Victor's Landscaping, Inc.

I couldn't be happier with this landscaping company. They were at my home on time did their thing ( removed 1 tree, trimmed and thinned 11 trees 0 completely cleaned up and left in record time. I will definitely use Victors again.

Review: I contacted Victor's Landscaping on 3/6 and was called by the owner who verbally quoted me a price of $120/hr for two hours to do an initial cleanup, but we discussed other possibilities for additional work. He said he had a crew in the area and could do it that day. I was attending a professional conference and had to conduct the arrangement by phone with him and also with Delia in the office. I agreed to the initial cleanup but not the additional items. I gave Delia a credit card for half of the cost, $120, over the phone and she emailed me a receipt. The office called me a few hours later to tell me that they had to add an additional half hour to complete the work. I was then emailed a Service Invoice #[redacted] on 3/11 for 2.93 hours instead of 2.5 hours at the rate of $120/hr, which also included a "Fuel/Dump Surcharge" of $24.61 which I had not previously been made aware of. The balance due on the invoice was $200.00. I was contacted by [redacted] by phone a week and a half later regarding the outstanding amount, but when I went to pay it, I noticed the unexpected charges. I emailed Ms. [redacted] on 3/26 that I was concerned about the overage in time that I was billed and the surcharge. Ms. [redacted] emailed me on 3/28 that she had "discussed this with the maintenance department" and "we are in agreement that we can can credit the amount of $56.21." She then sent me an invoice with an email that stated, "Per our email discussion, you will find the revised invoice attached." However, the attached invoice was the identical invoice (after my down payment) that was emailed to me on 3/11 for $200, with no deduction. I deducted the $56.21 that Ms. [redacted] said would be deducted from the outstanding amount due and paid $143.79 online on 3/30 as soon as I read the email. I also emailed Ms. [redacted] explaining that she had NOT deducted the $56.21 she said she would and had sent me the same invoice as 3/11. Yesterday, I received an email from Ms. [redacted] stating that, "If you look at the final invoice amount, it is minus the amount I spoke to you about, the original invoice sent to you was $256.21 - I created a credit memo and applied it to the invoice which left a balance of $200.00, the credit memo is attached along with an account summary. You are able to pay this online, you must pay this soon." Attached was a credit memo for $56.21 that was dated 3/28, yet the invoice STILL reflected that I owed the same amount that I was billed for outstanding charges on 3/11 of $200. She also attached a transaction record that does not match the invoices that I have been previously sent, showing an amount higher than the invoice I was sent on 3/11, which when the $56.21 was deducted produced the same amount owed as on 3/11 of $200. Furthermore, the tone--"this must be paid soon"--sounds threatening, as though it will be turned over for collection when I have paid them initially for half of the job, then was invoice an outstanding amount of $200 on 3/11, then was told that $56.21 would be deducted from the outstanding bill, then the records were retroactively CHANGED to reflect a higher amount due than I had been invoiced for on 3/11 so that the "adjusted" amount was the same amount I had been already billed with no deduction.Desired Settlement: The job has been completed. I have paid what I was invoiced on 3/11, minus the amount that I was told on 3/28 would be deducted, $143.79. Yet, subsequent invoices reflect adjusted figures after 3/11 that are higher in order to somehow absorb the promised credit. Ms. [redacted] claims that I still owe the amount that she said she would credit. I have documentation to support all of this. I would like verification that the outstanding amount is paid in full and the matter is finished with no more ominous emails that "the amount must be paid soon" or at all. I would like documentation in writing that the invoice is paid in full.

Business

Response:

On Wed, Apr 9, 2014 at 4:18 PM, [redacted] <[redacted]> wrote:

To Whom It May Concern:

This email is in reference to the complaint number above. Attached you will find a statement that shows what is on account for Mrs. [redacted].

As Mrs. [redacted] stated, she was quoted an estimated time of 2 hours for a clean-up and she was later contacted to obtain approval for an additional .50 hour that would be needed to complete the service, of which she approved. Our estimate does state that actual hours will be invoiced.

Per the phone conversation that took place with Mrs. [redacted] and Mrs. [redacted], the account was credited the 56.21 - a credit memo was created and applied to the invoice.

We believe this is an honest miscalculation on Mrs. [redacted] part and we would like to resolve this for all parties involved. We would be willing to credit the late fee, once the remaining amount on the invoice of $56.21 is paid.

All backup documentation is included with this transmission.

Please do not hesitate to contact our office with any additional questions or concerns.

Sincerely,

[redacted]

AR, AP | Office Manager

###-###-#### Office | ###-###-#### Fax

Victor’s Landscaping, Inc. | Web | [redacted]

Phoenix, Glendale, Peoria, Surprise, Goodyear, Tolleson, Buckeye, Verrado, Chandler, Gilbert, Mesa, Scottsdale

Landscape Maintenance & Installation | Irrigation Repair & Installation |Hardscape Installation

Victor's Landscaping schedules a crew to remove a large acacia tree that had overgrown it's small space in front of my home. Over the years, SOLAR and rain gutters were installed and a neighbor's tree has also grown. Removing this large tree without damage presented several challenges. The crew arrive right on time. After a brief discussion with the [redacted] the foreman, I went and got ready for work. When I stepped out, the crew was already cleaning up and the large acacia had evaporated. Prompt and surgically perfect, what more can be said.

We will call again, many Thanks, ** :))

Three years ago, Victor's Landscaping was recommended to me by a home builder. Since that time, I have used them on my personal home and rentals properties throughout the valley. Before contacting Victors, I used many landscapers that only seem to be able to do 60% of the project correctly, and within a few months they were no longer in business. Whether it is tree trimming, irrigation or a large project like the one they just finished, it have always been done to my satisfaction and if there is an issue, they are eager to correct it to satisfy the customer.

I can't recommend them enough, a first rate business.

I do not recommend this company. I asked for a quote and they sent someone out. I explained what I needed done and they provided a price. I agreed to the price and paid 1/2 upfront as they requested. The day they arrived my wife explained to the foreman how she wanted certain plants trimmed which was no different that my explanation provided to their estimator. 10 minutes later I received a call from their office saying that now my property was determined to be a clean-up and cost and cost $120/hr.. I asked why? The girl said because of what my wife described. When pushed to explain in detail the girl could not. I expressed this is not what we agreed to and they packed up and left at my request. The owner Victor, did call me as requested and I explained my disappointment. He indicated that because I asked for 1 small bush to be removed and slightly more trimming on 1 ficus nitida, that my yard now constituted a "clean-up". I explained that the workers did not have to trim at least half the bushes since they were about to flower which at the end of the day would have been much less work to do. He didn't care. This is obviously a company that can only deal with black and white as he referred to his "contract" several times and if I had this issue on the very first day of work, one can only imagine the problems that would develop in the future. Sadly for him, I had a major hardscape project I wanted a quote on and because of his hardheadedness, lost not only a monthly maintenance contract but thousands of dollars of additional work. How short sighted is that.

Victor's Landscaping has been maintaining my landscape for the past 11 months. I was constantly disappointed that the first 8 feet of my trees were not maintained and, despite the fact that I paid the addition charge for the weed pre-treatment, I constantly had weeds. The bi-weekly service was supposed to address those weeds, as well, though it did not. I also paid the additional charge for the grassy weed removal. That seemed effective, however, they also sprayed my live plants with weed killer and killed them. In regard to the maintenance, fortunately, I can say that they were usually quick to respond to my requests to address these issues. However, I also hired them to plants 32 plants in my front yard. In my experience, their warranty for their plants is not honored. They planted plants for me in June and it has taken me 5 months to try to get them to replace all of the warrantied plants. They did replace a few at first, but definitely not all that died. At one point, they asked if I would pay half to have them replaced (!!!!!). As I explained to them, I had already paid for them the first time. What is the purpose of their warranty?!? I have opted to fire them from all services. They have noted that by this time, anything they plant will likely die and defeat the whole purpose. Had they replaced them in the warranty period, this would have never happened. Very disappointing.