Victor's Landscaping, Inc.

I received a call from [redacted] making the accusation that office staff ran his card without authorization. I personally spoke with the client, I advised him that we would reverse the transaction on the past due amount of 233.28, if an alternate form of payment was given to satisfy the past due...

amount.  This offer was declined.    [redacted] request a clean-up and grass/weed control services. 3 services were recommend to [redacted] for the requesting long term weeds control. [redacted] refused to follow the recommendations, and only approved a part of the services recommend. After several emails with [redacted] in failed attempts to convince [redacted] to follow our recommendation. HE insisted on only a part of services recommended. This is the reason [redacted] did not received his expected results. Work was completed per the term of the contract and approved services on 2/18/2015.  Per [redacted]’s request, [redacted] completed an inspection of the property.  Property looked good and services contracted were fulfilled. [redacted] called to follow up and never received a returned call. It is company policy, that a client provide us with a credit card for deposit and payment after a job is completed, to be processed if an invoice becomes overdue.Additionally, the client stated that a previous phone conversation with office staff had been recorded, he also stated that our conversation above was being recorded.  I would like to request that [redacted] provide a copy of both recorded conversations.

[redacted] rhetoric on this project has been a continuous contradiction. She has stated  on numerous occasion via email and in the Revdex.com filing  that TCM was and is happy with the quality of work  completed on site. Her initial complaint was with the office  staff and billing. However, her complaint now seems to have morphed into workmanship/warranty issues  as an effort  to evade payment. Please see VLI detailed responses below.1.  Work was started on the job. VLI pulled workers off job and a new estimate was drawn up and agreedupon. Since the same set of plans were used in 2015 and 2016, the owner of complex requested clarification on price changes. Two different spread sheets of numbers and several different proposals were presented by theproject manager of VLI which only caused a great deal of more confusion and involved a huge amount of my time for many days.a.   Estimate was provided in 2015. Original estimate from 2015 was updated with revisions that reflected changes in scope of work  due to cost increase, a new estimate 54864 was provided to TCM prior to starting job.  Second  estimate did have a price change,  since pricing onmaterials needed,  does change.    VLI employees were  pulled  from job due to interference of flow of work  by other contractors. Spreadsheets mentioned were  provided by (special request from TCM) at the end of the project to breakout change  orders  to simplify payment requests.2.  Project was stopped again after restart because TLI's insistence that plumber needed to fix an irrigation connection discrepancy involving a different size. However, there were multiple other projects on site that could have been worked on AND TCM informed TLI on numerous occasions to proceed with existing irrigation connection size as plumber was not going to change it and to proceed with other work as per contract. TCM offered to cover cost of around one dollar per hookup difference in price. Work finally resumed and TLI hooked up with existing connection.a.  Project was halted  due to unclear change  orders  and indecision of project direction from TCM.Poor communication was given by General Contractor’s Superintendent regarding scope of work and consistent indecisive direction given to VLI project staff.  For example, last minute changes onsite  by others  including the backflow installation. There is a process in landscaping that must take place in a specific order to stay on track and within budget.   For example, you can’t build a house  by adding the roof first, then the walls  and last the foundation.3.  TCM tried on to reassure VLI that the quality of work during the project was not the issue that the issue was billing to try to keep an open channel of communication on a professional level in spite of the derogatory remarks being emailed about the general contractor from VLI. Communication between VLI and TCM about the estimate discrepancies at the start of the project forward was handled by me, (the sole member of TCM) to stop the huge drain of time on my general contractor in dealing with the confusion at VLI. As one can see from the remarks of VLI, the barrage at me and my general contractor never ceased and it was impossible to have a professional communication with this company. At no time did I receive an apology for the unprofessional communicationfrom VLI aimed at my general contractor and myself. I tried to get a professional conversation going but my apology for doubting the integrity and motivation of VLI's employees in an email to Victor went unanswered and from that time forward, all communication was ignored for some time.a.  There is written communication on file which clearly contradicts statements, that shows [redacted] using derogatory and unprofessional language to address VLI staff and owner. VLI President Victor  made the decision to protect his Staff from the verbal  abuse. The main reason  for hindrance on the job, was poor communication from TCM Superintendent. As a result,  all of the confusion and barrage of disrespectful communication by TCM prompted Victor  Pope, President of VLI, to inform TCM that all communication must go through Victor  for job completion. We are more than happy to provide all email communication, including [redacted] email regarding her abuse towards VLI employees. VLI never communicated in any way that was unprofessional with TCM that would warrant an apology to be issued  from VLI to TCM.4.  During the project, a great deal of communication was carried out over the phone in an effort to expedite completion of tasks. My general contractor does not use email in the field and hence left multiple phone messages to multiple people at VLI alerting them of the problems at the site. These messages were never answered. Since Victor's ultimatum to his employees to stop communication was directed specifically at me by email, my general contractor did not realize immediately that the company was not going to answer him nor was he even aware of the ultimatum. Victor is now claiming that he was not informed by his employees of this phone messages. a. VLI requires that all change  orders  be given via written notice.   Most all communication was via email for project recordkeeping w/both [redacted] & [redacted].  [redacted] was main contact for TCM and she was given notification via email that Victor  would be the main point of contact regarding the project, going  forward. Again,  Victor  took over communication in order to prevent VLI employees from being the recipients of repetitive verbal  abuse from [redacted], all parties involved in project were  included in the email chain.  [redacted] at that time, should have instructed TCM Superintendent of directive given.5.  The "you are on your own" palm tree problem was fixed by TCM. TCM has multiple workers on site that can verify the problem existed. However, VLI has been informed several times that this issue has been resolved and has never been involved nor does it affect payment in any way. These debates are not constructive in solving the problem of giving our client, the owner of the complex, a landscape job that is deserving of the investment of a substantial amount of money.a.  The palm issue is a false statement. When issue was brought to our attention – it didn’trequire corrective action.   When a follow-up inspection was completed on 7/21/2016 – we found  that the palm was never staked  (picture proof).6.  The partial payment of $9114.93 was given to TLI as a partial payment from the "bank". And a bank draw was held up for all subs nearly two weeks since VLI had a problem giving TCM a proper invoice since bank draws are only done once a month. However, work was not completed and hence a full payment could not be drawn at that time. The statement that the bank stamps on "every check" to "every sub" on this project during the full term of this project has had a release for the amount of the check and is legally not binding on the contract amount. All subs on this project who have received partial payments are aware of the statement and have signed and still sign the statement and receive their payments with no complaints.a.  VLI has no bearing on how General Contractor or Clients  manage  their funds.  Partial paymentof $9114.93 was accompanied by a full lien release of $30819.06 owed  on account to date. We could not take the risk of accepting partial payment with lien release attached to check. According to [redacted], if the statement on the check is not legally binding, it shouldn’t be on the check – statement of lien release is on the check for a reason.7.  Victor at NO time has made any attempt to contact the general contractor and arrange a time to meet with him on the project site to discuss reported problems and he has NEVER attempted to talk to him over thephone. Instead Victor chose to come out to the site sometime between 4PM and 5PM on a day where the temp was near 110 degrees. He was accompanied by his job supervisor who is aware that [redacted] is available on the project between 5AM and 3PM. A plumber happened to have returned to the site after it was gated and locked and was available and let them in. The plumber has stated that Victor and the supervisor did work on the fountain for approximately 45 minutes to "turn on the water." Victor has been notified by me that the general contractor communicates by text and telephone NOT by email as VLI has flooded his email with volumes of CC'D confusing billing problem emails. Even then he has never emailed my general contractor with a request to set up a time to talk or meet in spite of the fact that I have informed him, since I am not in the state, and do not work on site, I cannot adequately discuss with him the problems involved.a. This statement is false. As soon as Victor  received a list of concerns (sent via email on7/20/2016 @ 3:43pm from [redacted] & 7/21/2016 @ 4:11am from [redacted]),  Victor  responded by email on 7/21/2016 at 8:30 am, advising [redacted] and Superintendent [redacted], that he’d be by that same day (7/21/2016) to complete a site inspection. When no response was received from either  [redacted] or Superintendent [redacted]–  it was taken as TCM agreed  to site inspection for that day. Victor  and Crew Supervisor visited the site and documented their visit with pictures and video to inspect concerns. Water  at fountain was turned  on to inspect one of the concerns – as it turned  out, all was okay with fountain. Other details regarding the inspection were  emailed that same day to both [redacted] & [redacted] at 7/21/2016 5:48pm.8.  TCM has a formal complaint filed with the ROC involving workmanship problems on this project and is awaiting their procedure since Victor has refused to fix any of the existing problems. It appears that TCM will be forced to hire another landscaper to remedy the problems, which now include but are not limited to pooling water from a leak at the base of the fountain that Victor recently attempted to fix, pooling water from leaks not at plant locations and pooling water from rain in front of apartment doors. There is also the issue of incorrect irrigation to cactus and palms on the same watering zone which has been verified by another landscaper. a.  As of today, 8/8/2016, VLI has not been contacted by the ROC and have found  nothing on file with the ROC. On 7/21/2016 a site inspection was completed by Victor  on issues  reported, neither of the issues  reported are covered under  VLI warranty – damage  to landscape and pavers  was caused  by other contractors after VLI completed the job.  VLI has photos taken on job completion date and photos/video 7/21/2016 @ site inspection approximately 30 days after job completion, by VLI that documents altered work  and that further documents damage was caused  by others.   Irrigation was installed per plan that was provided by TCM.9.  The main problem that I see with VLI is that upper management has formed a preconceived notion of TCM and its employees. This total disrespect and lack of trust has prevented and continues to prevent any constructive communication toward handling problems which could be and should be fixed to ensure that our client, the owner of the apartment complex, gets the professional job that he is paying for. It surely appears that Victor and his employees would rather play the "blame" game to prove that VLI is never wrong then to provide their customer with the satisfaction of knowing that they have received quality work.a. VLI has made numerous attempts through Foreman, estimator, project manager and president to resolve these matters with TCM. Unfortunately, TCM is not receptive to resolution or resolving payment with VLI.TCM is wanting to re-direct blame onto VLI for TCM’s poor project management and communication

I recently had my front yard converted from grass lawn to desert landscape. I previously had Victor's Landscaping at my house to remove a tree and found the experience pleasant. So I inquired about desert landscaping with a fixed budget in mind. Victor came out, suggested things, gave an estimate and I decided to go with him. The work was done to my satisfaction in a timely manner. Any concerns I had were addressed the next day. The yard was cleaned up each night when I came home. Results are great! Plants are starting to take root and will add color. The office staff was helpful. Would recommend this company with no hesitation.

I received a call from [redacted] making the accusation that office staff ran his card without authorization. I personally spoke with the client, I advised him that we would reverse the transaction on the past due amount of 233.28, if an alternate form of payment was given to satisfy the past due...

amount.  This offer was declined.    [redacted] request a clean-up and grass/weed control services. 3 services were recommend to [redacted] for the requesting long term weeds control. [redacted] refused to follow the recommendations, and only approved a part of the services recommend. After several emails with [redacted] in failed attempts to convince [redacted] to follow our recommendation. HE insisted on only a part of services recommended. This is the reason [redacted] did not received his expected results. Work was completed per the term of the contract and approved services on 2/18/2015.  Per [redacted]’s request, [redacted] completed an inspection of the property.  Property looked good and services contracted were fulfilled. [redacted] called to follow up and never received a returned call. It is company policy, that a client provide us with a credit card for deposit and payment after a job is completed, to be processed if an invoice becomes overdue.Additionally, the client stated that a previous phone conversation with office staff had been recorded, he also stated that our conversation above was being recorded.  I would like to request that [redacted] provide a copy of both recorded conversations.

I do not recommend this company. I asked for a quote and they sent someone out. I explained what I needed done and they provided a price. I agreed to the price and paid 1/2 upfront as they requested. The day they arrived my wife explained to the foreman how she wanted certain plants trimmed which was no different that my explanation provided to their estimator. 10 minutes later I received a call from their office saying that now my property was determined to be a clean-up and cost and cost $120/hr.. I asked why? The girl said because of what my wife described. When pushed to explain in detail the girl could not. I expressed this is not what we agreed to and they packed up and left at my request. The owner Victor, did call me as requested and I explained my disappointment. He indicated that because I asked for 1 small bush to be removed and slightly more trimming on 1 ficus nitida, that my yard now constituted a "clean-up". I explained that the workers did not have to trim at least half the bushes since they were about to flower which at the end of the day would have been much less work to do. He didn't care. This is obviously a company that can only deal with black and white as he referred to his "contract" several times and if I had this issue on the very first day of work, one can only imagine the problems that would develop in the future. Sadly for him, I had a major hardscape project I wanted a quote on and because of his hardheadedness, lost not only a monthly maintenance contract but thousands of dollars of additional work. How short sighted is that.

I couldn't be happier with this landscaping company. They were at my home on time did their thing ( removed 1 tree, trimmed and thinned 11 trees 0 completely cleaned up and left in record time. I will definitely use Victors again.

Victor's Landscaping has been maintaining my landscape for the past 11 months. I was constantly disappointed that the first 8 feet of my trees were not maintained and, despite the fact that I paid the addition charge for the weed pre-treatment, I constantly had weeds. The bi-weekly service was supposed to address those weeds, as well, though it did not. I also paid the additional charge for the grassy weed removal. That seemed effective, however, they also sprayed my live plants with weed killer and killed them. In regard to the maintenance, fortunately, I can say that they were usually quick to respond to my requests to address these issues. However, I also hired them to plants 32 plants in my front yard. In my experience, their warranty for their plants is not honored. They planted plants for me in June and it has taken me 5 months to try to get them to replace all of the warrantied plants. They did replace a few at first, but definitely not all that died. At one point, they asked if I would pay half to have them replaced (!!!!!). As I explained to them, I had already paid for them the first time. What is the purpose of their warranty?!? I have opted to fire them from all services. They have noted that by this time, anything they plant will likely die and defeat the whole purpose. Had they replaced them in the warranty period, this would have never happened. Very disappointing.

On Wed, Apr 9, 2014 at 4:18 PM, [redacted] <[redacted]> wrote:

To Whom It May Concern:

 

This email is in reference to the complaint number above.   Attached you will find a statement that shows what is on account for Mrs....

[redacted].

 

As Mrs. [redacted] stated, she was quoted an estimated time  of 2 hours for a clean-up and she was later contacted to obtain approval for an additional .50 hour that would be needed to complete the service, of which she approved.  Our estimate does state that actual hours will be invoiced. 

 

Per the phone conversation that took place with Mrs. [redacted] and Mrs. [redacted], the account  was credited the 56.21 - a credit memo was created and applied to the invoice.

 

We believe this is an honest miscalculation on Mrs. [redacted] part and we would like to resolve this for all parties involved.  We would be willing to credit the late fee, once the remaining amount on the invoice of $56.21 is paid.

 

All backup documentation is included with this transmission. 

 

Please do not hesitate to contact our office with any additional questions or concerns.

 

 

Sincerely,

 [redacted]

AR, AP | Office Manager

###-###-#### Office | ###-###-#### Fax

 

Victor’s Landscaping, Inc. | Web | [redacted]  [redacted]

Phoenix, Glendale, Peoria, Surprise, Goodyear, Tolleson, Buckeye, Verrado, Chandler, Gilbert, Mesa, Scottsdale

Landscape Maintenance & Installation | Irrigation Repair & Installation  |Hardscape Installation

The client has made some statement that we’d like to clarify. Firstly, her complaint is not in chronological order.Victor’s Landscaping, Inc., first provided an estimate to the GC one year ago in 2015. VLI received approval on the original estimate. GC was contacted to...

advise that the estimate was no longer valid and our company provided them with an updated estimate, which was provided to the GC via email and approved by the GC. The GC has their own free will to accept or decline any proposal or change order provided.This project had multiple change orders, which were prompted at the client’s request, this caused the scope of work to change. GC received invoices for services that were completed and approved by the GC. Project was not stopped due to a change order, but rather pending a delivery of special order light fixtures. Our communication with the GC was via email, and in several emails the GC stated how great the job was looking and complimenting the professionalism of our crew. Our contract clearly states a 30-day warranty on plant material, which can be extended with an active maintenance contract, of which is not in place on this property. Not once during the project, did our company receive any reported issues from the GC. To this day, I have not received any such email on issues to be addressed.The GC did send her apologies regarding her comments, although the apology was not sincere and was without remorse since abusive behavior continued after the apology. As an employer, I felt I needed to protect my employees from the endless abusive & derogatory emails. I gave specific instruction to the GC that all future communication was to go directly to me.My employees would never make a comment of “they’re on their own.” If a name and date is provided it would be beneficial to an investigation.A partial payment check was received in the amount of $9114.93, which had a full lien release statement on the face of the check, however, a full balance owed is in the excess of $24,500.00.We welcome arbitration for this complaint.

Victor's Landscaping sent out a crew of 3 ([redacted], [redacted] and [redacted]) this morning to remove a 47 year old carob tree. We could not be more pleased with the service we received. The crew was right on time, worked tirelessly for 4 hours and cleaned everything up before leaving.
We would highly recommend this crew and Victor's Landscaping. We look forward to working with them in the future. [redacted]

Work completed & invoiced to date for client has not been paid in full.  One portion of the project, the city has required road closure/permit in order to complete the work. A change order was...

submitted to the client.  Client did not approve the change order. Unfortunately we cannot proceed without the approved change order from the client. 
Thank You.
Linda A[redacted]

Victor's Landscaping schedules a crew to remove a large acacia tree that had overgrown it's small space in front of my home. Over the years, SOLAR and rain gutters were installed and a neighbor's tree has also grown. Removing this large tree without damage presented several challenges. The crew arrive right on time. After a brief discussion with the [redacted] the foreman, I went and got ready for work. When I stepped out, the crew was already cleaning up and the large acacia had evaporated. Prompt and surgically perfect, what more can be said.

We will call again, many Thanks, ** :))

1. Work was started on the job. VLI pulled workers off job and a new estimate was drawn up and agreed upon.  Since the same set of plans were used in 2015 and 2016, the owner of complex requested clarification on price changes.  Two different spread sheets of numbers and several different proposals were presented by the project manager of VLI which only caused a great deal of more confusion and involved a huge amount of my time for many days.   
2. Project was stopped again after restart because TLI's insistence that plumber needed to fix an irrigation connection discrepancy involving a different size. However, there were multiple other projects on site that could have been worked on AND TCM informed TLI on numerous occasions to proceed with existing irrigation connection size as plumber was not going to change it and to proceed with other work as per contract.  TCM offered to cover cost of around one dollar per hookup difference in price.  Work finally resumed and TLI hooked up with existing connection.
3. TCM tried on to reassure VLI that the quality of work during the project was not the issue that the issue was billing to try to keep an open channel of communication on a professional level in spite of the derogatory remarks being emailed about the general contractor from VLI. Communication between VLI and TCM about the estimate discrepancies at the start of the project forward was handled by me, (the sole member of TCM) to stop the huge drain of time on my general contractor in dealing with the confusion at VLI.  As one can see from the remarks of VLI, the barrage at me and my general contractor never ceased and it was impossible to have a professional communication with this company. At no time did I receive an apology for the unprofessional communication from VLI aimed at my general contractor and myself. I tried to get a professional conversation going but my apology for doubting the integrity and motivation of VLI's employees in an email to Victor went unanswered and from that time forward, all communication was ignored for some time.
4. During the project, a great deal of communication was carried out over the phone in an effort to expedite completion of tasks.  My general contractor does not use email in the field and hence left multiple phone messages to multiple people at VLI alerting them of the problems at the site. These messages were never answered. Since Victor's ultimatum to his employees to stop communication was directed specifically at me by email, my general contractor did not realize immediately that the company was not going to answer him nor was he even aware of the ultimatum. Victor is now claiming that he was not informed by his employees of this phone messages. 
5. The "you are on your own" palm tree problem was fixed by TCM.  TCM has multiple workers on site that can verify the problem existed. However, VLI has been informed several times that this issue has been resolved and has never been involved nor does it affect payment in any way.  These debates are not constructive in solving the problem of giving our client, the owner of the complex, a landscape job that is deserving of the investment of a substantial amount of money.
6. The partial payment of $9114.93 was given to TLI as a partial payment from the "bank". And a bank draw was held up for all subs nearly two weeks since VLI had a problem giving TCM a proper invoice since bank draws are only done once a month. However, work was not completed and hence a full payment could not be drawn at that time. The statement that the bank stamps on "every check" to "every sub" on this project during the full term of this project has had a release for the amount of the check and is legally not binding on the contract amount. All subs on this project who have received partial payments are aware of the statement and have signed and still sign the statement and receive their payments with no complaints.
7. Victor at NO time has made any attempt to contact the general contractor and arrange a time to meet with him on the project site to discuss reported problems and he has NEVER attempted to talk to him over the phone.  Instead Victor chose to come out to the site sometime between 4PM and 5PM on a day where the temp was near 110 degrees. He was accompanied by his job supervisor who is aware that [redacted] is available on the project between 5AM and 3PM. A plumber happened to have returned to the site after it was gated and locked and was available and let them in.  The plumber has stated that Victor and the supervisor did work on the fountain for approximately 45 minutes to "turn on the water." Victor has been notified by me that the general contractor communicates by text and telephone NOT by email as VLI has flooded his email with volumes of CC'D confusing billing problem emails. Even then he has never emailed my general contractor with a request to set up a time to talk or meet in spite of the fact that I have informed him, since I am not in the state, and do not work on site, I cannot adequately discuss with him the problems involved.
8. TCM has a formal complaint filed with the ROC involving workmanship problems on this project and is awaiting their procedure since Victor has refused to fix any of the existing problems. It appears that TCM will be forced to hire another landscaper to remedy the problems, which now include but are not limited to pooling water from a leak at the base of the fountain that Victor recently attempted to fix, pooling water from leaks not at plant locations and pooling water from rain in front of apartment doors. There is also the issue of incorrect irrigation to cactus and palms on the same watering zone which has been verified by another landscaper.
9. The main problem that I see with VLI is that upper management has formed a preconceived notion of TCM and its employees. This total disrespect and lack of trust has prevented and continues to prevent any constructive communication toward handling problems which could be and should be fixed to ensure that our client, the owner of the apartment complex, gets the professional job that he is paying for. It surely appears that Victor and his employees would rather play the "blame" game to prove that VLI is never wrong then to provide their customer with the satisfaction of knowing that they have received quality work.

[redacted] rhetoric on this project has been a continuous contradiction. She has stated  on numerous occasion via email and in the Revdex.com filing  that TCM was and is happy with the quality of work  completed on site. Her initial complaint was with the office  staff and billing. However, her complaint now seems to have morphed into workmanship/warranty issues  as an effort  to evade payment. Please see VLI detailed responses below.1.  Work was started on the job. VLI pulled workers off job and a new estimate was drawn up and agreedupon. Since the same set of plans were used in 2015 and 2016, the owner of complex requested clarification on price changes. Two different spread sheets of numbers and several different proposals were presented by theproject manager of VLI which only caused a great deal of more confusion and involved a huge amount of my time for many days.a.   Estimate was provided in 2015. Original estimate from 2015 was updated with revisions that reflected changes in scope of work  due to cost increase, a new estimate 54864 was provided to TCM prior to starting job.  Second  estimate did have a price change,  since pricing onmaterials needed,  does change.    VLI employees were  pulled  from job due to interference of flow of work  by other contractors. Spreadsheets mentioned were  provided by (special request from TCM) at the end of the project to breakout change  orders  to simplify payment requests.2.  Project was stopped again after restart because TLI's insistence that plumber needed to fix an irrigation connection discrepancy involving a different size. However, there were multiple other projects on site that could have been worked on AND TCM informed TLI on numerous occasions to proceed with existing irrigation connection size as plumber was not going to change it and to proceed with other work as per contract. TCM offered to cover cost of around one dollar per hookup difference in price. Work finally resumed and TLI hooked up with existing connection.a.  Project was halted  due to unclear change  orders  and indecision of project direction from TCM.Poor communication was given by General Contractor’s Superintendent regarding scope of work and consistent indecisive direction given to VLI project staff.  For example, last minute changes onsite  by others  including the backflow installation. There is a process in landscaping that must take place in a specific order to stay on track and within budget.   For example, you can’t build a house  by adding the roof first, then the walls  and last the foundation.3.  TCM tried on to reassure VLI that the quality of work during the project was not the issue that the issue was billing to try to keep an open channel of communication on a professional level in spite of the derogatory remarks being emailed about the general contractor from VLI. Communication between VLI and TCM about the estimate discrepancies at the start of the project forward was handled by me, (the sole member of TCM) to stop the huge drain of time on my general contractor in dealing with the confusion at VLI. As one can see from the remarks of VLI, the barrage at me and my general contractor never ceased and it was impossible to have a professional communication with this company. At no time did I receive an apology for the unprofessional communicationfrom VLI aimed at my general contractor and myself. I tried to get a professional conversation going but my apology for doubting the integrity and motivation of VLI's employees in an email to Victor went unanswered and from that time forward, all communication was ignored for some time.a.  There is written communication on file which clearly contradicts statements, that shows [redacted] using derogatory and unprofessional language to address VLI staff and owner. VLI President Victor  made the decision to protect his Staff from the verbal  abuse. The main reason  for hindrance on the job, was poor communication from TCM Superintendent. As a result,  all of the confusion and barrage of disrespectful communication by TCM prompted Victor  Pope, President of VLI, to inform TCM that all communication must go through Victor  for job completion. We are more than happy to provide all email communication, including [redacted] email regarding her abuse towards VLI employees. VLI never communicated in any way that was unprofessional with TCM that would warrant an apology to be issued  from VLI to TCM.4.  During the project, a great deal of communication was carried out over the phone in an effort to expedite completion of tasks. My general contractor does not use email in the field and hence left multiple phone messages to multiple people at VLI alerting them of the problems at the site. These messages were never answered. Since Victor's ultimatum to his employees to stop communication was directed specifically at me by email, my general contractor did not realize immediately that the company was not going to answer him nor was he even aware of the ultimatum. Victor is now claiming that he was not informed by his employees of this phone messages. a. VLI requires that all change  orders  be given via written notice.   Most all communication was via email for project recordkeeping w/both [redacted] & [redacted].  [redacted] was main contact for TCM and she was given notification via email that Victor  would be the main point of contact regarding the project, going  forward. Again,  Victor  took over communication in order to prevent VLI employees from being the recipients of repetitive verbal  abuse from [redacted], all parties involved in project were  included in the email chain.  [redacted] at that time, should have instructed TCM Superintendent of directive given.5.  The "you are on your own" palm tree problem was fixed by TCM. TCM has multiple workers on site that can verify the problem existed. However, VLI has been informed several times that this issue has been resolved and has never been involved nor does it affect payment in any way. These debates are not constructive in solving the problem of giving our client, the owner of the complex, a landscape job that is deserving of the investment of a substantial amount of money.a.  The palm issue is a false statement. When issue was brought to our attention – it didn’trequire corrective action.   When a follow-up inspection was completed on 7/21/2016 – we found  that the palm was never staked  (picture proof).6.  The partial payment of $9114.93 was given to TLI as a partial payment from the "bank". And a bank draw was held up for all subs nearly two weeks since VLI had a problem giving TCM a proper invoice since bank draws are only done once a month. However, work was not completed and hence a full payment could not be drawn at that time. The statement that the bank stamps on "every check" to "every sub" on this project during the full term of this project has had a release for the amount of the check and is legally not binding on the contract amount. All subs on this project who have received partial payments are aware of the statement and have signed and still sign the statement and receive their payments with no complaints.a.  VLI has no bearing on how General Contractor or Clients  manage  their funds.  Partial paymentof $9114.93 was accompanied by a full lien release of $30819.06 owed  on account to date. We could not take the risk of accepting partial payment with lien release attached to check. According to [redacted], if the statement on the check is not legally binding, it shouldn’t be on the check – statement of lien release is on the check for a reason.7.  Victor at NO time has made any attempt to contact the general contractor and arrange a time to meet with him on the project site to discuss reported problems and he has NEVER attempted to talk to him over thephone. Instead Victor chose to come out to the site sometime between 4PM and 5PM on a day where the temp was near 110 degrees. He was accompanied by his job supervisor who is aware that [redacted] is available on the project between 5AM and 3PM. A plumber happened to have returned to the site after it was gated and locked and was available and let them in. The plumber has stated that Victor and the supervisor did work on the fountain for approximately 45 minutes to "turn on the water." Victor has been notified by me that the general contractor communicates by text and telephone NOT by email as VLI has flooded his email with volumes of CC'D confusing billing problem emails. Even then he has never emailed my general contractor with a request to set up a time to talk or meet in spite of the fact that I have informed him, since I am not in the state, and do not work on site, I cannot adequately discuss with him the problems involved.a. This statement is false. As soon as Victor  received a list of concerns (sent via email on7/20/2016 @ 3:43pm from [redacted] & 7/21/2016 @ 4:11am from [redacted]),  Victor  responded by email on 7/21/2016 at 8:30 am, advising [redacted] and Superintendent [redacted], that he’d be by that same day (7/21/2016) to complete a site inspection. When no response was received from either  [redacted] or Superintendent [redacted]–  it was taken as TCM agreed  to site inspection for that day. Victor  and Crew Supervisor visited the site and documented their visit with pictures and video to inspect concerns. Water  at fountain was turned  on to inspect one of the concerns – as it turned  out, all was okay with fountain. Other details regarding the inspection were  emailed that same day to both [redacted] & [redacted] at 7/21/2016 5:48pm.8.  TCM has a formal complaint filed with the ROC involving workmanship problems on this project and is awaiting their procedure since Victor has refused to fix any of the existing problems. It appears that TCM will be forced to hire another landscaper to remedy the problems, which now include but are not limited to pooling water from a leak at the base of the fountain that Victor recently attempted to fix, pooling water from leaks not at plant locations and pooling water from rain in front of apartment doors. There is also the issue of incorrect irrigation to cactus and palms on the same watering zone which has been verified by another landscaper. a.  As of today, 8/8/2016, VLI has not been contacted by the ROC and have found  nothing on file with the ROC. On 7/21/2016 a site inspection was completed by Victor  on issues  reported, neither of the issues  reported are covered under  VLI warranty – damage  to landscape and pavers  was caused  by other contractors after VLI completed the job.  VLI has photos taken on job completion date and photos/video 7/21/2016 @ site inspection approximately 30 days after job completion, by VLI that documents altered work  and that further documents damage was caused  by others.   Irrigation was installed per plan that was provided by TCM.9.  The main problem that I see with VLI is that upper management has formed a preconceived notion of TCM and its employees. This total disrespect and lack of trust has prevented and continues to prevent any constructive communication toward handling problems which could be and should be fixed to ensure that our client, the owner of the apartment complex, gets the professional job that he is paying for. It surely appears that Victor and his employees would rather play the "blame" game to prove that VLI is never wrong then to provide their customer with the satisfaction of knowing that they have received quality work.a. VLI has made numerous attempts through Foreman, estimator, project manager and president to resolve these matters with TCM. Unfortunately, TCM is not receptive to resolution or resolving payment with VLI.TCM is wanting to re-direct blame onto VLI for TCM’s poor project management and communication

Three years ago, Victor's Landscaping was recommended to me by a home builder. Since that time, I have used them on my personal home and rentals properties throughout the valley. Before contacting Victors, I used many landscapers that only seem to be able to do 60% of the project correctly, and within a few months they were no longer in business. Whether it is tree trimming, irrigation or a large project like the one they just finished, it have always been done to my satisfaction and if there is an issue, they are eager to correct it to satisfy the customer.

I can't recommend them enough, a first rate business.

I want to post this review so potential customers are aware of this business unprofessional business practices. I made an appointment with this company by phone to replace an outdoor kitchen BBQ and potentially upgrade my present landscape. I gave my address at the time I made the appt. and I was not told I was "out of the service area". I was given a time frame for the estimator to arrive. A few days later I received an email requesting a picture of the grill that was to be replaced. I sent the pic immediately and again stating I wanted a new grill put into the existing outdoor kitchen. The day before my appt I received yet another email asking questions about how much I wanted to spend, when I wanted the project completed etc. I read this email the day of my appt. I didnt respond because I would be meeting with the expert that day and I had several ideas I wanted to discuss. It was too much to put in an email and I felt it was completely unnecessary. I wanted a face to face consultation. That's what my appt was for. I stayed at home waiting for the representative and by 2:30 (well after my scheduled appt) I called the company to find out where they were. I was told my appt had been cancelled because I didn't respond to the second email!! The rep on the phone said the company didn't want to be bothered by what they assumed would be too small of a project! I was beyond shocked the company didn't appreciate I was waiting at home for an appt they were never going to honor. It wasted my entire day. I called and the rep told me I was out of their service area and because it appeared I wasn't going to spend thousands of dollars, my business was not of value to them. I insisted on speaking with the owner Victor who called me. I cannot begin to express how rude this man was and basically told me my business was not enough for him to drive [redacted] to my house! He had no idea how much I potentially would have done with my landscape and did not care he had kept me waiting all day. This was a consultation only visit which they advertise as being a service they provide. They knew my address the day I made the appt and could have told me they have a minimum amount before they would do a consultation. I'm only [redacted] at the most from their office. How is this too far to drive?? And if it was, why was I not called and told the appt was cancelled. I have an extremely busy work life and am not home often. If I'd known they would be so unprofessional, I would have called another landscape company. This business has good reviews but potential customers should be aware of this unprofessional behavior. They may think they don't have to continue with the best customer service because of their success at this time but rather the company should be mindful that success is not guaranteed when this is what they do.

I recently had my front yard converted from grass lawn to desert landscape. I previously had Victor's Landscaping at my house to remove a tree and found the experience pleasant. So I inquired about desert landscaping with a fixed budget in mind. Victor came out, suggested things, gave an estimate and I decided to go with him. The work was done to my satisfaction in a timely manner. Any concerns I had were addressed the next day. The yard was cleaned up each night when I came home. Results are great! Plants are starting to take root and will add color. The office staff was helpful. Would recommend this company with no hesitation.

I want to post this review so potential customers are aware of this business unprofessional business practices. I made an appointment with this company by phone to replace an outdoor kitchen BBQ and potentially upgrade my present landscape. I gave my address at the time I made the appt. and I was not told I was "out of the service area". I was given a time frame for the estimator to arrive. A few days later I received an email requesting a picture of the grill that was to be replaced. I sent the pic immediately and again stating I wanted a new grill put into the existing outdoor kitchen. The day before my appt I received yet another email asking questions about how much I wanted to spend, when I wanted the project completed etc. I read this email the day of my appt. I didnt respond because I would be meeting with the expert that day and I had several ideas I wanted to discuss. It was too much to put in an email and I felt it was completely unnecessary. I wanted a face to face consultation. That's what my appt was for. I stayed at home waiting for the representative and by 2:30 (well after my scheduled appt) I called the company to find out where they were. I was told my appt had been cancelled because I didn't respond to the second email!! The rep on the phone said the company didn't want to be bothered by what they assumed would be too small of a project! I was beyond shocked the company didn't appreciate I was waiting at home for an appt they were never going to honor. It wasted my entire day. I called and the rep told me I was out of their service area and because it appeared I wasn't going to spend thousands of dollars, my business was not of value to them. I insisted on speaking with the owner Victor who called me. I cannot begin to express how rude this man was and basically told me my business was not enough for him to drive [redacted] to my house! He had no idea how much I potentially would have done with my landscape and did not care he had kept me waiting all day. This was a consultation only visit which they advertise as being a service they provide. They knew my address the day I made the appt and could have told me they have a minimum amount before they would do a consultation. I'm only [redacted] at the most from their office. How is this too far to drive?? And if it was, why was I not called and told the appt was cancelled. I have an extremely busy work life and am not home often. If I'd known they would be so unprofessional, I would have called another landscape company. This business has good reviews but potential customers should be aware of this unprofessional behavior. They may think they don't have to continue with the best customer service because of their success at this time but rather the company should be mindful that success is not guaranteed when this is what they do.

Victor's Landscaping sent out a crew of 3 ([redacted] and [redacted]) this morning to remove a 47 year old carob tree. We could not be more pleased with the service we received. The crew was right on time, worked tirelessly for 4 hours and cleaned everything up before leaving.
We would highly recommend this crew and Victor's Landscaping. We look forward to working with them in the future. [redacted]

Review: I have a recording of [redacted] landscape employee calling me and asking if they have permission to charge my wife's credit card I said no.. then two minutes later they changed my wife's account anyway after I told them no and that we where going to pay with another card ..I spoke with the owner. .did not care about the issue. Hung up on me.Desired Settlement: Services where not normal standards of a landscaping ..I am asking for 240.00 back.

Business

Response:

I received a call from [redacted] making the accusation that office staff ran his card without authorization. I personally spoke with the client, I advised him that we would reverse the transaction on the past due amount of 233.28, if an alternate form of payment was given to satisfy the past due amount. This offer was declined. [redacted] request a clean-up and grass/weed control services. 3 services were recommend to [redacted] for the requesting long term weeds control. [redacted] refused to follow the recommendations, and only approved a part of the services recommend. After several emails with [redacted] in failed attempts to convince [redacted] to follow our recommendation. HE insisted on only a part of services recommended. This is the reason [redacted] did not received his expected results. Work was completed per the term of the contract and approved services on 2/18/2015. Per [redacted]’s request, [redacted] completed an inspection of the property. Property looked good and services contracted were fulfilled. [redacted] called to follow up and never received a returned call. It is company policy, that a client provide us with a credit card for deposit and payment after a job is completed, to be processed if an invoice becomes overdue.Additionally, the client stated that a previous phone conversation with office staff had been recorded, he also stated that our conversation above was being recorded. I would like to request that [redacted] provide a copy of both recorded conversations.