for replacement to go out
reply was received from Cindy at customer support and it who requested additional pictures of the defect/damage on the bagonce review by support I was under the impression a replacement was going to be sent out as I was asked to provide SKU and UPC numbersa later response for the same support agent was received after I provided the requested information, now the support agent requested proof of purchase and wanted a copy of the purchase receipt
I have looked every where for the receipt, and

*** ***,
Thank
you for taking the time to communicate to us why our product did
not meet your
expectations. We have every desire to
address your needs and provide the best solution available to resolve your
issue as soon as possible. I would
appreciate it if you would send this watch directly to my attention for
evaluationUpon receipt I and will be in contact with you to make our best
attempt in regaining your confidence in our companyPlease accept our
sincerest apology for any trouble or inconvenience. Again, we highly appreciate your feedback ,
please know that it is our goal to retain you as a satisfied customer
Thank you,
Hillary FVictoria Drive
Monroe Ct

Sent in two knives for service by mailGot phone calls and emails saying the credit card # provided does not workSend them the new CC #Afterwards, only realizing I was double chargedSend them inquires to have one refundedAfter multiple requests, I was told the billing dept will correct itNever received refundsFollow up emails were not answered and neglectedIt is a small amount $However, it is a right or wrong answer and means a lot when comes to CS
The repaired products were sent in two packagesIt was totally a neglectSent 2nd package a few days later without explanation or response

I had purchased a suitcase from Victorinox with a lifetime guarantee against worksmanship, materials, and damage caused by common carriers while travelingHowever, it also promises in the case of wear of tear, that they will provide "generous options for repairing and refurbishing your product"The quoted language is present on the included bag tags, and on their web page at the time of the sale, but was oddly removed from their website at some point
After the extendable handle suddenly froze in the open position, I took the bag in for service, expecting a quick fixAt first, I was told that the bag warranty had arbitrarily expired after a number of years not mentioned or specified anywhere, but that they would take a lookAfter their review, they came back to me explaining that the damage was caused by wear and tear, which is not covered by the policyNo explanation of how that conclusion was reached was provided, even after asking for more detailsFurthermore, they stated

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely, *** ***

We have looked into MrLee's repair#*** and we are processing a full refund of $to him for his timepiece repair It is clear that from August to March we experienced some breakdowns in process, procedure and communication on this repairWe have worked over the last few
months to resolve those mistakes and improve our process Please accept our sincere apology for the delays and accept the full refund via check as our apology We hope that this helps turn things in the right direction regarding your experience and helps to restore your faith in us as an organization
Please contact MsJefferson to verify your mailing address for the refund check

In November, 2014, I purchased a VSA watch from an authorized jeweler in *** *** The price was $ While still under warranty, the watch stopped working The authorized dealer had gone out of business so I took the watch into one of the top jewelers in town to replace the battery After two weeks, the watch stopped again I contacted the repair center in Monroe, CT and was told to send in the watch as they did not have an authorized repair center in ***  I ultimately sent in a copy of my original receipt for the purchase and they still voided the warranty on the grounds that a battery had been changed by a non authorized repair center I cannot believe that changing a battery by a reputable jeweler who used to carry VSA and now carries *** *** etc would void a warranty It is simply counter-intuitive The fine print probably says that VSA is correct but they surely did not do the right thing

life time warrenty on swiss army knife order number ***1-
they sent letter back to me, stating my knife is vinage and or discontinued ,and they only offered 30% off on their brand and from store the add states repaired or replace, this is plainly a rip-off

Hello,
My name is *** *** and I purchased a new "dependable & trustworthy" backpack about a year ago to the month, last AugustI did some extensive research and choose to go with swiss gear since you guys have a good reputation and very good products, or so I thoughtI bought this backpack "*** * *** *** Backpack - Black/Gray" from *** *** around September of 2017, this backpack has a three-year warrantyI used it for the semester and the plastic piece ended up snapping, this piece holds the right arm strap to the bottom of the backpackI was beginning to put it on my arm and move towards my other arm, but before this could happen it snapped and my backpack had fallen on the floor with a bunch of my school essentials( my *** *** ** *** *** ** *** *** is the most important of the itemsI checked both to make sure that the hard fall of the two electronic devidesMy tablet didn't seem to be too affected but my laptop seems have had somewhat of a

Awesome company! They honor their warrantyMy first wife (divorced quite some time ago) gave me a *** Tool Chest PlusMany years later my second wife (deceased now) broke the corkscrew opening a bottle of wine- her fault, she bent it sideways trying to force it inAnyway, some twenty years after the knife was gifted to me (and five years after my second wife's death) I decided to fix the ole *** but discovered that *** merged with Victorinox (or was bought out or something) and that Victorinox was honoring ***'s lifetime warrantyObviously, I was worriedBut, I did write Victorinox who stated that I needed to send them the knife plus $bucks (for the return)This really concerned me, send them my knife plus $bucks? Well, I did so on faith (after all , Victorinox is a major company and has been around forever)Anyway, it did not take long (about a week and a half) and I got a package from Victorinox containing a brand new, boxed, sealed S54!!! Here is the kicker, they also sent me back my *** Tool Chest Plus!!! Amazing serviceTrue to its brand!!!

Returns are only free if you order something directly from their websiteThey do not sell extra band links for watches on their websiteIf you want to order extra links, you have to order them over the phoneIf you want to return the links, you have to eat the cost of returning them because, "they were not ordered on their website." No where on their website does it expressly say that returns are ONLY FREE if you order directly from their websiteAnd their customer service person was rude and snarky about the whole thingShe said, "You read that returns were free on our website, right? So returns are only free if you order something off the website."

Their watch ' s and knifes are truly the bestFor over years I have had my two knifes and watches, never a problemAnd their service department is the bestSometimes they replace my batteries and send the watches straight back to me, no chargeTruly the best

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Chang Lee

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]