Victorville Motors, Inc.

Hello, this is the second complaint from this guest. Immediately after the initial complaint, our team resolved the issue. We extended his coverage, after he brought his vehicle in on the 91st day. We extended his warranty which expires November 14th 2016,the guest has been notified to bring his...

vehicle back for the necessary repairs, multiple times and he refuses. Guest is continuing to drive the vehicle. As he waits, he is risking the contract to expire once again.

Good morning. Sorry for the delay. I was gathering information regarding this issue. Guest is stating Victorville Motors broke her key. Guest has an 08 Dodge avenger with approx. 145,000 miles. Key was broken when she brought her vehicle in. Guest states we replaced her key previously during a...

repair, we did NOT replace a key. On Feb 15th 2013, guest came in stating her key would not turn. She had to keep trying to turn the key to start the vehicle and/or remove from ignition. At this time we removed and installed the Lock cylinder. No need to replace the key. During her most recent visit, she stated we broke her key and wants us to replace it. We did not break her key, and offered to repair her key, which she declined, and offered the guest to purchase a key at our cost, and the guest again declined. There is nothing further. Unfortunately we are unable to help this guest. Thank you!

I am rejecting this response because:
  The vehicle was sitting there for two weeks (13Jan2018 - 27Jan2018 ).  I brought in the vehicle with no loose parts hanging nor any missing parts. I have no compression tools to have tested the vehicle. The only part I changed myself was the fuel pump which is located underneath the bed of the vehicle not in the  engine compartment. I had not touched and not replaced any parts in the engine. As to  why I brought my vehicle for testing.The company tested for diagnostic and compression readings... After the tests was completed, I was given a  phone call on 17JAN2018 by the company stating that I had a  compression problem. That  it  required a tear-down of 120$ an hour minimum of 12 hrs. I denied them tear-down work on the vehicle and had stated to put everything back together and I  would pick  it  up the vehicle  on 27JAN2018. As a professional shop/company even with the denied tear-down work of my vehicle, they should have put the parts back after the tests where done; as I had instructed them to do. I payed this company for testing/ diagnostic only. I did not pay this company for testing/diagnostic with a returned vehicle of loose and missing parts.  When I received the vehicle, parts that was missing and left loose hanging was where they had performed the compression tests. The fact that they did not put back the radiator cap could cause the engine to over heat and cause warpage due to coolant loss. Coil packs was hanging loose could also blown my engine resulting in more damage to my vehicle. Air filter was not put back, just sitting ready  to fall out of the truck. There was more than adequate time for this company to  put my vehicle back together since all they  did was a diagnostic and compression tests. As I stated before, after seeing the work they have done. I do not feel comfortable nor do I trust this company to fix/touch my vehicle ever again. Its my safety not theirs. They not not put the parts they took off back which  made my vehicle more unsafe and I could've gotten physically hurt. When I picked up the vehicle I was not given  any diagnostic and compression readings/paperwork for each cylinder on my vehicle, I was only given a receipt, which is making me question what they did. I felt that I didn't have to call them at the time, instead I contacted the Revdex.com because I knew they would not put my vehicle back to the the state I had first given them for testing and diagnostic. Please refund my  money and mail me my radiator cap, I'm sure its laying around their shop.

As I stated on 7/26/2016 I took my car to dealership for repairs when I picked up vehicle car key was broken is was not broken when I took vehicle in. I had problems with Victorville motors before breaking items on my vehicle and trying to cover there mistakes up by not being true full and honest and I would not suggest anyone to go to the dealership for nothing there dishonest and not true full please run far and never look back,the management is very disrespectful and need to get a degree in honesty and customer service bad business I have been a customer there for 10 years and will never go back,I will be seeing them in court.

I am rejecting this response because:  I don't want anything to do with the old warranty from original owner. what you guys did was start my warranty from the date the original owner bought the car. 8/3/12. I bought the car on 6/14/14 . you need to refund my warranty based on that date not 8/3/12 and start from the mileage at 26,216 . 7yrs or 100k .   I still had almost 40,ooo miles left on warranty plus 5 years. you guys said there was only 11percent left on warranty. I caluculat around 45percent. you guys based it on the original sell date. look at the back of the contract on my attafced file and you will see that you cant do that . it says from the day I bought the car and 100k miles from the  miles on odometer. its like you guys tried to sell one warranty twice and I think maybe you guys have a little illegal stuff happening . my sister in law works in the dmv fraud dpt and if I don't get a proper refund soon I will take legal action and email this letter to [redacted] at [redacted] motors and see what he thinks about the things you guys are doing. I already contacted [redacted] didn't u read the first complaint . they were supposed to send me the breakdown but never did. cuz they know im right and don't want to open a can of worms. im really pissed off and im not letting this go unless I get close to 1800 dollars back. I paid 3900 for the warranty and got 500 back. 90k was on the car you subrtract  90 k was on the car so i barely had 60k on the warranty . I want 40% of warranty refunded. not 11% which is the 500 I got back. the other warranty was done right and I got just about 50% of that one back so why is the expensive one wrong? [redacted]   [redacted]