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Victorville Motors, Inc.

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Reviews Victorville Motors, Inc.

Victorville Motors, Inc. Reviews (25)

Guest purchased a Dodge truckGuest is aware that she purchased an almost year old vehicleWe fixed all mechanical and safety issues as stated in her complaintThis issue was not found at time of deliveryWe also replaced all tiresUnfortunately there is nothing further we can do but
to offer the guest the opportunity to purchase a NEW vehicle which would have less issues and a warrantyThank you

Good afternoon, guest purchased vehicle on Sept 4, Guest was asked to please come in to get an estimate on camera repairShe did. After getting authorization for repair, our Delivery Coordinator called Ms*** repeatedly and left voice mails for a call backGuest did not call back
When guest called to inquire about repair, it was at that time that the phone number provided for the guest, and voice mails left on, was her daughters numberNow having the correct number to contact this guest, our delivery coordinator has left a message for a call back to set up an appointment to get her concerns taken care ofAll we are waiting for is a call back from the guest to set this appointment

I am rejecting this response because: I had purchased two vehicles from them as I statedI can show proof of thatObviously you need to check your recordsI made the initial contact with you as I previously statedThat is when I was able to speak with someone after I left messagesI wanted the car for an out the door price of $25k and I specifically said that if you couldn't do that I understand (because I was told by your associate that there was room to negotiate) if that information was incorrect that's not on me it's on your staffHire more qualified individuals so then we won't be here right now discussing this because of the staff you hired and trainedMake sure you provide the Revdex.com with correct and accurate informationPoor customer service and poor follow up and to sit here and continue to go on and on with a customer simply shows you know again what kind of company I'm complaining aboutI don't want to do business with themI can spend my time and money elsewhereHave a great day!!

I am rejecting this response because:
got acall from *** *** and am taking truc claim open k back to them next weekI need to keep claim open til truck is fixedthank you for your help in this matter,lets hope they treat us well

Good morning, Sorry for the delay, email issuesPer our service dept, vehicle was indeed inspected, we informed guest of the issue and stated which parts were needed , unfortunately those parts are discontinued per factory, but after market parts may be available , guest was informed there would be
no guarantee that this would fix the issue and there is always a risk when buying after market parts,Guest proceeded to purchase the after market parts which caused damageWe are not responsible for after market parts mainly because we do not know if the parts are in working order or not since we do not sell after market parts, there is no guarantee nor warrantyAfter our service dept was unable to repair, the guest stated he was going to trade it in anywayNot sure what transpired after thatThere is nothing further. Thank you

Good morning ,I had finance pull up the warranty and service contracts regarding this guestAs stated in guests contract, the Lifetime Certified Added Care Plus started " In service date" 08/03/, and her Service contract road hazard and wheel starts at time of purchaseAll this is stated on
her contractOriginal owners warranty is immediately canceled, and any monies owed go to that owner, not the new ownerThis guest is not entitled to previous owners warranty and or monies from reimbursementThe breakdown and calculation of money returned do NOT come from us but from *** Protection @ * *** *** mon-satThey would be able to break everything downAny disputed amounts would need to be discussed with her warranty company at the above phone numberThere is nothing further on our endThank you

It is now a legal matterWe are instructed not to respondThank you

Our service manager is contacting guest as we speakThere is nothing furtherThank you

Good Afternoon, after further investigation it was verified that the very next day, our sales manager called her to give her figures on the vehicle she was interested in, unfortunately due to negative equity on her trade and not being able to keep her at her same payment on a more expensive vehicle,
we were unable to come to a agreement financiallyPer our Sales Manager, guest seemed ok and very appreciative in our efforts

Good morning, This is now a legal matter, and have been instructed not to respondThank you

Initial Business Response /* (1000, 5, 2016/07/15) */
So sorry for the late response. I am currently working with the Sales/Service Management due to the fact that multiple departments are involved in this complaint. May I please ask what the case number for this guest is from Corporate. If The...

guest can get me their case number and case worker, it would be much easier to find out what was done and be able to find some sort of resolution. Thank you
Initial Consumer Rebuttal /* (3000, 7, 2016/07/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
My case worker was [redacted] and case number is XXXXXXXX
Final Business Response /* (4000, 13, 2016/07/21) */
We would love to resolve this issue, but unfortunately our dealership has no buyback program/Lemon Law. The only people who are able to make that decision would be Corporate. I would recommend calling [redacted], their case manager. We do apologize that we are unable to help any further.
Final Consumer Response /* (4200, 15, 2016/07/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not feel they have sufficiently tried to resolve this or help. Passing the buck to corporate. We bought the car from Victorville Motors and have only contacted corporate in the first place because they refuse to help or resolve the issue.

I am rejecting this response. The lack of response by VV Motors to my [redacted] complaint resulted in my seeking legal advice. The lawyer informed me of my rights and sent a demand letter. No suit has been filed and the letter does little more than demand an equitable resolution.

Unfortunately every time Ms. [redacted] has visited , there has seemed to be a problem . She has complained multiple times about Victorville Motors not repairing, or breaking something, and every time vows to never come back to our dealership. She has gone on social media to discredit us and has posted...

false interpretation of events, yet still continues to come back and cause a scene in front of our other guests. There is nothing further we can do to service her vehicle, therefore per Management Ms. [redacted] is no longer welcomed here. There will be no further response on our behalf due to the fact that this will only become a continuous argument by Ms. [redacted].     Thank you,   [redacted] Guest Relations Manager

Initial Business Response /* (1000, 5, 2016/03/21) */
Good afternoon. So sorry for the delay, we are gathering all phone records to and from our customer.
This will show that he was in fact called several times. Our phone records show dates, times, status, and all extensions involved of phone...

calls. Where can I send these phone records?
They include Dec 2015 thru end of Feb, 2016. Thank you.
Initial Consumer Rebuttal /* (3000, 7, 2016/03/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I would definitely like to see these records please. I'll happy to share my phone records in the form of physical copies of the bills from AT&T with Victorville Motors, if they would like to see them. I don't know if I should post my e-mail address on this response, because it might be displayed on the Revdex.com website. I would like a copy of their bill, let me know how I can get one.
Thank you for the response.
Final Business Response /* (4000, 18, 2016/04/15) */
Please close this complaint, as I am instructed to inform you that we are not doing anything further.
Final Consumer Response /* (4200, 20, 2016/04/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Please inform your instructor that I will not close my complaint and I will not go away until this is resolved. I am open to hear a resolution, but if someone needs to arbitrate this issue for us then that's what we'll do.

Good morning, sorry for the delay while we researched this issue. Guest brought in his 2005 Dodge Ram 1500 with approx. 121,355  miles. Guest stated he was having multiple misfire codes. After guest admitting that he has put in many parts and still having the issue, he called us to bring in his...

vehicle to have it repaired. At first he was going to have it towed here, but during his appt. call he stated his vehicle was running really bad but lives close and will chance driving it here. After our technician diagnosed the issues, and recommended tear down , guest declined. The vehicle was completely put together but still ran horribly due to no repairs being done at the owners request. Guest picked up, and vehicle ran exactly like it did when he dropped it off. At no point did the guest call in to complain, nor anyone here was made aware of any issues caused by us after the pick up. If the guest would've called us immediately, we would've asked him to please bring it back so our management team can inspect what the guest claims we did. We were not given the opportunity to resolve any issue. Since there was no complaint or call to our facility to make us aware of any issues, we are declining the guests requests.

Good morning .We have the same contract as Ms. [redacted]. At this point we would like to invite Ms. [redacted] to please come by and speak with our Finance Director who will be more than happy to explain all and everything to Ms. [redacted]. We believe this to be just a misunderstanding and we would like the opportunity to sit with Ms. [redacted], and answer any of her questions and concerns. Ms. [redacted] can call [redacted] and ask for Finance Manager [redacted], and we can schedule a day and time that is convenient for Ms. [redacted]. Thank you

As we stated before, key was old. We offered to repair it and guest declined. She wants us to replace it. We tried to help out, even though it was an old key, by offering a discount as well. Guest declined. Vehicle and key are approx. 8 years old, and keys deteriorate by normal wear and tear. There was nothing we did to break her key. There is nothing further. Thank you

Good morning, I thought I sent the response, I do apologize. Guest came in with a noise issue and it was verified that the noise is normal by accompanying the guest to another identical vehicle on the lot. The guest seemed to agree at the time. If the guest would like to get a second opinion, he can...

take to another dealer, or give us a call, and we would gladly make an appointment to come back to us for another check up. Thank you.

Good morning,  we would like to invite the guest to come in and speak with our Service Manager if he would like. One of our very best technicians worked on his vehicle, and we are confident that everything was put back and connected prior to the guest picking up. Again, this would be a different outcome if the guest would've called us or informed us in any way of any issue, so that we would have had the opportunity to resolve this. We are aware that things happen and if this was something we caused and were made aware of it, we would have corrected it. 120.00 is what was authorized by the guest to do a diagnosis. Our technician did the diagnosis and recommended repairs which the guest declined. There is nothing further on our end. Thank you.

Good morning,  Guest has purchased one vehicle from us 2 years ago that still has a balance owed on it, that she wanted to trade. Again with the negative equity still left in her trade, there was no way to keep her at her current payment as requested on a new Charger. There was also the balance on her trade. Options were discussed about purchasing pre owned, to try to get a bit closer to where she wanted to be, but she wanted the New Charger for 21,000 out the door. I have printed out the phone calls made on 8/19/2017 and also 8/21/2017, to show that we have not lied. I can also retrieve the recorded conversations if needed.As guest stated, she has copies of phone calls made, unfortunately we do not have those copies if they were made cell phone to cell phone. I would like to invite Ms. [redacted] back to discuss this further with one of our Senior Sales Managers.. Thank you!!!

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Address: 14617 Civic Drive, Victorville, Minnesota, United States, 92394

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